LightStrips Reviews 

Started off a bit slow, but Adam was quick to call me after i tried to get in touch several times and almost immediately sorted out the issue and had my lights sent out the next day. Overall very satisfied with service recieved.

amazing small company lights will definitely order off this site again.

Worst company to deal with, I still have yet to receive my order since April (4 months ago) I finally had gotten an email back in June saying it will be a week, that was now 2 months ago. I have now given them 2 days to respond or I will be taking legal action. Hopefully shutting these scammers down.

Update -
Emailed through some legal forms and within a few hours he shat himself and refunded me. To save others the trouble the company Lightstrips is trading under a company called Neizy LTD. Easy to find his name with a quick search. Hope this helps others. Scum

Easy to navigate site and order. They claim 7-12 shipping days to US. I did have to inquire as to where my item was after the 12th day had passed. Item showed up in tact.

Order placed months ago but I still have not received the goods, cannot refund with poor excuses, it is taking weeks for the company to reply.

I ordered from lightstrips on march 15th and have been waiting ever since, despite reassurance from multiple automated response to my emails thanking me for supporting a small business. The instant chat is left unanswered. I can only conclude that it is a scam site as a normal company would be communicating better if such a significant delay were reported.

Edit: they sent my projector, it is very good, reasonable price. But I had to wait 4 months! If there had been any semblance of communication it might have helped but I was convinced I had been scammed.

Ordered lights over a month ago and haven’t received them yet. Company takes ages to reply and just promised my lights would arrive at the end of the week - still no sign of them. Once I try to track my order it just says “confirmed” and that it hasn’t been fulfilled yet.

Will be contacting my back for a chargeback as I have zero hope of receiving my order.

I purchased 2 items a year ago but they were never shipped. When I asked a refund (according to their policies) they tried to convince me to accept a voucher to buy something else on their website, but since I didn't accept they stopped replying my emails.
ORDER #9560

Order no 12982. Really wish I’d read these reviews! I would never have orders my lights. Emailed company many times and only automated reply is your order has been fulfilled. No one to speak to. Order my item in May and pretty obvious I’m not getting it or my money back. So disappointed feel like it’s a scam reading these reviews and not receiving my order! Would not recommend ordering from the company!

I have not received my order from the 27th March, website says "awaiting fulfillment" still and 8 weeks of constant emails with them telling me "it will be delivered next week", "don't worry, its on it's way"..."tracking will be made available in 72 hours", still waiting. 😒.

Update 12 days after the above review, emailed again only to be told the same as above, nothing more.
SCAM Website.

Not only did this company take 3 months to refund me after not receiving the product, they bribed and extorted me! Saying they would not refund my money until I deleted my last review on trust pilot! They also admitted to doing this to multiple customers. Please do NOT support this “company”. They will rob you and are not only crazy, but follow their own set of rules. The amount of absolutely crazy things that happened in my exchange of communication with them was insane. Disgusting.

Wish I could give 0 stars. Son ordered his in October and still haven’t received the lights strips. Pails 94$ of his own money to get them. They will not respond to me when i email them.

After a poor communication experience at the start, finally someone senior from the contact centre got in touch and resolved my issue within a 2 minute conversation.

Many thanks for resolving this for me. It is good to see a company takes these reviews seriously and cares about customer experience.

Christmas present 😂

I placed order #11459 #11460 on 8 December.but have still not received anything. I have contacted Lightstrips several times via chat and only get pre-typed messages saying they will look into it and get back.Today is the 11th of April and i havent recived my christmas present. For this company it's easier to remove the reviews rather than post the product.

Disappointed. Took a chance and thought I’ll order for a birthday present but birthday is long gone and still nothing. Basically since the day I’ve order it has been “yet to be fulfilment” which was LAST MONTH! Was told it was to be delivered LAST WEEK & still nothing. So untrustworthy especially with the lack of communication. Order #12614

If I could leave no stars I would. Ordered the “ The big one” for my sons room, they took ages to arrive but after chasing they finally did over a month later. They worked to start with and then patches of the lights would have different colours or not work at all. After trying through email, instant chat and instagram and lots of perseverance LightStrips sent out a small amount of different tape that would not connect with the original. Again I am left trying to contact them, eventually they agree to send my out a fully tested replacement order…. It never arrives. Now they just ignore me. Just to add to the joy when we try and peel the old lights down, they have wrecked the wallpaper too. Cheers LightStrips, can honestly say I have never dealt with such a dodgy company.

04/11/2022
Since writing this review LightStrips Uk got in touch and sent out a new set of lights, which again took a while to receive. Adam contacted me and asked me to remove my review from TrustPilot which I ignored.
The new set of lights have been up for a little while now and they have developed the same faults - going different colours in patches around the room.
I haven’t bothered to contact LightStrips Uk because honestly what would be the point?!
However I’ve been contacted by TrustPilot, as dodgy LightStrips Uk need me to verify my purchase or they will have my review taken down - TrustPilot gave me 3 Days to do this.
I have sent my information, and my experience is a verified and true account.
I will be less trusting of BOTH companies after how I have been left feeling after this experience.

Have not received my order after a month of messages back and fourth now im getting completely ignored took my money and i haven't received my order DO NOT BUY FROM THIS COMPANY BEWARE !!!!!!!

AVOID AVOID IF YOU WANT YOUR ORDER!!! Placed an order on 28th November 2021, still not recieved it 4 months later, numerous emails sent and messages on Instagram, they sometimes reply saying it will be delivered but not yet!!!!
UPDATE
So since posting this review they suddenly contacted to say the order was dispatched, a week past abd nothing!
I contacted them again to say no delivery yet and a tracking number would be proof of despatch. So they sent one, for royal mail.
royal mail today said they had delivered! The tracking shows a delivery to another part of the country, no where near where my address which is clear on my order!
I feel they've fobbed me off with a tracking number that wasn't even my order! I've sent them all this information abs no reply yet!
Please avoid this company!

AVOID! I ordered LED lights on the 18 th of February and still have received no order. Not even a tracking number. I have emailed the company several times and keep being fobbed off that the order will be with you soon! Do not waste your time or money on this company.