Themodernhome Reviews 

Is there any point repeating what everyone else is saying?
The very few good reviews read like adverts.
I received a different item than ordered, took eleven days to arrive.
This is a dodgy outfit from start to finish, even the courier they used was a bit suss. AVOID.

I wish I'd read this before ordering. I think I may have made huge mistake. I paid £150.00 for guaranteed one day delivery as I needed items in a hurry. Ordered through Amazon so assumed company ok. The delivery company tracking details said items would be delivered by 3.29 today it's now 20.17 and no delivery. No phone calls to explain why. I have emailed the modern home to ask for refund as won't be in to accept delivery for several days. Looks like from the trustpilot reviews I might not have any luck and may have months of pursuing claim. Did anybody get deliveries from the modern home on time?

Zero customer service. Avoid

I ordered two items and they took my money on 6th November 2016. Since then I have heard nothing, sent three emails which have not been responded to, sent a message using their 24hr response system - no response and the sales number 08454755049 appears to be unobtainable.
Decided to contact my credit card on Monday to try and get my money back and report them to Trading Standards. I live in Cornwall so it's a bit difficult to call into their shop/office and try and sort it out. Outrageous!
P.S.
Having posted this review, my items were delivered in a couple of days. Interesting!

Ordered glass side tables on 01/04/16. Am still waiting for delivery 8 months later. More fool me!
Avoid

Ordered table and chairs 31/10/16 money taken same day. Waited for delivery date, nothing so rang number s. Answer machine message n/a till 27th Oct.2nd number ring s and ring s , emails they ignore. Have now reported to our bank
This company are fraudsters please don't ever use them and warn every one you know;!!!

Took my money on 3rd November, my shelf has not arrived. They say phone line not in use until 'October' due to moving warehouse, it is now November! No response to emails. Absolute con artists

I ordered a chair from this company and it never arrived. I emailed, phoned and wrote to them - no response. I then contacted my bank to say that I had paid for and never received the goods. They refunded my money whilst they investigated. The Modern Home have now refunded my money. My advice is do not order from them but if you have report them to your bank and trading standards.

Ordered a table over a month ago. Never got it. Called and they say they are moving their warehouse. No call backs or returned emails. You are throwing your money away if you order from this company.

I was abit apprehensive as I had read the odd negative reviews "after" I had placed the order, but was pleasantly surprised by the great service provided by Nicole; and she reassured me I had nothing to worry about. How true she was! Although "the next day deliver" was not next day! Nicole explained the huge orders they had so I wasn't fussed! Overall her customer service was brilliant always responded to calls and emails. Can not fault! Thanks guys

Apalling. They delivered a table (which I had ordered 3 months previously) which had a broken leg. i advised them immediately. They allegedly responded but i never received the response. When i chased them 3 weeks after delivery, they advised me the case had been closed because I had not responded within 7 days of their e-mail. Despite reminding them of the Consumer act and their obligation to remedy the situation and even advising them they could come and collect the faulty item, they repeatedly advised me I would have to pay for a whole new table. I reported them to a consumer complaints company and Modern home refused to respond to them. They have no customer service telephone line. Never use this company.

This is the most awful company I have ever dealt with. I placed an order for a coffee table on the 8th of November and was told it would take 2 weeks to be delivered. After 2 weeks and not hearing anything I followed up and was told that it would take a further 7 days. 7 days later and still nothing. I followed up again and was told it would be delivered within 5 days. I was then contacted, 5 weeks after I placed the order and scheduled delivery for the next day. I stayed at home on the day of delivery but nothing ever arrived and I was not contacted by anyone. I then contacted the company to find out where my order was and I was told that the driver tried to contact me but got through to someone else and that I had given them the wrong number. I explained that was impossible as they had contacted me on the correct mobile number the day before to schedule the delivery. The women I spoke to was incredibly rude and insisted I had given them the wrong number. I was then told the item would be delivered within 5 days. After chasing this company for a further 2 weeks and being lied to continuously about when I would get my table I decided to cancel the order for a refund. I was then told that they were going to charge me a delivery fee as there was a failed delivery. I was not happy with this and explained that it was they who provided the driver with the incorrect number not me and that it was their fault the delivery attempt failed. Their customer service said they could not assist me and I was given an email address and told to put my situation in writing which I did. It has now been 6 weeks since I sent the email and I still have not had a response! For 5 weeks of phoning customer service daily and being told they need to receive the table back from their courier before they could do a refund, I have now received a refund but they have charged me £69 for deliver. I have contacted them and am trying to get this refunded but am being told that I need to post a written letter to explain my situation and escalate my complaint. It has been 10 weeks since I placed my order and every person I speak to at this company is incredibly rude and not able to assist me. I have asked to speak to a supervisor / manager but there does not seem to be one or anyone there that is able to assist me. This company is an absolute joke and should not be allowed to operate! NEVER EVER ORDER ANYTHING FROM THIS COMPANY!

Ordered a next day delivery bed. Expected it on Monday, came on Wednesday. Kept receiving a frustrating email stating "delivery delayed" but eventually it turned up.

I was almost put off this company due to bad reviews, but I'm so glad I wasn't.
I was struggling to find a glass table and chairs, big enough, but not too big.
The delivery took slightly longer than first thought, but I understand after Black Friday and coming up to Christmas they're very busy.
I'm very pleased with my table and chairs and would use modern home again.

Worst online shopping experience. Table ordered with a delivery date of 1-14 days. After 21 days I am advised that they are out of stock and could I chose another colour. Given how long I have already waited I said I would accept a change, assuming it would be delivered in a day or two. 28 days from placing my order it was despatched via XPD but delivery was never attempted. The phone lines go through to voicemail and it takes 2-3 days for them to respond to emails. 37 days after placing the order, having now quoted the Sale of Goods Act 1979 and their breach of contract, they have issued a refund.

AVOID THIS COMPANY AT ALL COST!!!
This is the first company I was dealing with that every time i was speaking to them they were lying to me. Every time they were giving different excuses for not delivering the order like: broken in transit, lost, delivery company made a mistake etc. Customer service is useless!!!At the end they said we don't have it in stock any longer.
Go elsewhere to order your furniture and never order from The Modern Home. They are waste of time and money.

I ordered a coffee table in November 2013 and was advised that they were waiting for stockfrom the manufacturer. After four chase over a year the prouct was still not in stock nor did they have any idea of when it would be despite it being available from other retailers. All communication was instigated by myself and when I requested my money back it took three days to even acknowledge my request by way of the following e mail.There has been a status update of your order placed at The Modern Home.
The status of your order has recently been updated to: Cancellation and refund actioned.
No apology or personalised e mail. Will never again use this firm.

Although this company acts professional and polite there is something nasty about them.
I ordered for Christmas two Floor standing mirrors for my granddaughters.
I ordered them on the 10th December and was assured I would get them for Christmas.
The earliest delivery was 30th December so I told them that this was not acceptable as they were Christmas presents and I would have to cancel as I had to buy alternative presents.
They eventually gave me a refund, the cost of the items were £89.97 each but they kept £33.00 back that is £66.00 they have got from me for nothing.
I have written to them with no response.
I have now got in touch with Trading Standards, let's hope I get some positive response from them, as I feel mugged.
Should have checked this website first.

I placed my order via Amazon but the courier XPD lost 1 of the boxes. I called the Modern Home and they were very polite, courteous, and did not even let me wait for the courier to deliver the missing box. They immediately posted another glass top out via City Link for next day delivery who thankfully delivered it (in one piece). All couriers are pretty poor at what they do, but with good retail companies giving this kind of service, it reduces the worry. Claire was particularly reassuring, so I hope you guys read this and smile! Thumbs up.

Highly recommended seller. Prado bed and luxury mattress delivered free to Bristol for under £99 including mattress. Delivery was free next day and very easy to slot together.