House Of Brands Furniture Reviews 

225
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, appreciating the excellent assortment and unique styles. Many people highlight the exceptional staff, described as friendly, helpful, and respectful, providing great guidance and support. The delivery service is frequently commended for being prompt, well-scheduled, and often ahead of expectations, handled by professional teams. However, some customers noted concerns regarding order fulfillment and delivery communication. A few people experienced longer lead times, a lack of delivery notifications, or items not being delivered as expected.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing items like sofas, dining sets,... See more

Delivery service

Customers consistently note positive experiences with delivery service, often praising the speed and... See more

Quality

People report positive experiences with quality, consistently describing products as high-end, elegant, and... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, politeness, and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting positive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited the shop on Bury New Road. The displayed assortment of furniture was fabulous . Bought a marble topped round table and chairs. Staff really pleasant and did not pressurise us at all . Delivery... See more

Rated 5 out of 5 stars

Everything ! Starting from the attention given before I ordered to when my sofa arrived. I wasn’t sure of which sofa to choose and the sales man didn’t get angry with me being indecisive; we did live... See more

Company replied

Rated 5 out of 5 stars

Exceptional. After being let down I have very high profile local furniture company house of brands were able to supply a lamp that have been on order with the other company for months before beingtold... See more

Company replied

Rated 5 out of 5 stars

Absolutely friendly and helpful staff! They sourced my exact chairs in the colour i wanted! Even went to the trouble of keeping in touch over the delivery and went above and beyond to get my beautiful... See more


Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Furniture Accessories
  5. Living Room Furniture Store
  6. Sofa Store

Written by the company

✨ Looking to transform your home with luxurious furniture without breaking the bank? Our Manchester‑based furniture store is your go‑to destination for stylish, high‑quality pieces at affordable prices. Whether you’re furnishing a new home or upgrading your current décor, we specialize in elegant sofas, dining sets, bedroom furniture, and statement accessories designed to elevate every living space. 💳 To make your dream home more accessible, we offer flexible financing options, allowing you to invest in premium furniture with ease. Plus, enjoy free delivery on all orders—whether you shop online from the comfort of your home or visit our stunning showroom in Manchester to experience our collections in person. 🏡 Our mission is simple: to provide customers with exceptional value, combining luxury design with unbeatable affordability. With a wide range of modern, classic, and contemporary styles, you’ll find the perfect fit for your taste and lifestyle. 🌟 Don’t settle for less when it comes to your home décor. Choose our trusted furniture store for quality, service, and style. Visit us today or browse online to discover why we’re Manchester’s leading choice for affordable luxury furniture.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

225 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(225)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant company

Brilliant company! Had quite a few items now and all made really well and delivered fast and efficiently! Will definitely be using again & again!

March 20, 2024
Unprompted review
House Of Brands Furniture logo

Reply from House Of Brands Furniture

Hi Jade,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

Hamza was great from the moment we…

Hamza was great from the moment we placed our order. He kept us updated well. Great delivery and assembly service. The marble table looks amazing. Thank you.

March 8, 2024
Unprompted review
House Of Brands Furniture logo

Reply from House Of Brands Furniture

Hi Nazia,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

After being let down by a well known…

After being let down by a well known high stress brand I had the pleasure to meet Hamza and Faye. They both helped me pick and sorted delivery and installation of a king size bed, during a very tight timescale. Quality of the bed is 10/10 and the customer service was even better!!

March 1, 2024
Unprompted review
House Of Brands Furniture logo

Reply from House Of Brands Furniture

Hi Mohammad,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

4-seater dining set

Recent purchased a 4 seater dining set. The customer service was amazing and quality is fab. Highly recommend!

February 19, 2024
Unprompted review
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Reply from House Of Brands Furniture

Hi Hannah,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

Really a nice company

Really a nice company, I love my sofa so much and how quick the delivery was, and the guys who put it together were so nice and polite

February 13, 2024
Unprompted review
House Of Brands Furniture logo

Reply from House Of Brands Furniture

Hi Anne,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

Very nice furniture received

Very nice furniture received and the delivery drivers did a great job!

January 30, 2024
House Of Brands Furniture logo

Reply from House Of Brands Furniture

Hi Arafat,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

Quick delivery and reasonable price…

The lady at the shop was very helpful and patient. Only took one week to order and get it delivered. The two gentlemen who delivered the dinning set were very helpful and called me in advance of the delivery so I have time to drive back home. Highly recommended these guys! The price is very reasonable as well!

January 29, 2024
Unprompted review
House Of Brands Furniture logo

Reply from House Of Brands Furniture

Hi,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

Hi guys just want to say bought a…

Hi guys just want to say bought a dinning table from house of brands absolutely fantastic quality and service great guys with a brilliant service thanks hamza will definitely will be back for more top man

January 23, 2024
Unprompted review
House Of Brands Furniture logo

Reply from House Of Brands Furniture

Hi Mr Shaukat,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

Best purchase for 2024. 😍💕

I was a bit skeptic at first if I wanted to buy the dining set because of so many imitation online because it was on sales, I decided to give it a go.
When my gold marble dining sets arrived, it was wow! And I absolutely love it, it gives my home a royalty looks and very expensive. 😊

Thank you House of Brands Furniture for putting a beautiful smile on my face.

January 18, 2024
House Of Brands Furniture logo

Reply from House Of Brands Furniture

Hi Mrs Brown,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

Very delighted with the set of dining…

Very delighted with the set of dining table with 6 chairs. Very beautiful items with excellent packaging and delivery 😊

January 16, 2024
Unprompted review
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Reply from House Of Brands Furniture

Hi Madina,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

Excellent customer service…

The guys delivered on time as scheduled, the unpacking and assembly was spot on. Very carefully put together. Very very pleased with the service thanks to breezy and the other guy, very friendly customer service. Will be back again soon for the Chesterfield sofa!!

January 17, 2024
Unprompted review
House Of Brands Furniture logo

Reply from House Of Brands Furniture

Hi,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

Great service

Great service, received product within 3 weeks. Everything was perfect and looked exactly like in the picture. Would definitely recommend!

January 17, 2024
Unprompted review
House Of Brands Furniture logo

Reply from House Of Brands Furniture

Hi Kinsa,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

Order process was simple and delivery…

Order process was simple and delivery said up to 5 weeks, but was delivered following week. Quality is superb! The chairs are built to a very high spec, I chose the dark grey with lion knockers. The marble table (I chose grey marble) is really heavy, so you will need a two man lift to put in place,.... the finish is great! It really is a a great dining table and the chairs are equally great. I would highly recommend this company, you won't be disappointed.

January 2, 2024
Unprompted review
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Reply from House Of Brands Furniture

Hi Maximus,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

10/10 service

The service was amazing. Pamford and Sharim were very helpful and friendly. I would recommend them to everyone. Genuinely enjoyed their presence too!

January 8, 2024
Unprompted review
House Of Brands Furniture logo

Reply from House Of Brands Furniture

Hi Nasrin,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 1 out of 5 stars

I have ordered an expensive dining…

I have ordered an expensive dining table which has been the biggest mistake of my life. They took forever to come to an agreement to deliver my stuff as I am located in london and we had headaches of how they would be bringing up the furniture to my home which is located on the second floor, they said I would need to bring it up myself which I said if it’s going to be a bother I would just cancel and order from another company which would be able to deliver and assemble to chairs, they agreed to find someone to deliver for me and I had to pay extra for them to bring up to my home and for assemble the furniture now I have noticed that the table is damaged and I’ve asked them to take a look and sent them photos they have agreed that they must replace but again the headache has started again with who will bring up the furniture I am very dissatisfied and I wish I had just chosen a different company from the beginning

December 9, 2023
Unprompted review
House Of Brands Furniture logo

Reply from House Of Brands Furniture

Hi Mehdi,
We are so sorry to see that you have not had a great experience when purchasing items with us. As stated in our delivery policy, couriers are not insured to carry heavy items up the stairs if there are no lifts on the premises as goods are more than 200kg. This is due to obvious health and safety procedures.

However, we employed an external company for which you only paid for the taking upstairs fee directly not the delivery fee as we offer free delivery. Your order was placed on the 24th of November during our black friday promotion period and although this is our busiest period your delivery took place on the 9th of December which is within 10 working days, our expected delivery time frame is 2-5 weeks for all customers in England and Wales.

We have contacted you directly to ensure that this situation gets resolved since the day of your delivery and offered to send a replacement out for you but you have been unavailable during the delivery slots suggested.
We sincerely hope to come to the best resolution to get this matter sorted.

Best regards,
House Of Brands

Rated 5 out of 5 stars

They are honest with their customers

They are honest with their customers. I ordered a set of dining chairs on Sunday and received it on Tuesday. Thank you so much.

December 18, 2023
House Of Brands Furniture logo

Reply from House Of Brands Furniture

Hi Kayla,

Thank you for your lovely review!

Best regards,
House Of Brands

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