The Innocent Hound Reviews 

399
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently share how extremely happy they are, noting that all the pet products are crafted with exceptional quality and that their dogs truly love the wholesome daily meals and healthy snacks. Many online shoppers also praise the remarkably fast and reliable delivery service, the clean and user-friendly website experience, as well as the secure and attractive product packaging. Some reviewers were not happy with certain specific aspects, noting that the food occasionally caused stomach upsets, was too dense for some pets, or was simply left uneaten by picky animals.

What people talk about most

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the high standard and... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting exceptionally fast next day arrival... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very quickly delivery and no doubt the food is of good quality. I bought from the Meadow flavour but unfortunately it didn’t agree with my Cavalier and she had a very bad tummy after eating. I did int... See more

Company replied

Rated 5 out of 5 stars

We've had innocent hound for a few years. Love the quality of the food and the helpfulness of staff if I've a question. The purpose of this review is to say how amazing Caroline in the office had... See more

Company replied

Rated 5 out of 5 stars

Come across this brand while looking for air dried food for the fussy eater dog in our house, he is a typical cockapoo fussy and has me wrapped around his finger 😀, anyway bought a couple of samples... See more

Company replied

Rated 5 out of 5 stars

The dogs love the food and it's great for travelling and camping as raw food needs a freezer. I also asked for the subscription to come out on my pay day which was a service they didn't offer before.... See more

Company replied



Company details

  1. Pet Store
  2. also in
  3. Animal Feed Store
  4. Feed Manufacturer
  5. Pet Supply Store

Written by the company

Makers of the finest air-dried food and treats for pets, handcrafted in Yorkshire, using quality British ingredients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

399 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(399)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Antlers ethically sourced

Antlers ethically sourced; a much better product when compared with Pets At Home’s meagre offering; and great value for money. :)

October 25, 2023
Rated 5 out of 5 stars

Superb .

Superb .. quality products , hygienically packed, attractively presented and securely packaged. .
Helpful regular notifications re despatch and delivery schedule.
From placement to receipt of the order is a flawless process . Consistently excellent in every respect !!

October 25, 2023
Rated 2 out of 5 stars

Started a subscription

Started a subscription, but wanted to return an unopened bag as my dog has intolerances and I wanted to change the flavour. I was told I couldn’t return it unless I returned both 1,5 kg bags that Were purchased on that one particular order (one had already been opened). Didn’t really understand the logic, as I was willing to swap for another flavour. Won’t be using again

September 25, 2023
Unprompted review
Rated 5 out of 5 stars

I do feel like I’m giving my dogs a…

I do feel like I’m giving my dogs a good quality natural product . I obviously haven’t tasted it but when you smell the food and treats you can tell it’s quality and my dogs love the taste . I feed a raw diet but use the dehydrated food when we travel and the treats I use for training as part of my high value treat .

August 28, 2023
Rated 5 out of 5 stars

My Jack Russell absolutely loves this…

My Jack Russell absolutely loves this food and wolfs it down. Because of this, I’ve not been adding extra ‘unctuous’ wet food to kibble and my doggie has lost that ‘extra’ kilo without trying! Always arrives within two days of ordering. Well done!

July 26, 2023
Rated 4 out of 5 stars

Great for travelling as raw replacement

My two young, fussy cavaliers seem to enjoy The Innocent Hound trial packs I bought (except the duck, it is not so popular) They struggled a bit with them as a complete meal, lot of chewing when they’ve been used to raw but definitely love them as treats. I fully understand that they probably cost a fair bit to manufacture etc but they are pretty expensive and so I will probably use as treats or a topper for their raw but they will come in handy if travelling as a safe replacement for raw.

July 23, 2023
Rated 5 out of 5 stars

great food

great food, great service. I have a fussy dog & she enjoys it. When she gets bored just top it up with homemade food

July 23, 2023
Rated 5 out of 5 stars

Excellent food for a hungry hound

This food is excellent quality and there is quite a reduction in price if you subscribe. My dog is extremely fussy but eats this regularly. I like you can change your dates for delivery easily and communication with the company is excellent. The food is good quality and stays fresh for 8 weeks once the packet is open. Lots of flavours to choose from.

June 26, 2023

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