ThemeRex Reviews 203

TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Instead of properly embedding their themes into the wordpress structure, they made their bespoke theme manager that doesnt work and poorly documented. Please avoid.

Rated 5 out of 5 stars

I would like to publicly thank John Truebridge of Axiome for the assistance he has provided me in handling problems regarding the configuration of the Hoghwords theme. Beyond the normal support on... See more

Rated 5 out of 5 stars

I have been using WP for over a decade already and have experience working with different Themes and their developers. The ThemRex Team is by far the best I have worked so far. Professional and respon... See more

Rated 5 out of 5 stars

Just purchased this theme and immediately had some questions about layout and design. I sent 2 support tickets over and was responded back to quickly. Support was professional and they sent screensh... See more

Company details

  1. Web designer

Information provided by various external sources

ThemeREX - Envato Power Elite Author. We create beautiful quality niche WordPress Themes and Site Templates for any kind of business.


Contact info

3.7

Average

TrustScore 3.5 out of 5

203 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Rythmo has us singing a happy tune!

I've been a web developer for over 25 years and my toughest client to date is my daughter who is setting up her music school. The Rythmo theme has been absolutely perfect for her needs! And also, the support that I recieved has been excellent! Thank you for a great theme!

August 20, 2021
Unprompted review
Rated 5 out of 5 stars

Good Themes and professional Support Team

I have been using WP for over a decade already and have experience working with different Themes and their developers. The ThemRex Team is by far the best I have worked so far. Professional and responsive support. Functional, fast and good looking Theme (I have used a Quick Cash Theme) with a lot of customization options. Keep up a good job, thank you!

August 18, 2021
Unprompted review
Rated 5 out of 5 stars

I like the theme very much because it… Friendly, competent and fast.

I like the theme very much because it is very versatile and also because it stands out very well from others. Furthermore, the support is just great. They care very much and always have a solution in the shortest time.
This is one of the best experiences when it comes to support ever.

I can recommend the ThemeRex Themes and Team very much!

August 18, 2021
Unprompted review
Rated 5 out of 5 stars

The theme was great

The theme was great. I had no idea about how to make a website and managed to do it completely alone with no tutorials, no videos, no instructions. It's pretty straight forward and when I actually needed some help, Sophie just popped in and saved the day.

Thank you Sophie.
Amazing.

Cheers
Petra

August 5, 2021
Unprompted review
Rated 5 out of 5 stars

ThemeRex - I am gratefull for all help

I am very grateful for excellent "Cloe Brooks Theme" with i buy for my website and for strong support. I am not a programmer, and i had a trouble, but ThemeRex was always near and help it to solve it. With ThemeRex support anything is possible! And now I have an excellent website - with i am proud and can make a money for living.

Buying the ThemeRex Theme with 6 months support was smart investment in my future :)

Thank's a lot!!!!! And good luck.

August 5, 2021
Unprompted review
Rated 5 out of 5 stars

Beautiful theme and excellent support!

I'm happy with the theme I bought. It's beautiful and well designed. I get fast and professional support. Support operator Sophie is always polite and helps me to fix all my issues. Really recommend their themes and support!

July 25, 2021
Unprompted review
Rated 4 out of 5 stars

Good product and top notch support.

The theme I bought looks really really great.
The installation wasn't smooth but the support was top notch.
Not so easy to customize theme though.
I am satisfied with the product and the awesome support team.

June 30, 2021
Unprompted review
Rated 3 out of 5 stars

Limited & Lacking Support

Their theme looks great, but their support is very limited. I have now bought the technical support twice and it still has not resolved the issue. The response time is particularly slow which means not many things get resolved unless I purchase another technical support.

Very disappointing with that regard.

June 21, 2021
Unprompted review
ThemeRex logo

Reply from ThemeRex

Hello Akid,

The issues you faced were caused by the customization you made. Each theme purchase includes 6 months of support. In case you need support after this period of time, Technical support should be purchased in addition. According to our Support policy, ticket response time is 24 hours. We will do our best to address the questions you have among the first.

Could you please rate the theme according to its design and quality. Thanks in advance!

Regards

Rated 5 out of 5 stars

Quick help that always fixes issue

Quick help that has fixed the problem every time. I have submitted tickets probably ten times in the last year and impressed with the response time, clear and helpful feedback, and great attitude. Actually just extended my support for another six months.

June 16, 2021
Unprompted review
Rated 5 out of 5 stars

I've received a deep help

I've received a deep, serious and quick help from ThemeRew's support. The support alway have dealed with my tickets in a 24hs.
You can go with ThemeRex with insurance !

June 16, 2021
Unprompted review
Rated 5 out of 5 stars

Really happy and strongly recommend

The guys who worked on my project were fantastic start to finish. Super responsive, easy to work with and a fantastic eye for detail they got my site up and running in 2 weeks. When I reached out 6 months later to discuss a bug that had cropped up they fixed it super quick. So happy and have recommended them to several friends.

June 11, 2021
Unprompted review
Rated 5 out of 5 stars

A GO-TO designer und developer, always happy with ThemeREX

I've bought several Templates developed by ThemeREX. I love the designs and the great user experience friendliness they provide. Another very important factor, why I recommend buying ThemREX's templates is the very competant, patient and reliable customer support. Good luck to everyone, God bless!

June 2, 2021
Unprompted review
Rated 5 out of 5 stars

Cole was amazing!

Cole was amazing! I had bought a theme for my company and I needed to configure the colors to match my branding more.

I paid the extra money for the edits to the CSS. They did a fantastic job! Very quick responses which I was surprised about! I'm always hesitant to reach out to support since they take a long time to answer, BUT the Theme Rex teams answers quickly and guides you through the themes very accurately!

I HIGHLY RECOMMEND BUYING FROM THIS COMPANY! And extending support I bought and it was well worth the money I spent on Theme Forest.

Thank you Cole and Kira for being amazing at you jobs!

June 1, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Themes and Support

Themes are exactly what I need, functional and reliable. Sophie from Support is also fantastic! Very knowledgeable and was able to answer every question I had. Highly reccomended!

May 20, 2021
Unprompted review

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