Highly Recommended!! I'm extremely happy with my purchase of the Rolex Watch, my First It was shipped fast and reached me in time despite the additional checks and documentation required by customs... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve bought two pieces from Luxury Closet and plan to buy again. The items shipped very quickly. When I had issues with US customs, I reached out the Luxury Closet team and not only did they respond t... See more
Company replied
The platform made the whole process easy and reassuring. The listing was detailed, with clear photos and an honest description of the item’s condition. The payment and delivery process were seamless... See more
Company replied
Easy to use website, shipping was instant, item excatly as described and will happily use again Only downside was taxes into the UK, but I've known companies used tactics/wordings and £££ amounts , t... See more
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Company details
Written by the company
TheLuxuryCloset.com is a fast growing online market platform that buys, sells, and consigns personal luxury goods, at a discounted price. The Luxury team maintains brand and item integrity with the assurance of authenticity. TheLuxuryCloset.com is the first of its kind in the GCC region in terms of size, market reach and scalability. All items can be shipped worldwide, with cash on delivery available in the UAE. For more information please visit www.theluxurycloset.com.
Free returns within the GCC-region
The Luxury Closet offers you 100% satisfaction on purchasing from our site
This is why we offer a generous 3 day return policy. If you are not satisfied with the item when you receive it, we will offer you your money back. Please see below for returns process and terms and conditions. Please find more information here: http://theluxurycloset.com/site/returns
Contact info
R-10, Q east Mall, Al Quoz 3, Dubai, UAE - 502626, -, Dubai, United States
- +971 800 589
- info@theluxurycloset.com
- theluxurycloset.com
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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I would have preferred to see a picture…
I would have preferred to see a picture of the shoes from the bottom. When I received my purchase, I didn’t like how they looked from underneath.
December 27, 2025
Reply from The Luxury Closet
Dear Haneen,
Thank you for your feedback.
We would like to confirm that the product images on our website include clear photos of the sole, with high-resolution zoom available for closer inspection. Our team also attempted to reach out to share the same images directly, but we did not receive a response.
We appreciate your feedback and will continue working to make product visibility even clearer for our customers.
Best wishes,
TLC
Best delivery time and received as…
Best delivery time and received as posted.
Loved it
December 24, 2025
Reply from The Luxury Closet
Dear Islam,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Shoes arrived exactly as described and…
Shoes arrived exactly as described and I was so happy with the speed of delivery. I would definitely buy again.
December 22, 2025
Reply from The Luxury Closet
Dear Mel,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Best team and best luxury reseller…
Best team and best luxury reseller hands down ❤️❤️
December 23, 2025
Unprompted review
Reply from The Luxury Closet
Dear Farah,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
You can always find something for yourself
The selection is not that wide, but i can always find my piece! Love the app itself, delivery champs and the support team
December 23, 2025
Unprompted review
Reply from The Luxury Closet
Dear Customer,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
I had a fantastic experience with The…
I had a fantastic experience with The Luxury Closet. I purchased a Lady Dior bag for my wife, and it exceeded my expectations. The quality is top-notch, and it arrived in Saudi Arabia much faster than anticipated. I would also like to commend the customer support team for being very responsive and helpful with my questions. I will definitely be a returning customer!
December 15, 2025
Unprompted review
Reply from The Luxury Closet
Dear Sathish,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Consignment without consent: underpriced, unpaid, and unaccountable
Thank you for your reply, The Luxury Closet– however, I strongly disagree with your version of the facts.
Regarding the payout:
My bank details were fully verified in advance, and I followed all platform steps.
If your system requires a separate manual “request for payment” after the item is sold and marked as “paid,” this was never clearly communicated.
Other platforms trigger payouts automatically.
I received no reminder, no alert, no warning – only a “Paid” status without funds. This is misleading at best.
Regarding pricing and external listings:
I never approved a 70% markdown on my Alaïa jacket, and I certainly never consented to having it listed on third-party sites like Vestiaire Collective with such a low payout (only AED 250).
You may refer to your terms, but sellers deserve transparent, real-time control – not hidden systems that result in massive losses and zero accountability.
Regarding your “fair and consistent” consignment model:
If your policies are fair, why are so many sellers (check the reviews!) facing the same issues: disappearing payouts, unapproved markdowns, and high return fees even when items are not sold?I consigned 24 high-quality designer items with The Luxury Closet. The experience has been a complete nightmare.
My Alaïa jacket (worth over €800) was sold for a total of AED 800, but I received only AED 250.
The item was automatically discounted without my active approval and listed on third-party platforms without my consent.
Even worse, I have never received the payout, although it's marked as “paid” in my seller account. My bank details were verified long ago, and I've followed up multiple times with no result.
The rest of my items? I have to pay AED 1,102 just to get them back – even though many were never listed properly in the first place.
The platform presents itself as a luxury resale partner, but their process is opaque, seller-unfriendly, and in my experience, borderline exploitative.
Avoid consigning with them unless you are prepared to lose control over your items and receive arbitrary payouts – if any.
December 1, 2025
Unprompted review
Reply from The Luxury Closet
Dear Kejda,
Thank you for sharing your feedback.
To clarify, all pricing adjustments, third-party listings, payout calculations, and withdrawal fees are governed by our consignment Terms & Conditions, which are agreed to at the time of submission and applied consistently to all sellers. These processes are automated to ensure transparency and fairness and do not require individual approvals once accepted.
Regarding payment, while bank details were verified, payouts are released only after a seller submits a payment request through their account. Our records indicate that this step was not completed.
We appreciate your feedback and regret that our consignment model was not the right fit for your expectations. Our team remains available to assist and clarify any aspect of the process within the agreed terms.
Best Wishes,
TLC
Amazing customer service and response…
Amazing customer service and response time !!!
December 19, 2025
Reply from The Luxury Closet
Dear Jason,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to serve you again soon.
Best Wishes,
TLC
Superb products loved my purchase
Superb products loved my purchase
December 3, 2025
Unprompted review
Reply from The Luxury Closet
Dear Bhavya,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Very disappointing
Very disappointing. We had a handbag in hand and waited almost 30 minutes to pay, only to be told it had been sold online. Unprofessional and unacceptable service.
December 9, 2025
Unprompted review
Reply from The Luxury Closet
Dear Didier,
Thank you for sharing your feedback!
The item was purchased online while you were in the store, and our system updates in real time across all channels, which unfortunately made it unavailable at checkout. We understand this was inconvenient, and we are reviewing our process to make in-store experiences smoother.
Our team would be happy to assist you in finding a similar piece or reserving items ahead of your next visit. Thank you for bringing this to our attention.
Best Wishes,
TLC
Superb services and lovely articles
Superb services and lovely articles
December 1, 2025
Unprompted review
Reply from The Luxury Closet
Dear Divya,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Excellent Customer Service
Thank you for the excellent customer service. I truly appreciate Bhavya’s prompt assistance and professionalism. She made the entire experience seamless.
November 30, 2025
Unprompted review
Reply from The Luxury Closet
Dear Prince,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Everything went so smooth from order to…
Everything went so smooth from order to delivery. The delivery was next day and a costumer representative (Bhavya) made sure everything was up to standard and satisfaction.
November 27, 2025
Unprompted review
Reply from The Luxury Closet
Dear Ali,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
I was sold counterfeit shoes
I was sold counterfeit shoes i had independently verified twice by two different companies who confirmed they are fakes. Currently trying to sue them as they only offer a refund if authenticated by the brand themselves who do not offer this service. This was a clear scam. I have spent thousands with them before disgusting how they would treat a loyal customer - miss leech 4440259
October 22, 2025
Unprompted review
Reply from The Luxury Closet
Dear Nicole,
Thank you for sharing your concerns!
We offer a 100% lifetime guarantee on the authenticity of our items, and our team has provided the full authenticity documentation as well.
We understand you reached out after the return window had closed, which limited the options to raise a return.
Please be assured that every item we sell is checked by our authentication experts, and we remain committed to assisting you with any further information you may need.
Best Wishes,
TLC
Luxury Closet
Luxury Closet based in Dubai are absolutely dreadful. They give you an offer for your items, in my case 3 Chanel bags, you send them to them. Then comes the authentication process. In my case they say my bags which had receipts were inauthentic. They then ask you for 100 dollars per bag for their return. So I paid for their return and now they keep asking for an itinerary of the return. They have expressed that they will destroy my bags in 4 days within the rules of the UAE law! I have explained that my bank won't let me do screenshots because of its security settings but they appear to be a bit thick! I will never send them anything ever again to them to sell. The customer service is very poor as they pass you from person to person so you have to explain over and over again. Absolutely dreadful company.
November 23, 2025
Unprompted review
Reply from The Luxury Closet
Dear Lorraine,
Thank you for sharing your feedback.
Sale of inauthentic items is strictly prohibited under UAE law. We dispose of items confirmed as counterfeit. We do offer the option to return such items should you wish to pursue a claim with your original seller.
The $100 authenticity fee reflects the time, expertise, and resources our team invests in thoroughly verifying each item. We have kept this fee minimal, especially considering that similar services typically charge significantly more.
We requested proof of payment, but you declined to share it, and our records confirm that no funds have been received in our account.
Our mission is to maintain a trusted and transparent platform. These policies are in place to protect both buyers and sellers by ensuring that all items meet the highest standards of authenticity.
Best Wishes,
TLC
Great product
My experience with The Luxury Closet was highly positive. The product arrived quickly, was fully authentic, and matched the description perfectly. The ordering process was smooth, and the communication from the store was clear and professional.
It’s worth noting that additional customs duties may apply, depending on the country’s import regulations; however, this is not related to the store itself. Despite this, I am very satisfied with the overall service — the product quality, transparency, and customer support exceeded my expectations.
The Luxury Closet is a platform I can confidently recommend to anyone looking for genuine luxury items at competitive prices.
October 10, 2025
Unprompted review
Reply from The Luxury Closet
Dear Aga,
Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.
We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.
Best Wishes,
TLC
Really happy with the quality and…
Really happy with the quality and shopping speed
November 3, 2025
Unprompted review
Reply from The Luxury Closet
Dear Nilsen,
Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.
We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.
Best Wishes,
TLC
Item in better condition than expected…
Item in better condition than expected and than described, very good value for the prices.
October 30, 2025
Unprompted review
Reply from The Luxury Closet
Dear Denis,
Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.
We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.
Best Wishes,
TLC
Gold stars door to door service.
It was my first time shopping at The Luxury Closet and I was slightly skeptical. Much to my surprise and delight the customer service was fantastic! Quick door to door delivery and a friendly and prompt return process. The team should be congratulated! I will definitely return.
November 5, 2025
Unprompted review
Reply from The Luxury Closet
Dear Sophie,
Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.
We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.
Best Wishes,
TLC
Fake Louboutin, easy catch if they authenticate..
Purchased 3 pairs of Louboutin shoes as a gift as I believed in their authentication. However 2 of the 3 pairs are fake with plastic spikes. I will most definitely let others know. One pair is very nice and exactly what I was looking for. 3 days return? Really? I wasn't in town when they were delivered. Total BS and return period was closed before I even saw them....I will just purchase at the CL store or Saks in the future.
Cannot in good conscience recommend if they can't accept the return of fake product with their tags still attached... Total crap
October 31, 2025
Unprompted review
Reply from The Luxury Closet
Dear Doug,
Thank you for sharing your feedback. After thoroughly checking our system, we can confirm that we do not have any buyer, order, or request matching this situation. This review may be referring to a different business.
We sell only authentic items and provide a lifetime authenticity guarantee on every piece we handle. All products undergo a rigorous, multi-step authentication process conducted by industry specialists.
If you believe this may be a mix-up, please feel free to contact us directly with your order number, and we will be happy to assist.
Best Wishes,
TLC
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