The Led Specialist Reviews 

465
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Stated that I needed it by a particular date and received it on time, even though they told me there was a delay from there supplier. They gave me next day delivery. Very impressed with the service I... See more

Rated 5 out of 5 stars

Light supplied in good condition. Design is modern with easy bulb change. Dusk Dawn operation is ok. Need 2 people to install correctly as the light requires terminal block connection. One to hold lig... See more

Rated 5 out of 5 stars

Easy to see the full specification of the bulbs as I was looking for specific lumens, K and beam angle

Rated 5 out of 5 stars

Rang them at 1500 hrs on Friday 31st May to see if by using RM Special Delivery, which was a cost option, if they could definitely get my two outside Phillips Raccoon LED stainless steel light... See more

Company details

  1. Lighting Store
  2. Electronics Store

Written by the company

The LED Specialist is the UKs largest stockist of LED Lightbulbs*. The LED Specialist only sells reliable LED lighting brands which you can trust for performance, longevity and quality. These brands include Philips LED lightbulbs, Osram LED lightbulbs, LEDvance LED lightbulbs, Segula LED lightbulbs, Calex LED lightbulbs, Integral LED lightbulbs, Plumen LED lightbulbs, Bell LED lightbulbs and Crompton LED lightbulbs, plus many more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

465 reviews

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4.7

All reviews

(465)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

MR16 Replacements

I contacted David Major regarding the replacement of MR16s which light some paintings. The colour has to be exact and the same regardless of wattage or beam angle. Philips Expert Color were specified along with the appropriate transformers and all sent to me very quickly.
They have met my specification perfectly.
As they are all the same colour (2700) they produce an excellent warm light that is perfect for the application.
My electrician was also very impressed so thanks for your advice and help. David was most helpful and would recommend him and theledspecialist.co.uk for any lighting application.

July 26, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I ordered two high-power bulbs late one evening, and they were despatched the next morning, arriving two days later by normal post. Unfortunately, and surprisingly, one of them blew within minutes, so I had to return it, and received the replacement the next day. I am impressed by the company's efficiency.

July 21, 2022
Rated 5 out of 5 stars

If you're after bulbs, this is the place to get them from

With the plethora of choices available with the advent of LED bulbs, I find myself returning to The Led Specialist as a shop to buy bulbs from.

Why? Trustworthy and knowledgeable advice from subject matter experts coupled with a great website which is easy to use and find what you're after.

What more could you want? I'm certainly happy

July 20, 2022
Unprompted review
Rated 2 out of 5 stars

LED Specialists cause stress and hassle…

The LED Specialists cause unnecessary stress, anxiety and hassle. They took payment but did not send any confirmation of my order. I had the hassle of finding their email address and had to contact them about the problem. They were helpful but did not provide any explanation. Before they sent the confirmation email I had the horrible feeling I had been scammed which was completely unnecessary and unpleasant. Fortunately I used PayPal to pay so I would not have lost any money but it is still a lot of completely unnecessary hassle to sort things out.

July 16, 2022
Rated 2 out of 5 stars

Bulbs were terribly packaged.

Bulbs were terribly packaged, around three miles of clingfilm around the package the bulbs come in. Then in a plastic bag, so no real resistance to a drop. Unsuitable for posting. Took quite a while to get here, too.
Bulbs were fine, how, I'll never know!
Won't buy from this site again.

July 1, 2022
Rated 5 out of 5 stars

Outstanding Experience

Finding a reliable LED supplier was a massive headache as there are a lot of suppliers out there and it is not easy identifying the good from the bad. I am so pleased that I looked at Trust Pilot reviews. As a complete LED novice, I had no real idea what I needed and Matthew went out of his way and offered me endless advice and support over many weeks regarding LEDs and their installation. He even put me in touch with Vel at the manufacturer who was also a credit to his organisation. It was a genuine pleasure dealing with this company and I will be sure to tell anybody I know who asks me about LEDs in the future.

October 21, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic support and service

Fantastic support and service. I placed a large order of Phillips LED lamps to replace Halogens in our theatre space. The ones I wanted are out of stock but the specialist, David, found an alternative and contacted me straight away to make arrangements. Unbeatable price and service.

September 17, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

I emailed to let them know a couple of Philips GU10 bulbs had blown, not expecting anything really - replacements arrived in the post the next day. Thanks chaps!

September 15, 2021
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service. David's price was 40% below Amazon. Always quick to pick up the phone. And always very knowledgeable and helpful. I'm definitely staying with this company from now on.

September 14, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service regarding a faulty bulb, David Major was very helpful, very honest regarding warranty and solved our problem without hassle. Would be more than happy to deal with this company again.

August 12, 2021
Unprompted review
Rated 5 out of 5 stars

They made it easy

I am absolutely clueless when it comes to replacing bulbs with ones that look the same. I reached out for help and emailed with a picture of my old one. David emailed back straight away with a suggestion which was better value than I was expecting! They had stock in so being local I was able to get all sorted same day.
Good advice and great service. Thank you

July 15, 2021
Unprompted review
Rated 1 out of 5 stars

Very unhelpful

Very unhelpful, Take extreme care choosing as this company is terrible about exchanges. Guess they haven't got their book about good customer service yet.

July 9, 2021
Unprompted review
Rated 5 out of 5 stars

5* - recommend

These guys are the real deal! Knowledgeable, friendly, keen to help and focused on customer service. Highly recommend. Fin helped me a lot, and David swiftly processed the order and dispatch. Keep it up guys!

June 10, 2021
Unprompted review
Rated 5 out of 5 stars

Stellar customer service and great prices

Stellar customer service and great prices.

Mistakes happen and part of my order was not as I ordered (got non-dimmable LEDs instead of dimmable). Matthew promptly sent me the correct lights right away without any issue.

Kudos to everyone in this company, they really know how to have great prices AND great customer service at the same time, which is not as easy as it sounds! Others should learn from these guys.

Will always be my first port of call for any lighting purchases.

June 4, 2021
Unprompted review

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