The Kindest Goodbye- Home Euthanasia Service Reviews 

30
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I had devastating news late on a Wednesday, l called the Kindest Goodbye that night and arranged a home euthanasia for the following day. Dr Chris was caring and compassionate, talked me through the... See more

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Rated 5 out of 5 stars

We didn’t know about this service before our vet recommended it. We are extremely grateful they did as we didn’t cause our beloved friend anymore undue stress. The vet attending was compassionate and... See more

Company replied

Rated 5 out of 5 stars

The Kindest Goodbye provided such a caring, compassionate and respectful service during an incredibly difficult time. From start to finish, they were so understanding and gentle, and made the whole pr... See more

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Rated 5 out of 5 stars

I made a decision and a phone call later was talking to a lovely lady who helped me navigate a plan to put our non social dog to sleep. The vet came out the next day and she was excellent- she knew an... See more

Company replied

Company details

  1. Veterinarian
  2. Emergency Veterinarian Service

Written by the company

The Kindest Goodbye provides compassionate in-home pet euthanasia and after-care services for beloved pets across Australia and the UK. Our team supports families with gentle, dignified care during one of life’s hardest moments, helping make a calm and peaceful goodbye at home.


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4.7

Excellent

TrustScore 4.5 out of 5

30 reviews

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4.7

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(30)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

I was hysterical the phone operator got…

I was hysterical the phone operator got back to me within 30 minutes with a lovely vet called Lauren she was kind patient and didn’t rush, it was traumatic but peaceful ending for my best friend German shepherd max I did have to help transfer but the vet was very understanding

August 27, 2026
Unprompted review
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Reply from The Kindest Goodbye- Home Euthanasia Service

Leanne ❤️ Thank you so much for your kind words. It means so much to know that our lovely Dr Lauren was able to help make dear Max’s final moments peaceful, and that you felt cared for and understood throughout x

Rated 5 out of 5 stars

Simple process handled with care and compassion

I had devastating news late on a Wednesday, l called the Kindest Goodbye that night and arranged a home euthanasia for the following day.
Dr Chris was caring and compassionate, talked me through the process every step of the way. They transported my beloved dog to Lawnswood crematorium for me. He was returned to me today by the Lawnswood team. The process was all taken care of for me after that initial phone call. Highly recommend if you are in the unfortunate position of having to say goodbye to a pet.

August 20, 2026
Unprompted review
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Reply from The Kindest Goodbye- Home Euthanasia Service

Thank you so much, Kylie, for taking the time to share this with us. ❤️

We’re truly sorry you were faced with such devastating news, but we’re grateful that we could take some of the practical worry away from you during such a heartbreaking time.

It means so much to hear that Dr Chris supported you gently through each step and that the arrangements with Lawnswood were handled smoothly. When you’re saying goodbye to a beloved family member, the last thing you should have to worry about is what happens next.

Thank you for trusting The Kindest Goodbye to care for your beautiful dog, and for recommending us to other families who may one day find themselves in the same incredibly difficult position.

We’re sending you lots of love and strength as you navigate the days ahead. ❤️🐾

The Kindest Goodbye Team

Rated 5 out of 5 stars

We didn’t know about this service…

We didn’t know about this service before our vet recommended it. We are extremely grateful they did as we didn’t cause our beloved friend anymore undue stress. The vet attending was compassionate and supportive and gently explained the process. Would highly recommend.

August 25, 2026
Unprompted review
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Reply from The Kindest Goodbye- Home Euthanasia Service

We are so deeply sorry for the loss of your beloved Hutchy. We are so glad your vet pointed you in our direction and that we could make such a difficult time a little easier for both you and Hutchy. Keeping our pets calm and free from unnecessary stress is so important to us, and it means everything to know we could do that for him.

Thank you for trusting us with such a precious farewell. 🤍

With love, The Kindest Goodbye Team

Rated 5 out of 5 stars

The Kindest Goodbye were kind

The Kindest Goodbye were kind, efficient and gave us the space and time to grieve our beloved pet.

August 21, 2026
Unprompted review
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Reply from The Kindest Goodbye- Home Euthanasia Service

Kerryn, thank you so much for taking the time to leave a review, it truly means a lot to us.

We are so sorry for the loss of your beloved Diamond. It was an honour to be there for you and to give you the time and space you needed to say goodbye. That is always at the heart of everything we do.

Wishing you so much comfort as you grieve your beautiful girl. 🤍

With love, The Kindest Goodbye Team

Rated 5 out of 5 stars

I made a decision and a phone call…

I made a decision and a phone call later was talking to a lovely lady who helped me navigate a plan to put our non social dog to sleep. The vet came out the next day and she was excellent- she knew and respected what we wanted and was never in the way.

August 18, 2026
Unprompted review
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Reply from The Kindest Goodbye- Home Euthanasia Service

Kate, thank you so much for taking the time to share this, it really does mean a lot to us.

We are so sorry for your loss. Making that first phone call is never easy, and we are so glad our team could help guide you through it with care. It sounds like your beautiful pup was in the most understanding and respectful hands, and that is exactly what we always strive for.

Wishing you so much comfort in the days ahead. 🤍

With love, The Kindest Goodbye Team

Rated 5 out of 5 stars

The Kindest Goodbye provided such a…

The Kindest Goodbye provided such a caring, compassionate and respectful service during an incredibly difficult time. From start to finish, they were so understanding and gentle, and made the whole process feel a little easier. I’m so grateful for the care and kindness they showed us and for the beautiful way they helped us say goodbye. I couldn’t recommend them highly enough. Also a big thank you to Monica she was amazing ❤️🐾

August 20, 2026
Unprompted review
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Reply from The Kindest Goodbye- Home Euthanasia Service

Katrina, thank you so much for taking the time to leave such a beautiful review, it truly means the world to us.

We are so deeply sorry for the loss of your beloved Holly. It was an honour to be trusted to care for her and to walk alongside you during such a heartbreaking time.

We will absolutely make sure Dr Monica sees your kind words, she will be so touched to know what a difference she made to you and Holly. ❤️

Wishing you so much comfort as you grieve your beautiful girl. 🤍

With love, The Kindest Goodbye Team

Rated 5 out of 5 stars

A difficult but kind, caring, loving goodbye to my beautiful fur baby!

My experience was truly comforting at a very difficult, sad time. I felt kindness and understanding and my sweet cat passed peacefully with much caring, love and dignity. Rachael was truly a blessing! I would thoroughly recommend 'The Kindest Goodbye' when a difficult decision has to be made.

August 15, 2026
Unprompted review
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Reply from The Kindest Goodbye- Home Euthanasia Service

Dianne, thank you for sharing such beautiful words about your experience with us. ❤️ We know how incredibly hard it is to make the decision to say goodbye, and it means a great deal to hear that you felt comforted and cared for throughout.

We’ll make sure Rachael sees your lovely mention of her. Knowing that she helped your sweet girl pass peacefully, with the love and dignity she deserved, will mean so much to her.

Thank you for allowing us to be there for you both at such a deeply personal moment. We’re thinking of you and hoping that, in time, the happy memories of your beautiful fur baby bring some comfort. 🐾❤️

Rated 5 out of 5 stars

Prompt, Understanding, Genuinely caring

WOULD LIKE TO THANK THE KINDNESS GOODBYE FOR THE AMAZING SERVICES, WOULD HIGHLY RECOMMEND YOUR COMPANY TO ANYONE WHO REQUIRES GENUINE CARING PEOPLE WHO ARE DEDICATED TO GIVEING YOUR MUCH LOVED PET THE BEST GOOD BYE .ESPECIALLY MONICA FOR EXPLAINING THE PROSEDINGS WITH CARE & BEING SO GENTLE & UNDERSTANDING,WHICH EASED THE PAIN. YOU TRUELY DO GIVE THE KINDNESS OF GOOD BYE'S .

August 17, 2026
Unprompted review
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Reply from The Kindest Goodbye- Home Euthanasia Service

Thank you so much, Dennis, for taking the time to leave such a heartfelt review. ❤️

We’re truly sorry for the loss of your beloved pet, and we know how incredibly difficult it is to say goodbye to someone who has been such an important part of your family.

Your kind words about Monica mean so much. We’ll make sure she sees your lovely message. Knowing that her gentle approach and the time she took to explain everything helped ease even a little of the pain means the world to us.

Thank you for trusting The Kindest Goodbye to be there for you during such a heartbreaking moment. We’re grateful we could help give your much-loved companion the peaceful and dignified farewell they deserved.

Sending you our warmest thoughts and heartfelt condolences. ❤️

Rated 5 out of 5 stars

Above and beyond

I cannot rate " The Kindest Goodbye " highly enough. From the first contact they have been absolutely brilliant. From the moment that Dr Pat (vet ) arrived she made everyone feel comfortable and at ease with what was happening. She bonded with our dog, who doesn't usually take to strangers. The whole process was done with so much love and compassion which helped us be at peace. Dr Pat went above and beyond in all areas , it felt like she was an old friend visiting. Thank you Dr Pat and thank you "The Kindest Goodbye " for helping our beautiful girl and for helping us.

August 14, 2026
Unprompted review
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Reply from The Kindest Goodbye- Home Euthanasia Service

Mitchell, thank you so much for taking the time to leave such a kind and generous review, it truly means everything to us.

We are so deeply sorry for the loss of your beautiful Tigz. It warms our hearts to hear that Dr Pat was able to put everyone at ease and even win over your pup, that really does say it all. Knowing that Tigz felt comfortable and loved throughout the whole process is everything we strive for.

We will absolutely make sure Dr Pat sees your words, we know they will mean so much to her.

Thank you for trusting us with Tigz’s farewell. 🤍

With love, The Kindest Goodbye Team

Rated 5 out of 5 stars

Best decision we made was to say…

Best decision we made was to say goodbye to our beloved beautiful boy at home and not a vet clinic.He was in one of his favourite spots and as heartbreaking as it was to say goodbye, he was calm and comfortable throughout the whole process. His younger fur brother was also able to be there with the rest of our family. Dr Bec was so great and compassionate to our situation. Rest in Peace my beautiful boy.

August 3, 2026
Unprompted review
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Reply from The Kindest Goodbye- Home Euthanasia Service

Margaret, thank you so much for taking the time to share this, it truly means so much to us and to the whole team.

We are so deeply sorry for the loss of your beautiful Archie. How wonderful that he was able to spend his final moments in one of his favourite spots, calm and comfortable, with his fur brother and everyone who loved him right by his side. That is exactly what we hope for every pet and every family.

We will make sure Dr Bec sees your kind words, we know they will mean a great deal to her.

Rest easy, Archie. 🤍

With love, The Kindest Goodbye Team

Rated 5 out of 5 stars

Nothing short of outstanding

Never having to face making this gut-wrenching decision before, I was completely lost and had no idea what to do or expect. From those who answer the phone and emails, through to the vet who attended our home, the Kindest Goodbye were nothing short of phenomenal.
At a time when your head a foggy mess and you can't think straight, the level of clear information on the website and ease of booking is outstanding. It's enough to understand the process and your options, without overwhelming you.
The pre-vet attendance questionnaire is a beautiful touch, allowing you to choose how you want the process to happen in your home. I have a second dog who doesn't do well with strangers, but it was important to me that she have some time and visibility of the process. Being able to articulate this request before the vet arrived was really comforting.
Loss is crushing, nothing and no one can change that. But having the ability to prepare for it with the outstanding care and support from the Kindest Goodbye makes a world of difference.
We are so very grateful, thankyou.

August 6, 2026
Unprompted review
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Reply from The Kindest Goodbye- Home Euthanasia Service

Alice, thank you so much for taking the time to write such a heartfelt and thoughtful review, it truly means everything to us.

We are so deeply sorry for the loss of your beloved Newman. Facing this kind of decision for the first time is overwhelming, and we are so glad that our team and our process could bring even a small sense of clarity and comfort during such a foggy and painful time.

It is so wonderful to hear that the pre-attendance questionnaire made a difference, it is something we put a lot of care into, and knowing it gave you the space to advocate for both beautiful Newman and your other beautiful dog means the world to us.

You are so right that loss is crushing, and we would never claim otherwise. But being trusted to walk alongside families in those moments is something our whole team holds with enormous care and gratitude.

Thank you for trusting us with Newman’s farewell. We hope you, your family and your beautiful pup are being gentle with yourselves.

With love, The Kindest Goodbye Team 🤍

Rated 5 out of 5 stars

Amazing service

Sadly we had to make the decision to say goodbye to one of our old rescue dogs. He was the loveliest old man who was loved by all our human and fur family. He hated travelling in the car and going to the vet so we decided that home was the best place for him. With the help of Dr Louise and the Kindest Goodbye, his passing was gentle and peaceful. We couldn’t have asked for more compassion or better service. We highly recommend the Kindest Goodbye.

July 31, 2026
Unprompted review
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Reply from The Kindest Goodbye- Home Euthanasia Service

Dear Wendy,

Thank you so much for taking the time to share your experience.

We are so sorry for the loss of your lovely old rescue boy. It's clear how deeply he was loved by both your human and furry family, and we're honoured that we could help him spend his final moments peacefully in the comfort of his own home.

We'll be sure to pass your kind words on to Dr Louise. She'll be touched to know that her compassion and care brought you comfort during such a difficult goodbye.

Thank you for placing your trust in us and for your recommendation. We are thinking of you and your family during this difficult time.

With warmest wishes,

The Kindest Goodbye Team

Rated 5 out of 5 stars

Would highly recommend The Kindest…

Would highly recommend The Kindest Goodbye, who euthanised my beautiful 15yo border collie at home with care, kindness and respect. It made the whole experience for our family personal and peaceful and our dog was not distressed in any way. The vet and the lady we dealt with were so very kind and caring, very grateful to them and for this service.

July 28, 2026
Unprompted review
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Reply from The Kindest Goodbye- Home Euthanasia Service

Hi Julia, thank you for allowing us to give dear Raffles the honourable farewell he deserved for being your family's constant loving companion over the years. I am sure that he felt safe & loved surrounded by all his people. I will pass on your kind words to Dr Monica. Take care, The TKG team

Rated 5 out of 5 stars

Saying goodbye to our beautiful family…

Saying goodbye to our beautiful family dog, Nova, was one of the hardest things we’ve ever had to do, but having Dr Rachael Booth come to our home made such a heartbreaking experience so much more peaceful.

Rachael was incredibly kind, compassionate, professional, and reassuring from the moment she arrived. She treated Nova with such dignity and respect, while also taking the time to support our family through every step of the process. She never rushed us, explained everything gently, and created a calm and comforting environment that allowed Nova to pass peacefully in the home she loved.

While no one ever wants to be in the position of saying goodbye to a beloved pet, I am so incredibly grateful that Rachael was the one who helped us through it. Her compassion and care made an unimaginably difficult day just that little bit easier.

I cannot recommend Dr Rachael Booth highly enough to anyone facing the heartbreaking decision to help their beloved family pet cross the Rainbow Bridge. Thank you, Rachael, for giving Nova such a beautiful, peaceful farewell. We will never forget your kindness.

July 25, 2026
Unprompted review
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Reply from The Kindest Goodbye- Home Euthanasia Service

Dear Renee,

Thank you so much for your beautiful and heartfelt review.

We are so sorry for the loss of your beloved Nova. It was a privilege to be trusted with such an important moment, and we're truly touched to hear that Nova was able to pass peacefully in the comfort of her own home, surrounded by the love of her family.

Your kind words about Dr Rachael Booth mean so much. We'll be sure to share your message with her—I'm certain it will mean the world to know that her compassion, patience, and gentle care helped bring you some comfort on such a difficult day.

Thank you again for placing your trust in us. We hope that, in time, the memories of the wonderful life you shared with Nova will bring you peace and comfort.

With warmest wishes,

The Kindest Goodbye Team ❤️

Rated 5 out of 5 stars

Absolutely amazing service from start…

Absolutely amazing service from start to finish and after support 😭 to have our 19 year old boy Razzel peacefully pass at his home in his daddy's arms while we talked to him and kissing him through his transition to his sister Dazzel who we lost at 16 years old. The Vet Dr Ryan Haste was so supportive so patient and so kind. We chose for our boys "shell" to be taken for cremation 😭 thank you

July 19, 2026
Unprompted review
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Reply from The Kindest Goodbye- Home Euthanasia Service

Thank you so much for your heartfelt words.

We are so sorry for the loss of your beloved Razzel. Nineteen years is a lifetime of love, and we're honoured that we could help him pass peacefully at home, surrounded by the people who loved him most. Reading that he was in his daddy's arms, with your love and comforting words throughout, is incredibly touching.

We'll be sure to pass your kind comments on to Dr Ryan Haste. He'll be so pleased to know that his patience, compassion, and support brought you comfort during such a difficult goodbye.

Thank you for trusting us to care for Razzel. We hope that, in time, the memories of both Razzel and Dazzel will bring you smiles alongside the tears.

With our warmest wishes,

The Kindest Goodbye Team

Rated 5 out of 5 stars

The best option for my cat

Tailored service, extremely kind and supportive vet, calm goodbye. Everything my 18 year old cat deserved. Well worth the money. Dr Kate Galloway was lovely.

July 21, 2026
Unprompted review
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Reply from The Kindest Goodbye- Home Euthanasia Service

Hi Claudia ❤️ Thank you so much for your kind words and for sharing them so soon after your dear Louie's passing. It means so much to hear that the care Dr Kate provided for Louie felt tailored to his needs and gave him the calm and gentle goodbye he so rightly deserved x

Rated 5 out of 5 stars

As easy as it could have been

They made an extremely sad and stressful situation as calm and easy as it could have been

June 30, 2026
Unprompted review
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Reply from The Kindest Goodbye- Home Euthanasia Service

Hi Bec ❤️ Thank you so much for your kind words. We're so grateful you chose us to support you. Knowing we were able to bring a sense of calm and make such a heartbreaking time a little easier means the world to all of us x

Rated 5 out of 5 stars

A beautiful send off

From the first phone contact to the lovely vet who attended the experience was a beautiful way to say goodbye to our beloved dog Mia who was 18. So happy she went off so peacefully in her own home being patted until her last breath.

June 26, 2026
Unprompted review
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Reply from The Kindest Goodbye- Home Euthanasia Service

Hi Karen ❤️ Thank you so much for your kind words. We're pleased Gemma and Dr Adele could support you and your dear Mia during such a tender time. Knowing Mia was able to pass peacefully at home, surrounded by the love and comfort of her family, means so much to us x

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