The Mortgage Expert Group Reviews 186

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We had Andrew Drake as our mortgage advisor. He could not have been anymore helpful, he really did go above & beyond, kept in constant contact & explained everything in great detail. He really is an... See more

Rated 5 out of 5 stars

We were struggling to find a lender due to our complicated rent to buy scheme and our ages but Darryl and Sophie worked so hard to find us a lender that would accept us and managed to secure a fixed t... See more

Company replied

Rated 5 out of 5 stars

Ryan and the team at The Mortgage Expert (TME)have been our go to for years for our mortgage deals and associated insurances. This time around with our fixed rate coming to an end we were nervous abou... See more

Rated 5 out of 5 stars

Michael and Sophie have been fantastic throughout . Highly recommend. Communication has been fantastic and secured us a mortgage offer even with partners bad credit history at a really good interes... See more

Company replied

Company details

  1. Mortgage Broker

Written by the company

Here at The Mortgage Expert Group, we offer a comprehensive range of products from across the market. As Independent Mortgage Advisers with a wealth of knowledge, we focus on mortgage, protection and loans, advising hundreds of clients every year. Our experienced team will help you every step of the way, regardless of your financial circumstances. We service clients from all walks of life, whether you are a first-time buyer, looking to remortgage or buying a property to let. We also specialise in supporting clients with an adverse credit history. In our experience, these types of mortgages require expert knowledge and access to specific lenders, which is why we have created dedicated CCJ and IVA mortgage services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

186 reviews

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Rated 5 out of 5 stars

I honestly could not thank Sophie and…

I honestly could not thank Sophie and Michael enough there both amazing. They both thrive to ensure you feel like the service is personal and bespoke to your needs.

March 21, 2022
Unprompted review
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Reply from The Mortgage Expert Group

Thanks for the review. We really appreciate your kind comments.

Rated 5 out of 5 stars

Darryl and Sophie have done an amazing job...

Darryl and Sophie have done an amazing job, by keeping me up to date with all correspondents. Thanks guys for the speed and professionalism at all time.

March 10, 2022
Unprompted review
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Reply from The Mortgage Expert Group

Thanks so much for taking the time to leave us this review

Rated 5 out of 5 stars

Highly recommend

Michael and Sophie have been fantastic throughout . Highly recommend. Communication has been fantastic and secured us a mortgage offer even with partners bad credit history at a really good interest rate. Michael never gave up especially with my confusing pay slips from different jobs and got us the amount we needed to borrow.
Would highly recommend Michael and the team. They were fantastic from start to completition. Would defo use again if we ever choose to move.

March 7, 2022
Unprompted review
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Reply from The Mortgage Expert Group

Thanks so much for leaving this review for Michael. We are so glad to have been able to help you.

Rated 4 out of 5 stars

Thank you!

Sophie went above and beyond to make sure we were kept updated and answered any queries immediately. The process did take a little longer than we expected ( due to the solicitors) however the mortgage experts, especially Sophie provided a great service till the end. A big thank you to her!

February 18, 2022
Unprompted review
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Reply from The Mortgage Expert Group

Thank you very much for taking the time to leave us this review. Your comments are much appreciated

Rated 5 out of 5 stars

Excellent support from all the team

Excellent support from all the team, due to current climate financial institutions require more and more information, yet everyone always on hand to offer advice, talk through the procedure in easy to understand format and assistance where needed. Thoroughly recommended.

January 28, 2022
Unprompted review
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Reply from The Mortgage Expert Group

Thank you very much for taking the time to leave this review. We are glad to have been able to assist you.

Rated 5 out of 5 stars

Outstanding!

I was thinking, what I could write to express, how greatful and happy I am with Michael and Sophie. I had a terrible experience with my previous broker from another company.. He really wasted our time and said we won't get a mortgage for our new house. So I started researching and I found Morgage Expert... From the moment I spoke to Michael I knew that he will do everything he can to help us to get our first dream house. The communication was absolutely outstanding from Michael and Sophie - very efficient and honest. I am really speechless... I have never dealt with such a great people before. No matter how things stressful you did everything you can to help us and I will never forget that. Truly amazing people and want to say thank you from us and really looking forward recommending you to all my friends and family. Never give up on your dreams because these guys will climb a mountain to make it happen!!!

January 21, 2022
Unprompted review
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Reply from The Mortgage Expert Group

Thank you so much for taking the time to leave us this wonderful review. It is great to hear that we managed to help you as that is what we love doing the most....helping people! Your kind words will be passed on to Michael & Sophie. Please let us know if we can be of any further help.

Rated 5 out of 5 stars

I have used the team at The Mortgage…

I have used the team at The Mortgage Expert on a few occasions now and they make it so easy for us in finding the right deal to meet our requirements, no fuss, no hassle, they deal with the finance companies and we get what we want. Thank you.

December 17, 2021
Unprompted review
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Reply from The Mortgage Expert Group

Thank you so much for leaving us this review. We are very glad to have been able to assist you on many occasions and look forward to continuing to do so.

Rated 5 out of 5 stars

Would highly recommend!

Couldn’t be happier with the service we have received working with The Mortgage Expert. From start to finish, Michael and Sophie have been exceptional. So easy to get in contact with, they get back to you when they say they will and really do bend over backwards. They inform you thoroughly every step of the way and really take the stress out of it all. I would highly recommend to anyone thinking of using The Mortgage Expert.

December 9, 2021
Unprompted review
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Reply from The Mortgage Expert Group

Thanks for the review Jordan. Your kind comments have been passed on to Sophie and Michael. It's been a pleasure to help you both in securing your mortgage.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. When I first called the Mortgage Expert I only wanted to enquire if next year I could have a chance to get a mortgage. Thanks to the professional advice and assistance from the TME team, I was offered a mortgage 5 weeks later! Thank you very much. Your help has made such a momentous change in our life.

December 1, 2021
Unprompted review
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Reply from The Mortgage Expert Group

Thanks very much for taking the time to leave us this review. We are so glad to have been able to help you.

Rated 5 out of 5 stars

Absolutely outstanding service.

Absolutely outstanding service.
Ryan,Lorraine and the team went far and above any expectations I had and in a really short time frame.
No question couldn’t be answered and every issue that arose was resolved.
Couldn’t recommend this company highly enough.
Danny

November 30, 2021
Unprompted review
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Reply from The Mortgage Expert Group

A big thank you for taking the time to leave us this review. Your comments are very kind and much appreciated.

Rated 5 out of 5 stars

Excellent service and support.

Micheal and his team have, in our opinion, gone above and beyond in getting us a mortgage from a high street lender. The support we received was second to none especially when we unexpectedly lost the house we were buying and had to transfer the mortgage to another property. The team are super responsive to calls and emails and you are kept in the loop throughout the whole process. If we ever move again, The Mortgage Experts will be our first point of call. Many thanks.

November 26, 2021
Unprompted review
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Reply from The Mortgage Expert Group

Thank you so much for taking the time to leave us this great review. We are so glad to have been able to assist you with the purchase of your new home. All the best with the move and we look forward to being of service to you again sometime.

Rated 5 out of 5 stars

Great and knowledgable advice received…

I was very happy with the knowledgeable advice I received to enable me to choose the insurance policy best suited to my needs

November 17, 2021
Unprompted review
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Reply from The Mortgage Expert Group

Thanks for taking the time to leave your comments Gary, it is much appreciated.

Rated 5 out of 5 stars

Michael could not have done more to…

Michael could not have done more to help us get the best mortgage deal. Any questions we had were answered in a professional and timely manner and no issue was too small or big for him to help with. Cannot recommend enough!

October 12, 2021
Unprompted review
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Reply from The Mortgage Expert Group

Thank you very much for leaving your review, it is much appreciated.

Rated 5 out of 5 stars

Fantastic!

Fantastic! The advisor was able to change my product very quickly, with a minimum amount of forms to fill in. Will definitely recommend.

October 4, 2021
Unprompted review
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Reply from The Mortgage Expert Group

Thanks so much for taking the time to leave your comments, it is greatly appreciated.

Rated 5 out of 5 stars

Amazing service from The Mortgage Expert Group

Seriously pleased with the whole experience and service from The Mortgage Expert Group. Received excellent advice and they have managed to reduce my monthly out goings by almost £800!

October 4, 2021
Unprompted review
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Reply from The Mortgage Expert Group

Thank you for taking the time to leave us a review. We are glad to have been of help to you.

Rated 5 out of 5 stars

Exceptional advice & service!

After realising I had too many negative factors on my credit file, Darryl advised it would be best to wait the few months for the final default to clear, to pay off as much credit as possible and to not take out any new credit.
He looked at every viable option for us and gave us the best advice every time.
It was tough having to wait, losing yet another house but by doing what Darryl suggested, we tried again once my credit score soared to outstanding and just an hour after our application was submitted we got the unbelievable news that we honestly never thought we would get, our mortgage was accepted. We finally had an offer!
The help, advice and complete understanding from Darryl was exceptional. We cannot thank him enough!

I would also like to add, we first made contact with TME back in 2019, we were working with Mike Jones. Again, he had an incredible knowledge of the market, what to do to better our chances for the application and overall just a really nice guy! He even spoke directly to the “sharks” as he called them at the estate agent we were using at the time, who refused to take our AIP simply because we hadn’t used their broker!!
A few months went by before we made contact again only to discover the awful news that Mike had sadly passed away.
We never got to thank Mike for the work he did for us, we are forever grateful and will not forget him. We are glad we stayed with TME, they are brilliant at what they do and we cannot recommend them enough!
Thank you!

October 2, 2021
Unprompted review
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Reply from The Mortgage Expert Group

Thanks very much for taking the time to leave your lovely comments. We are so glad to have been able to help you achieve your goal and get the house. So nice of you to say those things about Mike too, thank you.

Rated 5 out of 5 stars

Best service

Best service
And the Mortgage process was so quick ..

September 28, 2021
Unprompted review
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Reply from The Mortgage Expert Group

Thanks very much for taking the time to leave your review. Much appreciated.

Rated 5 out of 5 stars

I bought my house 4 years ago

I bought my house 4 years ago, our mortgage was decline from another lender at the last minute for some reason which they couldn’t really explain the reason.
I found mortgage Expert on the internet.
My mortgage was declined Friday, I called Mortgage expert Monday 9am they got me a mortgage in principle by 11am.
The service was excellent and Professional.
Everything went very smoothly, since then I have been using mortgage for 4 years and the service level has not dropped.
I will highly recommend anyone to Mortgage Expert.

September 27, 2021
Unprompted review
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Reply from The Mortgage Expert Group

Thanks very much for taking the time to leave a review. We were very glad to have been able to help you and look forward to doing it again.

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