Infinity Travels Reviews 1,983

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 426 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, helpfulness, and dedication to finding the best solutions for their travel needs, often going above and beyond expectations. Many people praise the exceptional customer service, noting the agents' patience, clear explanations, and proactive communication, which made the booking process smooth and stress-free. The overall service is consistently described as excellent, with consumers appreciating the efficiency and ease of their interactions, leading to many expressing their intent to use the company again for future travel. However, some people mentioned issues with contact, including difficulty understanding agents due to background noise and concerns about clarity regarding the company's affiliation or booking details. A few other people also felt that there was a lack of transparency, poor customer service, and issues with billing practices, citing instances of multiple bookings for the same trip and unexpected charges.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, patience, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising agents for their exceptional... See more

Service

Reviewers mention positive feedback about service, with many appreciating the very good and prompt service... See more

Booking process

Customers had positive experiences with the booking process, with many reviewers praising the helpfulness and... See more

Customer communications

Customers consistently note ambiguous experiences with contact, with some reporting difficulties reaching the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service from Leon, Mack and everyone who helped. They went above and beyond and helped with all the details to make the trips booked smooth and issue-free.. very prompt service and always avai... See more

Company replied

Rated 5 out of 5 stars

Thomas Miller helped me so much - I made an error on my American airline flight and was in the 24 window. He was very helpful getting me on an earlier flight because he warned there would be connectio... See more

Company replied

Rated 5 out of 5 stars

From the beginning to the end of fixing a serious booking error on my end, Anna was polite, proactive and did every she could to reassure me that the situation would be fixed and to the best of her a... See more

Company replied

Rated 5 out of 5 stars

0Agent Allen Roy. Allen has assisted me so many times when making flight arrangements. He understands that I am 80 and not Techy so he helps me every step of the way helping me to understand everyth... See more

Company replied


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Flights Search Site

Written by the company

Infinity travel allows you to plan your dream vacation at affordable prices. From flight booking to hotel booking, we manage it all. Book your flight and hotel at cheap price. We help customer to book cheap flight and book cheap hotel as per their budget.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

The agent Hugh Campbell did a wonderful…

The agent Hugh Campbell did a wonderful job job helping me out to keep my disabled daughter and grandsons together with seating.

April 8, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey there,

Thanks so much for taking the time to share your review. We really appreciate the kind words.

At Infinity Travels, our goal is to make every trip smooth, simple, and genuinely enjoyable from start to finish. We are glad to hear your experience reflected our commitment to making travel planning easy and dependable.

Thinking about your next getaway? Our team is here for you 24/7. Just give us a call anytime at +1-760-999-7119. We would love to help you plan your next great trip.

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Paul is helpful

Paul was helpful

April 7, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey Sofia,

Thanks so much for taking the time to share your review. We really appreciate the kind words.

At Infinity Travels, our goal is to make every trip smooth, simple, and genuinely enjoyable from start to finish. We are glad to hear your experience reflected our commitment to making travel planning easy and dependable.

Thinking about your next getaway? Our team is here for you 24/7. Just give us a call anytime at +1-760-999-7119. We would love to help you plan your next great trip.

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Alan Roy is so sweet!

Alan Roy is so sweet!! He was very patient and understanding as he walked me through my first flight experience. He definitely deserves a raise! I am going to choose him for my calls every time! He's the nicest person I've spoken to after calling this number☺️ Thank you so much Alan☺️

April 6, 2026
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Reply from Infinity Travels

Hey Shelby,

Thanks so much for taking the time to share your review. We really appreciate the kind words.

At Infinity Travels, our goal is to make every trip smooth, simple, and genuinely enjoyable from start to finish. We are glad to hear your experience reflected our commitment to making travel planning easy and dependable.

Thinking about your next getaway? Our team is here for you 24/7. Just give us a call anytime at +1-760-999-7119. We would love to help you plan your next great trip.

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Ryan Wilson was very helpful and…

Ryan Wilson was very helpful and provided us with excellent service.

April 5, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey Donna,

Thanks so much for taking the time to share your review. We really appreciate the kind words.

At Infinity Travels, our goal is to make every trip smooth, simple, and genuinely enjoyable from start to finish. We are glad to hear your experience reflected our commitment to making travel planning easy and dependable.

Thinking about your next getaway? Our team is here for you 24/7. Just give us a call anytime at +1-760-999-7119. We would love to help you plan your next great trip.

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Best Customer Service

Best Customer Service

April 4, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey Marvin,

Thanks so much for taking the time to share your review. We really appreciate the kind words.

At Infinity Travels, our goal is to make every trip smooth, simple, and genuinely enjoyable from start to finish. We are glad to hear your experience reflected our commitment to making travel planning easy and dependable.

Thinking about your next getaway? Our team is here for you 24/7. Just give us a call anytime at +1-760-999-7119. We would love to help you plan your next great trip.

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Jeff Adams was very helpful… he was…

Jeff Adams was very helpful… he was able to assist me with canceling a reservation, issuing a refund and making a new reservation with the correct dates.

April 4, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey Della,

Thanks so much for taking the time to share your review. We really appreciate the kind words.

At Infinity Travels, our goal is to make every trip smooth, simple, and genuinely enjoyable from start to finish. We are glad to hear your experience reflected our commitment to making travel planning easy and dependable.

Thinking about your next getaway? Our team is here for you 24/7. Just give us a call anytime at +1-760-999-7119. We would love to help you plan your next great trip.

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Jimmy Black -- very helpful

Jimmy Black helped me very much to cancel my hotel reservation.

April 4, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey Nicole,

Thanks so much for taking the time to share your review. We really appreciate the kind words.

At Infinity Travels, our goal is to make every trip smooth, simple, and genuinely enjoyable from start to finish. We are glad to hear your experience reflected our commitment to making travel planning easy and dependable.

Thinking about your next getaway? Our team is here for you 24/7. Just give us a call anytime at +1-760-999-7119. We would love to help you plan your next great trip.

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Thomas Miller was informative

Thomas Miller was informative, knowledgeable, patient dealing with two seniors. He helped us complete our flight bookings as we are not technically inclined. Would highly recommend his services.

April 3, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey Miller,

Thanks so much for taking the time to share your review. We really appreciate the kind words.

At Infinity Travels, our goal is to make every trip smooth, simple, and genuinely enjoyable from start to finish. We are glad to hear your experience reflected our commitment to making travel planning easy and dependable.

Thinking about your next getaway? Our team is here for you 24/7. Just give us a call anytime at +1-760-999-7119. We would love to help you plan your next great trip.

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Leo was great to work with,awesome…

Leo was great to work with,awesome actually he helped me cancel this

April 2, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey Robert,

Thanks so much for taking the time to share your review. We really appreciate the kind words.

At Infinity Travels, our goal is to make every trip smooth, simple, and genuinely enjoyable from start to finish. We are glad to hear your experience reflected our commitment to making travel planning easy and dependable.

Thinking about your next getaway? Our team is here for you 24/7. Just give us a call anytime at +1-760-999-7119. We would love to help you plan your next great trip.

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Allan was very patient with me and helped with the procees

Allan was very helpful and patient.

April 2, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey Tina,

Thanks so much for taking the time to share your review. We really appreciate the kind words.

At Infinity Travels, our goal is to make every trip smooth, simple, and genuinely enjoyable from start to finish. We are glad to hear your experience reflected our commitment to making travel planning easy and dependable.

Thinking about your next getaway? Our team is here for you 24/7. Just give us a call anytime at +1-760-999-7119. We would love to help you plan your next great trip.

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Ron was excellent!

Ron was excellent! Very helpful, polite, communicated well, was patient in explaining and met all of my needs.

April 1, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey Lisa,

Thanks so much for taking the time to share your review. We really appreciate the kind words.

At Infinity Travels, our goal is to make every trip smooth, simple, and genuinely enjoyable from start to finish. We are glad to hear your experience reflected our commitment to making travel planning easy and dependable.

Thinking about your next getaway? Our team is here for you 24/7. Just give us a call anytime at +1-760-999-7119. We would love to help you plan your next great trip.

Safe travels,
The Team
Infinity Travels

Rated 1 out of 5 stars

Scammers

Scammers. Was attempting to book a cruise and was lied to by Charlie Austin. Thankfully my credit card detected the fraud and did not allow transaction to go through.
They tried to have me pay the entire cruise fee even though the cruise is 3 years away.
Tried to charge $ 2000 USD in taxes and fees over and above the cruise cost that would have gone directly to Infinity Travel.
Shame on you. 🤬🤬🤬🤬

March 27, 2026
Unprompted review
Infinity Travels logo

Reply from Infinity Travels

Hey Hondo,

Thankyou for pouring your concerns here at Infinity Travels !

As one of the most trusted and recognized travel agencies worldwide, Infinity Travels maintains a high standard of service built on years of industry expertise and global client satisfaction.

Our team operates with complete clarity and professionalism when handling bookings, seat arrangements and related services.

All charges and processes are communicated during the reservation, and our travel experts act based on the live system availability at the time of service. Our priority is to deliver fast, efficient solutions while offering the flexibility and convenience of agency-based travel support.

If there’s any confusion regarding your booking, our dedicated 24/7 team would be happy to assist. You can reach us anytime at +1-760-999-7119.

Sincerely,
The Team
Infinity Travels

Rated 5 out of 5 stars

Honest is Wayne Richard and respectful

Honest is Wayne Richard and respectful

April 1, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey Hazel,

Thanks so much for taking the time to share your review. We really appreciate the kind words.

At Infinity Travels, our goal is to make every trip smooth, simple, and genuinely enjoyable from start to finish. We are glad to hear your experience reflected our commitment to making travel planning easy and dependable.

Thinking about your next getaway? Our team is here for you 24/7. Just give us a call anytime at +1-760-999-7119. We would love to help you plan your next great trip.

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Phillip

The experience was great because Phillip was accommodating of what I specifically needed help with.

March 29, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey Harleen,

Thanks so much for taking the time to share your review. We really appreciate the kind words.

At Infinity Travels, our goal is to make every trip smooth, simple, and genuinely enjoyable from start to finish. We are glad to hear your experience reflected our commitment to making travel planning easy and dependable.

Thinking about your next getaway? Our team is here for you 24/7. Just give us a call anytime at +1-760-999-7119. We would love to help you plan your next great trip.

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Tom Hickers is 10/10

There were some last minute changes to my flights made (international) and I had to pivot to find new flights to account for cancellations and reservation changes. Tom Hickers spent over an hour and a half on the phone with me to make sure that all my of my flights were fixed. I am truly grateful for the exceptional experience I had fixing these issues. It's nice to work with a true customer service professional.

March 28, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey Christopher,

Thanks so much for taking the time to share your review. We really appreciate the kind words.

At Infinity Travels, our goal is to make every trip smooth, simple, and genuinely enjoyable from start to finish. We are glad to hear your experience reflected our commitment to making travel planning easy and dependable.

Thinking about your next getaway? Our team is here for you 24/7. Just give us a call anytime at +1-760-999-7119. We would love to help you plan your next great trip.

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Leo is to help perfectly..and…

"Leo was a lifesaver! He quickly and accurately rebooked my parents' flights during a difficult time. He was patient with my limited English and explained everything clearly. Exceptional service like this makes me want to keep using this airline. Highly recommended!"

March 25, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey Jong,

Thanks so much for taking the time to share your review. We really appreciate the kind words.

At Infinity Travels, our goal is to make every trip smooth, simple, and genuinely enjoyable from start to finish. We are glad to hear your experience reflected our commitment to making travel planning easy and dependable.

Thinking about your next getaway? Our team is here for you 24/7. Just give us a call anytime at +1-760-999-7119. We would love to help you plan your next great trip.

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Great help

Great help
Polite

March 26, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey there,

Thanks so much for taking the time to share your review. We really appreciate the kind words.

At Infinity Travels, our goal is to make every trip smooth, simple, and genuinely enjoyable from start to finish. We are glad to hear your experience reflected our commitment to making travel planning easy and dependable.

Thinking about your next getaway? Our team is here for you 24/7. Just give us a call anytime at +1-760-999-7119. We would love to help you plan your next great trip.

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Dominique did a fantastic job for me

Dominique did a fantastic job for me! I could understand his English better than others and he was professional yet considerate. He is doing a very good job and an excellent representative of Expedia!

March 25, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey Maryi,

Thanks so much for taking the time to share your review. We really appreciate the kind words.

At Infinity Travels, our goal is to make every trip smooth, simple, and genuinely enjoyable from start to finish. We are glad to hear your experience reflected our commitment to making travel planning easy and dependable.

Thinking about your next getaway? Our team is here for you 24/7. Just give us a call anytime at +1-760-999-7119. We would love to help you plan your next great trip.

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Our agent Leo was very gracious as his…

Our agent Leo was very gracious as his patience and kindness was remarkable.
I need to compliment him also for the ability to explain each and every one of our concerns.
Thank you again Leo!
Be Well

March 22, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey Stevie,

Thanks so much for taking the time to share your review. We really appreciate the kind words.

At Infinity Travels, our goal is to make every trip smooth, simple, and genuinely enjoyable from start to finish. We are glad to hear your experience reflected our commitment to making travel planning easy and dependable.

Thinking about your next getaway? Our team is here for you 24/7. Just give us a call anytime at +1-760-999-7119. We would love to help you plan your next great trip.

Safe travels,
The Team
Infinity Travels

Rated 5 out of 5 stars

Tim was very professional and assisted…

Tim was very professional and assisted me in confirming a cancellation with a double booking at a different hotel. He also confirmed my refund status and how long it would take (maximum amount of days). Lastly, he was able to confirm that I still had my current reservation at the correct hotel. He was professional, efficient, and pleasant to work with. I prefer speaking with humans over any AI. That said, it appears the AI worked with the cancellation and Tim was able to confirm said cancellation.

March 20, 2026
Infinity Travels logo

Reply from Infinity Travels

Hey Marc,

Thanks so much for taking the time to share your review. We really appreciate the kind words.

At Infinity Travels, our goal is to make every trip smooth, simple, and genuinely enjoyable from start to finish. We are glad to hear your experience reflected our commitment to making travel planning easy and dependable.

Thinking about your next getaway? Our team is here for you 24/7. Just give us a call anytime at +1-760-999-7119. We would love to help you plan your next great trip.

Safe travels,
The Team
Infinity Travels

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