Metzi Reviews 

313
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the gorgeous styles, stunning sparkle, and top-notch quality of the jewelry pieces that arrive nicely packaged. People also appreciate the remarkably fast shipping times and the exceptionally helpful customer support team. Some reviewers were not happy with communication gaps and extremely slow responses from support when trying to track orders or resolve issues. A few consumers also mentioned unexpected difficulties with stiff clasps, wrong sizing, or missing items upon delivery. These occasional drawbacks meant that a small group experienced rather frustrating delivery delays before getting their concerns addressed.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the stunning designs and high-quality... See more

Quality

Users describe positive interactions with quality, noting that the jewelry is exceptionally beautiful,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Order

Clients share satisfaction on order processes, frequently highlighting fast shipping times and efficient... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast response times and friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loved the look and purchased the black CZ bracelet which arrived quickly. However, I ordered the wrong size and returned for a smaller size which was dispatched as soon as my return was received, cu... See more

Rated 5 out of 5 stars

10/10 – unreal quality, clearly addicted at this point I’ve ordered from Metzi multiple times now and they’ve never missed. I’ve bought their 8mm Cuban bracelet twice, the 2mm snake bracelet, and... See more

Company replied

Rated 5 out of 5 stars

I received my bracelets today and I am impressed with the packaging and branding, all black packaging was top notch I got my 2 brackets one red heart shaped stones and all back and just like them... See more

Company replied

Rated 5 out of 5 stars

Brilliant styles and top quality jewellery too. Two lads who take customer satisfaction very seriously as well. 10/10 isn't enough for how good Metzi are. I have four bracelets, one bangle, three neck... See more


Company details

  1. Jewelry Store

Written by the company

Metzi: Dedicated to perfecting black jewellery. Premium black chains, pendants, bracelets & rings. No tarnishing or fading and 100% waterproof!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

313 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(313)

192 reviews in the last 12 months

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Rated 3 out of 5 stars

Lovely jewelry-awful shipping unless you pay extra

The jewelry is beautiful and customer service is responsive. I am giving a 3 star review because of shipping and tracking. I ordered on Dec. 10. It was shipped on Dec.13. Since I didn’t to pay an extra 10.00(?). I was told there was not a way for them to track it. This was a Christmas present and I received it Dec. 28th.

December 13, 2025
Unprompted review
Metzi logo

Reply from Metzi

Hi Cecilia, hope you are well and thanks for the message. We are really sorry about this. USPS have made us aware of some significant weather delays which unfortunately is impacting standard delivery times at the moment. We are glad to hear you are liking the jewelry, please reach out at any time. All the best, Luke.

Rated 5 out of 5 stars

Excellent company

Great customer service, quick shipping, necklace exactly as advertised.

December 5, 2025
Unprompted review
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Reply from Metzi

Thanks so much for the kind review Karen! Please get in touch at any time. Have a great New Year, Luke

Rated 5 out of 5 stars

10/10

10/10 – unreal quality, clearly addicted at this point
I’ve ordered from Metzi multiple times now and they’ve never missed. I’ve bought their 8mm Cuban bracelet twice, the 2mm snake bracelet, and now the 3mm snake bracelet, plus the 8mm Cuban necklace and the braid necklace. The necklaces haven’t come off since March, daily wear, daily showers, workouts included; zero issues.

The quality is spot on, weight feels right, finishes are clean, and everything still looks brand new despite constant use. It says a lot when I keep reordering the same pieces instead of trying something else.

Customer service is genuinely some of the best out there, especially for a small company handling ads, products, and worldwide orders. Thanks again for another flawless order, Luke and Alex — I’ll 100% be back.

December 27, 2025
Unprompted review
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Reply from Metzi

Hi Rhys, wow, thank you so much for the kind words. We're super glad to hear this and it truly means a lot to us! A lot of work goes into getting these pieces right and its so nice to seeing you enjoying the pieces! Please get in touch at any time and we wish you and your family a Happy New Year! All the best, Luke

Rated 1 out of 5 stars

Absolute trash

Absolute trash. After waiting 4 weeks to get my bracelet, I had to cut it off my wrist as the clasp stuck.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

excellent products

excellent products, it IS hard to find quality, minimalistic black jewelry and they really knocked it out of the park. def gonna try to cop more while it’s on sale

December 22, 2025
Unprompted review
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Reply from Metzi

Thanks so much Le! We're super happy to hear that! Please get in touch at any time. Have a great Christmas - Luke

Rated 5 out of 5 stars

Awesome Jewelry Affordable Prices.

I have recently purchased several pieces of jewelry, rings and pendant, from Metzi Collective. The quality is exceptional, I was skeptical seeing the prices were so affordable for such exceptional beauty pieces, I can praise this company enough for quality, packaging affordability and expeditious of receiving my items shortly after making my purchase, very impressive.
I will definitely be purchasing more pieces from this amazing company.

December 19, 2025
Unprompted review
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Reply from Metzi

Hi Jay, thanks so much for the review! We're glad to hear you're liking your Metzi Jewelry! We'll make sure to keep you posted on future designs and releases! Have a great day, Luke

Rated 5 out of 5 stars

Excellent Quality!

The quality of the product did not disappoint. Aesthetically very pleasing design and style. Very happy with my purchase.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

A truly beautiful piece of jewellery

A truly beautiful piece of jewellery, bought for my son for Christmas. Great service from a lovely small company, I wish you guys all the luck in the world 💜💜

December 17, 2025
Unprompted review
Metzi logo

Reply from Metzi

Thank you so much Shelli! We truly appreciate the kind words. Please get in touch at any time. Have a great Christmas - Luke

Rated 5 out of 5 stars

A fantastic company

A fantastic company. I love their products but what will keep me coming back again and again is their customer service which is genuinely the best I have ever experienced. Good people deserve success and these are good people.

December 16, 2025
Unprompted review
Metzi logo

Reply from Metzi

Hi George, hope you are well. Thank you so much for the kind review. This means a lot to us. Please don't hesitate to get in touch at any time. All the best, Luke

Rated 5 out of 5 stars

Lovely pieces

Saw the ads on Facebook,had a look and ordered a couple of bits as a surprise for my hubby for Christmas.
They came pretty quickly and i must say they look lovely.
I'm actually looking forward to my hubby opening them at Christmas.
The packaging and little card that comes with it is a nice touch.
Will definetely look again for more pieces.

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid!!!!

Avoid!!!!! If you have an issue they don’t respond!!
They have my money and I don’t have my order!!

December 8, 2025
Unprompted review
Metzi logo

Reply from Metzi

Hi Doug, Very sorry about this. As explained in our email conversation there has been a mistake in delivery. Your replacement pieces are on their way to you. Best, Luke

Rated 5 out of 5 stars

Good looking piece of jewelry

I just received my necklace yesterday from writing this review, so far so good, it really looks nice and elegant, I like the dazzling look under the light, it really sparkles, as I will be wearing it often, hopefully it won’t tarnish or start looking dull, where it loses its shine, other than that it looks really nice.

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

5 Stars

Great product! I love Black Jewelry but have come across lackluster and low-quality pieces as of late. Enter Metzi. After researching, I placed an order and decided to put their "Safe on Sensitive Skin" section to the test. My bracelet arrived 11/12 and I haven't taken it off. That includes during workouts and showers. It still looks like new! Will purchase more in the future.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

You definitely won't find better black…

You definitely won't find better black jewellery anywhere else. I've had a ring and a bracelet from Metzi for a few years now and they still look brand new, no scratches at all and they haven't dulled or tarnished even a little bit. I would have to say Metzi makes perfect black jewellery, and you get amazing customer service.

November 26, 2025
Unprompted review
Rated 2 out of 5 stars

The black diamonds are nice but….

The black diamonds are nice and sparkly but the necklace and bracelet pull my hairs. They look so nice on me but also uncomfortable and somewhat annoying after a while. I guess they would be good for people who are smooth with no hairs on wrist and/or neck area.

November 20, 2025
Unprompted review

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