Registered Office (UK) Ltd Reviews 

3,482
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 690 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff, noting their excellent customer service and prompt responses to queries. Many highlight the straightforward and efficient registration process, along with clear communication and guidance that simplifies complex procedures. The overall service is described as superb, reliable, and exceeding expectations, with many appreciating the smooth user experience and timely notifications. However, some customers also noted that the user interface could be confusing or awkward to use, particularly on mobile devices. A few other people also felt that response times could be improved and that the service sometimes felt impersonal, especially regarding critical government correspondence.

What people talk about most

Service

Customers had positive experiences with service, often highlighting its professionalism, efficiency, and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

User experience

Consumers generally report a positive user experience, highlighting ease of use, smooth processes, and... See more

Customer service

People report positive experiences with customer service, highlighting prompt, helpful, and professional... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Dear Registered Office (UK) Ltd, Thank you for your message. Overall, my experience with your service has been positive. The registration process was straightforward, and communication has... See more

Company replied

Rated 4 out of 5 stars

seemed straight forward, however the UI can be a bit confusing... i had paid for a service an there as another section that said i can purchase, so i assumed that i had not made the purchase already,... See more

Company replied

Rated 4 out of 5 stars

Friendly calls to me about the service, when sometimes a deadline is close for renewal etc. Costing structure is a bit adhoc; upgrading clashes with renewals and if you are not sharp, you will end up... See more

Company replied

Rated 5 out of 5 stars

The London office services provided by Registered Office, LTD have been supporting our small business endeavor for over 6 years now. We love our small office where I work out of when in town, its Grea... See more

Company replied


Company details

  1. Virtual Office Rental
  2. Business Administration Service
  3. Business to Business Service
  4. Conference and Meeting Room Service
  5. Coworking Space

About Registered Office (UK) Ltd

Written by the company

Established in 2014, The Registered Office has grown to become one of the UK’s most trusted and reliable providers of professional business services. As a leading behind-the-scenes B2B partner, we specialise in offering flexible and cost-effective solutions that help businesses of every size – from ambitious startups to established international enterprises – operate with credibility, privacy, and professionalism. Our core services include Registered Office Address, Director Service Address, Virtual Business Address, Company Formations, Ready-Made Companies, Meeting Space, and Telephone Answering solutions.

Headquartered in Ipswich, with additional offices in Edinburgh and London, we provide nationwide coverage and the reassurance of local expertise. Our mission is to make it simple for companies to establish a strong presence in the UK, whether they are local entrepreneurs or global organisations expanding into the market. By providing secure and prestigious business addresses, we enable our clients to build trust with their customers, protect their privacy, and stay fully compliant with UK regulations. From a virtual office in London to tailored company formation support, our services are designed to adapt to the unique needs of modern businesses.

We take pride in our reputation for exceptional customer service, transparent pricing, and industry expertise. Thousands of clients worldwide trust us to manage their essential business requirements, knowing they will always receive fast, efficient, and professional support. With offices in Ipswich, Edinburgh, and London, our global reach is combined with a genuine UK presence, empowering businesses to trade confidently and grow successfully.

Our websites include:
thelondonoffice.com
mycoworks.co.uk
mycoformations.co.uk
myco-hub.com

Written by the company

Always here for your business.
From startups to global brands, we deliver reliable, friendly, and responsive services that support your success every step of the way.
Your Business Partner
We help businesses of all sizes establish credibility with a prestigious UK office address, reliable mail handling, and trusted support.
Services That Grow With You
Whether you need a virtual office, call answering, or meeting space, our flexible solutions adapt to your business journey.
Trusted by 70,000+ Businesses
For over 10 years, we’ve supported UK and international businesses with professional addresses and responsive services.
Your Business, Our Priority
We’re committed to treating every client with professionalism, transparency, and genuine support.

Your peace of mind, guaranteed

14-day cancellation window

If you change your mind within 14 days of your order, you can request a refund. Refunds are returned to your original payment method, with a small admin fee applied. Simple, clear, and hassle-free.

Contact info

30% Off Virtual Business Plus

Now £140, was £199.99. Upgrade your business presence today.

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(3,482)

674 reviews in the last 12 months

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Rated 3 out of 5 stars

Not enough comms about renewal and…

Not enough comms about renewal and charged a “late renewal fee”. So does that mean if I just cancel it and create a new account, I’ll get it for the same price? Doesn’t make sense.

May 1, 2026
Registered Office (UK) Ltd logo

Reply from Registered Office (UK) Ltd

Dear Client,

We’re sorry you feel this way. We do send multiple renewal reminders (4 in total) before any late renewal fee is applied. If a service isn’t renewed on time, our team then has to begin the process of suspending and removing the address from Companies House records, which naturally creates additional admin work.

Kind regards

Registered Office (UK) Team

Rated 1 out of 5 stars

My concern is not with your KYC or…

My concern is not with your KYC or compliance procedures themselves, as I fully understand and respect the need for AML and compliance controls.

However, my concern relates to the onboarding transparency and process management.

At no point before payment, identity verification, document submission, or multiple compliance exchanges was I informed that your internal policy may automatically reject applicants from certain FATF-monitored jurisdictions regardless of the quality of their documentation or the nature of their intended business activity.

Had this been disclosed clearly at the beginning of the onboarding process, I could have avoided spending considerable time gathering documents, completing verification procedures, corresponding extensively with your compliance team, and delaying my ability to engage alternative providers.

In my view, if additional jurisdiction-based eligibility criteria exist beyond the published KYC document requirements, these should be communicated transparently before payment and onboarding begin.

While I appreciate the professionalism of your staff throughout the process, the overall experience resulted in unnecessary delays, uncertainty, and lost opportunities to pursue other service providers earlier.

May 7, 2026
Registered Office (UK) Ltd logo

Reply from Registered Office (UK) Ltd

Dear Alterkait,

Thank you for your feedback. We appreciate your understanding of the importance of AML and compliance procedures. While we aim to make our onboarding process as clear as possible, all applications remain subject to internal compliance and risk assessments, including jurisdictional checks, which may only become apparent during the verification process.

In this case, discrepancies between the information provided and the application access/payment location triggered additional compliance concerns, and unfortunately we were unable to proceed with the application. We appreciate your comments regarding transparency and will take them on board as part of our ongoing review of our onboarding processes.

Kind regards

Registered Office (UK) Team

Rated 1 out of 5 stars

0/10 wouldn't recommend

0/10 wouldn't recommend. There was no indication on the website that you needed to be a registered company in order to full register on their system. It appeared you could use their address even as a sole trader. Upon taking my money they then proceeded to tell me that they will not refund my money and will not provide me with a virtual address because I hadn't registered my business....which I couldn't do as I'm a sole trader. I emailed them twice and no one responded only to be send an automated email that I will not be refunded. Avoid like the plague and save your money!

April 27, 2026
Registered Office (UK) Ltd logo

Reply from Registered Office (UK) Ltd

Dear Nate,

We’re sorry you feel this way, however we would like to clarify a few points. Our services are available to sole traders as well as limited companies, however all clients are required to complete our mandatory KYC verification checks before services can be activated. Unfortunately, your application remained incomplete as we were still awaiting the required proof of address documentation.

Our records also show you were advised on 8th May to contact our refunds team directly regarding your concerns. The automated emails received were part of our compliance process following the incomplete verification. We appreciate your feedback and wish you all the best moving forward.

Kind regards

Registered Office (UK) Team

Rated 5 out of 5 stars

Good company.

Good company.
No issue regarding administration folks.

May 5, 2026
Registered Office (UK) Ltd logo

Reply from Registered Office (UK) Ltd

Dear JCTaba,

Thank you for your kind review! We’re pleased to hear you’ve had a positive experience with our team and administration services. We really appreciate your support!

Kind regards

Registered Office (UK) Team

Rated 5 out of 5 stars

The whole online registration service…

The whole online registration service was so quick and easy to complete. The options on the website are clear and easy to navigate. I had my Central London office set up in no time, and the convenience of using the address as a Director is a valuable addition. I had a follow up welcome call from the Office Team within a day or two, which was a great customer service touch.

April 29, 2026
Registered Office (UK) Ltd logo

Reply from Registered Office (UK) Ltd

Dear Miss Birchall,

Thank you so much for your wonderful review! We’re delighted to hear you found the registration process quick and easy, and that our website made everything simple to navigate. It’s great to know the welcome call and Director address service added to your experience too. We really appreciate your support and look forward to continuing to support your business!

Kind regards

Registered Office (UK) Team

Rated 5 out of 5 stars

Quick turnaround

Quick turnaround, great communication and got everything sorted for me.

April 28, 2026
Registered Office (UK) Ltd logo

Reply from Registered Office (UK) Ltd

Dear Luxe Noir Ltd,

Thank you for your fantastic review! We’re so pleased to hear you were happy with the quick turnaround and communication from our team. We really appreciate your support!

Kind regards

Registered Office (UK) Team

Rated 1 out of 5 stars

according with there policy i provided…

according with there policy i provided my documents .still its not resolve.

May 6, 2026
Registered Office (UK) Ltd logo

Reply from Registered Office (UK) Ltd

Dear Brook Consultants Limited,

We’re sorry you feel this way. While we appreciate that documents have been provided, our records show we are still awaiting the required cardholder verification before we can complete the checks and activate the service. These compliance steps are mandatory for all clients, and we’ll be happy to progress this as soon as the outstanding verification is completed.

Kind regards

Registered Office (UK) Team

Rated 5 out of 5 stars

Really easy to manage and use .

Really easy to manage and use .

May 5, 2026
Registered Office (UK) Ltd logo

Reply from Registered Office (UK) Ltd

Dear Sharon Burrows,

Thank you for your great review! We’re so pleased to hear you’ve found our service easy to use and manage. We really appreciate your support!

Kind regards

Registered Office (UK) Team

Rated 4 out of 5 stars

Excellent service during the…

Excellent service during the incorporation phase. The compliance team is thorough and quick. I am now waiting for my official HMRC documents and I am confident that their mail scanning service will be just as efficient as the setup process.

April 28, 2026
Registered Office (UK) Ltd logo

Reply from Registered Office (UK) Ltd

Dear Serhat Inan,

Thank you for your great review! We’re delighted to hear you had a positive experience during the incorporation process and found our compliance team helpful and efficient. We appreciate your confidence in our mail scanning service and look forward to continuing to support your business.

Kind regards

Registered Office (UK) Team

Rated 1 out of 5 stars

Submitted all my ID documents for…

Submitted all my ID documents for verification as requested, but I still have no access to my account. Very poor services and no communication explaining the delay. Expected much better given the time-sensitive nature of a registered address services.

May 5, 2026
Registered Office (UK) Ltd logo

Reply from Registered Office (UK) Ltd

Dear Widerange Professional Service,

We’re sorry you feel this way. Our records show that emails were sent regarding the KYC verification requirements, including requests for the cardholder email address so we could issue the Sumsub verification link. Unfortunately, the Sumsub verification process was never completed, which meant we were unable to activate the account in line with our compliance obligations. We appreciate that registered address services can be time-sensitive, but all applications must complete verification before services can commence.

Kind regards

Registered Office (UK) Team

Rated 2 out of 5 stars

Title : Signed up for government correspondence – too slow for legal deadlines

Title: Signed up for government correspondence – too slow for legal deadlines

Review:

I signed up for this registered office service specifically to receive government and court correspondence. That is what I paid for.

I am currently involved in a Judicial Review claim against the FCA and HM Treasury. Under court rules (CPR 54.7), I must serve legal documents within 7 days of a court decision. Time is critical.

The Administrative Court sent a letter to my registered address dated 6 May 2026. As of 12 May 2026, I still have not received it forwarded to my home address in Kent. That is 6 days for a letter that should take 1-2 days by Royal Mail.

I have contacted them to ask for urgent forwarding. The delay continues.

For standard business post, this might be acceptable. For government and court correspondence with strict legal deadlines, it is not. I have had to notify the court of the delay to protect my legal claim.

Would I recommend them? For basic company registration – maybe. For time-critical government or court correspondence – no.

May 6, 2026
Registered Office (UK) Ltd logo

Reply from Registered Office (UK) Ltd

Dear Carlton,

We’re sorry to read your review, however we feel it’s important to clarify a few points. Our records show that our address is not currently being used as your registered office address on Companies House, meaning we would not ordinarily receive official government or court correspondence on your behalf. We also cannot find any emails or contact from you regarding missing or delayed mail prior to this review.

Had any correspondence been received for your company, it would have been processed in line with our normal mail handling procedures. We appreciate that legal matters are time-sensitive and would always encourage clients expecting urgent documents to contact us directly so we can assist where possible.

Kind regards

Registered Office (UK) Team

Rated 5 out of 5 stars

Simple and effective

Simple and effective, and very helpful

April 27, 2026
Registered Office (UK) Ltd logo

Reply from Registered Office (UK) Ltd

Dear Wwmep Engineering Consultancy,

Thank you for your lovely review! We’re delighted to hear you found our service simple, effective, and helpful. We really appreciate your support!

Kind regards

Registered Office (UK) Team

Rated 5 out of 5 stars

Great service

Great service.
Much recommended !

April 27, 2026
Registered Office (UK) Ltd logo

Reply from Registered Office (UK) Ltd

Dear W. Gill,

Thank you for your kind review and recommendation! We’re so pleased to hear you’re happy with our service and really appreciate your support.

Kind regards

Registered Office (UK) Team

Rated 1 out of 5 stars

closed my application even though l did…

closed my application even though l did not see email advising that will be closed if l did not complete registration.

what happens if l dont get to see the email?

April 27, 2026
Registered Office (UK) Ltd logo

Reply from Registered Office (UK) Ltd

Dear S Hunter,

We’re sorry you feel this way. Our records show that multiple emails were sent regarding the required KYC verification process, including notification that the application would be suspended if the checks were not completed.

Unfortunately, as we did not receive the requested information or completion of the Sumsub verification, the application was automatically closed in line with our compliance obligations.

Kind regards

Registered Office (UK) Team

Rated 5 out of 5 stars

Excellent Service at Affordable Prices

I would highly recommend TheLondonoffice.com to everyone looking for reliable and affordable business services. They truly fulfill all your requirements within your budget and provide excellent customer support throughout the process. I really appreciate their professional and efficient services. Thank you very much, TheLondonoffice.com!

May 4, 2026
Registered Office (UK) Ltd logo

Reply from Registered Office (UK) Ltd

Dear Aaiaukltd Limited,

Thank you so much for your wonderful review and recommendation! We’re delighted to hear you found our service reliable, affordable, and professional. Providing great customer support and value for our clients is always our goal, so your kind feedback truly means a lot to the team. We really appreciate your support!

Kind regards

Registered Office (UK) Team

Rated 5 out of 5 stars

Good service

April 27, 2026
Registered Office (UK) Ltd logo

Reply from Registered Office (UK) Ltd

Dear Victoria,

Thank you for your review! We’re really pleased to hear you’re happy with our service and appreciate you taking the time to share your feedback.

Kind regards

Registered Office (UK) Team

Rated 5 out of 5 stars

It's a very professional service


It's a very professional service

April 26, 2026
Registered Office (UK) Ltd logo

Reply from Registered Office (UK) Ltd

Dear Eduardo,

Thank you for your kind review! We’re so pleased to hear you found our service professional. We really appreciate your support and look forward to continuing to support your business.

Kind regards

Registered Office (UK) Team

Rated 5 out of 5 stars

Best Registered address, I just renewed.

it's a great place if you don't have a proper place for your business. Staff are very helpful too

May 1, 2026
Registered Office (UK) Ltd logo

Reply from Registered Office (UK) Ltd

Dear CG Bathrooms Limited,

Thank you so much for your kind review and for renewing with us! We’re delighted to hear you’ve found our registered address service helpful and that our team has been able to support you along the way. We really appreciate your continued trust in us and look forward to supporting your business for many more years to come.

Kind regards

Registered Office (UK) Team

Rated 5 out of 5 stars

Simple easy process. no fuss. Affordable

have been with them for 5 years now. price increase a bit high this year but still very competitive

May 2, 2026
Registered Office (UK) Ltd logo

Reply from Registered Office (UK) Ltd

Dear RJ Lewington-Pytka,

Thank you for your continued support over the last 5 years! We’re really pleased to hear you’ve found our service simple, affordable, and easy to use. We appreciate your understanding regarding this year’s price increase, and we’ll continue working hard to provide great value and service for all our clients.

Kind regards

Registered Office (UK) Team

Rated 5 out of 5 stars

Amazing full of love happiness and more…

Amazing full of love happiness and more blessings to us God bless you all Team

May 10, 2026
Unprompted review
Registered Office (UK) Ltd logo

Reply from Registered Office (UK) Ltd

Dear Regie Saul,

Thank you so much for your wonderful review and kind words! We truly appreciate your support and are so pleased to hear you had such a positive experience with our team. Wishing you continued success and blessings too!

Kind regards

Registered Office (UK) Team

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