I've noticed there only good review thinks they installed a drive way says it all. My experience of using this app was a nightmare and now once again I'm lumped with it.
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A great example is that it asks if your details are correct, you answer no because the vehicle is wrong, it then offers you the details but greys them out so you can't change them! Spam SMS me... See more
Company replied
A completely useless addition to my working day. Constant updates,none of which improve a basically flawed app. I have to regularly correct data gathered,if it will accept it at all. Regularly off... See more
Communication: They have changed to live online chat and it is absolutely useless. Since my company changed over to TMC it has been a nightmare. Even more so now I have an electric vehicle with multip... See more
Company replied
Company details
Written by the company
TMC’s award winning service is designed to cut fuel costs, reduce administration, provide invaluable management information about your fleet and ensure HMRC compliance. It is all centred around mileage capture – drivers log their mileage via our easy to use system or app - we can also take a telematics feed. We audit each journey to ensure there are no exaggerated claims and follow up any anomalies with a call the driver to find out more. We provide a series of monthly reports, including your fleet’s real life MPG figures, enabling you to steer your fleet strategy and optimise your company fleet.
Contact info
TMC House, Spring Farm Business Park, Moss Lane, CW1 4RJ, Minshull Vernon
- 01270 525 218
- reply@themilesconsultancy.com
- themilesconsultancy.com
1.2
Bad
155 reviews
Replied to 5% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have rang since December 2018 in…
I have rang since December 2018 in respect of fuel deducted which I was advised would be refunded given I was on sick and paying for my own fuel. Nearly 6 months later I have never received a refund. Continuously rang and emailed and advised I would be rang back and I am still waiting on the call. Clearly shows I was doing miles and paying for it personally, however, the hassle I've had to get the refund and customer service has been ridiculously poor to say the least. Extremely poor customer service and I ended up paying twice for fuel due to their incompetency to refund.
May 16, 2019
Unprompted review
Reply from TMC
Hi Karen,
I'm sorry for the difficulties you had have had, please contact us on reply@tmc.co.uk, we would like to investigate this further.
Kind Regards
Amy
I bought my 1 series a month ago
I bought my 1 series a month ago, I needed the car quickly and TMC couldn’t of done more to help. Very friendly and helpful, would recommend and use them again. The car is fantastic also.
February 11, 2019
Unprompted review
I was having problems getting hold of…
I was having problems getting hold of an email that should have been sent to me a month ago, thankfully Raegan answered the phone today and sorted it all out - Thanks again Raegan
October 5, 2018
Unprompted review
Reply from TMC
Hi Kay
Thank you for your five star review.
Carly
Regan was really helpful today thank…
Regan was really helpful today thank you for your support
September 4, 2018
Unprompted review
Reply from TMC
Hi Kathy
Many thanks for your review, it is much appreciated.
Carly
Always very helpfull .
April 3, 2018
Unprompted review
Reply from TMC
Thank you for your review, David. Much appreciated
Carly
Quick and helpful response to my…
Quick and helpful response to my request, great service.
March 2, 2018
Unprompted review
Reply from TMC
Thank you for your five star review, we appreciate your time!
Good customer service
I had an issue with logging my mileage on TMC. I spoke to Katie Hart and she was incredibly helpful and kind, making my experience fantastic.
January 9, 2018
Unprompted review
Reply from TMC
Hi Adam
Thank you for your review. That's great to hear.
Carly
Amy Leech was very quick to reply and …
Amy Leech was very quick to reply and resolved my issue. Great service, Thanks
January 2, 2018
Unprompted review
Reply from TMC
That's great - thank you for taking the time to leave a review.
Carly
Reply from TMC
Thank you for your five star review.
Carly
Quick, Friendly & Responsive.
Quick, Friendly & Responsive.
I called TMC today as I needed information for Tax purposes. Katie Hunt took my call and quickly understood my needs. Katie promised to send me the information within a few hours which she did. Thank you Katie
December 20, 2017
Unprompted review
Reply from TMC
Hi Paul
Thank you for your feedback and five star review.
Many thanks
Carly
They went out of their way to assist …
They went out of their way to assist me, especially Herve
December 7, 2017
Unprompted review
Reply from TMC
Thanks for the great feedback, I'm glad we could help.
Carly
Katie was so helpful and patient
Katie was so helpful and patient. A pleasure to speak to!!
December 6, 2017
Unprompted review
Reply from TMC
Thank you for the 5 star review!
Kind regards,
Alison
Excellent service
December 4, 2017
Unprompted review
Reply from TMC
Thank you for the 5 star review!
Kind regards,
Alison
Excellent service by Lauren
December 1, 2017
Unprompted review
Reply from TMC
Hi Stephen,
Thank you for the 5 star review and great feedback following your call with Lauren :)
Kind regards,
Alison
Katie Hart is always very helpful
November 30, 2017
Unprompted review
Reply from TMC
Hi Mark,
Thank you very much for taking the time to provide your feedback and give a 5 star review to Katie :)
Kind regards,
Alison
Excellent customer service
Excellent customer service, easy to use, highly recommended !!
November 30, 2017
Unprompted review
Reply from TMC
Hi Dinesh,
Thank you for the 5 star review and feedback on the TMC customer service team.
Kind regards,
Alison
My colleague experienced various issues …
My colleague experienced various issues due to internal disputes (nothing to do with TMC) however Paula went out her way to navigate through all issues we faced and found a solution which we thought were a long time coming!! Not only this, she explained all of the complicated deductions and explained benefit in kind in an articitculate yet simple way so we could understand. TMC will also offer to check the scheme you are on is the right one which is fantastic. Thank you for your genuine willingness to assist us and for putting up with two very confused people!! If only all companies had gems like this.
November 29, 2017
Unprompted review
Reply from TMC
Hello,
Thank you very much for your 5 star review and the feedback regarding Paula.
Kind regards,
Alison
Reply from TMC
Hi Hilda,
Thank you for taking the time to provide a 5 star review and great feedback following your call with Lauren :)
Kind regards,
Alison
Fantastic
Fantastic, pleasant staff, willing to help & issue's actioned immediately. Service with a smile.
November 24, 2017
Unprompted review
Reply from TMC
Hello,
Thank you very much for your fantastic review of the TMC team.
Kind regards,
Alison
Perfect Customer Service Seldom Seen
I had experienced a problem with inadvertently locking myself out of TMC. Fortunately for me Katie Hart was able to assist me. It turned out it wasn't me at all, but the URL to the log in page. Katie promptly send me the correct URL and reset my password on the spot allowing me immediate access. In addition, I explained to Katie that while my fuel card had arrived, I wouldn't be registering my car until I took delivery of it and as a result would not be able to submit my business mileage by the due date. Katie advised that I would be able to call her once I was ready to update the start date and mileage at that time. Perfect customer service seldom seen these days! Many thanks for your help, Katie.
November 23, 2017
Unprompted review
Reply from TMC
Hi Scott,
Thank you so much for taking the time to feedback and provide a 5 star review following your call with Katie.
Kind regards,
Alison
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