THE MARKET - Daily Online Classic Car Auctions Reviews 

655
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I have sold a couple of cars through these guys and I must say that the experience has been very positive. The staff are very knowledgeable about what they do and give you confidence that the car wil... See more

Rated 5 out of 5 stars

Second time I've used The Market and I am very impressed. The photography was outstanding, the service smooth and all hiccups and admin dealt with quickly and fully. The auction itself worked well, pl... See more

Rated 5 out of 5 stars

I recently purchased a Jaguar XJ8 through The Market and had an excellent experience from start to finish. The whole process was professional, straightforward and well organised. Communication... See more

Rated 5 out of 5 stars

This is the first Trustpilot review I've ever written. I'd like to thank Mark Livesey for sticking with us when circumstances beyond Bonhams' strict control left us without a buyer post auction. Mark... See more

Company replied

Company details

  1. Auto Auction

Written by the company

The best way to buy or sell your classic or collectable car. We run online classic car auctions every day - 24/7/365. No buyers fees, and anti-sniping technology. With a 90%+ sell-through rate, we remain the UK benchmark for transparency, honesty, speed and ease in a highly competitive marketplace. We hold the industry-leading Trustpilot ranking for the sixth year running. As the UK's FIRST dedicated digital classic car auction platform, selling over 7000 classic and collectable cars worth £115m since 2017.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

655 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(655)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I could not rate the experience I have…

I could not rate the experience I have had with The Market at Bonhams more highly. Excellent service throughout from beginning to end. I would not hesitate to recommend them to anyone thinking of selling in the future.

June 20, 2022
Unprompted review
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much. We really appreciate your custom.

Rated 4 out of 5 stars

A very good service

A very good service. Very friendly very efficient and did a great job of the marketing of the car. Will definitely use them again.

June 12, 2022
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you Jason, it was a pleasure to work with you.

Rated 2 out of 5 stars

Not trustworthy

Making the company aware that there is no cat on the 928GTS, they first argued about my public comment.
Then they threatened me to discard me as a potential customer.
After I cancelled my account on my own, they promised to really cancel it, which - as evidenced by posting this comment - did not happen.
Finally TheMarket updated the 928GTS's description with a lame remark that there might be no cat (at least something...).
Is this auction house serious? And all this under the umbrella of Bonhams?

June 11, 2022
Unprompted review
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

This is the second review you have left in the past two days. You are doing this because we would not publish your opinion as a fact. We did however publish your opinion, so that other could make up their own mind. You have claimed we threatened you, and you have claimed we cheated: both are completely untrue, harmful, unnecessary and unkind. We have hundreds of 5* reviews from people who have actually bought or sold a car via our platform, and they have given these reviews because we are so honest, open and transparent. Our reputation remains intact, despite TrustPilot allowing you to leave these negative comments.

Rated 5 out of 5 stars

Excellent and first rate web site and…

Excellent and first rate web site and service provided me with excellent customer service and experience

June 9, 2022
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you, we are glad you enjoyed the experience.

Rated 5 out of 5 stars

A very smooth and easy auction process.

The auction process was very smooth. We agreed a valuation and a reasonable reserve which was exceeded on the first day of the auction! The staff at Milton Park were very attentive and communications were excellent. The photos really showed my car off to its best and The Market included all the info I had supplied them with. The car eventually sold for way above the top estimate and the payment arrangements and transfer of documents were very easy. I am very grateful to The Market and would definitely recommend them to any prospective sellers.

June 9, 2022
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much!

Rated 5 out of 5 stars

Audi S4

Usual great service for a smooth and professional sale

June 1, 2022
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you, we are glad you enjoyed the experience.

Rated 5 out of 5 stars

I phoned mark and made appointment to…

I phoned mark and made appointment to have a look a car, after travelling for 3 hours, I met mark who linked me with Paul , what a lovely bloke I had 2 lady friends with me, Paul spent at least 1 hour with us, showed us all the cars, with his honest feed back, and his enormous knol of the cars, great people, thank you

May 30, 2022
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much, it was a pleasure to meet you.

Rated 5 out of 5 stars

Very helpful

Very helpful, very reasonable fees. Would definitely use again

May 20, 2022
Unprompted review
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much.

Rated 5 out of 5 stars

Great experience

Selling our car On the Market at Bonhams went smoothly from beginning to completion and Bonham’s Paul Hegarty was so helpful explaining and guiding us through the process.
The concierge package was well worth doing and saved a lot of hassle from our point of view. When the car was sold everything went through very quickly.
Thank you Bonhams.

May 20, 2022
Unprompted review
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you for your kind words. We're The Market rather than Bonhams, but thank you anyway ;-)

Rated 5 out of 5 stars

An exceptional service from an…

An exceptional service from an extremely professional company who more than delivered when I placed my car in their online auction.From my first phone call with Fraser Smith I was encouraged by his enthusiastic approach and positive attitude.The concierge package with professional photography was outstanding showing 279 images and was totally worth the money.The write up from Barry was thorough as well as honest and I was always kept in the loop as to what was going on.Well done to The Market Bonhams,an exceeded reserve price received and money in my Bank Account within 24 hours,what more can I say except if you’re thinking of selling GO BONHAMS …..👏👏👏

April 27, 2022
Unprompted review
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much for your support, we really appreciate your custom.

Rated 5 out of 5 stars

Great site

They do a great job overall in the digital auctioning process.

April 21, 2022
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much for your support, we really appreciate your custom.

Rated 5 out of 5 stars

Friendly and professional

I found The Market at Bonhams a pleasure to deal with, whose staff were most professional and friendly.

April 21, 2022
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much for your support, we really appreciate your custom.

Rated 5 out of 5 stars

sweet,thanks

April 21, 2022
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much for your support, we really appreciate your custom.

Rated 5 out of 5 stars

The description of the car was accurate…

The description of the car was accurate and with plenty of pictures of the whole vehicle..
First time I've bought a car without personally inspecting it . And been pleasantly surprised with the condition of the car... so I'd buy or sell through The Market by Bonhams again. A great experience for me .

April 21, 2022
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much for your support, we really appreciate your custom.

Rated 2 out of 5 stars

The site

The site, which had processed my bids throughout the auction, suddenly stopped accepting my bids 2 hours before auction closed,despite me contacting them by fone before auction ended. I lost the car which l had been to see. Waste of everyone's time.
Months later they emailed me congratulating me for buying through them
I haven't managed to buy anything thru them. Waste of time.

April 21, 2022
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

Sorry to hear you had trouble Brian. We couldn't find any issue from our side. If you get in touch we will try to help you get set-up correctly on your account.

Rated 5 out of 5 stars

Strait forward

Strait forward, no fuss, from beginning to bid to my Armstrong Siddeley being delivered to garage and Nova works done by importing company CARS great service all round. Thanks Guys.

April 20, 2022
THE MARKET - Daily Online Classic Car Auctions logo

Reply from THE MARKET - Daily Online Classic Car Auctions

Thank you so much for your support, we really appreciate your custom.

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