Thelastcable Reviews 

322
•
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

As others here have said, this company appears to have gone tits up, but still took my money last April for a pair of cables that never arrived. Email sent in May not responded to. Fortunately I pa... See more

Rated 1 out of 5 stars

Ordered 26/3/2024 as yet nothing only automated response to 3 emails ,We have received your email ect which appear to have been sent 1 hour before I sent mine they are 1hour behind BST Order number 70... See more

Rated 5 out of 5 stars

RESILIENT! So much more comfortable than standard cables in every situation. The magnetic + rotating top allows for an easy plug/unplug whatever your doing: walking, driving, whatever! In y... See more

Rated 3 out of 5 stars

I have several of the Last Cable magnetic charging leads and have used them in several devices across Apple, Android, headphones, keyboards etc. I have used them over several months. I have swapped... See more

Company replied

2.8

Average

TrustScore 3 out of 5

322 reviews

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2.8

All reviews

(322)

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Rated 4 out of 5 stars

Product quality still improving, support can be slow

Wrote a review about the bad quality and the poor service. After that The Last Cable got in touch and promised to send me replacement parts for the items that didn't work (iPad magnets). The replacement magnets seem to be newer (production wise) and until now they work. So my first experience wasn't too good, and their support desk can take a while to reply. But after receiving my replacement parts all seems good.

September 12, 2021
Unprompted review
Thelastcable logo

Reply from Thelastcable

Hi Floris,

Our support team has already processed your free replacements for the faulty magnets, they have been shipped out to you and will be arriving shortly.

Please see the attached screenshot for proof - https://i.imgur.com/5rtvdEK.png

We appreciate your patience in the resolution, we have been experiencing an extremely high demand in support tickets recently which caused a slight delay in response time.

Have a wonderful day!
- The Last Cable

Rated 3 out of 5 stars

Cables work good but customer service only works with g mail

Cables work good but customer service stinks, and before you guys write your standard reply of We Have Been Trying To email you but your e mail is faulty, bull. There is a whole bunch of people saying the same thing and no way they all have a bad e mail.
I ordered ends for my pixel 4a and the ones they sent are wrong. Been trying to contact them to no avail.
I have received your e mail and sent the picture. You should let people know to only use g mail accounts because using other ones we never get your response in any folder including spam.

September 9, 2021
Unprompted review
Thelastcable logo

Reply from Thelastcable

Hi David,

It appears the email address you originally emailed us from was not receiving our responses. We recommend you also check the spam folder incase your mailbox put our responses inside of there.

I see now that you have emailed us using a different email address, you have been able to see our email responses and we are able to help you with your free replacement magnets.

Here is a screenshot for proof - https://i.imgur.com/faXajB9.png

Thank you for your order and have a wonderful day!
- The Last Cable

Rated 5 out of 5 stars

The cable is amazing

The cable is amazing! Really great being able to charge all my different devices with just the one cable. My only regret is not getting a longer cable but hey better late than never :)

September 7, 2021
Unprompted review
Rated 5 out of 5 stars

The last cable V3 is really great

The cable V3 is really great, I have an old Oneplus Beacon with a micro usb plug really old which makes micro usb cable usage difficult, lot of cable does not work anymore and plugging and deplugging worsens it so this cable is really great for me. Costumer service is very nice.

September 6, 2021
Unprompted review
Rated 5 out of 5 stars

5 stars... what else ?

Great product, delivered on all promises, works like a charm for all my devices and finally solved an issue no other cables could over the last 6 months: stabilizing Android auto connection on bumpy roads :-)

September 1, 2021
Unprompted review
Rated 5 out of 5 stars

Functional and amazing

We've got devices across Apple, USB C, and micro. This was a life saver for charging. When I had a minor issue with one device not charging the team were amazing with a comprehensive troubleshooting guide, and the device is charging perfectly now. Cannot recommend more.

August 27, 2021
Unprompted review
Rated 5 out of 5 stars

Easy 5 star recommendation

I often get the best idea of how good a company is when something goes wrong.

When it did it was my mistake not theirs but while we sorted the details out they were very helpful in getting to what happened and were very determined to find the issue.
We had some polite and helpful conversations and in the end as I say it was my mistake. But their willingness to make sure all was well left a really good impression.

As for the cables themselves they are really good value the little plug bit that goes in your phone doesn't last massively long with me but I am in and out of trucks. Cables never last long either and those little plugs are a heck of a lot cheaper than replacing whole cables. They last just fine for my wife.

August 27, 2021
Unprompted review
Rated 5 out of 5 stars

BEST CAES EVER

I ordered 2 cables from the Last Cable company. I have to say they are the best ever. Unfortunately in a move I lost my connecter heads. Contacted Last Cable and thankfully a lovely said thay do sell spares.
Now about to order them. Great people to deal with. Good custermer service.

August 27, 2021
Unprompted review
Rated 5 out of 5 stars

Sceptical, but pleasantly surprised.

I was really sceptical about the 'last cable's product. I am really glad that curiosity got the better of me. It really works. Fast, convenient. Bought a set for my daughter and she loves it too.

August 21, 2021
Unprompted review
Rated 5 out of 5 stars

Delivers on promises.

Product arrived in NZ about a week after ordering and is awesome. I had a couple of devices with different connections, but not any more. So convenient! My son has swiped a cable and heads for his devices, so I'm just about to order more as I need these cables in my cars.

Thanks Last Cable Co.

August 18, 2021
Unprompted review
Rated 5 out of 5 stars

WOW!

WOW!! What a fantastic product. So much easier to use for charging all your tech. No more fiddling trying to put in connectors. Quality of products is excellent. Cable being fabric prevents the annoying splitting/breaking of the standard plastic ones. The flexible joint on the cable is a brilliant idea. Have bought these for family including my elderly Mum who was struggling to get charger cable into her phone. Not any more.
Customer service is also excellent. Fantastic company, deserves to be supported.

August 12, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing product - the best!

I don't know how many cables I've bought in the past, but I wish I had found The Last Cable a lot sooner. Sturdy and robust, very good magnets, and unlike many other cables, it worked perfectly for data as well as charging. Having multiple devices with different sockets, this cable made life heaps easier. One cable does it all.

August 12, 2021
Unprompted review
Rated 5 out of 5 stars

Awesome product from an awesome…

Awesome product from an awesome company! Had some issues with my shipment, and they immediately replied and corrected the issue! Couldn’t be happier with the cables and customer service

August 12, 2021
Unprompted review
Rated 5 out of 5 stars

Score one for the good guys!

I'm a new customer of The Last Cable but I am going to be a repeat one. I placed my first order with them and was kept informed as to the shipping date and the date it was to be delivered and they were spot on. That's the kind of service I like. The products are on par with the service, they work exactly as advertised and you don't have phones and tablets shooting of tables when you trip over the cable as I inevitably do. Score one for the good guys and buy these cables!

August 11, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Hi, I love this cable and the design behind it. Unfortunately after 5/6 weeks the magnetic end of the cable separated from the black surround and was unable to put it back in. I have contacted the company and am waiting for a reply. I will post a second review when or if the company contacts me.
Update: the company has now contacted me and new cable has arrived. Excellent customer service

August 11, 2021
Unprompted review
Thelastcable logo

Reply from Thelastcable

Hi John,

Thank you for letting us know,

We have a free six month warranty with every order, our support team will be happy to provide you with a free replacement under our warranty.

All you have to do is send photo evidence to support@thelastcable.co of the fault and we'll send you out a replacement cable free of charge!

We appreciate you supporting our small family business, have a great day.
- The Last Cable

Rated 5 out of 5 stars

Happy customer

I love the design of the cable/plug, the fact that I can easily attach to any device. My kids love them also, super easy for them to use. Unlike other reviews, I had absolutely no problems with a response from support, very quick, friendly and attentive. I had a faulty cable and within two days (over the weekend), I was given a tracking number for my replacement under warranty. Happy customer, thanks again

August 8, 2021
Unprompted review
Rated 5 out of 5 stars

Had a dodgy pin

Had a dodgy pin. This company were so great to deal with. After making sure I understood all the things that could go wrong they were quick to replace it. Can’t recommend them highly enough

August 7, 2021
Unprompted review
Rated 5 out of 5 stars

Plug in charger ports finally fixed.

I have had both iPhone and iPad that have failed because of the charging port became damaged from taking plug in and out. Just worn out. This and the replacement of damaged cords at the plug were unnecessary. This cures all of those problems and is a great product. The staff are great to work with when I had questions. I highly recommend this as a final replacement chord.

August 6, 2021
Unprompted review

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