I ordered a beautiful locket earlier this year with a chain. My chain broke a couple of weeks ago and I emailed The Locket Tree to advise them. They have been so helpful - I honestly couldn’t fault th... See more
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So over the moon with my beautiful heart locket, the photo inside along with the copy handwriting on the back makes it so special. Brilliant customer service, as I was having difficulty paying as... See more
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Really easy to order and upload pictures. Received within 2 days of ordering abd when it arrives was so lovely well worth the money. Gave to my daughter on her 18th sge loved it. One slight thing t... See more
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I am thrilled with the locket I ordered. This is a Keepsake for my daughter, who father has sadly passed away . This will be a treasured gift . Good Quality item The photos inside look great T... See more
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Company details
About The Locket Tree
Written by the company
Established in 2013, The Locket Tree is the UK's leading locket online retailer.
Based in London, we stock exclusively solid 925 sterling silver, gold and platinum lockets (we do not stock any plated or vermeil jewellery). Our wide range includes diamond and gem-set lockets, in styles ranging from classic and contemporary to vintage and nostalgic.
We are proud to be members of The National Association of Jewellers and the Gem-A, and have an in-house gemologist. We are authorised stockists of prestigious fine brands Charles Green and Victor Mayer.
Lockets can be fully skilfully customised by our in-house team with photographs and engraving messages. We also offer more specialist bespoke services including: handwriting, bespoke hair insertions, family crests, monograms, drawings and custom hand-engravings, to create stunning personalised gifts that can be passed down through the generations.
In our photographic studio, our team works in Photoshop to optimise your photos to get the best possible results, hand-cutting and carefully placing your photos in the locket. Our photos are printed on age resistant high-graded printing paper, to which a coat of varnish is added. Almost all lockets have an added layer of protection with a perspex overlay.
Our engraving team use a precision diamond engraver machine to engrave your messages. The team are experts at centrally placing your message on your locket and ensuring it is clear and long-lasting and will get you the best possible result.Orders customised with 2 business days.
Free first class shipping on all orders.
International shipping.
Contact info
The Brentano Suite, N2 0EF, London, United Kingdom
- 0203 823 4631
- sales@thelockettree.co.uk
- thelockettree.co.uk
4.9
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Beautiful jewellery
Beautiful jewellery. High quality & absolutely love the ability to upload a photo for inside the locket. Brilliant service, stunning product & quick delivery
May 26, 2026
Reply from The Locket Tree
Dear Fiona,
It's delightful hearing that you feel the locket looks beautiful, and we're so pleased to hear that both the quality and personalisation of your locket have met your expectations.
We appreciate you sharing this feedback with us, and thank you for your 5-star review. 😊
Kind regards,
The Locket Tree
Keeping me informed about my order
Keeping me informed about my order, fast delivery, empathy and compassion excellent service
June 1, 2026
Reply from The Locket Tree
Dear Emma,
We're so pleased to hear that you found the whole process of ordering, along with speaking to our customer service team, to be excellent.
Thank you for sharing such lovely feedback with us, and we appreciate your 5-star review.
From all at the Locket Tree
Lovely locket but engraving was…
Lovely locket but engraving was incredibly hard to read ☹️.
Fast delivery
June 1, 2026
Reply from The Locket Tree
Hi Sylvia,
Thank you for posting your review, and we are glad to hear that you are happy with your locket and the speed of delivery.
We are sorry to hear that you found the engraving hard to read, and we note this feedback.
Best regards,
The Locket Tree team
Recommended
I wanted a locket with a picture of my late sister in it, I'm glad that I found a company who can provide this service rather than trying to get a picture to the right size myself. I received my locket just 4 days after ordering it. It's beautiful and I'm pleased with the photo and the engraving on the back. Thank you Locket Tree. I'm glad that I can keep my sister close to my heart, it is a comfort.
June 1, 2026
Reply from The Locket Tree
Dear Rebecca,
Thank you for taking the time to share such a heartfelt review with us.
We're truly pleased to hear that you were happy with your locket, photo, and engraving, and that your order arrived so quickly. It means a great deal to know that we could help you create such a special keepsake in memory of your sister.
From all at The Locket Tree.
Beautiful locket with engraving…
Beautiful locket with engraving and photos added, great quality and arrived in 2 days! Highly recommend
May 22, 2026
Reply from The Locket Tree
Dear Julie,
Hearing that you feel your locket looks beautiful is delightful. Thank you ever so much for sharing this with us and we appreciate your 5-star review along with your recommendation 😊.
Kind regards
The Locket Tree
Locket with photographs
I submitted photos, engraving instructions, and with some trepidation I completed the payment process. But two days later the locket appeared through Royal Mail (on time) just as I had imagined it . So thank you!
May 29, 2026
Reply from The Locket Tree
Dear John,
We're delighted to hear that you're pleased with the locket and that both the service provided and turnaround time have been to your satisfaction.
Thank you for sharing this feedback with us, and we appreciate your 5-star review.
From all at The Locket Tree
Super customer service
May 29, 2026
Reply from The Locket Tree
Hello,
We're delighted that you had such a positive experience with our customer service team and thank your experience with us along with your 5-star review. 😊.
From all at The Locket Tree
Staff very nice first rate delivery
May 27, 2026
Reply from The Locket Tree
Dear Mr Lawrence,
We’re delighted to hear that you had a positive experience with our staff and equally pleased that the speed of delivery was to your satisfaction.
Thank you for sharing this feedback with us and we appreciate your 5-star review.
From all at The Locket Tree
Beautiful piece of jewellery
Beautiful piece of jewellery - I bought a locket and ordered a picture for inside - all done effortlessly and super quick delivery.
May 27, 2026
Reply from The Locket Tree
Hello,
Thank you for sharing such wonderful feedback with us. We're delighted to hear that you feel your locket looks beautiful and we appreciate your 5-star review 😊.
Kind regards
The Locket Tree
Everything was done very quickly
Everything was done very quickly, usually these customisations take weeks to get done by when I got everything paid for it all came together within days of sending it out, and the actual count itself is perfect.
May 18, 2026
Reply from The Locket Tree
Dear Taylor
Thank you so much for your wonderful feedback.
We are really pleased to hear everything came together so quickly for you, and we hope the locket becomes a keepsake for many years to come.
Thanks again for your support, and we look forward to hearing from you in the near future. 😊
Best Regards
The Locket Tree team
Excellent products
May 16, 2026
Unprompted review
Reply from The Locket Tree
Dear Marvin
Thank you so much for your 5-star review.
We are delighted to hear you are happy with our lockets. Your support and kind words truly mean a lot to our team, and we look forward to hearing from you again in the future.😊
Best Regards
The Locket Tree team
Brought this locket for my daughters…
Brought this locket for my daughters 50th & am very pleased with it quality is good & delivery was extremely quick
May 11, 2026
Reply from The Locket Tree
Dear Sylvia
Thank you so much for your wonderful review.
We are delighted to hear that you were pleased with the quality of the locket and our quick delivery service.
We are sure the locket will be a treasured keepsake for many years to come. We wish your daughter a very happy 50th birthday. 😊
Best Regards
The Locket Tree team
Reply from The Locket Tree
Dear Susanne
Thank you so much for your 5-star review.
We are delighted to hear that you love your beautiful locket and were pleased with our fast delivery service.
Your support means a lot to us, and we are sure the locket will be a keepsake for many years to come.😊
Best Regards
The Locket Tree team
Thank you so much for your help here
May 12, 2026
Reply from The Locket Tree
Dear Rodney
Thank you so much for your kind words.
We are delighted to hear you are happy with your experience with The Locket Tree Company. Your support truly means a lot to us, and we hope to hear from you again in the future.😊
Best Regards
The Locket tree team
Reply from The Locket Tree
Dear Customer
Thank you for your kind review.
We are delighted to hear you are happy with our lockets. Your support really means a lot to us, and we look forward to hearing from you again in the future.😊
Best Regards
The Locket Tree team
Brought as a gift for a friend plain…
Brought as a gift for a friend plain modern silver heart locket with double image inside & 20" chain. Really lovely, good quality & quick delivery. My friend loved it.
April 28, 2026
Reply from The Locket Tree
Dear Tracy
Thank you so much for your 5-star review.
We are so pleased to hear that your friend loved the silver heart locket and that you were happy with the quality and quick delivery.
It means a lot to us that you chose our locket as such a special gift.❤️
Best Regards
The Locket Tree team
My second lockets from this company
My second lockets from this company. The first one was sliver. So I thought i would treat myself to a gold one with photos of both my mum and dad as a keepsake. Really beautiful little locket very special. Came really quickly too. I wish the chain was slightly thicker. As my grandson does grab a necklace. But it's beautiful and a heart on my heart really good service.
May 18, 2026
Reply from The Locket Tree
Dear Tracey
Thank you so much for your lovely review and for choosing us again.
We are truly honoured that your locket holds such special memories of your mum and dad. We are sure it will be a keepsake for many years to come.
We are delighted to hear you loved the gold locket and our quick service. We hope to hear from you again in the near future.😊
Best Regards
The Locket Tree team
GREART PRODUCT FAST DELIVERY
May 7, 2026
Reply from The Locket Tree
Dear Custpmer
Thank you so much for your kind review.
We are delighted to hear you were happy with the locket and our fast delivery service.
Your support means a lot to us, and we hope to hear from you again soon.😊
Best Regards
The Locket Tree team
Reply from The Locket Tree
Dear Catherine
Thank you for your fantastic review.
We are so pleased you were happy with the fast service. Your recommendation means a lot to us, and we really appreciate your support.😊
Best Regards
The Locket Tree team
Quick efficient service and delivery
Quick efficient service and delivery. Great that can make it personal and the pit the picture in for you. The person we bought it for loves it . Quality would recommend
May 8, 2026
Reply from The Locket Tree
Dear Customer
Thank you so much for your lovely review.
We are delighted to hear you were happy with the quick service and delivery. It is great to know the personalisation and photos made the gift extra special, and even better that the recipient loved it.
We really appreciate your recommendation and hope to hear from you again soon.😊
Best Regards
The Locket Tree team
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