THE MARKET - Daily Online Classic Car Auctions Reviews 

654
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I have sold a couple of cars through these guys and I must say that the experience has been very positive. The staff are very knowledgeable about what they do and give you confidence that the car wil... See more

Rated 5 out of 5 stars

Second time I've used The Market and I am very impressed. The photography was outstanding, the service smooth and all hiccups and admin dealt with quickly and fully. The auction itself worked well, pl... See more

Rated 5 out of 5 stars

This is the first Trustpilot review I've ever written. I'd like to thank Mark Livesey for sticking with us when circumstances beyond Bonhams' strict control left us without a buyer post auction. Mark... See more

Company replied

Rated 5 out of 5 stars

Not at all how I expected an auction house to work. The service was seamless and efficient. Takes all of the hassle out of selling your vehicle and still achieves good prices.

Company details

  1. Auto Auction

Written by the company

The best way to buy or sell your classic or collectable car. We run online classic car auctions every day - 24/7/365. No buyers fees, and anti-sniping technology. With a 90%+ sell-through rate, we remain the UK benchmark for transparency, honesty, speed and ease in a highly competitive marketplace. We hold the industry-leading Trustpilot ranking for the sixth year running. As the UK's FIRST dedicated digital classic car auction platform, selling over 7000 classic and collectable cars worth £115m since 2017.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

654 reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(654)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

THE EMPRESS RULES

The amount of effort and degree of First Rate publicity for the EMPRESS was quite staggering. It left me almost speechless in the quality of the presentation for sale.
I was also stunned at the final bidding price. only a few pounds short of what I payed for the car over 30 years ago

July 10, 2024
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you for your kind words, we really appreciate it. And we're delighted you got a great result on your car sale!

Rated 5 out of 5 stars

The Bonhams team were efficient and…

The Bonhams team were efficient and courteous with the marketing and selling of my car.

July 3, 2024
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Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you for your support, we really appreciate it.

Rated 1 out of 5 stars

Mark had a very aggressive attitude…

Mark had a very aggressive attitude towards me for no reason.

I was bidding on a BMW M5 in auction. There was no evidence for servicing and they commented to speak to the garage owner which I did. After speaking to the garage owner, the comments made in the auction did not correlate.

After expressing these in the comments, Mark removed my comment straight away. I may have called the garage owner a “tool” as he would not give a straight answer but ramble on about anything but the car. I then amended my comment without any “offensive” language or remarks, which addressed my concerns of misinformation.

My comment was still removed and Mark emailed saying to not comment again. I assume because he is hiding this information from any prospective buyers.

This is disappointing to see and I called him to get a clear understanding and answer. He was very aggressive and after confronting him on hiding information and misleading information given about the car, he did not say anything but to not bid or comment.

Very disappointed and this should be raised further. Definitely something to watch out for if you are looking to buy or sell with this company now

June 13, 2024
Unprompted review
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Reply from THE MARKET - Daily Online Classic Car Auctions

What you have written is not true. What is true, is that you posted an offensive public comment. In addition, the garage owner also informs us that you where rude to him. The seller was deeply upset by your actions (potentially ruining his sale), and therefore did not wish to speak to you. You were informed of all this, and asked not to place no more public comments, which you ignored. Your questions were answered however, because you didn't like the answers, you left this review. Posting negative comments in the final moments of an auction, could be seen by other bidders as a tactic to try and win it at a lower price. We do not tolerate this. We do however, pride ourselves in being open, honest and transparent. We do not put barriers in the way of bidders contacting sellers, and we write comprehensive and detailed listings so that buyers can make informed decisions. This is why, at the time of writing, we have the highest Trustpilot rating in our industry.

Rated 5 out of 5 stars

Great service

Great service.
Took Classic car to Bonham’s, Abingdon. They cleaned her and photographed ready for marketing the online auction sale.
Each member of the team carried out their part efficiently.
Thank you.

May 2, 2024
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Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much for your custom.

Rated 5 out of 5 stars

Had the pleasure of dealing with Paul…

Had the pleasure of dealing with Paul Hagerty, he was thorough, professional and honest throughout. Sold my car for very close to what the estimate was. Overall a very good experience and would recommend Bonhams for any auction car sale

April 24, 2024
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Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you for using us, we appreciate your custom.

Rated 5 out of 5 stars

From start to finish

From start to finish, a seamless professional service and experience. The enthusiasm Paul and the team have is infectious and my only concern is I’ll be back again on the bidding side 😊
Thanks again
Sean

April 18, 2024
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Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you for using us, we appreciate your custom.

Rated 5 out of 5 stars

Success with Bonhams Cars Online

Bonhams Cars Online service offers an effective blend of “bricks” and “clicks”, combining the wide reach of extensive internet marketing with the showroom facility to enable physical viewing. The photography, videography, and narrative included in the listing are prolific and of high quality. The service is efficient and committed to achieving the best result. The “Coming Soon” pages and email alerts combine to generate maximum bidding interest. The simple pricing (no seller’s fee, competitive buyer’s premium) is attractive and good value.

April 4, 2024
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Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you for using us, we appreciate your custom.

Rated 5 out of 5 stars

Professional and Experts

From my Initial enquiry with Paul Hegarty to the sale completing Bonhams were excellent, there knowledge of the market place was outstanding. The help i received listing the LOT was perfect and it led to a very successful auction result - HIGHY RECOMMEND

April 10, 2024
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Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you for using us, we appreciate your custom.

Rated 5 out of 5 stars

Very professional

Very professional. Achieved a good result for me. Good communications throughout and I would recommend them

March 7, 2024
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Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you for using us, we appreciate your custom.

Rated 1 out of 5 stars

Tried to bid on the lovely AC Cobra…

Tried to bid on the lovely AC Cobra replica last night.
I spent time renewing my payment card etc' I had to go through the process three times before the site accepted my change of details. When I went back to bid on the car the site said there appeared to be a problem with website and they couldn't except bids at the moment due to a problem with the website. After several attempts I finally got onto the site to bid, only to be told that i hadn't updated my card details. This is after sending me an email three times that my card details HAD been updated. The last time I dealt with Bonhams They set me up for telephone bidding, then forgot to phone me when my lot was on sale. What a bunch of Cowboys !!!

February 7, 2024
Unprompted review
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

We are sorry to hear that you had trouble with your account. Please note that the telephone bidding you had would have been via our live sale team in London, and this AC Cobra was via our online-only team in Oxfordshire, so they would be two different accounts you have with Bonhams. We suspect when you tried to contact us, you might have been calling the wrong office(?). Looking at your Bonhams|Cars Online account now, we can see that it is set-up correctly, and you are able to bid. There was no performance issue with our platform before/during this auction, so it is possible the web issue you were experiencing was local to your device/router. If you contact us on 01865 521088 or hello.uk@bonhamscarsonline.com we will make every effort to answer any questions and address any concerns you have.

Rated 5 out of 5 stars

Honest advice on value and exemplary service.

Honest advice on value backed up with much evidence. All staff from CEO, valuers, salesmen, photographer, writer, and car washer conduct themselves in a professional and considerate manner, respecting you as a client at all times. The whole experience was made very simple and painless. Thank you!

February 2, 2024
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Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much for your kind words.

Rated 5 out of 5 stars

Bonhams provide a high quality service

Bonhams provide a high quality service and were instrumental in finding the right buyers for my rare vintage Merc. Would not hesitate to use them again in the future.

January 27, 2024
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Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much for your kind words. We work very hard to be UK's No.1 online classic car auction platform, and we really appreciate your custom.

Rated 5 out of 5 stars

Just that little bit further - That extra mile!

From my initial contact with Bonhams the professionalism shown was without fault. It makes such a difference when you can rely on a company and an individual that you haven't really met face to face before - who was knowledgeable - patient and completed my sale by going just that little bit further; that extra mile!

January 30, 2024
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Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much for your kind words. We work very hard to be UK's No.1 online classic car auction platform, and we really appreciate your custom.

Rated 5 out of 5 stars

Great comms

Great comms, good advice and a positive swift result!

January 25, 2024
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Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much for your kind words. We work very hard to be UK's No.1 online classic car auction platform, and we really appreciate your custom.

Rated 5 out of 5 stars

Mini Cooper

The whole process was straightforward and the advice was sensible and realistic throughout. Ultimately, it was an efficient, well supported and easy way to sell my car, which at some points was almost exciting to watch unfold! David W

January 5, 2024
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Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you for your kind words, we really appreciate it.

Rated 5 out of 5 stars

Top Class

Fantastic service from Bonhams. From start to finish a top class process with top class communication and results!

January 5, 2024
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Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you for your kind words, we really appreciate it.

Rated 5 out of 5 stars

Bonhams car auction don’t like it and…

Bonhams Car Auctioneers; an excellent Auction house for selling your treasured Classic Car, they will go out of their way to get you top market value when selling your car!

December 24, 2023
Unprompted review
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

Clearly you have not read the auction description. As this is a hand-built, re-bodied car of the highest quality. You have posted an unkind and untrue comment on an auction that you are not bidding on, and in complete ignorance of the facts. We have removed your comment (because it was unfairly damaging to the seller) and emailed you directly to address your concerns and invite you to ask whatever questions you may have. Instead you have chosen to leave a spurious review, in some sort of attempt to cause upset and worry to others. It is Christmas eve, whatever your faith (or if you chose not to follow one), please do not disrupt an honest persons car sale. Merry Christmas.

Rated 3 out of 5 stars

You can be the winning bidder and not win

You can be the winning bidder when the auction time ends and still not win it.
Having read the T&C I understood that the auction would run on for 2 minutes after the auction time to "prevent snipes", however, in reality the auction increases by two minute segments every time someone bids and this has only one benefit and that is the auctioneers.
Needless to say I wont be using the auction again.
Having said that, I think the presentation of the vehicles is excellent. Good write ups, high quality images and superior stock.

December 19, 2023
Unprompted review
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

Hello Steph, thank you for your comments, we are delighted you like the presentation & quality of our lots. Please note that our online anti-sniping tool does in fact mimic traditional live auctions, whereby the auctioneer gives fair warning to all in the room etc. It benefits everyone; as the buyers have time to decide what they want to do, the seller gets as much as possible for their item, and the auctioneer has done right by the both of them. Feel free to give us a couple more stars if you wish, as it's Christmas, we work very hard to provide the best auction platform in UK, and you're our 600th positive review!

Rated 5 out of 5 stars

I have just sold my VW Golf Mk1 Gti…

I have just sold my VW Golf Mk1 Gti through Bonham's online car auction using the Concierge service. I initially dealt with Freddie who has been absolutely fantastic with every detail of the sale, the photographs and write up done as part of the Concierge service I think definitely help sell the car and achieve a price I was very happy with. All the staff that I have spoken to at Bonham's have been first rate and I would not hesitate to use them again.

November 24, 2023
Unprompted review
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Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much, we really appreciate your support.

Rated 5 out of 5 stars

Thank you Bonhams for successfully…

Thank you Bonhams for successfully auctioning my SL55 AMG. The service I received was excellent. Photography very professional. All staff exceptionally helpful. Many thanks to Freddie for making sure everything ran smoothly.
Bruce (Winkfield Man)

November 21, 2023
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Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much, we really appreciate your support.

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