The Meatbox Company Reviews 

1,786
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Spend 90 pounds on meat and all the meat had a very bad taste and smell will never use this company again not worth the money and time

Rated 1 out of 5 stars

This company used to be first class but my last two orders #38965 and #38498 has seen much lower standards. The steaks have less flavour and more conective tissue/gristle. Several steaks had a soapy f... See more

Rated 5 out of 5 stars

I’ve just had my turkey breast joint and chipolatas delivered. The joint is HUGE! £21 and twice the size of a similar priced one from the supermarket. Obviously I don’t know how the meat tastes, it’s... See more

Rated 5 out of 5 stars

Great steaks, fantastic flavour and super tender. These rib eye steaks are so much better than the ones you can get at a supermarket, and we got them when they had an offer so much cheaper than the su... See more

Company details

  1. Butcher Shop
  2. Meat Processor
  3. Meat Products Supplier
  4. Meat Wholesaler
  5. Online Food Ordering Service

Information provided by various external sources

A wholesale butcher based in Mid Devon supplying the pubs, hotels and restaurants on the south west peninsula with top quality meat and fine foods for the last 50 years. As a result of the pandemic we switched into producing meatboxes direct to the customer around the country using next day delivery. We take pride in our quality and impeccable service.


Contact info

3.4

Average

TrustScore 3.5 out of 5

2K reviews

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No recent history of asking for reviews

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3.4

All reviews

(1,786)

4 reviews in the last 12 months

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Rated 2 out of 5 stars

I would never use this company again

oI would never use this company again. For my father-in-birthday, law's I ordered a meat box. When it arrived, it was completely defrosted; the label on the box stated that it had taken over two days to get to us, despite the fact that the website says next day delivery and that some items may be partially defrosted, but because it took longer than expected, all of the meat had thawed. I called customer service, and the man suggested putting it in the fridge for a week. I told him that wasn't good enough because my father-in-law is 80 years old and lives alone; he couldn't eat all the meat in a week. (I personally would never trust defrosted meat for more than 7 days—I believe the maximum should be between 3-5 days—so being given contradictory advice is quite concerning!) I was told that another meat box would be delivered the following week (after the heatwave to ensure the meat stays as frozen as possible) The week after that. There was no meat box to be found. I messaged the team on Facebook, and they said they couldn't get a replacement box out to me, so they were issuing a refund...so after a week of waiting, it was disappointing to be told they weren't going to fulfil what they promised. They did offer me a free delivery code for the future, but due to the disorganisation of everything, I am very hesitant to order from them again. Found another company (pipers farm) that was very quick to deliver and the meat arrived as promised.

August 2, 2022
Unprompted review
The Meatbox Company logo

Reply from The Meatbox Company

Hi Bex,

We are sorry to hear that you had this experience. We work really hard to make sure our deliveries are next day, but in this instance we were unable to do this due to an interruption in the delivery structure.

Kind Regards,

The Meat Box Company Team

Rated 5 out of 5 stars

Timely delivery

Timely delivery. Arrived frozen. Good value for money. Haven’t eaten any yet but looks to be good wuality

July 20, 2022
Rated 5 out of 5 stars

Excellent customer service 👏

Ordered a box of £100+ worth of meat. Absolute disaster with the first delivery of defrosted meat and missing contents but think was down to the courier damaging the box not the fault of the company. One email later explaining the situation and it was all sorted so top customer service. 👌

July 15, 2022
Rated 5 out of 5 stars

Outstanding service

Outstanding service! I mistakenly put the wrong delivery address on my order and the Meatbox staff were amazingly prompt in sorting it out at the last minute!
Also, the meat was fantastic! Highly recommended!

July 10, 2022
Rated 4 out of 5 stars

Lovely meat

Lovely meat, great quantity and quantity for the price. Easy delivery. Only thing stopping 5 stars is the chicken kebabs were not marinated (dont know if I miss read).

July 8, 2022
Rated 2 out of 5 stars

Late delivery

Purchased £35 box and selected £8 delivery to be delivered on a Saturday in time for Father’s Day and it didn’t turn up until the Tuesday after. I’m not going to sit here shouting and raving too much, I just won’t use again.

June 29, 2022
Rated 1 out of 5 stars

Unreliable delivery

Ordered as a Father's Day gift and paid for next day delivery as I knew someone would be at home to receive the delivery and because I'd planned to use some of the items for a family barbecue on the Sunday. It was only after paying that a message stating "we will do our best to deliver your parcel next day". No parcel appeared on the due date. On Monday, 20th June, I received an email stating there had been a technical error with the system and the carrier wasn't collecting any orders. Surely this would have been known on the Saturday so I could have made alternative arrangements? I then arranged for my order to be delivered on the Tuesday, but as Father's Day has now been and gone this has rather spoilt my experience of this company and therefore won't be ordering from them again. If you definitely know you can offer next day delivery then by all means advertise as such, but if you're not absolutely sure, please don't. It just makes you look unreliable.

June 24, 2022
The Meatbox Company logo

Reply from The Meatbox Company

Hi Helen,

We are sorry to hear that you did not receive your Meat Box order on time. We work really hard to make sure our deliveries are next day, but in this instance we were unable to do this due to an interruption in the delivery structure.

Kind Regards,

The Meat Box Company Team

Rated 1 out of 5 stars

The delivery didn’t happen

The delivery didn’t happen. Apparently the parcel was lost by the courier.

June 21, 2022
The Meatbox Company logo

Reply from The Meatbox Company

Hi Karen,

We are sorry to hear that you have not received your Meat Box order. Our team have contacted DHL and we were informed that your delivery was unfortunately lost in transit.

We have issued a full refund to your credit card.

Our apologies for the inconvenience caused.

Kind Regards,

The Meat Box Company Team

Rated 4 out of 5 stars

The BBQ meat packs were great

The BBQ meat packs were great. My only issue is that DHL left the package on my doorstep in the 30 degree heat on Friday without ringing the doorbell. Luckily I spotted them so no harm done.

June 20, 2022

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