The Led Specialist Reviews 

465
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Stated that I needed it by a particular date and received it on time, even though they told me there was a delay from there supplier. They gave me next day delivery. Very impressed with the service I... See more

Rated 5 out of 5 stars

Light supplied in good condition. Design is modern with easy bulb change. Dusk Dawn operation is ok. Need 2 people to install correctly as the light requires terminal block connection. One to hold lig... See more

Rated 5 out of 5 stars

Easy to see the full specification of the bulbs as I was looking for specific lumens, K and beam angle

Rated 5 out of 5 stars

Rang them at 1500 hrs on Friday 31st May to see if by using RM Special Delivery, which was a cost option, if they could definitely get my two outside Phillips Raccoon LED stainless steel light... See more

Company details

  1. Lighting Store
  2. Electronics Store

Written by the company

The LED Specialist is the UKs largest stockist of LED Lightbulbs*. The LED Specialist only sells reliable LED lighting brands which you can trust for performance, longevity and quality. These brands include Philips LED lightbulbs, Osram LED lightbulbs, LEDvance LED lightbulbs, Segula LED lightbulbs, Calex LED lightbulbs, Integral LED lightbulbs, Plumen LED lightbulbs, Bell LED lightbulbs and Crompton LED lightbulbs, plus many more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

465 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(465)

34 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

excellent service, price and delivery!

Asked for some brochures and got a whole box load. Fin went well beyond to help me specify the right light bulbs for the various differing specifications and ensured I received some great pricing. The goods arrived quickly. What more could they have done!? Have some BIG projects soon, and whereas would i go?! Very highly recommend!

May 25, 2021
Unprompted review
Rated 5 out of 5 stars

Perfect

Great advice with the right solution for me and super speeding shipping. Highly recommended!

March 17, 2021
Unprompted review
Rated 5 out of 5 stars

After a poor customer service…

After a poor customer service experience with ledbulbs.co.uk, I came across The LED Specialist. Their selection is wider, and the prices are at least as good, if not better. Most importantly, the customer service was prompt, friendly, and effective. When I need additional bulbs, I will certainly use this company again.

March 12, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Some minor Amazon related transaction issues were promptly and effectively dealt with. Thank you for making the whole process so easy and efficient. Excellent service that you should be proud of. Will definitely be using The LED Specialist for all of our lighting needs.

January 7, 2021
Unprompted review
Rated 5 out of 5 stars

Great company!

Love this company. A minor issue with my order so I got in touch, Fin was amazing and came back immediately, upgraded my product for no extra cost and sent out on a next day! Will definitely use them again.

December 19, 2020
Unprompted review
Rated 5 out of 5 stars

Daylight Bulbs

My son builds and paints miniature models. I contacted LED Specialist to enquire about daylight bulbs. Fin listened to what was needed & guided me through the different types of bulb. I ordered Philips Signify Master bulbs & a Dimmer. The order was easy & delivery quick. The bulbs are perfect for my son's work space & he can now see the fine details in the models he paints. Thank you.

November 3, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service & quality products!

I started using the LED specialist this year for my customers and my own home and have been very impressed by the quality and service so far. I mainly use their external lighting products but hoping to start using internal lighting in upcoming projects.

This evening the LED specialist went above and beyond expectations as I had accidentally ordered product to come a day later than I needed it. They phoned me straight away to explain what had happened and instead of me having to rearrange my job and let my customer down, Oliver drove to my home and personally delivered the item to me.

I've never experienced customer service like it and this another reason why I will continue to use and recommend them.

October 14, 2020
Unprompted review
Rated 5 out of 5 stars

Matthew Kilford is an absolute credit to ‘The LED Specialist’ …

Matthew Kilford is an absolute credit to your company. I called for help with a order for around 30 lights. I explained that another supplier was very rude and so I turned to ‘The LED Specialist’. Matthews professional approach diligent attitude and customer services was outstanding. He did exactly as promised, found me the best price, said he would call me in 30 mins and he do so - and he got a quote to me ASAP. It people like this who make a business successful. I’d like the senior management team to recognise and appreciate individuals like Matthew. I’ll be recommending and our interior company will return again and again based on his customer service.

July 20, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I am completely satisfied with ''The led Specialist'' and have used them since 2017 and will carry on using their services- I have no reasons to take my custom elsewhere..
Thank you to the team!

July 14, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent every time!

I've used The LED Specialist several times to buy Philips branded lamps as they have the best prices. Delivery is super fast and when I did have an issue on one occasion their customer service was excellent and the issue was quickly resolved. I would highly recommend them!

July 13, 2020
Unprompted review
Rated 5 out of 5 stars

Damaged LED light bulbs…

I recently purchased 13 LED light bulbs which when delivered by Royal Mail were in a very damaged condition! I emailed them with photos, within an hour I received a phone call from David who was extremely apologetic, even though not his causation, and organised full replacement with a very speedy 24 hour delivery. Great customer service.

April 25, 2020
Unprompted review
Rated 5 out of 5 stars

Matthew was very thorough and gave me…

Matthew was very thorough and gave me the exact bulbs I was looking for. I was buying a large amount & I had been looking for 2 weeks with no joy and thankfully a very knowledgeable person managed to locate and supply.
Thank you Matthew
Best
John Reynolds

March 3, 2020
Unprompted review
Rated 5 out of 5 stars

Good Products and Effective Orders

I had a slight issue with my Order which was dealt with exceptionally efficiently and correctly. Much appreciation for the way I was handled. It's worth noting there seems to be very good product knowledge and ability to get the supply chain to react appropriately. I can thoroughly recommend them.

November 25, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look