The London Candle Store Reviews 270

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

Amazing candles which have a lovely, long lasting scent that make my home smell wonderful all day long!

Rated 5 out of 5 stars

Very impressed with London Candle Store. Murray was very helpful and went above and beyond to ensure a speedy delivery. Also, their wide selection of candles far exceed all high end department stores... See more

Rated 5 out of 5 stars

I ordered 4 Abd el Kader candles - your most popular and delicious scent - less than a fortnight before Christmas, but was told that you'd sold out. However, you then managed somehow to find me four,... See more

Rated 5 out of 5 stars

Fabulous service. Really pleased with my candle and scented matches which came beautifully wrapped and carefully packaged. I also had a personal handwritten thank you card - a nice touch. I’ll definit... See more

Company details

  1. Candle Store
  2. Flavours, Fragrances and Aroma Supplier

Written by the company

All of our home fragrances have been crafted by master perfumers using the finest ingredients sourced from around the world to guarantee that each one of The London Candle Store scented candles is filled with the very best luxury home fragrance . Designed to instantly scent your home and transform the space around you The London Candle Store collection of luxury candles will bring your interior to life evoking scent memories that will last forever.


Contact info

4.9

Excellent

TrustScore 5 out of 5

270 reviews

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Rated 4 out of 5 stars

Love the candle

Love the candle, which is presented really well in its own box. The fragrance is divine, too. A tad pricy for my pockets unfortunately, which means I will only purchase for a special occasion.

December 10, 2021
Rated 3 out of 5 stars

…Online frustration

It took me several attempts to place my order online. I never did receive the discount offered for a first time purchaser. It was so frustrating that I placed an order with a rival company I had used before. The rival company didn't carry some items I needed, so I returned to the London Candle Company to purchase them. Unfortunately they lost out on a large order because of the inefficiency of the web site.

December 8, 2021
The London Candle Store logo

Reply from The London Candle Store

Hi Sue - thank you for taking the time to let us know of your issues purchasing with us. We are keen to understand your thoughts on our website, so that we can make any improvements to benefit everyone's experience online. A member of our customer service team will reach out to you soon. Best wishes - The London Candle Store

Rated 5 out of 5 stars

The candle is excellent

The candle is excellent - was part of a bday present for my partner and yes she loves it …… delivery and communication was perfect - my only concern was the 10% discount for signing up was never applied to my purchase but otherwise great service

Thanks

December 6, 2021
The London Candle Store logo

Reply from The London Candle Store

Hi Simon - thank you for letting us know regarding your welcome discount issue. A member of our customer service team will be in touch with you shortly to sort this for you. Best wishes - The London Candle Store

Rated 5 out of 5 stars

Great customer service

I had lots of questions about the candle I purchased for my son and contacting customer service was very good so helpful.

I was delighted with my purchase which arrived quickly and packaged well.
I would definitely use The London Candle store again.

December 2, 2021

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