I thought the initial building process was easy but felt like all the add ons were more push selling and way too much. It would have felt better if it gave one list of optional add ons that I could se... See more
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Review summary
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This review is about the ordering process. It was not a difficult process, but it did try to sell me several additional items. This was not a huge problem, but it did require awareness of whether or n... See more
Company replied
I love the book. Based on what I had seen on Instagram, I expected a hardcover because I like it more and for me it’s easier to use. The book shows some slight waviness when I got it, likely due to... See more
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Too many offers in the beginning. Just want to try the book first. Almost turned away because it took too long to get to personal details
Company replied
Company details
About The Lasting Change
Written by the company
Transform your life with the first personalized self-growth book built by behavior change experts.
⭐️⭐️⭐️⭐️⭐️ "A transformative experience! This book felt like a trusted friend guiding me through my challenges."
⭐️⭐️⭐️⭐️⭐️ "A game changer! I've seen noticeable improvements in my confidence and overall well-being."
⭐️⭐️⭐️⭐️⭐️ "Truly unique and effective. The personalized touch made all the difference"
Contact info
San Diego, United States
- hello@thelastingchange.com
- thelastingchange.com
3.6
Average
764 reviews
Asks customers to review
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Reply from The Lasting Change
Dear Tara,
We are thrilled to hear you found the process easy, quick, and fun! We are constantly working on improvements to ensure you continue to have a great experience. If you ever need assistance, please email help@thelastingchange.com with your account email and order number.
Sincerely,
Lasting Change Team
SCAM! Misleading checkout, blame-shifting and appalling customer service!
I intended to purchase a book only for £62.99. After clicking pay, I was taken to another page suggesting a “lifelong subscription” priced at £74.69. The way this was presented made it appear as though this amount was simply the difference between prices — not an additional £74.69 charge.
There was no clear price breakdown, no comparison to other options, and no proper confirmation screen showing what I was agreeing to or the total amount being charged. I only realised what had happened after receiving two separate receipt emails.
I immediately contacted customer service, but instead of acknowledging how misleading the checkout process was, I was told that their system “does not allow subscriptions or orders to be created unintentionally or without user action”. This response does not only blame the customer, but also completely avoids accountability.
It ignores the misleading design, the one-click purchase with no confirmation, and the lack of transparent pricing. Rather than trying to fix the problem or even engage respectfully, customer service was dismissive, rude, and entirely unhelpful throughout the email exchange.
Hiding behind Terms and Conditions that were not clearly available at the point of purchase only makes this worse.
Between the deceptive checkout flow and the aggressive, blame-shifting customer service, this experience genuinely feels like a scam. I would strongly caution others before purchasing from this company.
January 4, 2026
Unprompted review
Reply from The Lasting Change
Dear Marjorie Franco,
We apologize that the lifelong subscription offer was unclear and for the frustration with our support team. We are actively working on checkout improvements. Please email help@thelastingchange.com with your account email and order number so we can assist you further.
Sincerely,
Lasting Change Team
Suggest to advise of add ons before…
Suggest to advise of add ons before deducting for the book so you are aware of the grand total.
January 7, 2026
Reply from The Lasting Change
Dear Sandy Lodder,
We appreciate your feedback regarding the visibility of add-ons and the final total. We are actively working on improvements to the checkout flow to ensure transparency. Please email help@thelastingchange.com with your account email and order number so we can assist you further.
Sincerely,
Lasting Change Team
Buyer beware!!!!!
Not very good at all. I purchased a physical book and an e-book. They added a subscription on without my knowledge and proceeded to continue to taking money out of my PayPal. When I notified them of this subscription I had which I knew nothing about, they refused to refund me, knowing I never used it.
January 6, 2026
Unprompted review
Reply from The Lasting Change
Dear Clara,
We hear your frustration regarding the subscription added without your knowledge. We are actively working on improvements to our checkout transparency. Please email help@thelastingchange.com with your account email and order number so we can assist you directly.
Sincerely,
Lasting Change Team
Reply from The Lasting Change
Dear Danielle,
We are glad to hear the process was simple! We look forward to you receiving the book and hearing your thoughts. We are constantly working to improve our delivery times. Please email help@thelastingchange.com with your account email and order number if you need a status update.
Sincerely,
Lasting Change Team
Reply from The Lasting Change
Dear The Beautiful Dida,
We are thrilled to hear that you are very excited! We are actively working on improvements to ensure a great experience. Please feel free to email help@thelastingchange.com with your account email and order number if you ever need assistance.
Sincerely,
Lasting Change Team
Ease of ordering and you allowed me to…
Ease of ordering and you allowed me to say no easily
January 5, 2026
Reply from The Lasting Change
Dear Mary,
It is great to hear you enjoyed the ease of ordering and felt comfortable declining options. We are actively working on improvements to keep the Lasting Change experience smooth. If you need anything, please email help@thelastingchange.com with your account email and order number.
Sincerely,
Lasting Change Team
Good but too many add ons
January 5, 2026
Reply from The Lasting Change
Dear Jennifer,
We appreciate your feedback regarding the number of add-ons. We are actively working on improvements to streamline the experience. Please email help@thelastingchange.com with your account email and order number so we can assist further.
Sincerely,
Lasting Change Team
Reply from The Lasting Change
Dear Tracy,
We appreciate your feedback regarding the add-on options presented during checkout. We are actively working on improvements to streamline this experience. Please email help@thelastingchange.com with your account email and order number so we can look into this further.
Sincerely,
Lasting Change Team
Oversell not appreciated
I just placed my order, so cannot speak to the quality of the content but I did not appreciate the oversell after the purchase of the main book.
January 5, 2026
Reply from The Lasting Change
Dear maria E,
We appreciate your honest feedback regarding the post-purchase offers. We are actively refining our checkout process to ensure a smoother experience for our users. Please email help@thelastingchange.com with your account email and order number if you have any further thoughts or need assistance getting started.
Sincerely,
Lasting Change Team
To many add ons
January 5, 2026
Reply from The Lasting Change
Dear Donna,
We appreciate your feedback regarding the number of add-ons. We are actively working on improvements to streamline the experience. Please email help@thelastingchange.com with your account email and order number if you would like to share more details.
Sincerely,
Lasting Change Team
Reply from The Lasting Change
Dear Payton nicole,
We are thrilled to hear that you are happy! We are constantly working on improvements to ensure a great experience. If you ever need assistance, please email help@thelastingchange.com with your account email and order number.
Sincerely,
Lasting Change Team
Reply from The Lasting Change
Dear Bertha M Purtell,
We're thrilled you're looking forward to starting! We are actively working on improvements to ensure a great experience for you. Should you need anything, please email help@thelastingchange.com with your account email and order number so we can support you.
Sincerely,
Lasting Change Team
Easy to order
January 4, 2026
Reply from The Lasting Change
Dear Melissa,
We are glad to hear it was easy to order! At Lasting Change, we’re actively working on improvements to maintain a smooth experience. If you have any questions, please email help@thelastingchange.com with your account email and order number so we can assist.
Sincerely,
Lasting Change Team
Reply from The Lasting Change
Dear Julie Hoover,
We appreciate your feedback regarding the number of add-ons presented. We are actively working on improvements to the Lasting Change experience based on input like yours. Please email help@thelastingchange.com with your account email and order number so we can assist you further.
Sincerely,
Lasting Change Team
Reply from The Lasting Change
Dear Hope,
We are thrilled to hear you find our platform user-friendly! We are actively working on improvements to ensure your experience stays great. If you ever have further feedback or need assistance, please email help@thelastingchange.com with your account email and order number.
Sincerely,
Lasting Change Team
Reply from The Lasting Change
Dear Kay,
We're glad you found the process easy to use! We are actively working on improvements to ensure the best experience. As you await your materials, please feel free to email help@thelastingchange.com with your account email and order number if you need any assistance or status updates.
Sincerely,
Lasting Change Team
Reply from The Lasting Change
Dear Marie,
We appreciate your feedback regarding the number of offers presented. We are actively working on improvements to streamline this experience. Please email help@thelastingchange.com with your account email and order number so we can assist you further.
Sincerely,
Lasting Change Team
Easy to fill out form
Easy to fill out form, even though I left all the extra stuff I didn’t feel pressured to buy it
January 4, 2026
Reply from The Lasting Change
Dear Lindsey Hagood,
It's great to hear you found the form easy to use and felt no pressure regarding the extras. We are actively working on improvements to ensure a smooth experience. Please email help@thelastingchange.com with your account email and order number if you need anything.
Sincerely,
Lasting Change Team
Reply from The Lasting Change
Dear Anja,
We're glad you found it easy to build your own book. We are actively working on improvements to enhance the experience. Please email help@thelastingchange.com with your account email and order number if you have any suggestions.
Sincerely,
Lasting Change Team
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