I did not receive the cosrx freebie that was included with my order. Worst experience with this app. I have placed orders before but there was no issue with the previous orders. But my last order has... See more
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The website is user-friendly. I easily found what I've been looking for as they have categorized their items depending on your needs. Plus, I got the item on sale! Payment is also convenient as I had... See more
Company replied
Okei naman yung product,however mali yung payment dun sa courier hindi updated I reported it pero wala response..sana maaddress.Please check your email thanks
I trust the website but I'm just curious because my perfumes are not sealed individually, so I assume it's not brand new or it's not full when you pack it? Do you have to open the perfumes before plac... See more
Company details
Information provided by various external sources
THEKULT.COM is the only online beauty platform, that offers 100% authentic products from well-known local and international brands, with the most affordable prices in the Philippines!
Contact info
9110 La Campana St., 1207, Makati, Philippines
- +63 9176506010
- cx@thekult.com
- thekult.com
my order did not arrive
March 13, 2020
Unprompted review
Reply from THEKULT.COM
Dear Meg,
Thank you for sharing your feedback with us. We’re sorry to hear you had a frustrating experience, and we really appreciate you bringing this issue to our attention. We have already forwarded your concerns to our Operations department and we are further investigating the root cause. Kindly note that your feedback is being considered thoroughly to ensure that this doesn’t happen to any other customers in the future. Thank you for making it possible for us to improve on our probable weaknesses.
Please feel free to reach out to cx@thekult.com or contact us via +63 917 650 6010 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
-THEKULT.COM Team
Nice packaging..and good service.
March 13, 2020
Unprompted review
Got it in less than 2 weeks and I love…
Got it in less than 2 weeks and I love it. Cheers!
March 13, 2020
Unprompted review
I did not receive my order
March 13, 2020
Unprompted review
Reply from THEKULT.COM
Dear K.L,
Thank you for providing us with your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We have already forwarded your concerns to our Operations department and we are further investigating the root cause. Kindly note that we are looking into this issue and hope to resolve it promptly and accurately.
Please don’t hesitate to reach out to cx@thekult.com or contact us via +63 917 650 6010 to provide us with details regarding your concern, so that we can help you out specifically. We’re hoping to solve this issue immediately, with your help.
-THEKULT.COM Team
The products are legit!!
The products are legit!!! the packaging is cute and same day delivery is the best feeling 💖
March 12, 2020
Unprompted review
It is okay.
It is okay.. the smell easily fades unlike my other victoria secret perfumes because I have a lot.
March 12, 2020
Unprompted review
You delivered different items..im…
You delivered different items..im disappointed😞
March 12, 2020
Unprompted review
you stated on your website that you…
you stated on your website that you sell authentic products. You sold me fake elizabeth arden green tea body spray! The scent won’t even last for 30 mins.
March 12, 2020
Unprompted review
Reply from THEKULT.COM
Dear Shey,
Please allow us to let you know that we only sell 100% authentic products, that are sourced either directly from the brands or from their authorized distributors in the Philippines. Kindly check the following article on our website, to get a precise understanding of the distinction between varieties of scents: https://www.thekult.com/pages/how-to-preserve-the-scent-of-your-perfume
Please don’t hesitate to reach out to cx@thekult.com or contact us via +63 917 650 6010 to provide us with details regarding your concern, so that we can help you out specifically. We would also appreciate it if you could send us photos of the item(s) you purchased for our information.
-The Kult Team
You are selling FAKE perfumes
You are selling fake perfumes, NOT 100% AUTHENTIC as you claimed. You’re a SCAMMMMM!
March 12, 2020
Unprompted review
Reply from THEKULT.COM
Our Valued Customer,
Please allow us to let you know that we only sell 100% authentic products, that are sourced either directly from the brands or from their authorized distributors in the Philippines. Kindly check the following article on our website, to get a precise understanding of the distinction between varieties of scents: https://www.thekult.com/pages/how-to-preserve-the-scent-of-your-perfume
Please don’t hesitate to reach out to cx@thekult.com or contact us via +63 917 650 6010 to provide us with details regarding your concern, so that we can help you out specifically. We would also appreciate it if you could send us photos of the item(s) you purchased for our information.
-The Kult Team
Reply from THEKULT.COM
Dear Peachy,
Please allow us to let you know that we only sell 100% authentic products, that are sourced either directly from the brands or from their authorized distributors in the Philippines. Kindly check the following article on our website, to get a precise understanding of the distinction between varieties of scents: https://www.thekult.com/pages/how-to-preserve-the-scent-of-your-perfume
Please don’t hesitate to reach out to cx@thekult.com or contact us via +63 917 650 6010 to provide us with details regarding your concern, so that we can help you out specifically. We would also appreciate it if you could send us photos of the item(s) you purchased for our information.
-The Kult Team
Reply from THEKULT.COM
Our Valued Customer,
Please allow us to let you know that we only sell 100% authentic products, that are sourced either directly from the brands or from their authorized distributors in the Philippines. Kindly check the following article on our website, to get a precise understanding of the distinction between varieties of scents: https://www.thekult.com/pages/how-to-preserve-the-scent-of-your-perfume
Please don’t hesitate to reach out to cx@thekult.com or contact us via +63 917 650 6010 to provide us with details regarding your concern, so that we can help you out specifically. We would also appreciate it if you could send us photos of the item(s) you purchased for our information.
-The Kult Team
very bad no scent at all...maybe fake…
very bad no scent at all...maybe fake or expired.
March 12, 2020
Unprompted review
Reply from THEKULT.COM
Our Valued Customer,
Please allow us to let you know that we only sell 100% authentic products, that are sourced either directly from the brands or from their authorized distributors in the Philippines. Kindly check the following article on our website, to get a precise understanding of the distinction between varieties of scents: https://www.thekult.com/pages/how-to-preserve-the-scent-of-your-perfume
Please don’t hesitate to reach out to cx@thekult.com or contact us via +63 917 650 6010 to provide us with details regarding your concern, so that we can help you out specifically. We would also appreciate it if you could send us photos of the item(s) you purchased for our information.
-The Kult Team
Fast delivery and communicated with me…
Fast delivery and communicated with me if item is on the way. Thank you! 😊
March 12, 2020
Unprompted review
Reply from THEKULT.COM
Dear Erica,
Thank you for leaving such a wonderful review. We are thrilled that you enjoyed your experience with us, and our team is extremely happy to read your feedback. We, as the people who’re working hard every day to make beauty accessible to everyone in the Philippines, place customer experience and satisfaction in the heart of our efforts, and your review reaffirms that we are on the right path. Thank you again for your kind words and we look forward to serve you for your next purchase!
-THEKULT.COM Team
Wrong item delivered
March 12, 2020
Unprompted review
Reply from THEKULT.COM
Dear Rheishier,
Thank you for providing us with your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We have already forwarded your concerns to our logistics partner and we are further investigating the root cause. Kindly note that we are looking into this issue and hope to resolve it promptly and accurately.
We would appreciate it if you can send us a photo of the item(s) you’ve received at cx@thekult.com to ease the investigation process. We’re hoping to solve this issue immediately, with your help.
-THEKULT.COM Team
Compared to other online shops THE KULT…
Compared to other online shops THE KULT has the lowest price and the package was handled carefully. Love the perfumes. Thanks
March 12, 2020
Unprompted review
Reply from THEKULT.COM
Dear Catherine,
Thank you for leaving such a wonderful review. We are thrilled that you enjoyed your experience with us, and our team is extremely happy to read your feedback. We, as the people who’re working hard every day to make beauty accessible to everyone in the Philippines, place customer experience and satisfaction in the heart of our efforts, and your review reaffirms that we are on the right path. Thank you again for your kind words and we look forward to serve you for your next purchase!
-THEKULT.COM Team
One time i received an incorrect item…
One time i received an incorrect item and needed to wait for the replacement.
March 12, 2020
Unprompted review
Reply from THEKULT.COM
Dear Rhon,
Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to cx@thekult.com or contact us via +63 917 650 6010 with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!
-THEKULT.COM Team
Affordable products
March 12, 2020
Unprompted review
⭐️⭐️⭐️⭐️⭐️
I liked that they have sale everyday and they can deliver within the day 😊
March 12, 2020
Unprompted review
Reply from THEKULT.COM
Dear Jr,
Thank you for leaving such a wonderful review. We are thrilled that you enjoyed your experience with us, and our team is extremely happy to read your feedback. We, as the people who’re working hard every day to make beauty accessible to everyone in the Philippines, place customer experience and satisfaction in the heart of our efforts, and your review reaffirms that we are on the right path. Thank you again for your kind words and we look forward to serve you for your next purchase!
-THEKULT.COM Team
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