The Innocent Hound Reviews 

399
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently share how extremely happy they are, noting that all the pet products are crafted with exceptional quality and that their dogs truly love the wholesome daily meals and healthy snacks. Many online shoppers also praise the remarkably fast and reliable delivery service, the clean and user-friendly website experience, as well as the secure and attractive product packaging. Some reviewers were not happy with certain specific aspects, noting that the food occasionally caused stomach upsets, was too dense for some pets, or was simply left uneaten by picky animals.

What people talk about most

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the high standard and... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting exceptionally fast next day arrival... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very quickly delivery and no doubt the food is of good quality. I bought from the Meadow flavour but unfortunately it didn’t agree with my Cavalier and she had a very bad tummy after eating. I did int... See more

Company replied

Rated 5 out of 5 stars

We've had innocent hound for a few years. Love the quality of the food and the helpfulness of staff if I've a question. The purpose of this review is to say how amazing Caroline in the office had... See more

Company replied

Rated 5 out of 5 stars

Come across this brand while looking for air dried food for the fussy eater dog in our house, he is a typical cockapoo fussy and has me wrapped around his finger 😀, anyway bought a couple of samples... See more

Company replied

Rated 5 out of 5 stars

The dogs love the food and it's great for travelling and camping as raw food needs a freezer. I also asked for the subscription to come out on my pay day which was a service they didn't offer before.... See more

Company replied



Company details

  1. Pet Store
  2. also in
  3. Animal Feed Store
  4. Feed Manufacturer
  5. Pet Supply Store

Written by the company

Makers of the finest air-dried food and treats for pets, handcrafted in Yorkshire, using quality British ingredients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

399 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(399)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality

Fast delivery, great communication, was bigger than I expected but great value & good quality 😊better than those bought in shops! dog absolutely loves it & will last a long time. Will definitely purchase again 😊

June 25, 2023
Rated 5 out of 5 stars

Great service

Easy to order, quick delivery. Plus small sample packs which is really useful when you have a cery fussy puppy with a sensitive tummy.

July 3, 2023
Rated 5 out of 5 stars

MURPHY, MY WESTIE IS AN INNOCENT HOUND AMBASSADOR

The innocent Hound products are perfect for my little Westie, who has the Westie Skin Condition.
The options of the dog treats and the benefits for my Westie really control his skin condition perfectly. He never licks, there is no brown staining of his paws, of dry saliva, that is common with Westies.
The customer service at The Innocent Hounds is also excellent.

May 23, 2023
Rated 5 out of 5 stars

Fantastic food

Fantastic food. Absolutely turned our rescue lurcher around. After a few weeks he has put on lots of lean muscle and now looks a lot younger than his years!

May 25, 2023
Rated 5 out of 5 stars

Amazing amazing amazing!

I heard great things about Innocent Hound on a nutritional dog page I follow. I was keen to give it a go for my two French Bulldogs - well they absolutely love it!

It’s great to know my dogs are getting all of the nutritional benefits and it’s convenient for me too as i am no longer cooking for them.

The service is also fantastic, I ordered on Thursday and the food arrived on Friday!

I set up a subscription and will be alternating proteins. In my next order we will also be trying some treats.

I feel I have finally found a food which suits my dogs and their stomachs!

May 24, 2023
Rated 5 out of 5 stars

Service is very good love the next day…

Service is very good love the next day delivery. Had a question before I put this order in. Sent email quick response. I cannot fault the team at the innocent hound I have had a few orders one was delivered to wrong house. The team tracked and helped me find it also said if it didn't turn up they would resend same day. There is always someone ready to answer questions and provide help and response is quick. Thank you to the whole team

May 23, 2023
Rated 5 out of 5 stars

Dog loves this food.

Delivered on time even though I changed the order.
My dog loves the Lamb casserole and the salmon fishcake recipe. I have a subscription so alter the order to give him variety.

March 26, 2023

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