The House Of BLOC Reviews 320

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Impossible to locate a website to view products on. Therefore, it has not been possible to order anything. Despite having once featured in World of Interiors,they seem to have disappeared.

Rated 5 out of 5 stars

Not your normal homeware brand! Yet to receive my purchase but I will be back for more I am certain. The online experience is so smooth. A creative website with easy to navigate functions. Research re... See more

Company replied

Rated 5 out of 5 stars

I recently discovered House of Bloc. I’ve been following their Instagram account for a fair while now but have only just visited their wonderful website - wow what a treasure trove of goodies! I basic... See more

Company replied

Rated 5 out of 5 stars

Absolutely love my new lampshade! It was delivered much quicker than I thought it would. Website was straightforward and communication about shipping was excellent. My lamp shade is unique I haven’t s... See more

Company replied

Company details

  1. Home Goods Store

Written by the company

Homeware doesn't have to be boring. The UK's biggest seller of unique home decor.


Contact info

3.6

Average

TrustScore 3.5 out of 5

320 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I ordered a cute little mouse lamp as a…

UPDATE:

Customer service saw my review and have reached out to resolve the faulty item. Thank you - much appreciated.

I ordered a cute little mouse lamp as a gift for someone and when they received it it didn't work. I've tried contacting the company twice with no response and there's no Returns area on their website.
I like their stuff but not their customer service :(

September 16, 2024
Unprompted review
The House Of BLOC logo

Reply from The House Of BLOC

Hello Philippa!

Oh no! I have checked our inbox and I cannot find anything under your name or order number.

Can you email me at contact@thehouseofbloc.com or touch base with me on Instagram @thehouseofbloc - I will get a new one out today!

Thanks
Adam

Rated 4 out of 5 stars

wrong colour

Item took quite a while to arrive and when it arrived was a very different colour to that which was represented in the product photos. Speedy and helpful response from customer service, offered a refund.

September 16, 2024
Unprompted review
The House Of BLOC logo

Reply from The House Of BLOC

Thanks Tess, glad we could get it fixed!

Rated 5 out of 5 stars

Great customer service

Great customer service, quick response and they were able to sort out issues raised in a single day.

September 16, 2024
Unprompted review
The House Of BLOC logo

Reply from The House Of BLOC

Thanks Naim - glad the cups are all good for you!

Rated 1 out of 5 stars

AVOID

AVOID

Shipping takes an eternity and the customer service is rubbish, hardly any tracking and waited over 10 weeks for an item.

July 1, 2024
Unprompted review
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Reply from The House Of BLOC

** We flagged this order and Sean wasn't able to provide an order number.

Hi Sean,

Can you email us at contact@thehouseofbloc.com with your order number and we can look into this, please?

The only order from around 10 weeks ago for a Sean was delivered on the 27th June - is that yours?

Thanks
Adam

Rated 5 out of 5 stars

Gorgeous bath mat

First purchase from House of Bloc and will not be my last! I’ve been obsessively pouring over the website for months unable to choose what to get as it is all so so lovely. Finally got the most beautiful bath mat! The design is stunning and it’s so soft and lovely to walk on. Drys fine (sometimes takes a while) and brightens up our small bathroom floor no end. Quick delivery. Highly recommend this company!

August 29, 2024
Unprompted review
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Reply from The House Of BLOC

Thanks, Chloe - the floral bathmat is lovely!

Rated 5 out of 5 stars

Fantastic!

website is very easy to navigate and is full of awesome stuff for every room in the house!

September 13, 2024
Unprompted review
The House Of BLOC logo

Reply from The House Of BLOC

Thanks Cass - enjoy your rug!

Rated 5 out of 5 stars

The items are gorgeous and original

The items are gorgeous and original. The website is simple to use and is genuine. I wish the shipping was sooner as it has been 14 days since I made the purchase (not yet shipped) and that the tracking system was updated more regularly. However, I do understand it is a long way to the UK. Overall, great experience!

September 11, 2024
Unprompted review
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Reply from The House Of BLOC

Hey Paulina - I can see your order was shipped 11 days ago. If you want me to resend the shipping email just give us a shout!

Rated 1 out of 5 stars

I recieved my carpet today

I recieved my carpet today, and it was a dissapointment. The quality and the way it was packed was not good.
It was curled in a small plasticbag and looks terrible

September 4, 2024
Unprompted review
The House Of BLOC logo

Reply from The House Of BLOC

** We tried to contact to Rita to return her rug but had no response.

Hey Rita, we offer free returns on any items which customers are not happy with. We have had no contact from you regarding your order - Wendy has also sent two emails to you trying to organise a return and has had no reply.

Please reach out to us if you want to return the rug.

Thanks
Adam

Rated 5 out of 5 stars

Good website

Good website, intuitional and easy to find things

August 30, 2024
Unprompted review
The House Of BLOC logo

Reply from The House Of BLOC

Thanks Cris!

Rated 1 out of 5 stars

Much as I really wanted to say only…

Much as I really wanted to say only positive things about my first order with House Of Bloc, I really can’t. This clock is definitely not what I expected. It’s the kind of thing you’d pick up on Wish for a fiver, but I paid an awful lot more than that. No instructions included, you have to download those, and even then, they’re sub par and really aren’t helpful in the slightest and I have got beyond the first screen. Complete waste of money.

August 27, 2024
Unprompted review
The House Of BLOC logo

Reply from The House Of BLOC

** We have tried to contact Jennifer multiple times regarding the return of the clock but have not heard anything back.

Hey Jennifer, the wifi clock you ordered is very popular.

We're happy to help you with the clock but we have had no contact regarding your order.

Drop us an email - contact@thehouseofbloc.com and we can assist.

If the clock isn't what you want, you can return it for a refund too :)

Thanks
Adam

Rated 5 out of 5 stars

House of colour

The site pops with colour and catchphrases so that it turns you instantly happy. This is what is needed in a grey gloomy world. Choice of products is very personal but still fitting for a lot of people, with different styles to create in your home!

August 25, 2024
Unprompted review
The House Of BLOC logo

Reply from The House Of BLOC

Thankyou Anke! Enjoy your rug and clock!

Rated 5 out of 5 stars

easy and fun

I really like how easy it is to go through the web page. Also, all items are amazing, i have a whishlist of over 500€ xd.

August 19, 2024
Unprompted review
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Reply from The House Of BLOC

Hope to see your name on the order screen again Carlos!

Rated 5 out of 5 stars

Thank You!

I received a rug which I was disappointed about and wrote a bad review. However, Adam and Wendy have been so professional and understanding when I contacted them which I should have done first to give them the opportunity to resolve. Prompt collection of rug and refund done within a couple of days. This is a genuine company and deserve to succeed in business. Wishing them the very best for their future.

August 12, 2024
Unprompted review
The House Of BLOC logo

Reply from The House Of BLOC

Thank you Eileen!

Shame the rug wasn't right for you but glad we could get it collected and refunded within 24 hours of your first email!

Thanks
Adam

Rated 1 out of 5 stars

No Order & No Info

Hi,
I did my company order on the 3rd of July and until now I don't have any information about it.
Already sent several email's and just the 1st one was replied but after that complete silence.
I could understand a delay on the delivery but I can't understand this silence.

July 3, 2024
Unprompted review

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