LightStrips Reviews 

Worst e-shopping ever
I placed order 11707 on December 21st. but have still not received anything. I have contacted Lightstrips several times via chat and only get pre-typed messages saying they will look into it and get back. But they never do.

March 2. Just checked the order status of my order and is told it has been fulfilled. Thats strange because I have not received anything. DON’T ever use your money at LightStrips

I have to congratulate this company for the excellent service and after care service I have received. They made sure my order was delivered as promised and have kept me up to date during the transaction. I shall definitely use again as I wish to support this company and the quality of items they supply. I wish them all the best for the future.

I would give this company minus stars if I could. Terrible service. Order was a couple of months late. Tracking locator didn't work. Didn't reply to any of my messages. Only received the product once I had put in a complaint with paypal. No apology, no messages. Packaging was terrible. Avoid at all costs!!!! Edit to add: Order #11564

Having ordered goods back in November followed by a number of promising emails but no goods, I've requested and waiting on a refund, no response as yet Doesn't look that promising does it?

AVOID:
Ordered 'The Big One' package plus an extension cable on 7th Dec in good time for Xmas as it stated 7 - 10 days delivery.

Tried to contact them for an update on delivery on the live chat function, but no replies to multiple messages, e-mailed, but again no replies. Eventually, I got an automated mail on 31st Dec to say they were out for delivery. I received them that day. The lights didn't arrive in any nice packaging as shown on the website, (this was an Xmas gift) just a brown envelope with little protection against damage. The extension cable I also paid for was not sent. The remote supplied for the lights also does not work (i have put a battery in it!)

I have since mailed again regards the missing cable, and for guidance on how to get the remote working, but no reply... I had hoped they could just stick the extension cable in an envelope and post out to me......

This is when i started to do some digging.... all is not what it seems, you are not ordering from a company based in the UK, despite the London address on the website, these are being shipped from China. After peeling off the top label on the envelope, there was another underneath which allowed me to find the full tracking details originating from FengGang in China.

There appears to be a similar company selling the same product using this address, but more aimed towards business users. The reviews on trustpilot for this company are clearly fake.

I believe the same people are selling these LED lights through multiple channels, at very different prices... this website being just one of them.

ordered 3 items on the 18th of september. the lights took ages to come and they only came because i messaged them constantly, if i didn’t message they never would have arrived. i bought the bluetooth lights which don’t work with any of the apps that were recommended, luckily i ordered a remote right? well i ordered the 44 key remote but got a smaller version as it’s “not compatible” with the lights i ordered. when on the website it says the remote is compatible with all their products. my lights didn’t stick to my walls even when i used the stickers given with the lights and to make matters worse, i still haven’t received one of my items. i’ve messaged them but have had no response

Update: Arrived today 23rd December….I had already gone out and bought a replacement gift as was told they couldn’t guarantee it would be here before Christmas and tracking wouldn’t work …. But I’m relieved it’s here because he really wanted it.

Do not order if you really want this product in a timely manner for a birthday or Christmas present!!!! Or order months in advance. Ordered mid November and now 21st December still not here. This is a Santa present and what’s worse is his friends also ordered but theirs arrived weeks ago. This will be hard to explain to him how they got what they asked and he didn’t. We are so disappointed ☹️. Got an email to say I’d better order something else as tracking showed it arrived in Ireland on the 10th!!!
Tracking number they gave me doesn’t work.

Avoid these people , still haven’t had any lights after 4 weeks and the tracking number they gave me isn’t real. They say they can’t refund or cancel my order because it’s shipped but it hasn’t been and as I say the tracking number they give to fob you off isn’t even a real post office tracking number AVOID AT ALL COSTS

Update: so goods delivered 13 December 6 weeks after ordering and with a Hong Kong postmark so not really a Royal Mail issue just supply chain from overseas . Am returning as they were a gift for a birthday which has passed and will update when and how quickly I get a refund .

If I could give a no star rating then I would. I ordered a set of lights, the status of the order never changed from "order placed". I was fobbed off with excuses. A month later I requested a refund from Paypal. No explanation or apology from Lightstrips. Steer well clear of this company.

Please avoid using this company, like a lot of the other reviews, when I have chased up my order they state that there has been a “processing error” and that my goods will now be despatched.
I have chased up for a tracking number and this still can’t be supplied.
This company just take your money and don’t supply the goods!
Do not use them!!

I bought some LED strips from here and it got lost however they quickly sent another one saying if the lost one arrived I could just keep it. The strips came and they work amazingly. Really simple to connect and use. Colours are vibrant and visible during daytime as well! Really reccomend :)

Took a little longer than expected to arrive,
However it was worth the wait.
Lights are fantastic and work great
Bear in mind though these guys are pretty popular so may be a small delay in delivery
But they are not gonna take your money and run they are genuine and professional
I will return

Took a little longer to come than expected but arrived an they are fab thanks lightstrips 🙂

AVOID! AVOID! AVOiD! AVOID! This company are clearly ‘Crooks’!
Do not give them your money.

8 Oct ‘21
I have recently received a phone call from this company asking me to change my review of their company. They seemed to think that as they had eventually phoned me, my opinion of them would change!! I had to point out to them that my bank had refunded my money as I thought it was a fraudulent transaction: I had emailed them to cancel my order: All my attempts, but one, to contact them, ignored! I had a very disappointed granddaughter thanks to this company and would not recommend them to anyone.

The product is as described. The delivery times are very slow. 5 weeks. They do communicate, but it's just a generic message promising delivery in a week and nothing comes, then you get a similar message the next week.

I ordered over 4 weeks ago, have tried to get answers to why my parcel has not arrived.. each time they give me some sort of excuse. They really are ripping people off! AVOID!!

UPDATE: managed to get hold of a lovely guy called Adam who said he will personally make sure this gets sorted, he said my parcel should be with me Tuesday :) fingers crossed 🤞

UPDATE 2: so although I didn’t receive it Tuesday.. I did receive it on the Friday :) I love there light products.. just a shame it took so long and was a head ache getting it. Thank you Adam for your help and finally getting my purchase to me. X

Recent customer service has been a breath of fresh air, a completely different experience to their previous staff. Took a little longer to arrive than I’d expected, but item good quality.

Item arrived after a friendly advisor reached out to me on Instagram to get everything sorted

*update* Shortly after posting my review I received notification that my item had been dispatched. They arrived 2 days later. Follow up Telephone call from Adam who apologised for the delay & accepted my feedback. I really hope that this company will start to turn things around as the products are great.

Really disappointed & gutted I didn’t read the reviews before placing my order as I would have avoided buying anything! Really poor communication about order dispatch & already received a poor excuse about a processing fulfilment error. Am hopeful that my lights will eventually arrive as they were a birthday gift for my son!

At last & finally….. The light strips that I ordered, from March, I have an outcome. after considerable amount of emails.
John who telephoned me today was very apologetic & was very pleasant. I have received a refunded straight away. Thank you.

AVOID THIS ABSOLUTE TERRIBLE WEBSITE AT ALL COST!! I really wish I check the reviews before I placed my order because I have never seen such BAD customer service in my life!! So I made a order and paid £20 for delivery for it to come within 2-4 days yes £20 and after a week of it not coming I contacted them and told them that I wanted my money back for the delivery since they couldn’t deliver on time but instead they only gave me £10 back for delivery. So another week went by and I still didn’t receive my item and after 2 full weeks they decided to ship my item and when it arrived i sent it back to them straight away as they did not deserve my service so I emailed them and told them I want a full refund for my order and I paid for next day delivery with Royal Mail when I sent it back so I know they got it the next day but every time I would email them I would either get no reply so I switched to Instagram instead where I was told they would check with their fulfilment team if it arrived and they kept saying this for 5 consecutive days until I started to tell them about themselves and how TERRIBLE there customer service was and they finally decided to give me my money back. But it doesn’t end there, they said they was going to refund me and it would be processed straight away but after waiting hours and seeing no money in my account I decided to message them back and tell them I still haven’t received my money and coincidentally money arrived literally seconds after but they decided to keep £10 :/ .. I would avoid ordering from these scammers AT ALL COST! Just go on Amazon instead

UPDATE: I added on a extra two stars because the manager Adam called me and listened to why I was unhappy with the service and he seems like a genuine nice guy, he just needs people around him who help sort out issues with the customers so it all doesn’t fall on him because he has to deal with all the unhappy customers. He ended up reimbursing me the £10 I said I was missing.