The Knights Vault Reviews 580

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the swords, noting their authenticity and craftsmanship. Many people also highlight the excellent delivery service, mentioning quick shipping, secure packaging, and timely arrivals, even for international orders. The ordering process is frequently described as easy and straightforward, and the staff are commended for their helpfulness, friendliness, and clear communication, keeping customers informed throughout. However, some customers experienced delays with back-ordered items, and a few noted that their orders arrived broken. While these instances caused initial dissatisfaction, the company often provided good communication and, in some cases, included a complimentary gift to compensate for the inconvenience.

What people talk about most

Product

Customers consistently note positive experiences with product quality and appearance. Many reviewers praise... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the fantastic and amazing quality of... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency. Many... See more

Order

People report positive experiences with the ordering process. Customers found the website easy to use, with... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers describe the staff as incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought Anduril for my brother's wedding while on backorder. However due to law changes in the UK it took around five months for the new stock to arrive. Throughout, I was kept up to date on what w... See more

Company replied

Rated 5 out of 5 stars

This is the second Sword I have bought from the Knight's Vault. I would highly recommend them. Excellent quality sword and came really well packaged and came really quickly once dispatched. I ordered... See more

Company replied

Rated 5 out of 5 stars

I’ve bought from The Knights Vault twice now and both times received amazing swords. If something is on backorder you might need to wait a bit, but it’s absolutely worth it. Their customer support is... See more

Company replied


Company details

  1. Souvenir Store
  2. Collectibles Store

Written by the company

At The Knights Vault you will find one of the biggest sword collections available anywhere including many unique weapons. From sword replicas inspired by Lord of the Rings or Game of Thrones to Viking and Roman swords and hand made Scottish weaponry. As well as weaponry, we stock a broad range of beautiful handmade Scottish gifts, Lord of the Rings and Game of Thrones memorabilia, and heraldic themed gifts. There is something for everyone backed up with world class service and worldwide shipping.


Contact info

4.8

Excellent

TrustScore 5 out of 5

580 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

came in less than a week and very close…

came in less than a week and very close to Christmas. The blade itself is amazing.
Would 100% recommend.

December 17, 2025
The Knights Vault logo

Reply from The Knights Vault

Thanks so much for your review, Abigail! Really glad your sword arrived quickly, especially so close to Christmas! And that you love the blade! Appreciate the recommendation ⚔️

Rated 5 out of 5 stars

As always great product and service

As always great product and service, this one was really fast.
Have not open box yet but I'm sure is good.

Thank you again. can wait to go visit you soon.

December 9, 2025
The Knights Vault logo

Reply from The Knights Vault

Thank you for your review, Marcos! We appreciate your support and look forward to welcoming you back soon ⚔️

Rated 5 out of 5 stars

Good comms

Good comms, quick delivery

December 1, 2025
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Reply from The Knights Vault

Thank you so much for the 5 stars, Robert! Glad delivery was quick ⚔️

Rated 5 out of 5 stars

Seamless order great experience

This was an internet order. It went great. Sword was shipped right away and here in the US in a few days. In August, we visited the store in person in Edinburgh. Staff was incredibly friendly and helpful. Maybe next time, I'll order a full suit of medieval armour.

December 1, 2025
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Reply from The Knights Vault

Thank you for the 5 stars! So pleased to hear your sword arrived quickly and that you had a good experience at our shop during your time in Edinburgh, appreciate your support ⚔️

Rated 5 out of 5 stars

Amazing product!

Arrived so quickly and well protected in the packaging. I had ordered a similar product from another site but this one is much better quality - the difference is very noticeable! I’m very pleased!

November 13, 2025
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Reply from The Knights Vault

Thank you for the 5 stars, Sarah! Really glad your order arrived safely and that you’re happy with the quality, it means a lot to hear the difference is noticeable! ⚔️

Rated 1 out of 5 stars

Still have not received my item

Still have not received my item. Its been over a week now.

November 7, 2025
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Reply from The Knights Vault

Apologies for the delay with your order and thank you so much for your patience, Michaelina! We’re glad your order has now arrived and hope you’re happy with it ⚔️

Rated 5 out of 5 stars

Easy to use website

Easy to use website and was able to find what I wanted. Delivery charges were easy to understand and I didn't have to wait long for the order to arrive. Item just as expected.

November 7, 2025
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Reply from The Knights Vault

Thanks so much, Sarah! Glad the website was easy to use and that your order arrived quickly, appreciate your support ⚔️

Rated 5 out of 5 stars

Second time buying from here

Second time buying from here, an amazing experience each time and high quality products

October 24, 2025
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Reply from The Knights Vault

Thanks so much for coming back and for leaving us a review! Really glad you’ve had another great experience and are happy with your purchase ⚔️

Rated 5 out of 5 stars

I made my purchase

I made my purchase, all very straight forward. The itam bought came on time and communication was very good.

October 24, 2025
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Reply from The Knights Vault

Thank you for the 5 stars, Janet! Glad the purchase was smooth and that everything arrived on time! ⚔️

Rated 5 out of 5 stars

A hidden gem in the heart of Edinburgh

The Knights Vault in Edinburgh is an absolute treasure trove for anyone who loves history, fantasy, or craftsmanship. Their collection of blades, armour, and unique treasures is both stunning and authentic. The staff are passionate and welcoming, turning a simple shopping trip into an unforgettable experience! A big thank you to the staff at The Knights Vault who made us feel like welcomed guests in their beautiful city.

July 29, 2025
Unprompted review
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Reply from The Knights Vault

Thank you for your kind words, George! We’re so glad you enjoyed your visit and felt welcome. It means a lot to hear that our collection and staff made your experience special! Come back and see us anytime! ⚔️

Rated 5 out of 5 stars

Delivery was really quick and oh my…

Delivery was really quick and oh my gosh the sword is amazing. My partner love it. Definitely recommend!

October 13, 2025
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Reply from The Knights Vault

Thank you for the 5 stars, Lydia! We are so happy to hear your partner loves the sword and glad it got to you quickly. Appreciate the recommendation! ⚔️

Rated 5 out of 5 stars

Great Swords

The sword came so quickly, was expertly packaged and labelled. The sword itself is stunning and such good quality. We will definitely be ordering again in the future

October 3, 2025
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Reply from The Knights Vault

Thank you for your 5 star review, Emily! Really glad you’re happy with the sword and the packaging. Can’t wait to help you again in the future! ⚔️

Rated 5 out of 5 stars

Delivery was quick

Delivery was quick, material amazing, brilliant size, scabbard and the nights watch plaque make it even better. Couldn’t have asked for a better product.

September 25, 2025
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Reply from The Knights Vault

Thanks so much, Harry! Really glad you’re happy with the sword, scabbard and mount! ⚔️

Rated 5 out of 5 stars

International delivery was great

International delivery was great. Faster than expected. The packaging was very well done and kept the sword safe. The sword looks amazing! Hopefully my husband loves it for his birthday thank you again!

September 15, 2025
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Reply from The Knights Vault

Thanks so much, Katie! Glad to hear the sword arrived safely and faster than expected. Hope your husband loves the sword and that he has a great birthday! ⚔️

Rated 5 out of 5 stars

Great product

Great product, delivered within 3 working days of purchase, product is perfect

September 23, 2025
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Reply from The Knights Vault

Thanks so much, Aidan! Glad it arrived quickly and that you’re happy! ⚔️

Rated 5 out of 5 stars

Quick delivery

Easy website, quick delivery

September 15, 2025
The Knights Vault logo

Reply from The Knights Vault

Thank you for the 5 stars, Debbie! Glad our website was easy to navigate and delivery was quick ⚔️

Rated 5 out of 5 stars

Fast work.

Efficient!

September 18, 2025
The Knights Vault logo

Reply from The Knights Vault

Thanks for the review, Pat! ⚔️

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