The Mortgage Expert Group Reviews 186

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We had Andrew Drake as our mortgage advisor. He could not have been anymore helpful, he really did go above & beyond, kept in constant contact & explained everything in great detail. He really is an... See more

Rated 5 out of 5 stars

We were struggling to find a lender due to our complicated rent to buy scheme and our ages but Darryl and Sophie worked so hard to find us a lender that would accept us and managed to secure a fixed t... See more

Company replied

Rated 5 out of 5 stars

Ryan and the team at The Mortgage Expert (TME)have been our go to for years for our mortgage deals and associated insurances. This time around with our fixed rate coming to an end we were nervous abou... See more

Rated 5 out of 5 stars

Michael and Sophie have been fantastic throughout . Highly recommend. Communication has been fantastic and secured us a mortgage offer even with partners bad credit history at a really good interes... See more

Company replied

Company details

  1. Mortgage Broker

Written by the company

Here at The Mortgage Expert Group, we offer a comprehensive range of products from across the market. As Independent Mortgage Advisers with a wealth of knowledge, we focus on mortgage, protection and loans, advising hundreds of clients every year. Our experienced team will help you every step of the way, regardless of your financial circumstances. We service clients from all walks of life, whether you are a first-time buyer, looking to remortgage or buying a property to let. We also specialise in supporting clients with an adverse credit history. In our experience, these types of mortgages require expert knowledge and access to specific lenders, which is why we have created dedicated CCJ and IVA mortgage services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

186 reviews

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Rated 5 out of 5 stars

The best Team !!

The best Team !!
Thank you Michael and Sophie for making our dream come true !!
Very professional and always contactable. Would recommend for anyone

September 27, 2021
Unprompted review
The Mortgage Expert Group logo

Reply from The Mortgage Expert Group

Thank you for taking the time to leave this review. Your comments are very much appreciated and will be passed on to Michael and Sophie.

Rated 5 out of 5 stars

Excellent customer service …

I received excellent service woth regards to finding my mortgage. Bring an older customer with a poor credit history my options were limited but I was found a mortgage and the customer service was outstanding

September 27, 2021
Unprompted review
The Mortgage Expert Group logo

Reply from The Mortgage Expert Group

Thanks very much for taking the time to leave your review. Much appreciated.

Rated 5 out of 5 stars

This was a very pleasant experience

This was a very pleasant experience, everyone was very easy to talk too helpful. I would recommend the Mortgage experts to my family and friends

September 27, 2021
Unprompted review
The Mortgage Expert Group logo

Reply from The Mortgage Expert Group

Thank you for taking the time to leave your review. We are always glad of the feedback. Please feel free to get in touch should you need our assistance at anytime.

Rated 5 out of 5 stars

Exceeded My Expectations

My recent mortgage enquiry was not straightforward and I was under time pressure to produce a mortgage offer. I was aware COVID had placed pressure on the mortgage industry and service standards had slipped as a result. The team at The Mortgage Expert were on the case straight away and came up with a mortgage offer better than I was expecting and within a very acceptable time frame. These guys are seriously good!

September 27, 2021
Unprompted review
The Mortgage Expert Group logo

Reply from The Mortgage Expert Group

Thank you very much for taking the time to leave your feedback. Your comments are much appreciated as we are passionate about giving a good service. We look forward to assisting you again when the time comes.

Rated 5 out of 5 stars

Thank you

I was able to get a mortgage at a good rate a couple of years ago with The mortgage expert group. Without them I doubt that it would have been possible to get a mortgage and I'm very grateful for their expertise and knowledge. They were always prompt to reply to any queries and willing to give reassurance and guidance.

September 27, 2021
Unprompted review
The Mortgage Expert Group logo

Reply from The Mortgage Expert Group

Thank you for taking time to leave us this review. Your comments are much appreciated and we are extremely glad to have been able to help you. We look forward to assisting you again when the time comes.

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Explained everything fully and kept me up to date with my mortgage. Highly recommend getting in touch with them.

September 26, 2021
Unprompted review
The Mortgage Expert Group logo

Reply from The Mortgage Expert Group

Thank you!

Rated 5 out of 5 stars

Quick

Quick, helpful and brilliant service. Thanks

September 26, 2021
Unprompted review
The Mortgage Expert Group logo

Reply from The Mortgage Expert Group

Thank you!

Rated 5 out of 5 stars

The mortgage company helped us to…

The mortgage company helped us to obtain a mortgage following completion of an IVA. Even before our IVA had finished Mike gave us all the information we needed to ensure on completion of our IVA our credit reports we’re ready to go, never did I feel judged or embarrassed by our previous history. We were over the moon when Mike obtained a mortgage for us from a high street lender to buy the property of our dreams. I was saddened to hear that Mike sadly passed away, but like many others I am sure our dreams were made by the mortgage company and I will be forever greatly to Mike and the team

September 26, 2021
Unprompted review
The Mortgage Expert Group logo

Reply from The Mortgage Expert Group

Thank you very much for taking the time to leave your review. Your comments are much appreciated. We look forward to assisting you again when the time comes.

Rated 5 out of 5 stars

Excellent service

Excellent service, always available when needed, they always called back when a message was left, very friendly and approachable

September 24, 2021
Unprompted review
The Mortgage Expert Group logo

Reply from The Mortgage Expert Group

Thank you!

Rated 5 out of 5 stars

Genuinely interested in the clients needs

I’ve used this company for a number of years. Five and a half years ago Ryan helped me get my first mortgage and insurance policies set up. We’ve gone on to use them again with our new home and to set up insurance to protect our children.

I have always had a positive experience with every member of staff I have spoken to. The interest they take in us as people is what makes them such a great company. We’ve always felt they’ve considered our needs, not what will get them the best commission.

I cannot recommend them highly enough.

September 24, 2021
Unprompted review
The Mortgage Expert Group logo

Reply from The Mortgage Expert Group

Thank you very much for taking the time to leave us your review. It is good to hear that you have good experiences with dealing with us. We look forward to helping you again sometime.

Rated 5 out of 5 stars

I didn’t think I’ll be able to get a…

I didn’t think I’ll be able to get a mortgage again !! But Ryan and the team got one sorted for me quickly and with no hassle at all. They always answered all my questions thoroughly they made the process easy. Would definitely use again and TME comes highly recommended from me.

September 24, 2021
Unprompted review
The Mortgage Expert Group logo

Reply from The Mortgage Expert Group

Thanks for your comments, they are much appreciated.

Rated 5 out of 5 stars

A really helpful team

A really helpful team that explain everything from the start. Nothing was too much trouble and they helped obtain my mortgage and both of my sons motgages too. I would definately recommend these guys to everyone.

September 24, 2021
Unprompted review
The Mortgage Expert Group logo

Reply from The Mortgage Expert Group

Thanks for your kind words.

Rated 5 out of 5 stars

5 stars from us

This company helped me and my family get our first mortgage,Ryan and Lorraine were a massive help to us and there to look over all our paperwork and deal with any calls we wasn’t sure about.It was a pleasure to do business with them and I would highly recommend.

September 23, 2021
Unprompted review
The Mortgage Expert Group logo

Reply from The Mortgage Expert Group

Thank you for your comments. It was a pleasure to assist you and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Used mortgage expert many times over…

Used mortgage expert many times over the years
Always give sound advice and find the best deal for your circumstances
I have recommended many friends to use them

September 23, 2021
Unprompted review
The Mortgage Expert Group logo

Reply from The Mortgage Expert Group

Thanks very much for taking the time to leave your review.

Rated 5 out of 5 stars

I wish I'd tried The Mortgage Expert…

I wish I'd tried The Mortgage Expert first. Lost out on the house I wanted as a result. When I found another house I went straight to Ryan. His knowledge of the market is second to none and he found me a deal that enabled me to buy my property.
I wouldn't hesitate in recommending The Mortgage Expert to anyone!

September 23, 2021
Unprompted review
The Mortgage Expert Group logo

Reply from The Mortgage Expert Group

Thanks for the kind words. It was a pleasure to help you and we look forward to doing it again in the future, when the need arises.

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