Very quickly delivery and no doubt the food is of good quality. I bought from the Meadow flavour but unfortunately it didn’t agree with my Cavalier and she had a very bad tummy after eating. I did int... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We've had innocent hound for a few years. Love the quality of the food and the helpfulness of staff if I've a question. The purpose of this review is to say how amazing Caroline in the office had... See more
Company replied
Come across this brand while looking for air dried food for the fussy eater dog in our house, he is a typical cockapoo fussy and has me wrapped around his finger 😀, anyway bought a couple of samples... See more
Company replied
The dogs love the food and it's great for travelling and camping as raw food needs a freezer. I also asked for the subscription to come out on my pay day which was a service they didn't offer before.... See more
Company replied
Company details
Written by the company
Makers of the finest air-dried food and treats for pets, handcrafted in Yorkshire, using quality British ingredients.
Contact info
United Kingdom
- woof@theinnocenthound.co.uk
- theinnocenthound.co.uk
4.8
Excellent
399 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery and our Labrador loves…
Fast delivery and our Labrador loves the Lamb dinner, the first one opened. She is yet to try the Duck and the Beef.
March 23, 2023
Excellent company
Excellent company making healthy and tasty (according to the pets that is, I haven’t tried them!) treats. Great service, sorted out an issue with my subscription easily and pleasantly. Such beautiful packaging as well.
March 23, 2023
Top class dog food and treats
Top class dog food and treats, with a speedy delivery. What more could you want?
March 22, 2023
Really fast delivery
Really fast delivery, and both dogs love the food seems to be agreeing with them .
February 24, 2023
We have tried the freeze dried lamb and…
We have tried the freeze dried lamb and it’s great compared to other brands. Pricey but we feed raw and use this as training treats to make up 1/4 of his food allowance for the day. Great product and very fast shipping.
February 23, 2023
Very fast delivery
Very fast delivery, item wrapped up lovely. Looks very professional
February 22, 2023
Innocent Hound subscription is great!
I love my Innocent Hound subscription! I don't have to worry that I will run out of the food, it comes on time, every time. It's so easy to swap products in my order account too, so my dog can get different protein sources to try. Highly recommended!
February 24, 2023
Will order more
Fantastic service and product. Will definitely order more in the future.
January 27, 2023
Very happy dogs
Amazing brand, my 2 CKCS love this food. The price is reasonable and delivery is very efficient. Plus if you have any difficulties on the website, the friendly staff are always happy to assist via email and respond very quickly! Would definitely recommend!
February 6, 2023
Unprompted review
My dogs can be fussy when it comes to…
My dogs can be fussy when it comes to food but they love Innocent Hound treats. My order was beautifully packaged and delivery was fast and efficient.
February 2, 2023
Excellent grain free dog food
I have two dogs and this is a good product that suits their needs when we holiday (mine are raw fed)
Transferring from raw to semi moist air dried food is easy.
With the cost of living rising continually I don’t think I could afford to feed them on this product full time.
Having said that I would still use in situations when we travel with dogs because of the flexibility.
February 2, 2023
Great dog food
My dog enjoys his meals, nothing wasted and he's a happy healthy dog. The quality of the food is excellent and the subscription service is great, easy to manage, saves money and always arrives on time with the courier service. Excellent service
January 27, 2023
Delivered quickly and safely
Delivered quickly and safely. Great service. Pet loves them soooo much!
January 25, 2023
Quick efficient service great product
January 9, 2023
Good quality and in good packaging that…
Good quality and in good packaging that keeps it fresh!
January 7, 2023
Opening the Innocent Hound parcel is always a pleasure!
Your website is appealing and easy to navigate, your delivery is fast and reliable, parcels are beautifully (and eco-friendly!) packed.
Needles to say our Pebble loves your treats and air-dried food.
December 7, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.