The LGV Training Company Reviews 

867
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share that the instructors and support staff are exceptionally friendly, patient, and thorough, ensuring everyone understands every detail of their professional training. Reviewers consistently praise the highly efficient process and quick response times, making it very easy to schedule tests and complete qualifications without unnecessary stress. However, some customers also noted that communication deteriorated significantly after the initial sign-up phase, leaving them feeling unsupported, frustrated, and abandoned during their journey. A few people additionally described feeling misled by the intermediary company structure and experiencing unhelpful phone interactions with staff members.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the supportive, professional, and... See more

Service

Consumers find service to be positive, highlighting dedicated support, helpful guidance for theory tests, and... See more

Customer service

Clients share positive opinions on customer service, highlighting helpful and friendly support teams who... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a smooth, well-organised, and... See more

Response time

Users describe positive interactions with response time, highlighting that support agents are quick to answer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

"I recently completed my C+E training, and I cannot recommend Stefan enough! From day one, he was incredibly thorough, patient, and dedicated to making sure I understood every detail. Not only did he... See more

Company replied

Rated 5 out of 5 stars

The LGV training company has helped me every step of the way. Explaining everything in detail and what the process entailed. Managed to pass my theory test (multiple choice, hazard perc... See more

Company replied

Rated 5 out of 5 stars

Just passed my driving test today! Big thank you to Antonio and his team for massive support and help with all the process and paperwork. Also Andy, my driving instructor was the best instructor i eve... See more

Company replied

Rated 5 out of 5 stars

From start to finish the LGV training company were A1 supporting me through the process and always there if I needed help , advice or support . Big shout out to ralf who was my point of contact for... See more

Company replied


Company details

  1. Drivers License Training School

Written by the company

The LGV Training Company are the UK's leading LGV training & HGV training specialists offering start to finish process, helping you at each step. We've organised, monitored and managed HGV driver training with over 40 brands. With over 50 locations UK ...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

867 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(867)

120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recently passed my Category C test.

Recently passed my Category C test and I couldn’t recommend this training company enough.

A huge thanks to Nick Lake, Sabrin and Alisha who’ve been so friendly and helpful throughout the whole process. They’re always on hand to help with any queries and they’ve always responded in good time via emails or over the phone.

Honestly a huge thanks to all 3 of them this whole process has been such a great experience and I would definitely use them again when I choose to do my C+E licence in the future.

If you’re interested in getting your HGV licence I would 100% recommend this training company they’re absolutely brilliant.

December 10, 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for taking the time to leave us a review. Congratulations on passing your Category C & thank you for the recommendation!

We will be sure to pass your thanks onto Nick, Sabrin & Alisha - we're glad the team have been helpful & friendly throughout.

All the best!

Rated 5 out of 5 stars

No need to look any further this company is excellent

I/we never do reviews so the fact I am bothering is testament to how good our experience was.
Wow! Fantastic experience from start to finish.
The LGV Training Company does everything they say they will and more.
Brilliant communication from initial call through to and after test pass.
Emails and telephone calls answered immediately and with a positive outcome every time.
Excellent online study package ensuring the theory exams were not a problem and allowed for swift progress to the practical stage.
The practical stage was fantastic.
It is a friendly safe learning environment with a brilliant team of instructors who put me at ease and really helped me to relax, learn and pass first time.
It is incredible to find a great company that is full of kind and friendly people who really do all they can to help you achieve your goal.
I fully recommend them and wish them every success as individuals and as a company as they truly deserve it.
Thank you to everyone at LGV Training Company.

December 9, 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for taking the time to leave us a review - we're glad the team have been excellent, we will be sure to pass this feedback on!
Congratulations on passing!

Wishing you all the best!

Rated 5 out of 5 stars

Absolutely fantastic company

Nick Lake made sure I am looked after and help pass my theory and cpc on the first go

Top company. Cheers Nick

Alex

December 5, 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for the great feedback. We're glad Nick has been looking after you throughout the process & congratulations on passing the theory tests. We look forward to hearing how you get on in the practical!

Good luck!

Rated 5 out of 5 stars

Cpc course

From start to finish this cpc course was a good experience, Nick Lake sorted it all out for me and steve Birsill was the tutor , Steve was a fantastic tutor and covered everything u needed to know with an excellent knowledge of hgvs

December 3, 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for the feedback. We're glad you've enjoyed the CPC course & that Nick & Steve have been great - we will be sure to pass this on.

All the best!

Rated 1 out of 5 stars

Extremely disappointing experience — no follow-up after payment

I signed up with this company after speaking with their salesman, who was very friendly and helpful at the beginning. It really felt like they would guide me through the whole LGV/HGV training process.

However, once I paid, everything changed.

This company is basically an agent — they take your money and then simply pass your details to an external driving school. After that, there was zero follow-up, no support, no guidance, and no communication. It felt like they completely disappeared and I was left to sort everything out on my own.

If you are serious about getting your HGV or Class 1 licence, I strongly recommend going directly to an actual driving school, not through this company. You will save money and avoid the frustration of being ignored after paying.

Unfortunately, my experience was that once they received the payment, they stopped caring entirely.

October 31, 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for sharing your thoughts. We’re pleased your initial interaction was positive, but we’re disappointed to hear you felt unsupported later on. We do think this assessment is unfair, as our team has been in regular contact throughout the process and has continued to offer assistance whenever needed. If you wish to discuss anything further please contact our customer service team.

Rated 5 out of 5 stars

Thank you LGV for helping me through…

Thank you LGV for helping Mitchell through the process of passing his hgv test. Nick Lake was very helpful always checking that everything was running smoothly. Couldn’t recommend them enough.

December 1, 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for the 5* review. We're glad Nick has been helpful throughout the process, we will be sure to pass this feedback on. Thank you for the recommendation.

All the best!

Rated 5 out of 5 stars

"I recently completed my C+E training

"I recently completed my C+E training, and I cannot recommend Stefan enough! From day one, he was incredibly thorough, patient, and dedicated to making sure I understood every detail. Not only did he cover all the technical skills needed for the exam, but he also shared valuable tips and tricks that made all the difference. Stefan has a fantastic teaching style—he makes complex topics easy to grasp, and his passion for driving really shines through. Thanks to his guidance. If you're looking for a skilled, knowledgeable, and supportive instructor, Stefan is the one to go to. Highly recommended!"

November 24, 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for taking the time to leave us a review & congratulations on passing! We're glad your instructor was great, we will be sure to pass this feedback on.

Wishing you all the best!

Rated 5 out of 5 stars

5 stars

I contacted LGV training company as I had to secure my LGV licence in a very short amount of time to secure a job. I dealt with Nick Lake initially who was friendly and assured me he would try his best. He pulled it out the bag and secured me theory and practical tests before the cut off. Communication was great, through calls, WhatsApp and emails and they always got straight back to me. 5 stars!

November 27, 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for the 5* review. We're glad Nick has been great throughout the process, we will be sure to pass this feedback on. Congratulations on passing!

All the best!

Rated 5 out of 5 stars

First time pass

Just passed my driving test today! Big thank you to Antonio and his team for massive support and help with all the process and paperwork. Also Andy, my driving instructor was the best instructor i ever met! Passed everything first time apart from hazard perception. Amazing experience. Highly recommend this company if you interested to get on lorries!

November 27, 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for the 5* review & congratulations on passing! We're glad Antonio and the team have been great. We will also pass your thanks onto Andy!

Wishing you all the best!

Rated 5 out of 5 stars

Great company to go through

Great company to go through, all really helpful people who work there especially Antonio who I dealt with personally who did a fantastic job helping me throughout.

Would recommend to anyone wanting to do their lgv.

November 26, 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for the review & congratulations on passing! We're glad the team have been helpful throughout & thank you for the recommendation.

All the best!

Rated 5 out of 5 stars

Amazing team on hand

Every step of the way they helped worked round my schedule gave me all the help I asked for and needed the team was very polite to talk to I'd definitely recommend them for anyone starting out

November 24, 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for the 5* review. It's great to read the team have been helpful & polite throughout. Thank you for the recommendation.

All the best!

Rated 1 out of 5 stars

Wouldn’t use this company again

Wouldn’t use this company again! Con’d out of £250 more and I’ll advised over the phone. If you go direct to training companies you will save money and get the right advise.
I asked to raise a complaint when I had paid and found trouble with dating / training to which I never received a call only emails asking me to type it rather than calling me. Safe to say I never got my complaint looked into.

Their reply states false information saying I was told certain things. Wrong, I was only told part of my answer infact I paid for a rigid licence when I actually need an artic!!! Useless company I’ll never deal again with or recommend. Go DIRECT to your training company not through these conveyer belt middle companies

November 21, 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Hi Chris,

We're sorry to read your review. We explain all pricing clearly over the phone, and our advisors provide guidance based on exactly what you request. As you can see from our many other reviews, customers consistently recognise this. If you would like to discuss anything further please contact our customer service team on customer.services@thelgvtrainingcompany.co.uk

Kind regards
The LGV Training Company

Rated 5 out of 5 stars

I delt directly with Nick Lake

I delt directly with Nick Lake, who was a great help, always there at the end of a phone call or an email. He was very helpful talking me through the hole process and organising my tests. Couldn’t recommend them enough for an easy experience.

November 18, 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for taking the time to leave us a review. We're glad Nick has been a great help throughout. Congratulations on passing & thank you for the recommendation!

All the best!

Rated 5 out of 5 stars

Had a fantastic experience going…

Had a fantastic experience going through the lgv training company they gave me all the support I needed from start to finish and made it as smooth and stress free as possible would definitely recommend to anyone

November 5, 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for taking the time to leave us a review. We're glad you've had a fantastic experience throughout the process and you would recommend us to others. Congratulations on passing!

Wishing you all the best!

Rated 5 out of 5 stars

From start to finish the LGV training…

From start to finish the LGV training company were A1 supporting me through the process and always there if I needed help , advice or support .
Big shout out to ralf who was my point of contact for being knowledgeable and proffesional
Helping me to pass my HGV class 1 on the first attempt
Thanks guys 😁

November 6, 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for the 5* review. We're glad the team have provided great support throughout the process. Congratulations on passing! We will be sure to pass your feedback onto Ralfs.

Wishing you all the best!

Rated 4 out of 5 stars

Brilliant Staff

Good costumer service

November 5, 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for the review. We're glad the team have been brilliant and provided good customer service.

All the best!

Rated 5 out of 5 stars

All good thanks

November 3, 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for the 5* review. We're glad everything has been good!

All the best!

Rated 4 out of 5 stars

hgv training

When i enquired about hgv training i spoke to nick Lake he was very informative and gave me all the information I needed, everything went smoothly apart from arranging for the cpc due to short notice due to me working

July 28, 2025
Unprompted review
The LGV Training Company logo

Reply from The LGV Training Company

Thank you for your review! We're glad to hear that Nick was able to provide all the information you needed and that your HGV training process went smoothly overall.

Wishing you all the best!

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