Absolutely love this stroller. My daughter outgrew her pushchair so after watching many videos and reading many reviews I bit the bullet. It’s a lot more compact which is what I needed for my hatchbac... See more
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Unfortunately my item never arrived on time but great communication! Wanted it for my grandsons holiday but came a day late! So unfortunately I’ll be sending back after my hols! But would buy from the... See more
Company replied
I was really impressed with this stroller, especially for the price. It looks much nicer than I expected — the colour is really tasteful and feels quite stylish. It’s lightweight, folds down super sma... See more
Very prompt delivery- next day! Easy to assemble and great to be able to face mum. Baby was not comfortable in forward facing pushchair. Now happy. Quality is very good and quiet to push. Fantastic th... See more
Company replied
Company details
About Thelejouxstroller.com
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Bullrush Mills Business Park, wf17 8hf, Batley, United Kingdom
- 020 3886 1121
- admin@thelejouxstroller.com
- thelejouxstroller.com
3.8
Great
586 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 1 week
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Reply from Thelejouxstroller.com
Dear Olumide,
Thank you for sharing your feedback with us. We appreciate your input regarding the wheel radius of our stroller.
We constantly strive to improve our products based on customer feedback, and your suggestion will be taken into consideration by our product development team. We understand that larger wheel radius can enhance maneuverability and stability, especially on rough terrain.
If you have any further suggestions or questions, please feel free to reach out to us. We value your opinion and are committed to providing the best possible experience for our customers.
Best regards,
The Lejoux Team
So disappointing
The stroller looks so chic and stylish but sadly it’s so poorly made, dysfunctional and is unsafe.
The back rest kept dropping down and my infant (who is well within the weight range) kept falling back and does not have back support if sitting up right.
The whole pram kept tilting almost tipping over when going round a corner.
It folds to a small compact size and is nice and light but did not fold easily and I was unable to fold with one hand.
The worst problem was with the brake, despite being applied, would still roll which was obviously a major safety concern.
March 28, 2024
Reply from Thelejouxstroller.com
Dear Hattie
We're sorry to hear about your experience with our stroller. Safety and quality are our top priorities, and we take feedback like yours seriously. We apologize for any inconvenience or concern caused.
Please rest assured that we will investigate the issues you've raised with our product development team to ensure that they are addressed promptly. If you haven't already, we encourage you to reach out to our customer service team for assistance with a return or exchange.
Once again, we apologize for any disappointment caused and appreciate your feedback as it helps us improve our products and services.
Best regards,
The Lejoux Team
Reply from Thelejouxstroller.com
Dear Doris,
Thank you for your feedback! We're pleased to hear that you found value in our product and that the delivery met your expectations. If you have any further comments or questions, don't hesitate to contact us.
Best regards,
The Lejoux Team
It's very smooth and nice push chair
April 8, 2024
Reply from Thelejouxstroller.com
Dear Kashif,
We're delighted to hear that you're enjoying your pushchair! Smooth and easy maneuverability are essential qualities in any pushchair, and we're glad that yours meets your expectations. If you have any further feedback or questions, please feel free to reach out to us.
Best regards,
The Lejoux Team
Arrived really quickly regular updates…
Arrived really quickly regular updates of order, my daughter loves the pram will be ideal for our holiday later in the year. Thank you
April 5, 2024
Reply from Thelejouxstroller.com
Dear Allison,
Thank you for your positive feedback! We're delighted to hear that you received your order promptly and that your daughter loves the pram. It's fantastic to know that it will be ideal for your holiday later in the year. We appreciate your support and hope the pram brings joy and convenience to your travels. If you have any further questions or need assistance, please don't hesitate to contact us.
Best regards,
The Lejoux Team
Great for parents not for Baby!
While the pram is great for carrying and getting around especially when travelling alone - the pram itself has a cheap feel (but given the price expected) and uncomfortable for little one. The straps are silky and so loosen very easily leaving child slumped to one side. The backrest is also moved with the same silky straps and over time will loosen again resulting in baby slumping back. Maybe best for children over 1.5 but I will be looking for something a bit better for my 1 year old
April 7, 2024
Unprompted review
Reply from Thelejouxstroller.com
Dear Keeley,
Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience you've encountered with our pram. Your comments regarding the straps and backrest are duly noted, and we will certainly take them into consideration for future improvements to enhance the comfort and functionality of our product. We strive to provide the best possible experience for both parents and their little ones, and we regret to hear that the current design did not meet your expectations. If you have any further questions or concerns, please feel free to reach out to us.
Best regards,
The Lejoux Team
Lovely Green Stroller
I was looking for something for my little one as her travel system takes up most of my car... I was away when I purchased this stroller and returned home today, put it up and went for a walk to try it... thing I would change is a thicker, stronger rain cover.. I feel that this would rip easily... better instruction on how to assemble sun shade, maybe a wider cup holder so the MAM bottles will fit in it.. otherwise I love the stroller
April 3, 2024
Reply from Thelejouxstroller.com
Dear Tracie,
Thank you for sharing your feedback with us! We're glad to hear that you found the green stroller to be a suitable solution for your car space constraints and that you enjoyed your walk with it. Your suggestions regarding the rain cover, assembly instructions for the sunshade, and cup holder size are duly noted, and we'll certainly take them into consideration for future improvements. If you ever need further assistance or have any questions, please don't hesitate to reach out to us.
Best regards,
The Lejoux Team
Prompt delivery wonderful stroller,better then expected
Unfortunately my original review was much higher stars as my son and family loved the look of the stroller, but 3 days in and the handle was fraying and the buckle fraying plus other issues. It's very difficult to contact lejoux by phone it has taken me 4 days and lots of emails to get ANY RESPONSE which was a 10 £ refund really??? Not 7days use and that was there RESPONSE! I've asked for a refund but my family have recycled the original box as originally they loved it.I just know that lejoux will find fault in the fact that it's not in the original box ! So be aware that there practice is questionable and NO customer service at all. Wrong purchase!
April 2, 2024
Reply from Thelejouxstroller.com
Dear Mrs Theresa,
Thank you for your kind words! We're delighted to hear that you had a positive experience with our prompt delivery and communication. It brings us great joy to know that the stroller exceeded your expectations and that it's being enjoyed by your newest granddaughter and the entire family. If you ever need any assistance in the future, please feel free to reach out to us.
Best regards,
The Lejoux Team
Its the best Stroller we have brought
Its the best Stroller we have brought. Its so light small and very easy to push. We love how it folds so quickly, and you can walk with it like a suitcase. Its absolutely brilliant. Cant wait to take it abroad in the next two weeks for our little 2 year old.
April 1, 2024
Reply from Thelejouxstroller.com
Dear Tony,
Thank you for your feedback! We're glad to hear that you're delighted with your recent purchase of our stroller. It's fantastic to know that it meets your expectations in terms of its lightweight design, ease of use, and compact folding mechanism. We hope it serves you well during your travels abroad with your little one. Should you have any further questions or need assistance, please don't hesitate to reach out to us.
Best regards,
The Lejoux Team
Great product
Great product - arrived very promptly. Rally compact and light but still has the feel and look of a much more expensive product 🙂
April 1, 2024
Reply from Thelejouxstroller.com
Dear F R Totney,
Thank you for your feedback! We're thrilled to hear that you're pleased with your recent purchase. Our team strives to deliver products that exceed expectations, and we're delighted to know that the stroller met your needs in terms of both functionality and design. Should you have any further questions or require assistance, please feel free to reach out to us.
Best regards,
The Lejoux Team
Tried it for the first time today as…
Tried it for the first time today as bought it for my granson, very impressed and nicec and smooth to push
April 4, 2024
Reply from Thelejouxstroller.com
Dear Sharon,
We're delighted to hear that you've had a positive experience with our stroller on its maiden voyage with your grandson. Your satisfaction is our top priority, and we're glad to know that the stroller delivered a smooth and enjoyable ride. If you have any further questions or feedback, please don't hesitate to reach out.
Best regards,
The Lejoux Team
Reply from Thelejouxstroller.com
Dear Danielle,
We're thrilled to hear that you're delighted with your recent purchase! Providing fast delivery and high-quality products is our top priority, and we're pleased that we could meet your expectations.
If you have any further inquiries or need assistance, please don't hesitate to reach out. We're here to help!
Best regards,
The Lejoux Team
👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
March 13, 2024
Reply from Thelejouxstroller.com
Dear Mr Shandesh,
Thank you for your enthusiastic feedback! We're delighted to see your positive response. We strive to provide excellent products and service to all our customers, and we're thrilled that you're pleased with your purchase.
If you have any questions or need further assistance, feel free to reach out. We're here to help!
Best regards,
The Lejoux Team
Jouxstroller
We were really pleased with are purchase it was delivered on time the pram itself was immaculate would highly recommend this seller
March 21, 2024
Reply from Thelejouxstroller.com
Dear Pamela,
Thank you for your kind words and for choosing our product! We're thrilled to hear that you were pleased with your purchase and that it arrived on time and in immaculate condition. Your recommendation means a lot to us, and we appreciate your support.
If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We're always here to help.
Best Regards,
The LeJoux Team
Quick delivery
March 20, 2024
Reply from Thelejouxstroller.com
Dear Aleksandra,
Thank you for your feedback! We're delighted to hear that you were pleased with the quick delivery of your order. Our team works hard to ensure that our products reach our customers promptly.
If you have any questions or need further assistance, feel free to reach out to us. We're here to help!
Best Regards,
The LeJoux Team
Just wanted a lightweight small…
Just wanted a lightweight small pushchair/buggy for my grandson easy to carry and fits in my boot. Not disappointed. Also ordered the rain cover which was great covered the whole pushchair
March 7, 2024
Reply from Thelejouxstroller.com
Dear Wendy,
We're thrilled to hear that the lightweight and compact design of our pushchair met your expectations! It's fantastic to know that it fits easily into your boot and provides convenience when you're on the go with your grandson. We're also glad that you found the rain cover to be a great addition, offering full coverage for the pushchair during rainy weather.
Thank you for choosing our product, and if you have any further questions or need assistance in the future, please don't hesitate to reach out to us.
Best Regards,
The LeJoux Team
Fantastic customer service
Fantastic customer service, I had ordered the wrong colour but contacted straight away and they sorted it before the order got processed,
March 19, 2024
Reply from Thelejouxstroller.com
Dear Shari,
Thank you for your kind words! We're delighted to hear that you had a fantastic experience with our customer service team.
Ensuring your satisfaction is our top priority, and we're glad we could quickly resolve the issue with your order before it was processed. If you have any further questions or need assistance, please feel free to reach out to us anytime.
Best Regards,
The LeJoux Team
Flimsy and bad customer service
Purchased the stroller three months ago, safety clip has broken, no customer service reply after a month, new clip purchased but no way to attach.
March 22, 2024
Unprompted review
Reply from Thelejouxstroller.com
Dear Phil,
We appreciate your response. If you haven't received our previous emails, we suggest checking your spam or junk email folder. Occasionally, our messages may be filtered into these folders by mistake.
Thank you for your understanding and patience as we strive to assist you with your query.
Best regards,
The Lejoux Team
Super quick delivery great buggy really…
Super quick delivery great buggy really happy
March 15, 2024
Reply from Thelejouxstroller.com
Dear Natalie,
Thank you for your feedback! We're thrilled to hear that you are happy with your buggy and that our quick delivery met your expectations.
Your satisfaction is our priority, and we appreciate your support. If you have any further questions or need assistance, please feel free to reach out to us.
Best Regards,
The LeJoux Team
Arrived damaged
Arrived damaged. A week has gone and still haven't heard back from customer service. It seemed like the package had been bumped and the hood was bent and couldn't fully open.
Not the best quality overall either.
March 13, 2024
Reply from Thelejouxstroller.com
Dear EP,
Thank you for your response. We understand the importance of resolving your issue promptly.We always message our customers with in 24 hours.
In case you haven't received our previous replies, we kindly ask you to check your spam or junk email folder. Sometimes, our messages may inadvertently land in these folders due to email filters.
Once again, we apologize for any inconvenience, and we appreciate your understanding and patience as we work to address your concerns.
Best regards,
The Lejoux Team
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