Highly Recommended!! I'm extremely happy with my purchase of the Rolex Watch, my First It was shipped fast and reached me in time despite the additional checks and documentation required by customs... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve bought two pieces from Luxury Closet and plan to buy again. The items shipped very quickly. When I had issues with US customs, I reached out the Luxury Closet team and not only did they respond t... See more
Company replied
The platform made the whole process easy and reassuring. The listing was detailed, with clear photos and an honest description of the item’s condition. The payment and delivery process were seamless... See more
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Easy to use website, shipping was instant, item excatly as described and will happily use again Only downside was taxes into the UK, but I've known companies used tactics/wordings and £££ amounts , t... See more
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Company details
Written by the company
TheLuxuryCloset.com is a fast growing online market platform that buys, sells, and consigns personal luxury goods, at a discounted price. The Luxury team maintains brand and item integrity with the assurance of authenticity. TheLuxuryCloset.com is the first of its kind in the GCC region in terms of size, market reach and scalability. All items can be shipped worldwide, with cash on delivery available in the UAE. For more information please visit www.theluxurycloset.com.
Free returns within the GCC-region
The Luxury Closet offers you 100% satisfaction on purchasing from our site
This is why we offer a generous 3 day return policy. If you are not satisfied with the item when you receive it, we will offer you your money back. Please see below for returns process and terms and conditions. Please find more information here: http://theluxurycloset.com/site/returns
Contact info
R-10, Q east Mall, Al Quoz 3, Dubai, UAE - 502626, -, Dubai, United States
- +971 800 589
- info@theluxurycloset.com
- theluxurycloset.com
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely loved my bag
Absolutely loved my bag! It arrived so fast, perfectly described, and even more beautiful in person. Highly recommend!
November 2, 2025
Unprompted review
Reply from The Luxury Closet
Dear Asalah,
Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.
We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.
Best Wishes,
TLC
The perfect place to shop
The items I purchased were absolutely perfect!!!I love it I will be back to purchase more!!!
November 4, 2025
Unprompted review
Reply from The Luxury Closet
Dear Customer,
Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.
We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.
Best Wishes,
TLC
Perfect service!!
October 31, 2025
Unprompted review
Reply from The Luxury Closet
Dear Carolina,
Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.
We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.
Best Wishes,
TLC
Be careful selling with them
Be careful selling with them. I feel they're scamming people. I issued a designer couture item for valuation. The brand itself told me the item would be valued over 20,000, easily. They sent me an "approve now" offer for no more than $600 (!) "determined through comprehensive market research and analysis of current demand prices" which is complete nonsense. Even the non-coutoure items sell for 5-6000.
On their site they contradict their own valuation and don't have anything similar selling for less than a few thousand. I asked them what they based their valuation on, and someone named Swati said they would re-assess and get back to me in 3 days. They never got back to me.
Total scam. They don't seem to know anything about authenticity valuation of the products.
September 1, 2025
Unprompted review
Reply from The Luxury Closet
Dear Annica,
Thank you for your feedback!
Our team tried to assess the item thoroughly, but the valuation was ultimately aligned with current market data, even if it was against your expectation.
We hope your next submission is a better match, and we’d be happy to review it for you.
Best Wishes,
TLC
Do not shop here
Do not shop here. I have been speaking to customer service two months about an order I didnt receive and they will not refund me. it is a complete runaround.
October 23, 2025
Unprompted review
Reply from The Luxury Closet
Dear Mary,
Thank you for your feedback. We are sorry and very concerned that you have experienced such an unacceptable delay and a disappointing runaround with your order.
We want to assure you that this is absolutely not how we typically operate. Our team has been actively working on this with our shipping partner for several weeks, and we were awaiting their final confirmation on the investigation. We were only notified of their conclusion yesterday, and we are now prioritising your refund process immediately.
This is a highly unusual and unfortunate situation that we commit to ensuring will not be repeated. You will receive a direct update regarding your refund status very shortly.
Best Wishes,
TLC
I trust the company to deliver high…
I trust the company to deliver high quality products at fair prices.
Website is easy to use and the make an offer option is especially interesting as I’ve used it in the past and had my offer accepted.
September 30, 2025
Unprompted review
Reply from The Luxury Closet
Dear Josephine,
Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.
We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.
Best Wishes,
TLC
Awesome Service and Product
September 17, 2025
Unprompted review
Reply from The Luxury Closet
Dear Yogesh,
Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.
We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.
Best Wishes,
TLC
Great inventory
Great inventory! Seamless transaction! Should warn international customers that duties will need to be paid before delivery.
October 6, 2025
Unprompted review
Reply from The Luxury Closet
Dear Jaohn,
Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.
We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.
Best Wishes,
TLC
I am very happy with the TLC team and…
I am very happy with the TLC team and items as well! They are the best
October 7, 2025
Unprompted review
Reply from The Luxury Closet
Dear Dion,
Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.
We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.
Best Wishes,
TLC
Reply from The Luxury Closet
Dear May,
Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.
We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.
Best Wishes,
TLC
The experience each time I other from…
The experience each time I other from you guys is aways top notch
September 22, 2025
Unprompted review
Reply from The Luxury Closet
Dear Gene,
Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.
We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.
Best Wishes,
TLC
Good purchase platform
Good opportunity for sell and buy luxury items globally
October 4, 2025
Unprompted review
Reply from The Luxury Closet
Dear Zeezas,
Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.
We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.
Best Wishes,
TLC
Prompt delivery and great products
Prompt delivery
Items as described
Competitive prices
Very well recommended!
October 1, 2025
Unprompted review
Reply from The Luxury Closet
Dear Fathima,
Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.
We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.
Best Wishes,
TLC
Great service, fast shipping, great product
Great service. They shipped very fast. I got my item in less than two weeks. They shipped from Dubai, and I am in Vancouver, Canada.
The designer purse I ordered is in great condition. I wouldn’t hesitate to purchase from them again.
September 15, 2025
Unprompted review
Reply from The Luxury Closet
Dear Bistra,
Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.
We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.
Best Wishes,
TLC
Excellent
They accepted my offer. the parcel arrived quickly and very well packed. Original box and the sneakers are beautiful!
September 29, 2025
Unprompted review
Reply from The Luxury Closet
Dear Victoria,
Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.
We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.
Best Wishes,
TLC
The Best Luxury Platform and the Kindest Team
The Luxury Closet is simply amazing. I’ve been with them for 12 years and they never fail to impress me. It’s not just about buying and selling, it’s the wonderful people behind it that make all the difference. The team is always so kind, helpful, and friendly, and I always feel well taken care of. Big thanks to Harsh, Tatsiana, Yasmin, Morad... you’ve been such a wonderful support all these years. And sorry if I forgot to mention someone.. every one of you has made TLC feel more like friends I can trust than just a platform. Truly the best!
September 26, 2025
Unprompted review
Reply from The Luxury Closet
Dear Mira,
Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.
We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.
Best Wishes,
TLC
I’m really happy with this purchase!
I’m really happy with this purchase! The bag was delivered on time and exactly as described. It’s legit, great quality, and looks even better in person. The whole process was smooth, and I’ll definitely shop here again. Highly recommend!
September 23, 2025
Unprompted review
Reply from The Luxury Closet
Dear Natasha,
Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.
We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.
Best Wishes,
TLC
GREAT!
Everything was great! Shipping was FAST even coming from across the world!! Love the purse, great quality!!
September 15, 2025
Unprompted review
Reply from The Luxury Closet
Dear Customer,
Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.
We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.
Best Wishes,
TLC
The fast delivery to the US.
September 12, 2025
Reply from The Luxury Closet
Dear Customer,
Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.
We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.
Best Wishes,
TLC
Horrivle experience and customer…
Horrivle experience and customer service!
Bought slides for 250 USD.
UPS supposed to deliver them. They contacted me before the delivery to request the commercial invouce as apparently TLC did not sent it with the order.
And this is where the problems started. Days after days, after days I was assured by the TLC customer service that they will provide UPS with the docunent but UPS kept bugging me they are missing this information.
After all the invoice was provided and UPS attempted to deliver my 250$ slides but to my shock, they wanted me to pay 340$ upon delivery. I checked and the customs dutues/tarrifs, whatsoever would be no more than 10% of the value which would be 25 USD. There is no way any taxes, fees are more than the item itself! I contacted again the TLC customer service and told them this, to which they started telling me that customs duties are my respinsibility. Yes, i agree, but for 10% of tge value, not 150% of the value of the item.
Again they started assuring me day after day that this will be taken care of. Well, it wasn't and I told UPS that I refuse to accept the item and they need to return it to the sender.
I contacted multiple times, the luxury closet to ask them when will they issue my refund as already 1.5 MONTHS after placing the order has passed and they told me they won't refund me until they receive the item back?! How exactly this is my fault that they haven't received it yet if the item was never even in my possession??
2 months after i placed the order, I finally filed a dispute with my financial institution regarding the refund and thanks to that, ai received all my money back. Other wise, I am sure, up to this date they would assure me of bull*hit and I wouldn't be refunded!! Beware of the Luxury closetvif you don't want to be on my place and waste your nerves and money!
August 28, 2025
Reply from The Luxury Closet
Dear Ava,
Thank you for your feedback!
We do not charge or profit from customs duties and fees; this amount is determined entirely by your country's government.
We fully acknowledge that the amount requested by the courier partner was incorrect and excessive. We regret that this error occurred on their end.
We confirm your full refund has been processed for this order. We have passed on strong feedback to the courier partner regarding the handling of this shipment to prevent similar issues in the future.
Best Wishes,
TLC
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