I had a really good experience with LOWE Management. Everything was clear and easy from the start, and the team was always helpful when I had questions. The house was in good condition, and t... See more
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There is great communication between the tennant & Lowe. The Lowe property I live in is secure, clean, affordable & a great bunch of friendly other working people that live there.
Company replied
I found Lowe Group to be very understanding and helpful to my accommodation needs. I had to.move out of my previous accommodation at very short, but Lowe made sure I could move in prior to my deadli... See more
Company replied
Great place to be and really helpful people to liaise with. Shout out to Adam, Mark and Darius for all the help and the new kitchen at coitbury house is amazing.
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Company details
Written by the company
We deliver cost-effective, innovative solutions to managing vacant properties, which create social impact and support local communities.
Contact info
1A Saltoun Road, SW2 1EN, London, United Kingdom
- 020 8038 4010
- info@thelowegroupltd.com
- thelowegroupltd.com
4.6
Excellent
115 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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We Have Been dealing with with Lowe…
We Have Been dealing with with Lowe group for over 4 years now. Great communication excellent service.
February 3, 2025
Unprompted review
Reply from The Lowe Group
Thank you for your support over the past four years! We’re so pleased to hear that you’ve had a great experience with our team and that our communication and service have met your expectations.
We truly appreciate your trust in us and look forward to continuing to work with you!
Re -active and planned works
We under take various plumbing / heating works for The Lowe Group at their premises in the south of England. Teresa is very pro-active and gives great information on the nature of the works required. The Group is very easy to deal with. They always have the best interests of their tenants at the forefront of their dealings with Heatcomp.
January 29, 2025
Unprompted review
Reply from The Lowe Group
Thank you for your kind words and for all the great work you do! We really appreciate your partnership and the high standard of service you provide across our properties. Teresa and the team work hard to ensure everything runs smoothly, and it’s great to hear that our collaboration has been a positive one.
Looking forward to continuing to work together!
7 Years as a Lowe Licencee
I lived in a shared property with nine others in Brixton for five years, and it was a fantastic community—especially during the Covid lockdowns. The licence fee was excellent value, and the location, just four minutes from Brixton Station, was unbeatable.
I have since moved into a one-bedroom flat through Lowe, which is not only well-located but also much more affordable than the soaring rents in London. Lowe has truly gone from strength to strength. They are now a highly organised, thorough, and considerate team who have taken great care of me, particularly when I needed to relocate.
Their maintenance system has improved significantly under Teresa’s management, with excellent communication and organisation. Poppy and Tim, who run the business, are friendly, approachable, and always responsive to any concerns. Joe and Lauren in the lettings team were incredibly accommodating and made my move smooth and hassle-free.
If you're looking for a more affordable option in London without compromising on quality, I highly recommend seeing what Lowe has to offer. Having been with them for almost seven years, I can confidently say they genuinely listen to their licensees and have continually refined their systems and communication to provide an even better experience.
February 1, 2025
Unprompted review
Reply from The Lowe Group
Wow — seven years with LOWE - one of our OGs! We’re truly grateful for your continued trust in us and for taking the time to share such thoughtful feedback. It’s wonderful to hear that you’ve had such a positive experience, from living in a shared property in Brixton to now settling into your own one-bedroom flat.
We’re especially pleased that you’ve seen improvements over the years, particularly in our maintenance and communication. Teresa, Poppy, Tim, Joe, and Lauren will be so happy to hear your kind words! Creating a strong sense of community and providing high-quality, affordable housing is at the heart of what we do, so it means a lot to hear that reflected in your experience.
Thank you again for your recommendation—we wish you all the best in your new home and are always here if you need anything!
Exceptional Guardianship & Community Support – The Best in London!
I've been living with LOWE since 2017, living in several of their properties over the years, and it has always been a pleasure to deal with them. The team is incredibly kind, responsive, and professional, always addressing any questions or property-related issues efficiently.
Beyond providing fantastic guardianship opportunities, LOWE has also supported my business through their charity initiatives, offering affordable co-working space that made a real difference. Having known them since the early days, it's been amazing to witness their growth while maintaining their commitment to creating affordable, community-driven living and working spaces.
Without a doubt, LOWE is the best guardianship in London—highly recommended for anyone looking for a reliable and supportive housing solution!
January 31, 2025
Unprompted review
Reply from The Lowe Group
Dear Jesus, you don't need us to tell you how much we appreciate your incredible support over the years! You are a true friend of the company! It means a lot to hear that you've had such a positive experience with LOWE, not just as a guardian but also through our charity initiatives and co-working spaces. Supporting our community is at the heart of what we do, so knowing we’ve been able to make a real difference for you is truly rewarding.
We’ve loved having you with us since the early days and are so grateful for your kind words about our growth and commitment to affordable, community-driven spaces. Your recommendation means the world, and we’re always here if you ever need anything!
Hello everyone
Hello everyone,
This was my third experience with Lowe group. One of the best guardian companies in London. I always enjoy my time with them. I was renting a descent size studio flat in West Kensington and the rent price was very reasonable so the location and the studio size. Lowe management team is amazing especially Lauren and Teresa they are always happy to help and assist with any issues or inquiries. I highly recommend Lowe guardian. I was very happy with the studio, location and the company but it’s unfortunate that I have to work from the office now and commute from West Kensington to Marlow wasn’t an easy choice.
January 30, 2025
Unprompted review
Reply from The Lowe Group
Thank you so much for your taking the time to leave a review and for choosing LOWE for the third time—we truly appreciate your trust in us! Lauren and Teresa will be thrilled to hear your feedback—they are wonderful assets to our team and they will greatly appreciate your kind words!
While we’re sorry to see you go, we completely understand that commuting from West Kensington to Marlow is a big change. If your circumstances ever change, we’d love to welcome you back in the future. Wishing you all the best in your new role!
Avoid, avoid
They are flat out exploiting people and incentivising buildings to stay empty by gutting and renovating them - and then charging market rates for zero security and zero rights. There are many other much better companies out there.
January 1, 2025
Unprompted review
Reply from The Lowe Group
We take all feedback seriously and always strive to provide fair and secure housing solutions while delivering value to both property owners and residents. We previously reached out for more details on your experience but haven’t received a response. Without further information, it's difficult for us to address your specific concerns directly.
At LOWE, our focus is on transforming vacant properties into vibrant, affordable living spaces that benefit both residents and the wider community. We work within legal and ethical frameworks to provide temporary housing solutions that offer flexibility and affordability in a challenging housing market. While property guardianship is not a conventional tenancy, we ensure that all our guardians understand the agreement before moving in and that their rights and responsibilities are clear.
If you'd like to discuss your experience further, we would be happy to hear from you directly so that we can address your concerns.
Best wishes,
The LOWE Group
DO AVOID them at all costs!
DO AVOID them at all costs!
I’m not surprised I’m reading so many negative comments!! DO AVOID them at all costs!! I had a viewing booked 1 week in advance with Lowe group, which I received an email confirming it (and a reminder too!) but only 24hs before the viewing they cancelled it, saying that I hadn’t completed a form and that the agency rep was unable to view on Friday.
I phoned them as I was sure this was a misunderstanding, as nobody asked me to fill any form in advance, and I had received confirmation of the viewing - the lady who answered the phone was actually polite and agreed that it should probably be a misunderstanding - however, when I phoned the consultant who cancelled on me, he simply said that he had told me a about the form (he’s not even the one who booked the viewing for me in the first place!), and that I sounded blunt and therefore not suitable to be a guardian!
Extremely rude, disrespectful, and clearly an excuse for his own mistake - also such a lack of empathy as I had taken time off to go on the viewings (bare in mind they are not flexible regarding times!). Huge red flag and I am actually glad I didn’t waste my time - I’m writing this as I don’t want anyone else to be treated like I was, and obviously it’s important to help others out there who are on same position as me
January 16, 2025
Unprompted review
Reply from The Lowe Group
Dear Flavia,
Thank you for taking the time to share your feedback. We sincerely regret that your experience with The LOWE Group fell short of your expectations. We hold ourselves to high standards of professionalism and communication, and it is clear that we did not meet them in this instance.
To clarify, there appears to have been a misunderstanding during your enquiry process. When you initially contacted us, our team member did explain the requirement to complete an application form before attending a viewing, but it seems the link to the form was not sent to you promptly. This oversight, combined with a breakdown in communication regarding your scheduled viewing, contributed to the confusion and frustration you experienced. For this, we apologise.
When we later realised the form had not been completed, we reached out to explain the situation and offered alternative arrangements. Unfortunately, due to scheduling constraints, we were unable to accommodate the original slot. We understand that taking time off and planning for a viewing is a significant commitment, and we regret that this caused inconvenience.
While we strive to create a welcoming and inclusive experience for all prospective guardians, it is equally important for us to ensure that the individuals we work with are aligned with the requirements of our community-focused model. Your feedback about this process is invaluable and will help us refine our procedures to prevent similar situations in the future.
Once again, we apologise for the inconvenience and the impression this interaction left you with. Should you wish to discuss this further or provide additional feedback, please do not hesitate to contact us.
We hope you find a housing solution that suits your needs and wish you all the best.
Kind regards,
The LOWE Group
I wouldn't go with these guys if you…
I wouldn't go with these guys if you can help it. They make you pay a full deposit immediately for a place, not a holding, which I though was fine because this is after you have done all the pre checks on the website. You then think you have the room but you don't and they do more checks to which become increasingly draconian (you aren't allowed to be in your overdraft for periods of time apparently, even if you are high paid) which doesn't really align with helping key workers. I was only aware of this AFTER I put the deposit down by the way. They will change their mind if they find people they like better even if you have committed (this happened at least once too) I was so desperate I put the deposit down even though they showed me a photo for half of the room, stating that it was a 'privacy issue', despite showing me a different, full room the week before where I could see the all the tenant's mess, bed and belongings. Communal areas don't have cleaners in the places- all in all its actually easier to go with an estate agent which is saying something. Still waiting on getting my deposit back so we will see! Apparently it takes 7-10 working days and I'm not sure why considering I have never lived there and they withdrew the contract so it should just be refunded straight away. Bizarre company. Hopefully not a scam!
December 31, 2024
Unprompted review
Reply from The Lowe Group
Dear Jamie,
Thank you for taking the time to share your feedback. At LOWE, we strive to provide a transparent and supportive service and I’m sorry to hear that your experience with us fell short of your expectations.
To clarify some points about our process:
Security Payment & on-boarding:
A security payment is requested to secure a room after the initial pre-checks. This ensures that applicants are serious about moving forward. However, as part of our standard onboarding process, we do require additional documentation to complete final checks. This includes a landlord reference, a DBS check and recent bank statements, all of which help us ensure suitability for the property. These steps are necessary for maintaining the safety and stability of our communities.
Transparency of requirements:
We apologise if you felt these steps were unclear. Our goal is to communicate all necessary requirements upfront but we understand this process can sometimes feel overwhelming. Feedback like yours helps us refine our approach to ensure applicants fully understand each step before committing to processing a security payment.
Property viewing & communal areas:
We aim to balance tenant privacy with providing accurate property details during viewings. While some spaces may be shown in full, others may have limitations to respect existing residents' privacy. Regarding cleaning, we provide cleaning for communal spaces in our larger properties, which we clearly outline during the onboarding process. For our smaller properties, it is the licensees responsibility to ensure that they maintain a clean living space.
Decision to decline your offer:
The decision to withdraw your application was not taken lightly. This followed challenges during the onboarding process, where we observed misalignment in expectations and communication. Our intention is always to ensure a smooth and respectful process for all parties involved.
Refund of Security Payment:
Your security deposit has been processed for a full refund within the stated timeframe of 7–10 working days. This timeline is standard across many industries due to financial institution processing times and we appreciate your patience as this is resolved.
We are sorry that your experience with us didn’t meet your expectations, but we hope this response provides clarity and context. We value feedback as an opportunity to improve and wish you the best in finding a property that meets your needs.
Kind regards,
The LOWE Group
Lauren and the Lowe team have been…
Lauren and the Lowe team have been supportive, kind and professional throughout my guardianship.
Many thanks for your outstanding service and professionalism. 💯
March 19, 2024
Unprompted review
Reply from The Lowe Group
Thank you so much for your wonderful feedback! 🌟 We’re delighted to hear that Lauren and the team have made your guardianship experience so positive. If there’s anything else we can assist you with, please don’t hesitate to reach out 😊
Best company
Excellent service with perfect processing. Kudos to you!
November 1, 2024
Unprompted review
Reply from The Lowe Group
Thank you so much for your kind words! If there’s ever anything more we can do for you, please don’t hesitate to reach out. Thanks again for choosing LOWE!
Lowe: Nov 23-Oct 24
Hey. I lived at a LOWE property between November 2023 and September 2024 after applying online. My original viewing was with Lauren, who was lovely. Joseph on housing team is really good too, as was (I believe a manager) Teresa. Moving in was smooth. I can only speak for my property here, but the room had no problems and was reasonably priced (530), and I made a lovely space of it. My housemates were fantastic, and the property itself was spacious and in a good location. We could do things like change up areas, garden etc. LOWE were great with that in general. Few more points to make below.
Second point:
LOWE has a great maintenance team, who are in my experience generally very prompt, sound, and good at responding to maintenance issues such as (direct examples) broken window locks, broken sinks, mould in bathrooms, general things like that), which a lot of landlords are very loathe to fix. They also maintained the grass we had :)
Third point:
Security could be quite a bit tighter - there's no CCTV at our property (can't speak for others, but assume the same), windows at the place I lived are easy to get into, and occasionally there were shady people about the area. There were instances of theft, and also people trying to use our parking spaces. Common issues in London, but something to be aware of.
Fourth point:
There are monthly house/room inspections, and they were very fair (again, can only speak for my place and duration I lived there) without being overly invasive. For me, it feels much better than most renting situations you come across in London, without a shadow of a doubt.
Fifth point:
Towards the end when moving out, there's the processing of returning your security payment and general wrapping up process to go through. I found LOWE super helpful here, particularly Lauren again. All smooth.
Conclusion:
Overall, I would highly recommend LOWE as a guardianship agency. If anything were to change in my new housing situation, I'd definitely look at returning to the same property, or one within a similar low price bracket.
I really deeply hope that as LOWE expands its portfolio (which seems to be happening a lot with the cost of living crisis), it continues to offer a good portion of affordable rooms within a reasonable price bracket in addition to the more upmarket options to ensure a diverse range of access to alternative living arrangements.
All in all, I'm very happy to have lived in this affordable place, which enabled me to return to London and build a solid foundation :)
October 31, 2024
Unprompted review
Reply from The Lowe Group
Thank you so much for your thoughtful and detailed review! We’re delighted to hear about your positive experience living with us at LOWE. Lauren, Joseph, and Teresa will be thrilled to know their support made a difference in your stay.
We’re so glad that your room met your needs, and it’s wonderful to hear that you were able to create a lovely space there. Community and flexibility are essential to us, so we're especially pleased that you found enjoyment in the house’s spaciousness, your housemates, and the freedom to make the property your own—including the garden!
It's fantastic to hear our maintenance team was able to address any issues promptly. We want every guardian to feel secure and comfortable, and we’ll take your feedback about property security to heart. While some security measures vary by location, we’re always looking for ways to improve.
Thank you for mentioning our inspection process and the ease of your move-out—our aim is to be fair and supportive, and it’s great to know this was reflected in your experience. Lastly, we appreciate your feedback on affordability and accessibility. As we continue to expand, maintaining diverse and accessible options across our portfolio is indeed a priority for us.
We’d love to welcome you back to the LOWE community in the future! Best wishes in your new home, and thank you again for sharing your experience.
Just joined Lowe, several years as a guardian to compare
I'll start this with a disclaimer, I'm new to lowe and am moving in this week, so I'll work with what I know about them till now...
Lowe are a friendly, young, caring company, they take the time to match you with like minded guardians you'll have something in common with, they strive to create an environment that will be comfortable and friendly and encourage people to use shared facilities and be social/ form bonds. They have rigorous checks including character references, job references and CRB checks, to ensure people are pleasant and compatible to share facilities.
I was most impressed by how much time they spent chatting through options and preferences to find a space. I've been a guardian a number of years with several companies, for me it's a chance to live in interesting spaces and pay less on rent, but there's also a community of young, creative, interesting people who are also willing to be moved to a new space when needed and stay flexible. Lowe have a great system for reporting maintenance, there are QR codes in the building which link you directly to an app, speedy, convenient and very efficient.
I believe if you go into a guardianship expecting stability then you will be disappointed because the nature of the job is that we are 'live in security' we live in these spaces to act as a deterrent for squatters, or crime, in order that they stay occupied whilst permissions are sorted to knock the building down or re-purpose it, so we can be living in some uncertainty. Stay open minded, and enjoy the adventure it brings.
October 11, 2024
Unprompted review
Reply from The Lowe Group
Hi Beth,
Thank you so much for taking the time to share your thoughtful review, especially as you’re just getting started with us at LOWE! We’re thrilled to hear that your initial experience has been positive and that you feel supported in your guardianship journey so far.
We take pride in fostering a sense of community among our guardians, and it's great to know that you appreciate the effort we put into matching you with like-minded individuals. Your recognition of the steps we take to ensure compatibility and comfort within our properties means a lot to us, as it's something we work hard to maintain.
It’s also wonderful to hear that our team was able to guide you through the process thoroughly and thoughtfully, and that you’re finding our maintenance reporting system both convenient and efficient.
We completely agree with your insight about the unique nature of guardianship and the flexibility it requires. As you mentioned, it’s about embracing the opportunity to live in some amazing spaces while contributing to keeping them safe and secure. We appreciate your open-minded approach, and we’re confident you’ll continue to make the most of this experience.
If there’s anything you need as you settle in, don’t hesitate to reach out—we’re always here to help. We’re excited to have you with us and look forward to supporting you throughout your time with LOWE.
Best wishes,
The LOWE Team
Excellent
Kind, efficient and flexible. Completely unlike any estate agent I have previously dealt with.
October 7, 2024
Unprompted review
Reply from The Lowe Group
Thank you for your kind words! We're so glad to hear that you've had a positive experience with LOWE and that we stand out from your past experiences with estate agents. Being kind, efficient, and flexible is at the heart of what we do, so it's great to know that this has come across in your interactions with us.
If there's ever anything else we can do to support you, don’t hesitate to reach out. We're always here to help!
Had a great service
Had a great service, staff cheerful and always willing to help. Repairs happen in a quick and timely manner.
October 4, 2024
Unprompted review
Reply from The Lowe Group
Thank you so much for your wonderful feedback! We're delighted to hear that you've had a great experience with our team.
If you ever need anything in the future, we're here and happy to help!
Great management and support
Great company to work for. The management style really encourages you to grow within the company. They offer you to go on courses for free to enhance your skills and work ethic.
Andre is a particularly great manager who puts your wellbeing at the forefront. He is very attentive and a great support for everyone within the team.
January 4, 2024
Unprompted review
Reply from The Lowe Group
Dear Belle,
Thank you so much for sharing such positive feedback! We're thrilled to hear that you had such a rewarding experience working with us and that our management style has supported your growth.
We loved having you on the team and can't wait to see what the future holds for your exciting new career!
A special thank you for highlighting Andre’s leadership—he’ll be delighted to hear how much his support has meant to you. As you know, we're very proud to have a manager like Andre, who truly cares about the wellbeing and success of his team members.
Best,
The LOWE team
Excellent service and support from the…
Excellent service and support from the outset. All at Brixton branch did a great job.
October 2, 2024
Unprompted review
Reply from The Lowe Group
Thank you so much for your kind review! We’re delighted to hear that you’ve experienced excellent service and support from the very beginning.
If there’s anything else we can assist you with, don’t hesitate to get in touch. We're always here to help!
Highly Recommend!
My experience with the Lowe Group has been fantastic. The team was not only professional and reliable but also friendly and approachable throughout the entire process. They were quick to answer any questions I had and made me feel like they were truly invested in helping me get set up.
September 26, 2024
Unprompted review
Reply from The Lowe Group
Thank you so much for your fantastic review! We’re thrilled to hear that your experience with LOWE has been such a positive one. Being professional, reliable, and approachable is exactly what we strive for, so it’s wonderful to know that our team made you feel supported and invested in throughout the process.
If you ever have any more questions or need assistance in the future, don’t hesitate to reach out—we're always here to help!
Thank you to everyone at the Lowe group…
Thank you to everyone at the Lowe group for the support you are giving the youth work charity regenerate through your financial donations, volunteering your time and creating work opportunities for young people that have come through our youth clubs. We are so grateful to have you as a partner and impact the world for good, together.
September 25, 2024
Unprompted review
Reply from The Lowe Group
Dear Andy,
Thank you so much for your kind words! It’s an absolute honour to support Regenerate and the incredible work you do with young people. We're grateful for the opportunity to contribute and it's incredibly inspiring to see the impact your charity has on the community.
We truly believe in the power of partnerships like ours to make a real difference, and we're excited to continue working together to create positive change. Thank you for allowing us to be part of this important mission!
I had a fantastic experience with The…
I had a fantastic experience with The Lowe Group. From the beginning Tim, Poppy and the team were professional, responsive, and made the process stress-free. They went above and beyond. I would highly recommend them to anyone!
September 25, 2024
Unprompted review
Reply from The Lowe Group
Thank you so much for your wonderful review! We’re thrilled to hear that you had a fantastic experience with LOWE. It’s great to know that Tim, Poppy, and the rest of the team were professional, responsive, and made the process stress-free for you.
I will always highly recommend
I stayed at a LOWE Guardian property a few years ago now for a year only between moves. I was never disappointed. The whole process was straightforward, smooth and easy. The team were easy to get in touch with, efficient and quick in response. I have and will continue to recommend highly.
September 1, 2024
Unprompted review
Reply from The Lowe Group
Thank you for your fantastic review! We're so glad to hear that your experience in one of our properties was a good one!
Your continued recommendations mean a lot to us, and we truly appreciate your support. If you ever need assistance in the future, please don’t hesitate to reach out!
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