THE MARKET - Daily Online Classic Car Auctions Reviews 

655
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have sold a couple of cars through these guys and I must say that the experience has been very positive. The staff are very knowledgeable about what they do and give you confidence that the car wil... See more

Rated 5 out of 5 stars

Second time I've used The Market and I am very impressed. The photography was outstanding, the service smooth and all hiccups and admin dealt with quickly and fully. The auction itself worked well, pl... See more

Rated 5 out of 5 stars

I recently purchased a Jaguar XJ8 through The Market and had an excellent experience from start to finish. The whole process was professional, straightforward and well organised. Communication... See more

Rated 5 out of 5 stars

This is the first Trustpilot review I've ever written. I'd like to thank Mark Livesey for sticking with us when circumstances beyond Bonhams' strict control left us without a buyer post auction. Mark... See more

Company replied

Company details

  1. Auto Auction

Written by the company

The best way to buy or sell your classic or collectable car. We run online classic car auctions every day - 24/7/365. No buyers fees, and anti-sniping technology. With a 90%+ sell-through rate, we remain the UK benchmark for transparency, honesty, speed and ease in a highly competitive marketplace. We hold the industry-leading Trustpilot ranking for the sixth year running. As the UK's FIRST dedicated digital classic car auction platform, selling over 7000 classic and collectable cars worth £115m since 2017.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

655 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(655)

23 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I purchased a Dolomite Sprint from here…

I purchased a Dolomite Sprint from here in January. The car was advertised as a 1980 UK produced and registered car. Shortly after purchase it was pointed out to me that the car had LHD wipers. After purchasing a Heritage Certificate and contacting some previous UK owners it turned out the car was in fact a 1978 French exported car. The car returned to the UK in 1980 and was converted to RHD rather poorly. The car was then re-sold by Bonhams as I was completely dissatisfied. It was sold by with an honest description this time and sold for a lot less than what I paid. Unfortunately I was left to stand the £5,000 + loss for my honesty. Don't rely on an HPI report and don't trust Bonhams, not even they do basic due diligence. The previous owner denies any knowledge even though he is no stranger to the marque, a specialist in other words. For anyone who is interested both the January 2023 sale and June 2023 can still be found on The Market by Bonhams website. Be warned!
Thank for your reply. The car was falsely advertised. It wasn't what you described. I re-sold the car with you for this reason as I felt there was no alternative. The car was then sold with a completely honest description and a full report from a specialist. I lost over £5k for being honest. Do Bonhams think that is fair and ethical?

January 6, 2023
Unprompted review
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

You bought the car from the seller, and then did your comprehensive research. You decided you did not want the car anymore, and asked us to re-sell it for you. This we did, and as a gesture of good faith we did not charge you anything. In recent months we have exchanged 70 emails with you and the previous owner in an effort to help you. And you leave us a 1* review. Thank you for pointing out that we publish our results: we do this to show that we are open, honest and transparent.

Rated 5 out of 5 stars

Building trust matters to Bonhams.

This is the first Trustpilot review I've ever written. I'd like to thank Mark Livesey for sticking with us when circumstances beyond Bonhams' strict control left us without a buyer post auction. Mark took personal and direct action to rectify the situation. It is just vanishingly rare that companies back their customers in this fashion. Reputations are earned when things are tough, rather than simple. That builds trust and deserves loyalty and I have no doubt we'll be back.

July 12, 2023
Unprompted review
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much for your kind words, and thank you for using Bonhams|Cars Online!

Rated 5 out of 5 stars

They deserve more than 5 stars and If I was able to give them 6 stars I would !!!

In my experience most companies are fine to deal with when everything goes smoothly. It is when things go wrong that you see the difference between a good business and a bad one. Bonhams were not just good they were great. They did everything they possibly could to help me. I would like to thank Mark Livesey in particular for dedicating a significant amount of time to this and repeatedly going above and beyond my expectations to help. I would not hesitate to recommend them. They deserve more than 5 stars and If I was able to give them 6 stars I would !!!

July 6, 2023
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much for your kind words, and thank you for using Bonhams|Cars Online!

Rated 5 out of 5 stars

Excellent service and tremendous knowledge of the market.

From initial discussions to final sale the Bonhams Team consistently provided an excellent and friendly service.

They demonstrated tremendous knowledge of the market and managed the whole sale process really efficiently.

June 28, 2023
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much for your kind words, we really appreciate your custom.

Rated 5 out of 5 stars

An extremely professional team

I am very grateful to the Bonhams team for helping me sell my car. The car did not make its reserve, but the Bonhams team negotiated a fair price with the top bidder. Also they arranged for a professional photographer who took some stunning photos and the listing narrative could not have been better. Overall an extremely good experience. Thank you.

June 21, 2023
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much for your kind words, we really appreciate your custom.

Rated 5 out of 5 stars

Excellent communication from the outset…

Excellent communication from the outset by Paul Hegarty which proved to be great advice on how to best sell my Aston Martin.
The results were worthy of feedback as Bonhams provided a faultless service.

June 8, 2023
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much for your kind words, we really appreciate your custom.

Rated 5 out of 5 stars

Great service, Great knowledge, Great price

Had a VW Beetle to sell and was recommended The Market . Dealt with a guy called Mark. The service from begin to end was brilliant. Mark updated me at ever stage could not be happier which included me getting a lot more for my car than l was expecting.
Paul - Lancashire

April 14, 2023
Unprompted review
Rated 5 out of 5 stars

Really good

Really good. Excellent communication. Easy to deal with.

Paul Hegarty was very responsive and well informed.

Well done

May 10, 2023
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much, we really appreciate your business.

Rated 5 out of 5 stars

A truly fantastic company, 5/5

A truly fantastic company, smooth transactions from the start, they successfully sold 3 cars of mine within 1 week and at good money. In particular my contact Freddie Woodd was simply flawless with his help in selling my cars and dealing with potential customers etc. It is not often that one can leave 5/5 review with not a single fault to report on, there is nothing they can do to improve, a fantastic company. The Market By Bonhams is simply an unrivalled game changer specialising in auctioning collectible cars. I will continue to use this company indefinitely.

April 7, 2023
Unprompted review
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much, we really appreciate your kind words.

Rated 5 out of 5 stars

Motor Cycle sale

The sale of my chopper bike was handled professionally great video taken and good price obtained.

March 24, 2023
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you, we really appreciate your business.

Rated 5 out of 5 stars

Thank you

Thank you, your concierge service made what I thought would be a dreadful process, a simple and easy sale. Communication was great from start to finish.

March 15, 2023
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much, we really appreciate your kind words.

Rated 5 out of 5 stars

Faultless...

Can't fault The Market, a great experience from start to finish, as a repeat user I shan't hesitate to use them again when selling my cars

February 10, 2023
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you, we really appreciate your continued business.

Rated 5 out of 5 stars

Great service

Great service, great communication. Will certainly use again

July 11, 2022
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much, we really appreciate your kind words.

Rated 5 out of 5 stars

Very uncomplicated and professional

Very uncomplicated and professional, yet kind and helpful auction and pick-up process!

January 19, 2023
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you for your custom, we hope you enjoy the car.

Rated 5 out of 5 stars

Excellent Service

Excellent advice and communication from the team. Caring personable and professional. The perfect combination.

January 1, 2023
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much, we are delighted you had a good experience.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look