HUNDRED Reviews 

328
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the products, including gloves and padded gear, noting their comfort, fit, and excellent grip. Many people appreciate the fantastic quality and durability of the protective clothing, often finding them to be their preferred choice. Reviewers also highlight exceptional customer service, with staff often described as helpful, responsive, and efficient in resolving issues. However, some customers also noted significant issues with order processing and delivery times, including long waits and missing items. A few other people also felt that customer service was unresponsive or unhelpful, particularly when dealing with faulty products or refund requests. Specific product quality concerns included damaged padding, stitching coming apart after minimal use, or gloves being perceived as cheap.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many praising the high quality of... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the products as well-made, durable, and... See more

Order

Consumers find order experiences to be ambiguous, with many reporting significant issues. Some reviewers... See more

Customer service

People report ambiguous experiences with customer service, with many praising the helpfulness and efficiency... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting fast and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Unfortunately I had to return the gloves I had bought my son due to unfortunate circumstances. Communication was a bit slow at first but I did receive a full refund even though the company didn’t have... See more

Company replied

Rated 4 out of 5 stars

My daughter has just started out her goalkeeping journey. I wanted to invest in some goalkeeping gloves and under armour. The quality is fantastic and she loves the padding on the tshirt and trousers.... See more

Company replied

Rated 4 out of 5 stars

Received gloves with part of the padding damaged on the left hand glove. However after sending an email to them asking what was going on I was contacted within hours and I now have another pair being... See more

Company replied

Rated 4 out of 5 stars

Returned gloves in original packaging. Website states “return in 14 days for a full refund” Found out they charge you for postage back, an admin fee, and the full refund (minus the admin and p... See more

Company replied


Company details

  1. Sporting Goods Store

Written by the company

We don’t throw in what looks good, sounds good like certain brands. We build on what matters. We are built to feel well, to perform well to ignite that confidence in your hands.


Contact info

3.8

Great

TrustScore 4 out of 5

328 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(328)

142 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I will continue leaving poor reviews…

I will continue leaving poor reviews until this is sorted. Yoj responded to my previous review with complete incorrect information.

1) you havnt responded to me at all since Christmas, I’ve had an automated email every single time I’ve tried to contact yo say you’ll get back to me soon and have heard nothing. Maybe if Grace or someone else confirmed it’s still being looked into, then I’d know the matter is still being progressed. Ignoring me is completely unacceptable.

2) NO you didn’t provide me with a photo as proof, I provided you with the photo as proof, you told me Royal Mail confirmed it’s delivered and they took a pic and you told me to go back to them. I did this, found the pic and sent it to Grace. The picture was someone holding a parcel in front of a random brick wall that was not my property.

Thirdly you have Royal Mail service your parcels, therefore I don’t feel this is fair for me to have to go back and forth and find out what’s going on. If Royal Mail have not delivered my parcel, it’s a you problem to sort. You entrusted them as you’re courier therefore now this has failed, you need to take responsibility.

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

The best goalkeeper gloves on the market

My son uses these gloves and won’t wear any other brand they give him so much confidence in goal with these gloves on. The grip is outstanding as is the fitting well done to the team on making the best gloves on the market

January 1, 2025
Unprompted review
Rated 5 out of 5 stars

My gloves

Extremely fantastic quality and a fantastic line of communication my daughter loves the gloves and they arrived much earlier than we expected and in for Christmas x

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

Low stocks

The particular glove I wanted was out of stock but the company pulled out all the stops to get me my glove of choice.
The gloves didn’t disappoint, they’re super quality, a distinctive design and well presented.
Their after-sales is proactive and personal.
I can’t recommend this company too much, they’re a first class operation.
P.S. my gloves are the Spectre, pink/black

December 7, 2024
Unprompted review
Rated 5 out of 5 stars

Would buy again!

Bought as a birthday present for my nephew and would buy again! He trains three times a week and plays twice a week and they’re as new as the day we bought them! Fast delivery and great communication from their team as to where the gloves were at what point!

August 10, 2024
Unprompted review
Rated 5 out of 5 stars

This was my second order

This was my second order, as we are really pleased with the quality and life of the gloves. Unfortunately the order was lost, but contacting the customer services team they immediately resent the order and even gave us free personalisation. From first contact with customer services team on Friday, I received the gloves via Evri on Monday morning. Excellent service and another quality product, would strongly recommend

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

Wow!

Wow! If you are looking for great service with exceptional quality of GK gloves… look no further… Hundred Glove is up there.
My son got excellent advice on switching to this brand via their chat, excellent communication from ordering to delivery and a penalty save on the first game he used them! 🙌🏻
Super impressed!!

December 7, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute joke

Absolute joke, Ordered 18th nov. Had nothing from them emailed twice, they even asked me to review the products.

Ive ask twice on facebook and theyve now blocked my account from there page as i have a business page and can load it on there.

Very disappointing i dont want the order now and itll get regected.

13th dec Update
Gloves arrived very cheaply make tacky very thin.

Poor quality stick with uhl if your an actual goal keeper

Shameful

December 2, 2024
Unprompted review
HUNDRED logo

Reply from HUNDRED

Hi James,

I’m really sorry to hear about your experience - it’s definitely not what we want for our customers.

I’ve looked into your order, and it’s currently on its way via Evri. It seems there’s been a delay on their end, and we’re following up with them to get this resolved as quickly as possible.

I also want to address your comment about being blocked on Facebook. We don’t block customers, and I haven’t been able to find any messages from you on our page. It’s possible there’s been a mix-up - could you double-check you’re reaching out to the right account?

If you’d rather not wait for your order to arrive, you can refuse the parcel when it’s delivered, and we’ll process a return as soon as we get it back. But if you’d like to give us the chance to make this right, I’m here to help.

Thank you for your patience - I’ll make sure we get this sorted.

- Team THG

Rated 5 out of 5 stars

I would highly recommend!!

Very easy to place an order. Fantastic saving for buying a bundle, comfortable glove, fits well and great colour, I chose pink 😁
What was nice was when I contacted customer support about my order, I received a message from Joe the owner, nice touch!

October 22, 2024
Unprompted review
Rated 1 out of 5 stars

The quality of these gloves is…very poor

The quality of these gloves is extremely poor and does not match the descriptions provided on their website. The company positions itself alongside a renowned brand, presenting itself as a competitor, however, it is offering inexpensive imitations produced in China.

One could easily find a comparable pair on Amazon for approximately £20.

It is advisable to steer clear of this company to avoid being deceived 'scammed'.

Furthermore, they do not provide refunds, only credit notes, which means that once your payment is made, you are left with no options.

I attempted to reach out to them via email to express my dissatisfaction, but received no response.

My next course of action will be to contact BBC Watchdog, WHICH magazine, and the grassroots football association to alert other parents against spending their hard-earned money on these gloves, which are not worth the £50 price tag.

Stay away, don't waste your money!!

October 8, 2024
Unprompted review
HUNDRED logo

Reply from HUNDRED

Hi Harry,

I don’t typically respond to reviews, but I’d be upset too if repeated attempts at fraudulent chargebacks didn’t work.

First, you claimed the gloves “never arrived,” only for them to “mysteriously” show up later. You proceeded to initiate multiple chargebacks—first through your bank, then PayPal—all without even opening a support ticket with us.

When my team reached out and simply asked for the gloves to be returned, you outright refused.

It's disappointing when individuals resort to these tactics. We stand firmly by our decision to protect our business from such behavior.

Best,
Joe | Founder

Rated 1 out of 5 stars

Quality in comparison to last time is…

Quality in comparison to last time is absolutely shocking, poor, we had these a year ago and clearly suppliers have changed because the quality is nothing like it was, had a nightmare with delivery, ordered 19th September and they have just arrived today over a month later, I was offered free personalisation due to the mix up, they’ve arrived with no personalisation, I was also offered a free gift for leaving a review upon order (which I did) and clearly all the amazing reviews are now due to this, safe to say the gift also never arrived. Will not use these again. Let down due to the price too!!

October 21, 2024
Unprompted review
HUNDRED logo

Reply from HUNDRED

Hi Charlotte,

I'm truly sorry to hear about your recent experience.

It seems your order was placed as a 'pre-order', which caused the longer delivery time. I completely understand how that could be frustrating, especially if this wasn’t clear when you placed the order.

As for the quality, I noticed your previous order last year was from our Obscure range, while your most recent one came from the Spectra collection, which uses different materials. Please be assured that both ranges maintain the high standard we pride ourselves on.

I also see that our customer success team has reached out to offer a complimentary replacement with the correct personalisation. We'd love to make this right for you, so please feel free to let us know if you'd like to proceed with this option.

Once again, I sincerely apologise for any inconvenience and frustration this may have caused.

- The Hundred Glove Team

Rated 1 out of 5 stars

Horrible customer service

Horrible customer service . Order was delivered 2 weeks late and just because I was complaining ... in the end I didnt even received full order that I paid for .. nobody is responding .. avoid these scammers !!!
Update for reply -are you joking ??
you didnt send single email saying that order will be delayed (you just ignored me and once I complained on fb page you sent me my order -not even full order)
Also just to remind you (so you cant lie again that I didnt tell you ) that I am giving you time until 27th of october to send me my refund or missing product.
Also saying in the email that I need to delete my trustpilot review so you can have a look at the issue ? As I said before this is nothing more than just one big scam !!!!!

October 19, 2024
Unprompted review
HUNDRED logo

Reply from HUNDRED

Hi Patrik,

We’re really sorry to hear about your experience.

Just to clarify, your order was placed on pre-order, which meant it was scheduled for a slightly longer delivery time, and that’s why it took up to two weeks to arrive. During this period, we did send out 3-4 emails updating you on the status of your pre-order, but we apologise if these didn’t provide the clarity or reassurance you needed.

Again, we apologize for the inconvenience & hope you love your new gloves :)

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