The Kindest Goodbye- Home Euthanasia Service Reviews 

30
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I had devastating news late on a Wednesday, l called the Kindest Goodbye that night and arranged a home euthanasia for the following day. Dr Chris was caring and compassionate, talked me through the... See more

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Rated 5 out of 5 stars

We didn’t know about this service before our vet recommended it. We are extremely grateful they did as we didn’t cause our beloved friend anymore undue stress. The vet attending was compassionate and... See more

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Rated 5 out of 5 stars

The Kindest Goodbye provided such a caring, compassionate and respectful service during an incredibly difficult time. From start to finish, they were so understanding and gentle, and made the whole pr... See more

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Rated 5 out of 5 stars

I made a decision and a phone call later was talking to a lovely lady who helped me navigate a plan to put our non social dog to sleep. The vet came out the next day and she was excellent- she knew an... See more

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Company details

  1. Veterinarian
  2. Emergency Veterinarian Service

Written by the company

The Kindest Goodbye provides compassionate in-home pet euthanasia and after-care services for beloved pets across Australia and the UK. Our team supports families with gentle, dignified care during one of life’s hardest moments, helping make a calm and peaceful goodbye at home.


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4.7

Excellent

TrustScore 4.5 out of 5

30 reviews

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4.7

All reviews

(30)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Home euthanasia for my dog

I wanted my dog to be euthanased in the comfort of our home - The Kindest Goodbye were caring and professional from the first contact. They arranged aftercare which included taking my pet to the crematorium for cremation. They also offer grief counselling. I was grateful I didn't have to do a thing and could concentrate on spending quality time with my dog until the vet turned up. Thank you so much - a very sad moment made bearable.

June 26, 2026
Unprompted review
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Reply from The Kindest Goodbye- Home Euthanasia Service

Hi Liliana, I have no doubt you are still keenly missing your gorgeous Paddy boy. I hope in time, the paw print sized hole in your heart will feel less empty & you can cherish the memories you have of him. All the best & thank you for taking the time to let us know your lovely feedback, it means a lot.

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Rachael was kind, understanding and professional.

June 26, 2026
Unprompted review
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Reply from The Kindest Goodbye- Home Euthanasia Service

Dear Sarah,

Thank you so much for your lovely review. We're so pleased to hear that you had a positive experience with our service during such a difficult time.

Your kind words about Rachael mean a great deal, and we'll be sure to pass them on. Providing compassionate, understanding, and professional support is at the heart of what we do, and we're glad Rachael was able to be there for you when you needed it most.

Thank you again for your trust in us, and please accept our heartfelt condolences.

Warm regards,
The Kindest Goodbye Team

Rated 5 out of 5 stars

Peaceful and empathetic

We made the most difficult decision to let our beautiful girl Mishka go recently. Jenny from The Kindest Goodbye was calm and informed us of every step of the process and what to expect as we said our goodbyes. Jenny let us take our time, we weren’t rushed, our other dog was able to be there to see the process and it was the most peaceful experience. We felt heard, with empathy and would absolutely use this service again for our pets further down the track. I am so glad we made this decision to use The Kindest Goodbye, albeit one of the hardest to make in any situation, but feel it was the perfect choice. Thank you so much.

June 20, 2026
Unprompted review
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Reply from The Kindest Goodbye- Home Euthanasia Service

Hi Abby, thank you so much for your kind and thoughtful words ❤️ We're so sorry for the loss of your beautiful Mishka. It means a great deal to know that our lovely Dr Jenny was able to provide the calm, compassionate support you needed during such a tender time, and that you felt able to say goodbye in the comfort of home, with your other dog by Mishka's side x

Rated 5 out of 5 stars

Very compassionate

Easy to organise and extremely caring and compassionate. Delighted with the service provided at a very difficult time

May 25, 2026
Unprompted review
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Reply from The Kindest Goodbye- Home Euthanasia Service

Hello Peter thankyou so much for leaving a review. I am so sorry for your loss of dear Molly. I will be sure to pass theis review onto Linda and the team.

Rated 5 out of 5 stars

Saying goodbye is never easy but they make it easier.

From the first phone call I could tell that I'd chosen the right people to help me say goodbye to my beautiful cat, everyone was very kind, very empathetic and very understanding. The Vet that visited our home (Linda) never rushed us, told us everything she was doing before she did it, she made an unbearable situation bearable.
If you have to say goodbye to a loved pet The Kindest Goodbye will see you right.

June 10, 2026
Unprompted review
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Reply from The Kindest Goodbye- Home Euthanasia Service

Hello Ishka,

Thankyou so much for taking the time to leave such a lovely review. I am so glad the vet was able to help you through such a difficult time. I am so sorry for your loss. I will be sure to pass this on to Linda and the team.

Rated 5 out of 5 stars

Eternally grateful

The Kindest Goodbye made a very sad day a little easier to bear.
Gemma was very kind and helpful when I needed to bring our date forward.
Dr Jina was wonderful, very soft spoken and gentle. My very anxious and people shy elderly cat remained calm and slipped away peacefully.
I will be eternally grateful.

May 27, 2026
Unprompted review
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Reply from The Kindest Goodbye- Home Euthanasia Service

Dear Michelle,

Thank you so much for taking the time to share your experience with us.

We're so sorry for the loss of your beloved cat, but we're grateful we could support you during such a difficult goodbye. It means a great deal to hear that Gemma was able to help when your plans changed, and that Dr. Jina's calm, gentle approach allowed your anxious girl to remain relaxed and peaceful in her final moments.

Knowing that we were able to make such a heartbreaking day a little easier is exactly why we do what we do. Your words truly mean so much to us, and we'll be sure to share them with both Gemma and Dr. Jina.

Thank you again for placing your trust in us. We're thinking of you and sending you our heartfelt condolences.

Warmest wishes,
The Kindest Goodbye Team

Rated 5 out of 5 stars

We used Dr Claire Mann for our girl…

We used Dr Claire Mann for our girl last year, she was so amazing that I said I would see her again. When the time came for our 14 year old dog she was my first thought. Thank you to Claire and the entire team for making the entire process so easy, supportive and as positive as an experience it can be. There’s no rush, everything’s on your terms and being able to talk about your pet with people who cares is so comforting. Thank you from the bottoms of our hearts.

June 3, 2026
Unprompted review
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Reply from The Kindest Goodbye- Home Euthanasia Service

There is something so reassuring about having a trusted, familiar person come to help support you through such a difficult time, knowing that you are in the best hands & most importantly, that your beloved Todd was also well held in his moment of need. The powerful bond you have with your fur baby & being able to say goodbye knowing it is the right thing but also the hardest thing, while having the right person there, is immeasurable. I am grateful that we could make this happen for you & hope that you can take comfort in all your special memories of such a special boy.

Rated 5 out of 5 stars

The Kindest Goodbye was so helpful and…

The Kindest Goodbye was so helpful and was caring through every step. Bec was so lovely and as we have dealt with at the clinic.

May 30, 2026
Unprompted review
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Reply from The Kindest Goodbye- Home Euthanasia Service

Thank you so much for your lovely review, Kathy.

We're grateful that we could support you during such a difficult time and that you felt cared for throughout the process. We'll be sure to pass your kind words on to Bec – she genuinely cares about the families she helps, and she'll be touched to know she made a difference.

Thank you for trusting us with your pet's farewell and for taking the time to share your experience. It means a great deal to our team.

Warm regards,

The Kindest Goodbye Team

Rated 5 out of 5 stars

We cannot thank our vet enough she was…

We cannot thank our vet enough she was so kind and caring towards our boy which made it easier on us, each step was explained, until we met on Rainbow Bridge you are always in our hearts ♥️

June 3, 2026
Unprompted review
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Reply from The Kindest Goodbye- Home Euthanasia Service

Dear Alison,

Thank you so much for your kind and heartfelt words. We are deeply sorry for the loss of your beloved boy.

It means so much to hear that your vet's kindness, compassion, and gentle guidance helped bring some comfort during such a difficult time. We know how heartbreaking it is to say goodbye to a cherished companion, and we're grateful that every step of the process was handled with the care and dignity he deserved.

Your beautiful tribute, "Until we meet on Rainbow Bridge," is a testament to the love you shared, and that love will always remain in your heart.

Thank you for trusting us to be part of his final journey.

With warmest wishes and sympathy,

The Kindest Goodbye Team ❤️

Rated 5 out of 5 stars

Kind and efficient service

I engaged the kindest goodbye when my beautiful almost 16 year old golden retriever needed to cross the rainbow bridge.

Their website was easy to use and the service was great. I had to bring my appointment earlier as my girl declined quickly, and they were flexible and caring.

The vet who came to my house was lovely and made a terrible situation a little easier.

I highly recommend.

May 25, 2026
Unprompted review
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Reply from The Kindest Goodbye- Home Euthanasia Service

Dear Tan,

Thank you so much for taking the time to share your experience and for your kind recommendation.

We are truly sorry for the loss of your beautiful Golden Retriever. Sixteen years is a wonderful lifetime of love, loyalty, and treasured memories, and we know how difficult it is to say goodbye to such a special companion.

We're pleased to hear that our team could provide support during this challenging time, particularly when your girl's condition changed and her appointment needed to be brought forward. We understand how important flexibility and compassion are in those moments, and we're glad we could help ease some of the stress for you.

Thank you also for your lovely words about the vet who visited your home. We will be sure to pass on your feedback, as it means a great deal to our team to know they helped make such a heartbreaking situation a little easier.

Thank you for trusting The Kindest Goodbye with your girl's final journey. Our thoughts are with you and your family.

With warmest wishes,

The Kindest Goodbye Team ❤️🐾

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