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The Hydro Bros Reviews 

1,436
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 342 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often point out that the staff members are extremely knowledgeable, friendly, and consistently provide exceptional service. Buyers frequently share that orders arrive very quickly and are securely packed to prevent any damage. People also appreciate the fantastic selection of growing items available at very competitive market prices. Some reviewers were not happy with unexpected shipping costs, expensive customs tariffs, and additional postal duty charges. A few other people also felt that delivery processes could be improved, noting occasional shipment delays and rare instances of broken items arriving.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting exceptional speed and... See more

Product

Clients share positive opinions on product quality, availability, and pricing. Consumers consistently... See more

Service

People report positive experiences with service, highlighting exceptional advice, helpful staff, and reliable... See more

Staff

Reviewers highlight positive aspects of staff, describing them as always cheerful, incredibly polite, and... See more

Price

Customers consistently note positive experiences with price, highlighting competitive rates and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ 5 Stars – Outstanding Service The Hydro Bros team does an amazing job. I live on the Canary Islands, where customs issues can happen, but they’ve always helped me out quickly and !wi... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Great shop for hydroponic equipment and nutrients. The team are always knowledgeable, helpful, and happy to give advice without trying to upsell. Everything is well stocked and prices are f... See more

Company replied

Rated 5 out of 5 stars

Exactly as described. Great value for a quality product. Maxibright Varidrive 360W LED has Osram and Lumled diodes that makes it top tier in the horticulture industry! The price is fantastic too. I w... See more

Rated 5 out of 5 stars

The best in the business! Always cheerful and very knowledgeable. Products priced very competitive and delivered next day and go the extra mile to source anything if requested, look forward to future... See more


Company details

  1. Hydroponics Equipment Supplier
  2. Garden Building Supplier
  3. Garden Center
  4. Hobby Store
  5. Land Allotment
  6. Plant Nursery

Written by the company

The Hydro Bros is the UK’s #1 hydroponics shop, trusted by growers worldwide. Based in London with a full-service retail store and a global online shop, we supply premium LED grow lights, nutrients, grow tents, extraction kits, and everything else for serious indoor growing. We’re open 7 days a week—online and in-store—with unbeatable prices, discreet shipping, and expert customer support that actually knows what they’re talking about. Whether you're growing herbs, chillies, or aromatic crops, we stock only top-performing brands like AC Infinity, Lumatek, Athena, Telos, and more. Need advice? Give us a call or drop by the store—we’re here to help growers at every level, from first-timers to full-scale operations. Fast UK delivery, international shipping, and no-fuss returns come as standard. Our customers rate us for our real knowledge, fast dispatch, and no-BS service. From hydroponics systems to smart automation, we’ve got the gear—and the know-how—to take your grow to the next level. Shop now at thehydrobros.com #WeGotYou #HydroponicsUK #IndoorGrowing #GrowTents #GrowLights

The Hydro Bros - We Got You.

Written by the company

Fast, friendly and profressional service. Growing large or small, we got you.
Bringing new school to an old school industry. The garden centre that is here to support your grind for the perfect grow.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,436)

339 reviews in the last 12 months

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Rated 5 out of 5 stars

Really helpful and nice company

Really helpful and nice company

January 30, 2026
The Hydro Bros logo

Reply from The Hydro Bros

Thanks for the kind words, we really appreciate it. We work hard to keep Hydro Bros helpful, friendly and reliable for all your hydroponics and grow equipment needs.

Rated 5 out of 5 stars

Top service

Top service
Thank you Steve

January 30, 2026
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Reply from The Hydro Bros

My guy :) I got you. Steve.

Rated 1 out of 5 stars

I'am extremely disappointed with my…

I'am extremely disappointed with my recent order from this site. I purchased Fish Sh!t, but what I received was a generic, "no-name" bottle with absolutely no official labelling, batch number, or usage instructions.
​For a specialized biological product, authenticity and traceability are non-negotiable. There is no way for me to verify if this is the genuine product or a diluted version. When I reached out to customer service to address this major red flag, the response was dismissive and utterly unprofessional.
​If you are looking for certified products and reliable support, I strongly suggest you look elsewhere. I will not be ordering from here again.

January 9, 2026
The Hydro Bros logo

Reply from The Hydro Bros

Thank you for taking the time to leave feedback. We are genuinely sorry that you feel disappointed, however the allegations made in this review are factually incorrect and require clarification.

Bullet point for ease:

- The product purchased was clearly and explicitly listed as Fish Sh!t (Decanted) at the time of purchase
- The listing description expicitly states in plain terms that this is decanted from the original manufacturer bottle (as that 250ml size is out of stock)
- An order summary is provided several times before checkout and is not hidden or implied

To summarise, the reason for this is simple and transparent. Fish Sh!t has been discontinued, and remaining stock exists only in limited large format containers. To allow more customers access to the final available stock, the product is intentionally decanted into smaller volumes. This affects packaging only, not the contents.  This is clearly written 

The product supplied is genuine Fish Sh!t. There is no dilution, substitution, or alteration of the biological product itself. The absence of original branding, batch codes, or manufacturer labels is a direct and expected consequence of decanting, which was clearly stated prior to purchase.

We stand by the authenticity of the product supplied and the transparency of our listing, and we are genuinely unsure what additional steps we could have taken to make this clearer prior to purchase.

As the item received matches the description provided before checkout, we do not believe this review accurately reflects the transaction.

Rated 5 out of 5 stars

Prompt service

Prompt service, very quick all good

January 20, 2026
The Hydro Bros logo

Reply from The Hydro Bros

Appreciate that 🚚 Prompt service and getting orders out quickly is exactly what we aim for. Glad everything arrived smoothly 🌱

Rated 5 out of 5 stars

Only hydro shop I would use…

Only hydro shop I would use customer service on point, very knowledgeable and if they don’t no they will find out for you they go above and beyond top shop !!

January 20, 2026
The Hydro Bros logo

Reply from The Hydro Bros

Really appreciate that 💚 Customer service and proper grow knowledge is what we pride ourselves on at Hydro Bros. If we do not know something we will always find the answer for you. That extra effort for growers is exactly how we like to run things 🌱

Rated 5 out of 5 stars

DHL messed up hydro bros sorted it fast…

DHL messed up hydro bros sorted it fast and efficiently, sent out new product without even having there return.
Great service

January 19, 2026
The Hydro Bros logo

Reply from The Hydro Bros

Thanks for the shout out 🙏 When things go wrong with shipping we jump on it quickly and get growers sorted, no messing around. Glad the Hydro Bros team could get a replacement out fast and make it right 🚚🌱

Rated 5 out of 5 stars

Ordered late Friday afternoon

Ordered late Friday afternoon, delivered Saturday morning 5⭐️

January 16, 2026
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Reply from The Hydro Bros

Love that ⭐ Order in late Friday and landing Saturday morning is exactly the kind of speed we aim for at Hydro Bros. Really appreciate the 5 stars 🚚🌱

Rated 5 out of 5 stars

Best in the game

Best in the game!

My go-to hydroponics/grow shop!

January 15, 2026
The Hydro Bros logo

Reply from The Hydro Bros

Love that! 🙌🔥


Thanks a lot for the support. Being your go-to hydro shop means everything to us 💚🌱

We appreciate you big time and we’ve always got your back if you need anything at all.

Rated 4 out of 5 stars

This order came quickly from the UK…

This order came quickly from the UK although my emails were never answered. The tariff was horrible but I now see why I am unable to get this product here in the US! Tariffs are awful! Once I got the carbon filter in place I had much better airflow through my rooms. My last Phresh filter was 9 years old and very worn out.

January 11, 2026
The Hydro Bros logo

Reply from The Hydro Bros

Thanks so much for taking the time to leave a review, we really appreciate the honest feedback 🙏🌱


We are glad to hear the order arrived quickly and that the new carbon filter has made a noticeable improvement to airflow. A Phresh filter lasting 9 years is impressive, so that definitely says a lot about how overdue the upgrade was 😅💨


Sorry again about the emails not being answered. Over the Christmas period we had a technical email authentication issue, which caused some replies to unfortunately land in spam folders rather than inboxes. That one is fully resolved now, but we understand how frustrating that must have been at the time.


Completely hear you on the US tariffs too, they can be brutal. Unfortunately that is also why some products are hard to source locally, but we always do our best to get them over safely and quickly despite the extra costs.


Thanks again for your support, and if you ever need anything going forward, we are always here to help 💚

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