The Liven app could help many people but it wasn't the right tool for what I was looking for. I was able to reach Leah, the representative who processed a refund on my behalf. She was very helpful a... See more
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Review summary
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Reviews shaping this summary
I had not realized that Liven was a subscription program when I placed my order. My suggestion is that you include a Check Box for the consumer to X that states very clearly, they agree that they are... See more
Company replied
The refund process was straightforward and appreciated. The app itself was not quite what I was looking for. I don't like journaling. Logging my moods daily seemed pointless without being given c... See more
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Company details
About Liven
Written by the company
Life comes without a manual. People try to wing it, make mistakes, and grow frustrated with themselves. Liven is the self-discovery companion app for people who are ready to try again 💚
Inside the Liven App, you'll find:
• Mood Tracker – spot your emotional triggers and patterns day by day
• Guided Journaling – turn overwhelming thoughts into clear, honest reflections
• Livie, AI Companion – talk things out with a warm, judgment-free listener you can trust
• Mental Tests – get fast insights into the habits shaping your inner world
• Calming Sounds – help your nervous system settle when emotions run high
Contact info
Lekorpouzier 12a, 3075, Limassol, Cyprus
- support@theliven.com
- theliven.com
4.2
Great
26K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Prompt and honest response responding…
Prompt and honest response responding the issue as per expectations.
May 29, 2026
Reply from Liven
Hello Sara,
We really appreciate you noticing the care we put into addressing concerns sincerely and thoroughly. It means a lot that the outcome met what you expected, and we’re here whenever you need steady support along the way.
Warm regards, The Liven Team 💚
Customer service is great!
June 3, 2026
Reply from Liven
Hey Enrique,
Getting the support you need can make such a difference, and we’re glad our team was there for you. We’re here anytime you want to check in or explore what’s next.
All the best, The Liven Team 💚
Provided a venue for learning while…
Provided a venue for learning while being able to move simultaneously
June 4, 2026
Reply from Liven
Hi there,
It’s nice to know you found a good way to keep active while engaging your mind. We’re here to support that balance and help you keep moving forward comfortably with us.
In kindness, The Liven Team 💚
Customer support was very helpful.
June 4, 2026
Reply from Liven
Hi Lynda,
It's easy to realize how comforting a reliable hand can be when support feels just right. We're really glad to know that someone on our team was there in a way that made a difference. Thanks for putting your confidence in us.
Take care, The Liven Team 💚
Confused
Well, I had reached out to get a refund only the add on for the therapist which I didn’t have access to and had found out that I wasn’t even charged for it which there was then no need for a refund. But then the assistant canceled my subscription all together and refunded me for the subscription I got. I hope I didn’t loose all the work I’ve been doing these last couple of days and that my subscription can be reinstated.
June 3, 2026
Reply from Liven
Hi Coral,
Thank you for explaining the situation. Please reach out to us at trust@theliven.com so we can take a closer look at your account and see what can be done regarding the subscription and your progress.
With care, The Liven Team 💚
Too early this was day 1
June 4, 2026
Reply from Liven
Hi Rhonda,
Taking the first step with something new can feel a bit uncertain, and we’re glad you chose to start this way with Liven. We hope the experience grows steadier and more supportive as you get to know our app better.
Looking forward to being here as you explore, The Liven Team 💚
Who are these people saying this app is…
Who are these people saying this app is good and helpful?! It is superficial at best, and if you want any improvement you have to pay for everything. You get literally NOTHING from your first payment. Don't waste your money, learn from me-I regret buying it.
June 4, 2026
Unprompted review
Reply from Liven
Hey there,
Thank you for sharing your experience. After the initial purchase, users receive access to their personalized plan and core app features designed to support regular use and progress within the plan.
If you experienced any issues with access or billing, please feel free to contact us at trust@theliven.com. We’ll be happy to look into the situation further and assist you directly.
Take care, The Liven Team
Reply from Liven
Hi Mélanie,
We’re glad the billing process worked out smoothly for you. Having a steady and reliable experience means a lot to us here at Liven. Feel free to reach out anytime you need assistance.
Warm regards, The Liven Team 💚
They Got back to me in a decent amount…
They Got back to me in a decent amount of time. I appreciate that, thank you.
June 3, 2026
Reply from Liven
Hi Olenthea,
It feels good knowing our team was there for you when you needed them. We strive to create a helpful experience you can count on whenever you reach out. Your appreciation means a lot.
With gratitude, The Liven Team 💚
Thank you for quick and easy refund
June 3, 2026
Reply from Liven
Hi Trina,
It means a lot to know that we could help make that part of your experience straightforward and stress-free. We always aim to be here for you in those moments.
Warm regards, The Liven Team 💚
Reply from Liven
Hi Anusha,
We're really glad to know Liven has been a helpful companion for you. Supporting our users in managing their focus and calm is close to our hearts. Thanks for sharing your experience with us.
With appreciation, The Liven Team 💚
Wonderful customer service!
Ella was wonderful! She responded quickly to my inquiry and guided me to a successful resolution. Wonderful customer service!
June 2, 2026
Reply from Liven
Hi Wanda,
It's energizing to hear that the support you received truly helped you move forward with ease. We aim to be a reliable companion whenever questions pop up, and it's rewarding to know that we came through. Thanks for taking the time to share this with us.
With warmth, The Liven Team 💚
My wait for an agent was only 5 minutes…
My wait for an agent was only 5 minutes or so. The agent answered my questions clearly and concisely.
June 3, 2026
Reply from Liven
Hello Jeffrey,
We’re glad that our team was able to provide clear support promptly for you. Having someone who listens and gives solid guidance often makes all the difference. Thanks for sharing this positive note with us.
All the best, The Liven Team 💚
I'm hooked
After three days using the app, I am hooked, and I can truly say that I have made a mental shift that translates to progress and the feeling of being on the right track.
June 2, 2026
Reply from Liven
Hello Cary,
Seeing how quickly things started to change for you feels really encouraging. We hope Liven stays a reliable companion as you continue forward and find new moments of clarity along the way.
Take good care, The Liven Team 💚
Not sure just started don’t have a review yet
I am just starting please let me experience this before asking
June 3, 2026
Reply from Liven
Hi Yara,
Thank you for sharing your perspective. We’re reviewing how we time our check-ins to better match the natural flow of your experience. Your honest feedback helps us ensure the process feels more comfortable and supportive.
The Liven Team 💚
Reply from Liven
Hi Courtney,
It means a lot to us to support your experience positively. We're here to stay alongside you whenever you need a bit of calm and focus during your day.
With appreciation, The Liven Team 💚
I live with stage 3 COPD and alone.
I have stage 3 COPD. So sometimes my answers to the questions don't match too well for me. I am enjoying having a place to come and explore my life and my reactions to it. Living alone this format becomes very satisfying.
June 3, 2026
Reply from Liven
Hello Larry,
Having a space that fits your pace means a lot, especially when managing COPD. We're grateful to be a part of your routine where you can reflect comfortably whenever you need. Your openness motivates us to keep Liven welcoming and thoughtful for everyone in similar spots.
Take care, The Liven Team 💚
Reply from Liven
Hi Meredith,
We’re really pleased to know the issue was sorted out for you. Having a steady space where things just work smoothly is what we’re here for. Thanks for letting us support you.
Warm regards, The Liven Team 💚
I really appreciated to be leaded for…
I really appreciated to be leaded for exercices and helped express my feelings everyday.
I could understand the different notions about the way I feel and what interfere with my humours.
So thank you for that.
And thank you for answering me so quickly to cancel my subscription. The reason is money and nothing eslse.
June 3, 2026
Reply from Liven
Hello,
We're glad to hear that our app supported you in expressing what’s on your mind each day. Taking steps to check in with yourself can be really meaningful, and we’re here for you anytime you want to return. Wishing you the best with everything ahead.
Warmly, The Liven Team 💚
Reply from Liven
Hi Jacqui,
Thank you for sharing your perspective. We're looking at our flow with a fresh lens to ensure our requests for feedback match the natural rhythm of your journey. Your voice is a vital part of how we refine that balance.
The Liven Team 💚
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