I cannot praise this store enough. My necklace is exquisite! Exactly as described and it can beautifully packaged and in quick time. There is so much choice here, with unique and contemporary pieces f... See more
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Review summary
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Reviews shaping this summary
The web site was easy to navigate. I emailed the company with questions about the item I wished to purchase. The email was answered the next day with the information I needed. I ordered the Pin... See more
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Ordered a silver monkey necklace for an 18th birthday gift as nod to a favourite toy and recipient was delighted with it! Great quality and gorgeous design. The secure delivery wasn’t cheap but effici... See more
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Excellent customer service, went to a lot of trouble to make sure that we found exactly the right item of jewellery. Also friendly and informative about the Jewellery Room business and how it ca e in... See more
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Company details
Written by the company
The Jewellery Room is the global home for fine designer jewellery, based in Copenhagen. Founded in 2020 by sisters Pernille and Charlotte, who each bring more than 20 years of experience in the jewellery industry, our mission is to connect customers around the world with carefully selected independent jewellery designers. Every piece in our collection is handpicked by our jewellery experts, chosen for exceptional craftsmanship and timeless design. We work closely with each of our designers to ensure that the jewellery we offer is of the highest quality – pieces made to last a lifetime. With a strong commitment to responsibility, we review each designer against strict criteria to ensure their sourcing and production reflect our values. This means you can wear every piece with pride. We know that buying jewellery is often a meaningful decision, whether it’s a way to celebrate yourself or a loved one. That’s why customer satisfaction is at the heart of everything we do. Our goal is not only to ensure that every purchase feels safe and special, but also to build long-lasting relationships with customers who return to us with confidence. At The Jewellery Room, we are honoured to guide you through your jewellery journey – and we look forward to being part of your story.
Contact info
Møntergade 16, 1116, København K, Denmark
- customercare@thejewelleryroom.com
- thejewelleryroom.com
4.7
Excellent
719 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Great products - outstanding service
I have already bought a number of wonderful pieces and it was always a pleasure. Excellent customer service and personal assistance, wonderful precious products and very fast and insured international shipping. Thanks to the wonderful team. Great products - outstanding service. I highly recommend and will be definitely back.
February 25, 2025
Reply from The Jewellery Room
Dear AW, thank you so much for your kind review, we are thrilled that you love shopping at TheJewelleryRoom.com :) We look forward to helping you with you next jewellery purchase :)
Reply from The Jewellery Room
Dear Saahil, thank you for your review, we are so happy to hear that you enjoyed shopping with us :) Have a wonderful day :)
EXCELLENT customer service
EXCELLENT customer service. They are very kind and takes great care of their customers. Everyone that has help me been very helpful and kind. I would recommend!
March 5, 2025
Unprompted review
Reply from The Jewellery Room
Dear Bembe, thank you so much for your kind words, I cant wait for you to receive your stunning Ole Lynggaard bracelet :) Have a wonderful wednesday :)
Everything was perfect!
There is jewelry for every taste and budget, shipping was very quick. I highly recommend!
March 3, 2025
Reply from The Jewellery Room
Dear G, thank you so much for your kind review, we really appreciate it :-) Have a wonderful day :)
Reply from The Jewellery Room
Kære Thomas,
tusind tak fordi du tog dig tid til at anmelde TheJewelleryRoom.com, det er vi så glade for :) Lad os endelig vide hvis vi kan hjælpe dig med dit næste smykkekøb. Hav en rigtig dejlig solskinsweekend!
i need to return my order and have not…
i need to return my order and have not heard back with instructions. nor have i received any response to my inquiries
February 7, 2025
Unprompted review
Very happy
I have bought a number of rings earrings and bracelet
From the Jewellery room for a great price. Every item has been beautiful but I did wonder if they were real. Had 6 items valued at a top jewlery store and they loved the rings and and the value was 4 times higher than I payed
Good quality, good service thanks Jewellery room
March 14, 2024
Unprompted review
Reply from The Jewellery Room
Dear Jeanette,
thank you for your kind review, we are so happy to hear that you love your stunning jewellery, and look forward to welcoming you again soon :)
I was so disappointed I wish I had just…wish I had bought plain aquamarine sad for me
I was so disappointed I wish I had just bought aquamarine the rose quartz looked cheap sad for me
February 18, 2025
Reply from The Jewellery Room
Dear Annie, we’re sorry to hear that the rose quartz didn’t meet your expectations. If there’s anything we can do to help—such as an exchange or return, please dont hesitate to contact us. Have a nice day.
Very well curated offer, fast delivery
Very well curated offer of beautiful jewellery. Very fast delivery. I can recommend 100%.
February 18, 2025
Reply from The Jewellery Room
Dear Birgit, thank you so much for taking the time to review TheJewelleryRoom.com, we are so happy that you loved shopping with us! We look forward to welcoming you again :)
My friend loooved it! Perfect gift
My friend loooved it! Appreciate the customised note too :)
February 17, 2025
Reply from The Jewellery Room
Dear MG, we are so happy that your friend loved the gift :) Please dont hesitate to reach out the next time you need help planning the perfect gift ;)
Reply from The Jewellery Room
Dear Jane, we are so happy that you love the Georg Jensen bracelet, it is one of our bestsellers for a reason :) We look forward to welcoming you again soon.
Christmaspresent
First time I shopped at Jewellry Room. it is a bargain!! My fault, I made a little mistake, wrong size! I had to change the present and the procedure was absolutly very easy! Had a nice contact to the Customer-Support. Everything worked out fine and I am very satisfied ! Thanks a lot!
Uwe from Germany
January 23, 2025
Reply from The Jewellery Room
Dear Uwe, thank you so much for your kind review, please let me know if there is anything else we can help you with in the future :)
Dealt with my exchange without any…
Dealt with my exchange without any fuss. Wife is delighted with her Christmas present.
December 9, 2024
Reply from The Jewellery Room
Dear Richard, we are so happy to hear that. We hope your wife continues to enjoy her stunning jewellery for many years to come :)
Worst company ever
It is the worst company ever. I can’t recommend buying anything from it. It is just a horrible scam. I bought a ring 1 year ago, sent it back within the return policy and still never got any money back. Don’t buy there.
January 14, 2025
Unprompted review
Reply from The Jewellery Room
Dear Sophie, I am very sorry for your experience. We have sent many thousand orders to customers all over the world, and have amazing designers and customers. Thus we are not scam. I do apologize if you have had a bad experience, although we cannot find your name/details in any of our customer emails. If you can please help us with a reference to your order, then we will of course be happy, to elaborate and find out what has gone wrong in this matter. Best regards The Jewellery Room
Reply from The Jewellery Room
Thanks - super happy that you love the earrings
Great online jeweler and experience
Amazing, vast selection of fine jewelry and designers. Lightening fast delivery to U.S. and wonderful customer service. Will definitely shop again.
December 9, 2024
Unprompted review
Reply from The Jewellery Room
Thanks a million for sharing this - and you are absolutely welcome back :)
Delivery
Sorry, our delivery was supposed to come before christmas, but it came over two weeks late. The product itself is fantastic, though.
January 2, 2025
Reply from The Jewellery Room
Thank you for sharing, and truly happy that the jewellery itself was a succes. Although we do of course truly apologize for the challenge and delay with DHL.
Exceptional Service Beyond Expectations!
I recently ordered my engagement rings here and had the most wonderful experience imaginable. The service was incredibly kind, attentive, and dedicated. The specific ring I had my heart set on was no longer in production, but they went above and beyond to make it possible for me to get it. Their effort and commitment to customer satisfaction were truly outstanding. I couldn't be happier with the results, and I wholeheartedly recommend this business to anyone looking for something truly special. Thank you for making this experience so memorable!
August 19, 2024
Reply from The Jewellery Room
Dear Salina,
Thank you so much from the bottom of my heart for taking the time to share this :) It truly means a lot to me. I'm also genuinely thrilled that the ring was a success and wish you an amazing wedding when the big day comes!
Perfect service
Perfect service, received the ordered jewelry in time before Xmas as promised. Perfect present ! The jewelleryroom is the place to be for fine jewelry ! Highly recommended.
December 25, 2024
Unprompted review
Reply from The Jewellery Room
Dear Patrick,
thank you so much for your kind review, we look forward to welcoming you at TheJewelleryRoom.com again :-)
Reply from The Jewellery Room
Dear Jenny, thank you so much, wishing you a wonderful 2025!
All the best,
The Jewellery Room
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