TheInsoleStore.com Reviews 4,460

TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Placed order for PowerStep Archwear Sandals - Black Men’s 9. Order number 335426 item PWR- 11146 item held in original packaging, have order sheet as well as packaging sheet showing size as 7... See more

Rated 5 out of 5 stars

I needed a replacement for a New Balance insole that I have used for years and rely on to keep my feet in good shape (I golf four times a week - walking and carrying my bag.) New Balance had quit maki... See more

Company replied

Rated 5 out of 5 stars

Have ordered from insolestore several times and every time the service has been fast, accurate, and efficient. Prices and selection are excellent. Website is easy to use and informative. They provide... See more

Company replied

Rated 5 out of 5 stars

Powerstep Pinnacle PLUS Orthotic Insoles w/Met. Pad This is the second time I've ordered this insole, and it is one of my all time favorites. I have used several different versions of the Powerstep... See more

Company replied

Company details

  1. Foot Care

Information provided by various external sources

The largest and best online source for shoe insoles, inserts, arch supports, orthopedic footwear, and more! With customized product recommendations from our product specialists, same-day shipment for orders placed before 2:00pm, and the largest selection of premium brands of shoe insoles and foot health merchandise, TheInsoleStore.com is your one-stop-shop to keep your feet feeling healthy and happy!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 5 out of 5 stars

Love these insoles

Love these insoles! Use them for running as well as everyday walking around an backpacking. Heel pain gone in a week of use. Recommend them for anyone with high arches an heel pain!

August 2, 2021
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Reply from TheInsoleStore.com

That's so great to hear, Gregg! We appreciate your feedback & your business!

Rated 3 out of 5 stars

The gel doesn't raise and support…

The gel doesn't raise and support affected toe.

August 1, 2021
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Reply from TheInsoleStore.com

Thank you for your feedback, Patricia. We're sorry to hear that they aren't working for you. Pedag does offer a 30-day satisfaction guarantee, so we would be happy to take them back should you like to return or exchange. We appreciate your business!

Rated 5 out of 5 stars

Website user friendly

Website user friendly, easy to order, great description of products. Unfortunately, the shoes were too big (I need a 9.5) I will be returning them, I feel like I might trip as my foot is not snug and slides out when I walk.

August 1, 2021
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Reply from TheInsoleStore.com

Thank you for your feedback, Linda. We're sorry to hear that they were too big! We appreciate your business & are happy to help with other items should you need it!

Rated 5 out of 5 stars

best flip flops ever.

These are the only flip flops I have ever worn that don't hurt my feet. I recently visited Greece and wore them every day with no pain.

July 31, 2021
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Reply from TheInsoleStore.com

Thank you so much for your feedback! We're so happy you liked them. We appreciate your business!

Rated 4 out of 5 stars

You should add tracking info with your…

You should add tracking info with your purchase confirmation emails.

July 30, 2021
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Reply from TheInsoleStore.com

Thank you for your feedback, Melissa. We send out a shipping confirmation email with tracking details as soon as orders ship. This may have gone to your spam folder since it is automated. We appreciate your business.

Rated 5 out of 5 stars

third order for these

This is my third order for these and i love them. I have Morton's neuroma and they really help.

July 30, 2021
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Reply from TheInsoleStore.com

Thank you for your feedback, Paul! We're so happy to hear that they help. We appreciate your business!

Rated 5 out of 5 stars

IVery Good Products and Service

I have ordered from The Insole Store three times in the last month. The orders arrived via USPS. I have been amazed with the quickness in which they arrived. Just wish all USPS mail arrived so quickly. As for the products The Insole Store offers, I finally found the correct insole for my old feet, which has helped me a lot. I ordered one pair which turned out to have been the wrong choice. Return was painless. Very helpful representatives.

July 30, 2021
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Reply from TheInsoleStore.com

We're so glad we were finally able to narrow down the right product to help, Carol! We appreciate your feedback. Thank you for your business!

Rated 5 out of 5 stars

Very fast service and shipping

Very fast service and shipping. I asked a question via email well into the evening and got an immediate response.

July 30, 2021
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Reply from TheInsoleStore.com

Thank you for your feedback, Susan! We appreciate your business!

Rated 3 out of 5 stars

Not a high enough metatarsal support

I needed a high metatarsal support, like the one i got from the Good Feet store before it closed. I ordered several of your metatarsal products but they don’t hold the metatarsal area high eyto prevent stress fractures.

July 30, 2021
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Reply from TheInsoleStore.com

Thank you for your feedback, Debbie. We're sorry to hear that the items you tried didn't work for you. We're happy to help with recommendations if you are interested. Please also let us know if you need any assistance with a return or exchange. We appreciate your business!

Rated 5 out of 5 stars

Good stock, easy to use

I walk 25-35 miles a week and blow through insoles and shoes quickly. The Insole Store is a great source for high quality insoles at a reasonable cost. They always have what I need in stock and deliver quickly. Love them!

July 30, 2021
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Reply from TheInsoleStore.com

Thanks so much for your feedback! We appreciate your business!

Rated 5 out of 5 stars

Perfect

Fast delivery and exactly what I ordered.

July 30, 2021
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Reply from TheInsoleStore.com

Thank you for your feedback, Nicole! We appreciate your business!

Rated 5 out of 5 stars

metatarsal pads are great!

The metatarsal pads are very helpful to alleviate pain in the ball of my foot. They are nice and thick and provide the cushion that I need.

July 29, 2021
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Reply from TheInsoleStore.com

We appreciate your feedback, Esther! We're so glad to hear that they help. Thank you for your business!

Rated 5 out of 5 stars

Great Experience Today

This easy to use website gave exactly what I was looking for!

July 29, 2021
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Reply from TheInsoleStore.com

That's great, Jim! Thank you so much for your feedback & your business!

Rated 5 out of 5 stars

Best source for insoles I have found

Have ordered from insolestore several times and every time the service has been fast, accurate, and efficient. Prices and selection are excellent. Website is easy to use and informative. They provide lots more info on products than other online vendors including az. Plus, the service is much better. Will continue to order from insolestore in future.

July 29, 2021
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Reply from TheInsoleStore.com

Thank you so much for your feedback! We are so happy to hear it. We appreciate your business!

Rated 5 out of 5 stars

Got exactly what I needed

Got exactly what I needed. Only source I could find! Great company.

July 29, 2021
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Reply from TheInsoleStore.com

We appreciate your feedback, Helen! Thank you so much for your feedback!

Rated 2 out of 5 stars

I had to call the trouble shooting line…

I had to call the trouble shooting line in order to finish paying for my item I ordered. It had no button to click to finish the order. I finally talked to a fine person named Karla who then handled the transaction. She apologized for the inconvenience and handled the order over the phone. She also said she would contact IT to correct the problem. I have been ordering from this company for many years and this is the first time I have had to go through this process. Also It was making me register as a new customer again. Not a good day.

July 29, 2021
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Reply from TheInsoleStore.com

Thank you for your feedback, David. We're so sorry to hear about the checkout issues, but are happy to hear that Kara took care of your order. We appreciate your business!

Rated 3 out of 5 stars
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Reply from TheInsoleStore.com

Thank you for your feedback, Marcus! Our pricing is set by manufacturer guidelines for authorized retail partners. We do try to run regular sales to help with cost. We appreciate your business!

Rated 5 out of 5 stars

Good service

I was contacted directly by an agent who went out of their way to provide me with a coupon code that had come out after my order was placed

July 29, 2021
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Reply from TheInsoleStore.com

Thank you for your feedback, Nicole! We appreciate your business!

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