House Of Brands Furniture Reviews 

225
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, appreciating the excellent assortment and unique styles. Many people highlight the exceptional staff, described as friendly, helpful, and respectful, providing great guidance and support. The delivery service is frequently commended for being prompt, well-scheduled, and often ahead of expectations, handled by professional teams. However, some customers noted concerns regarding order fulfillment and delivery communication. A few people experienced longer lead times, a lack of delivery notifications, or items not being delivered as expected.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing items like sofas, dining sets,... See more

Delivery service

Customers consistently note positive experiences with delivery service, often praising the speed and... See more

Quality

People report positive experiences with quality, consistently describing products as high-end, elegant, and... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, politeness, and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting positive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited the shop on Bury New Road. The displayed assortment of furniture was fabulous . Bought a marble topped round table and chairs. Staff really pleasant and did not pressurise us at all . Delivery... See more

Rated 5 out of 5 stars

Everything ! Starting from the attention given before I ordered to when my sofa arrived. I wasn’t sure of which sofa to choose and the sales man didn’t get angry with me being indecisive; we did live... See more

Company replied

Rated 5 out of 5 stars

Exceptional. After being let down I have very high profile local furniture company house of brands were able to supply a lamp that have been on order with the other company for months before beingtold... See more

Company replied

Rated 5 out of 5 stars

Absolutely friendly and helpful staff! They sourced my exact chairs in the colour i wanted! Even went to the trouble of keeping in touch over the delivery and went above and beyond to get my beautiful... See more


Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Furniture Accessories
  5. Living Room Furniture Store
  6. Sofa Store

Written by the company

✨ Looking to transform your home with luxurious furniture without breaking the bank? Our Manchester‑based furniture store is your go‑to destination for stylish, high‑quality pieces at affordable prices. Whether you’re furnishing a new home or upgrading your current décor, we specialize in elegant sofas, dining sets, bedroom furniture, and statement accessories designed to elevate every living space. 💳 To make your dream home more accessible, we offer flexible financing options, allowing you to invest in premium furniture with ease. Plus, enjoy free delivery on all orders—whether you shop online from the comfort of your home or visit our stunning showroom in Manchester to experience our collections in person. 🏡 Our mission is simple: to provide customers with exceptional value, combining luxury design with unbeatable affordability. With a wide range of modern, classic, and contemporary styles, you’ll find the perfect fit for your taste and lifestyle. 🌟 Don’t settle for less when it comes to your home décor. Choose our trusted furniture store for quality, service, and style. Visit us today or browse online to discover why we’re Manchester’s leading choice for affordable luxury furniture.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

225 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(225)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All the staffs did a great job right…

All the staffs did a great job right from the selection of, the 3 sofas and the dining table and chairs, till the delivery. They were very patient and supportive, especially during our back and forth when choosing. The delivery was very timely too. Thank you HOB

December 19, 2023
Unprompted review
House Of Brands Furniture logo

Reply from House Of Brands Furniture

Hi Lookman,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

Fantastic service from the guys Breezy…

Fantastic service from the guys Breezy and Vahid the guys were very friendly a true credit to the company

December 18, 2023
Unprompted review
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Reply from House Of Brands Furniture

Hi Musa,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

Perfect dining table and chairs

I loved what I saw online but a little apprehensive,however, when it came along with the chairs it was perfect for the area it needed to go in. The delivery drivers, bless came along way - much appreciated 🙏🏾

December 5, 2023
Unprompted review
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Reply from House Of Brands Furniture

Hi,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

High quality furniture

High quality furniture. I bought table with chairs and it’s worth every penny. The service is amazing and quality is on top. Delivery was fast also.
Thank you!!

December 12, 2023
Unprompted review
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Reply from House Of Brands Furniture

Hi Migle,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

Lovely table & chairs at a good price &…

Lovely table & chairs at a good price & even better customer service from the moment of interest (providing information at 10pm at night surprisingly) all the way to the end.

We had a small issue & they rectified it instantly - keeping in contact throughout.

Will be coming back in the future.

November 11, 2023
Unprompted review
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Reply from House Of Brands Furniture

Hi Daniel,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

Amazing place! ❤️

I am so happy with excellent customer service throughout.
Nadeem was helpful while we were choosing our sofa, polite, friendly and respectful.
I was updated on every aspect. Delivery was great, the two guys were friendly and polite.
Even a follow up call to ensure that everything was ok.
I will be back in the new year to purchase more items. The selection of items to complement your home is fantastic.
Thank you ☺️

December 14, 2023
Unprompted review
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Reply from House Of Brands Furniture

Hi Sheena,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

I love it my table and chairs the…

I love it my table and chairs the staffs in Manchester shop it’s very nice and helpful ❤️❤️❤️ I’m can recommend

December 14, 2023
Unprompted review
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Reply from House Of Brands Furniture

Hi Viera,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

Great service delivery from start of…

Great service delivery from start of discussion till the delivery of the furniture. Fay and the entire team are customer-centric and also understand the business!

December 14, 2023
Unprompted review
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Reply from House Of Brands Furniture

Hi Osai,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

I’ve always picked my furniture up from…

I’ve always picked my furniture up from this place great prices, brilliant furniture never had a problem but I’m sure if I do, they will be cooperating always Customer service skills for Mr Nadeem were brilliant always has a big smile on his face. helpful and patient.

December 5, 2023
Unprompted review
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Reply from House Of Brands Furniture

Hi Samira,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

Very happy with the product and…

Very happy with the product and brilliant communication. Delivery driver's turned up on time and build the sofa for me great service would highly recommend

December 5, 2023
Unprompted review
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Reply from House Of Brands Furniture

Hi Kamil,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

Vahid and Pamford were excellent…

Vahid and Pamford were excellent delivery drivers
Superb service
Thanks to Nadeem aswell
As always great results
Big thank you house of brands

December 4, 2023
Unprompted review
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Reply from House Of Brands Furniture

Hi Saman,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

We ordered table

We ordered table, chairs & bench. The full set is amazing although website said about 3 weeks delivery we were offered a slot for the following week, communication was great & the delivery drivers were great too. Would definitely order from here again.

November 28, 2023
Unprompted review
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Reply from House Of Brands Furniture

Hi Kayleigh,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

awesome service

awesome service. installers/drivers were very friendly and helpful

November 27, 2023
Unprompted review
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Reply from House Of Brands Furniture

Hi Henry,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

Table and chairs

We received our table and chairs slightly layer then planned, however House of Brands communicated with us through WhatsApp the entire time and updated us with ETA. Furniture was of outstanding quality 👌 and was worth every penny. Highly recommended ordering from them I know we will again for other bits.

November 21, 2023
Unprompted review
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Reply from House Of Brands Furniture

Hi Paul,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

Best customer service ever!!!

We ordered 12 dining chairs from Nadeem and he was incredibly patient whilst we changed our minds between designs!!! He kept us informed throughout the whole sales process and our new chairs arrived in a timely manner and are gorgeous - one of the 12 was faulty unfortunately- this was a manufacture error not House of Brands but Nadeem got a new chair delivered for us at no extra cost - we cannot thank him enough - without doubt the best customer service we have received and we would highly recommend this company and the patience and excellent service Nadeem has given - absolutely brilliant thank you 😊

November 2, 2023
Unprompted review
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Reply from House Of Brands Furniture

Hi Denise,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

Pictures don't do justice to the…

Pictures don't do justice to the dinning set was more beautiful in reality really love my dinning set and console table,delievery was fast and the staff was helpful and swift in answering my questions will highly recommend.Only issue was the delievery guy refused to take the wrappings with him thereby leaving loads of wrapping for us other than that am impressed

November 21, 2023
Unprompted review
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Reply from House Of Brands Furniture

Hi Happiness,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

Let me started with giving the customer…

Let me started with giving the customer service a whole 5 stars ⭐️, helpful, professional. Delivery was fast even though they said it will take longer. For me it took 1 working day since a slot opened for delivery, the delivery men was friendly. Our dinning table and chairs is Top quality, beautiful, giving rich vibes, it is blowing our mine up with how big and beautiful they are. Definitely looking forward to buying our sofa from HOB 💯 because the quality is out of this work. I wish there was an option to add pictures to my review to justify what am saying but I hope my words are well enough for anyone wanting to buy from HOB.

November 20, 2023
Unprompted review
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Reply from House Of Brands Furniture

Hi Norah,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

Wow i am speechless with the quality of…

Wow i am speechless with the quality of this company. The delivery drivers were so polite and nice. Pamford and Vahid really great guys, they deserve a nice raise

November 20, 2023
Unprompted review
House Of Brands Furniture logo

Reply from House Of Brands Furniture

Hi Dido,

Thank you for your lovely review!

Best regards,
House Of Brands

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