I had a really good experience with LOWE Management. Everything was clear and easy from the start, and the team was always helpful when I had questions. The house was in good condition, and t... See more
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There is great communication between the tennant & Lowe. The Lowe property I live in is secure, clean, affordable & a great bunch of friendly other working people that live there.
Company replied
I found Lowe Group to be very understanding and helpful to my accommodation needs. I had to.move out of my previous accommodation at very short, but Lowe made sure I could move in prior to my deadli... See more
Company replied
Great place to be and really helpful people to liaise with. Shout out to Adam, Mark and Darius for all the help and the new kitchen at coitbury house is amazing.
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Company details
Written by the company
We deliver cost-effective, innovative solutions to managing vacant properties, which create social impact and support local communities.
Contact info
1A Saltoun Road, SW2 1EN, London, United Kingdom
- 020 8038 4010
- info@thelowegroupltd.com
- thelowegroupltd.com
4.6
Excellent
115 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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I had a really good experience with…
I had a really good experience with LOWE Management.
Everything was clear and easy from the start, and the team was always helpful when I had questions. The house was in good condition, and the people I lived with were friendly, which made it a nice place to stay.
Communication was smooth, and any issues were handled quickly.
Overall, I enjoyed my time there and would be happy to stay with them again in the future.
Thank you to the team!
May 1, 2026
Unprompted review
Reply from The Lowe Group
Thanks so much for taking the time to leave such a lovely review.
Really happy to hear everything felt clear and straightforward from the start, and that the team were able to help whenever you needed. It’s also great to hear you enjoyed the house and got on well with the people you lived with, that makes such a difference.
We really appreciate the kind words about communication and how quickly things were sorted when needed.
Thanks again, and we’d be more than happy to have you stay with us again in the future!
Great place to be and really helpful…
Great place to be and really helpful people to liaise with. Shout out to Adam, Mark and Darius for all the help and the new kitchen at coitbury house is amazing.
May 1, 2026
Unprompted review
Reply from The Lowe Group
Thanks so much for the lovely review Craig!
Really glad to hear you’ve had a good experience and that the team have been helpful. I’ll make sure Mark and Darius see your shoutout - they’ll really appreciate it.
And great to hear you’re loving the new kitchen at Coitbury House - it’s definitely a good upgrade!
Thanks again for taking the time to share this.
There is great communication between…
There is great communication between the tennant & Lowe. The Lowe property I live in is secure, clean, affordable & a great bunch of friendly other working people that live there.
April 30, 2026
Unprompted review
Reply from The Lowe Group
Thanks so much for your kind review! We’re really pleased to hear you’ve had a positive experience with Lowe and that you’ve found the property secure, clean, and affordable.
It’s also great to know the communication has been strong and that you’re enjoying the community in the building - we love hearing that.
Thanks again for taking the time to share your feedback, and please don’t hesitate to reach out if you ever need anything.
The LOWE team was wonderful in how they…
The LOWE team was wonderful in how they worked through procedure. It turned out I had made a mistake but Jade and Adam were kind enough to give some leeway and sorted things out with an issue. This one action tells me a lot about the company that is LOWE. You won't be disappointed with how they handle things. Thank you once again, Kai.
March 27, 2026
Unprompted review
Reply from The Lowe Group
Thanks so much for taking the time to leave this review, Kai.
We’re really pleased to hear you had a positive experience with Jade and Adam, and that they were able to work through everything with you and get it sorted. We always aim to be fair, understanding, and solution-focused, so it means a lot to know that came across.
Thank you again for your kind words, we really appreciate your support.
The LOWE Team
I found Lowe Group to be very professional and understanding
I found Lowe Group to be very understanding and helpful to my accommodation needs. I had to.move out of my previous accommodation at very short, but Lowe made sure I could move in prior to my deadline date to vacate my previous accommodation. There are three floors in my building and each floor has kitchens, washing machines fridges, etc.
Each guardian is selected after proper background checks and I've already met some very nice new people.
I would thoroughly recommend Lowe Group.
March 3, 2026
Unprompted review
Reply from The Lowe Group
Hi Nikhil,
Thank you so much for your kind words! We’re thrilled to hear that we could make your move as smooth as possible. It’s great to know you’re settling in well and enjoying the facilities and community on your floor. We take pride in selecting guardians carefully to create a safe and welcoming environment, and we’re glad that’s reflected in your experience. We really appreciate your recommendation and look forward to continuing to support you during your stay.
It was really amazing Harryand Freddie
It was really amazing Harry and Freddie really helped understand each step and put me in the right spot to get thing done and on time. It was really easy process for me thank to them. I really appreciate them for the help means a lot.
March 11, 2026
Unprompted review
Reply from The Lowe Group
Thank you so much for your kind words. We have passed your feedback along to Harry and Freddie.
We are delighted that you experienced a smooth move-in process and hope you love living in your new flat!
Great experiense
We recently moved out of our flat managed by Lowe Guardians and wanted to share some feedback about our experience.
Our stay in the flat was very positive. The property was comfortable, well maintained, and provided a safe and pleasant place to live during our time there. Whenever anything needed attention, it was handled quickly and efficiently, which we really appreciated.
We would also like to thank the team for their professionalism and support throughout our stay. Communication was always clear, and everyone we interacted with was friendly, helpful, and responsive. The whole process, from the beginning of our stay until moving out, was smooth and well managed.
We are grateful for the time we spent in the property and for the support provided by the Lowe Guardians team. We would happily recommend them to others looking for a reliable and well-managed property guardian company.
March 12, 2026
Unprompted review
Reply from The Lowe Group
Nick, thank you for taking the time to leave such a thoughtful review. We're really pleased to hear that you had a positive experience with us, that the team were responsive, and that you enjoyed living in the property.
We'll be sure to share your kind words with the team! Thank you for being such great guardians, and we wish you all the very best in your next home. If you ever decide to become guardians again in the future, we’d love to have you back.
Great experience renting with LOWE
Great experience renting with LOWE. Very reliable and helpful during the tenancy process. Communication was easy and everything was handled in a respectful and cooperative way. Highly recommended!
March 12, 2026
Unprompted review
Reply from The Lowe Group
Thank you for your kind review! We're thrilled to hear the process felt smooth and supportive, and that our team’s communication and reliability made a real difference.
Best guardianship company out there.
March 11, 2026
Unprompted review
Reply from The Lowe Group
We're so pleased you think so - thank you Max!!
Recommended!
LOWE have been great from start to finish.
Jade looked after me and made the process super smooth.
Highly recommended!
March 6, 2026
Unprompted review
Reply from The Lowe Group
So pleased you have had a great experience! We will make sure to pass on your kind words to Jade ❤️
My experience with Lowe
My personal experience being a guardian with Lowe was honestly a smooth time. Very professional. The company itself is full of nothing but kind & diverse staff. Very accommodating. Any maintenance issues I had was also solved in a timely manner. So glad I found this guardianship to be honest. If I consider guardianship again in the future, I know I’ll be heading right back here!!
March 6, 2026
Unprompted review
Reply from The Lowe Group
Thank you so much for taking the time to leave such a thoughtful review. We are so pleased that you had a good experience and we'll always be here for you anytime you need us in the future!
My experience as a new LOWE guardian has been incredible.
I don't usually write reviews but I have been blown away by Lowe - my experience as a new guardian has been incredible.
It was only a month ago that my boyfriend and I decided to become Lowe guardians and the entire process since then has been incredibly easy and straightforward. We went from signing up and submitting references etc to moving into a beautiful, wooden floored, high-ceiling warehouse studio in central London in just over 2 weeks, with hands-on support from Poppy, Isaac, Adam, Harry, Teresa and the Lowe team. Nothing has been a problem and the team has responded quickly to any questions we have had. What's more is that I feel the Lowe team really want to help, going above and beyond to be accomodating - we were allowed to move in a couple of days early, decorate the space as we like and Isaac came round within a couple of hours of an email I sent to answer a couple of questions I had. A far cry from the ways of estate agents.
In all honesty, I can't believe there isn't more talk about guardianships in London's staggeringly overpriced, dead-end and depressing rental market. We also feel very much a part of a new and exciting creative community here - something that I have found lacking here in London.
Thank you so much Lowe team - this is the happiest living situation I've ever had in 14 years of living in London. If you're umm-ing and ahh-ing about becoming a guardian - take this as your sign.
March 2, 2026
Unprompted review
Reply from The Lowe Group
Thank you so much for taking the time to write such a thoughtful review, it really means a lot to the whole team!
We’re so pleased to hear that your experience becoming guardians has been smooth and that you’re enjoying the space and the community around you. Creating homes that feel inspiring, supportive and a little different from the traditional London rental experience is exactly what we aim for, so it’s wonderful to hear it’s been the happiest living situation you’ve had in London.
I’ll be sure to pass your kind words on to Poppy, Isaac, Adam, Harry, Teresa and the rest of the team, they’ll really appreciate your kind words.
Thanks again for trusting us with your home, and welcome to the Lowe community. ✨
A very positive guardianship experience
I was a guardian at a school in central London and had a very positive experience with Lowe. They were professional and responsive, with maintenance issues dealt with promptly, including same-day repairs to my fire door. Communication was clear and I felt well supported throughout my stay. I plan to return to a Lowe guardianship when I’m back in London.
February 10, 2026
Unprompted review
Reply from The Lowe Group
We’re so glad to hear you had such a positive experience with us and absolutely love for you to return to a Lowe guardianship when you’re back in London. Thank you so much for your kind words and for the lovely card and biscuits! Hope you have a safe journey back to Australia. Take care 💛
I've recently become a guardian at a…
I've recently become a guardian at a Lowe property. Their team is kind and helpful, and I'm very happy with the experience so far. I would ignore what you may have heard about property guardianships in the past and any negative connotations, these guys seem to be doing it right
February 4, 2026
Unprompted review
Reply from The Lowe Group
Thank you so much for taking the time to share this Andy, it really means a lot to us. We’re so glad to hear you’re happy in your new home and that the team has been kind and helpful along the way 💛
We know property guardianship can come with some preconceived ideas, so it’s especially rewarding to hear that your experience has been a positive one. Our aim is always to do things transparently, responsibly and with people at the heart of every decision, so hearing that reflected back is huge for us.
Welcome to the LOWE community and thanks again for trusting us. We’re really pleased to have you with us.
Great guardianship
Great guardianship, been with them more than 3 years now. Very helpful team. Of course it's not like the private tenancy. But they respond and try to solve any issues/ maintenance. The 2 locations I lived in where decent and well kept. You do feel part of a community, and I met great people. We still keep in touch.
January 25, 2026
Unprompted review
Reply from The Lowe Group
Thank you so much for the kind feedback and for putting your trust in us for so long! We’re really glad you’ve felt supported and at home and that the spaces and community made such a positive impact. It means a lot to know those connections have lasted beyond the buildings themselves. Thanks for being part of the LOWE community 💛
This sevice is very mordern
This sevice is very mordern compaied to some the housing agents/compaines I have used
It's by far not for everyone this life style but lowe have made it much Easyer
The online fourms are self contained and easy
The Propertys are grate!! The electrics plumming on point you can't expect a full functioning place due to nature of the conditions but it all ways seems fair and everything is looked into and explained
And the payment system emailes you to remind you your rent is coming out as it is big chunk of money that might be in another account etc so very handy
Commication is very good not overwhelming but also fast when needs to be
January 22, 2026
Unprompted review
Reply from The Lowe Group
Thanks so much for sharing your thoughts Rob! We’re really happy to hear that your experience with us has been smooth and straightforward. It means a lot to us to know that you feel we are making a real difference. We really appreciate you being part of the LOWE community and your feedback genuinely makes our day! Have a great weekend! 💛
The lowe Group are a great company and…
The lowe Group are a great company and are always happy to help when needed. I have been with lowe for 4 years now and never had an issue and if I did It was resolved quickly.
January 21, 2026
Unprompted review
Reply from The Lowe Group
Thank you so much for your kind words Thomas we’re so pleased to hear that you’ve had such a positive experience over the last few years and hope that this continues for the duration of your time with us. Your feedback means a lot to our team, we hugely appreciate your continued support.
Moving between Lowe properties is…
Moving between Lowe properties is seamless. There's always a variety of properties ready to move into when a client takes back a property.
Does what it says on the tin.
January 21, 2026
Unprompted review
Reply from The Lowe Group
Thank you so much for your kind words. We really appreciate you taking the time to share your experience and being part of the LOWE community. 💛
Awesome people!
I had an incredible time working with the people at LOWE, everyone was so incredibly friendly and professional! Tim and Poppy were amazing bosses and the company's mission was a really special thing to be a part of.
October 24, 2025
Unprompted review
Reply from The Lowe Group
We had an amazing time working with you! Hope you are loving being back in NZ & Australia in time and we cannot wait to see Honey Bun Bake Co take over the world!!
Caution required for what your living experience will actually be like
I think Lowe are generally a well run company, in an industry known for ‘dodgy dealings’. However, my experience was very poor - and I have receipts of everything. Use this as a word of warning, everyone, if you require support from Lowe.
I’ve been a guardian at a property for 6 months (Telford Road), and have a high threshold for putting up with things I don’t like. I handed in my notice to leave today.
- my radiator doesn’t work, and I gave up asking for someone to fix it after 4 attempts. It’s been 6 months. My window has what look BB gun holes, so you can imagine how freezing it was during winter. Lowe did nothing to address this.
- 2 rooms on my floor have couples in them, something I was told would not happen (couples). Normally I wouldn’t care, but the noise after midnight is high, on a daily basis. Coupled with the fact there are 2 washing machines for 36+ people; it can be a stressful experience.
- you’re told you can create an identity in the living areas, but in reality, you’re not allowed (due to extremely inconsistent fire safety and building safety rules. WILDLY inconsistent)
- had no working sink in the kitchen for 3 weeks
- the worst black mould I’ve seen in a room I’ve lived in, there when I moved in. I believe this caused severe lung issues for a period of 2 weeks.
- Notting Hill carnival communication discrepancies
I don’t want to divulge everything, but if you’d like to know more (including mice), please reach out.
I’m a nutshell, the rooms in the building I’m in are very overpriced for the service and support you should receive, and far from promoting community living, Lowe are effectively landlords who aren’t bound by the same rules protecting tenants.
March 14, 2025
Unprompted review
Reply from The Lowe Group
Hi Sandip,
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear that your experience at Telford Road didn’t meet your expectations. Our aim is for every guardian to feel supported and listened to, and we regret that this wasn’t your experience.
We’ve reviewed your concerns carefully against our records to understand what happened.
Regarding your radiator, a maintenance ticket was raised on the 24th November. Our team arranged for an engineer to attend within a few days but the visit had to be postponed due to your Covid isolation period. The engineer confirmed on the 3rd December that the radiator had been fixed. Do note that the rooms at Telford Road (a former school) do not feature hot water in the rooms themselves, so the sink is working as intended.
You are absolutely right that couples are not permitted to live together under our licence agreements at Telford Road. It’s very important that this rule is followed and we’d be grateful if you could let us know privately (info@thelowegroupltd.com) which rooms you believe contained couples so we can follow up and take appropriate action. This would be treated as a serious breach of our licence agreement.
We acknowledge that there is a balance to strike between creating a sense of home in the communal areas and adhering to strict fire and building safety standards. Our priority is always to ensure everyone’s safety but we appreciate that the rules can sometimes feel inconsistent or change unexpectedly and we are working to improve this. Fire regulations have become significantly tighter since the tragic Grenfell fire, particularly for Houses of Multiple Occupation like Telford Road and as such we are continually reviewing how we can make communal areas feel welcoming while keeping all our guardians safe.
The blocked sink in the kitchen was reported by several guardians around 25 February and resolved on 11 March, a longer timeframe than we would have liked and we apologise for that delay. We also recognise that having only two washing machines for a large property can be challenging and we’re reviewing ways to improve shared facilities.
We couldn’t find any record of reports relating to the window or black mould but we take these issues extremely seriously. If you’re comfortable sharing further details, please contact us at info@thelowegroupltd.com so we can investigate thoroughly.
We’re sorry that your experience left you feeling unsupported. We’re always striving to do better and truly appreciate your feedback, it helps us improve the guardian experience across all our properties.
Best wishes,
The LOWE Team
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