The Mortgage Masters Reviews 

16
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Mortgage Broker

Written by the company

Here at The Mortgage Masters, we make mortgages simple. We’ll bust through the jargon to guide you through the whole process from start to finish, including liaising with accountants, estate agents and solicitors, and will keep you informed every step of the way. We specialise in helping self-employed business owners buy and invest in property. We know how to show your income in the best possible light to find the best lender for you, and often place cases where others have failed. We genuinely care about all our clients. Not only will we help you secure your property, we’ll do it all whilst ensuring that your family, your business and your income are protected. If you’re looking for honest, open advice without all the jargon, you’re in the right place!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

16 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(16)

2 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Seamless experience - highly recommend

A seamless experience with nothing too much trouble by Laura & team. From the very start, we received an exceptional service where communication was second to none and we’ll definitely use again in the future. Thank-you once again!

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

2nd time using Laura and if anything…

2nd time using Laura and if anything the whole experience has got even better.
Remortgage offer took 2 days and the whole process to completion took just 3 weeks.
Excellent support, tailored to what I need ( including full review of protection needs) and in touch every step of the way.
See you in 3 years time. ♥️

September 25, 2025
Unprompted review
The Mortgage Masters logo

Reply from The Mortgage Masters

Thank you so much for taking the time to write such a fantastic review! It's been a pleasure working with you and we'll look forward to helping again in 3 years time!

Rated 5 out of 5 stars

Seamless Re-Mortgage Experience!

I recently had the pleasure of working with Laura Bairstow from The Mortgage Masters, and I can't sing her praises enough. Laura handled my re-mortgage with exceptional skill and efficiency. Here's why she deserves five stars:

Laura's attention to detail and expertise made the entire process smooth sailing. She truly knows her stuff!

From start to finish, my re-mortgage felt like a breeze. Laura's efficiency ensured that everything happened promptly, without any hiccups.
Laura's communication skills are top-notch. She kept me informed at every step, patiently answering my questions and providing updates. It's rare to find someone who combines professionalism with such warmth.

If you're in need of mortgage assistance, look no further than Laura Bairstow at The Mortgage Masters in Wakefield. She's a true gem in the industry. Thank you, Laura, for making this experience stress-free and positive!

September 5, 2024
Unprompted review
The Mortgage Masters logo

Reply from The Mortgage Masters

Thank you so much for such an amazing review!! We are over the moon that you’re happy with the service ☺️

Rated 5 out of 5 stars

Laura was amazing from start to finish

Laura was amazing from start to finish. There isn't anything I could fault about her service and professionalism. She goes above and beyond, her communication is fantastic, she responds immediately to any requests and nothing is too big of an ask for her. Getting a mortgage is supposed to be stressful but there was none of that with Laura. I didn't think I had a chance at getting a mortgage and here I am waiting to move into my first family home. I can't praise her enough and I'm hoping she keeps doing this job as ill be returning again in 5 years! Thank you so much Laura and team

June 3, 2024
Unprompted review
The Mortgage Masters logo

Reply from The Mortgage Masters

Hi Hannah, thank you so much for taking the time to write such a lovely review!

We hope you make many happy memories in your new home ☺️

Rated 5 out of 5 stars

Great personal and professional service

We came across Laura and The Mortgages Masters on recommendation and I have to say that both me and my wife have not been disappointed. We had a particularly sensitive and delicate financial situation but Laura was always respectful, sensitive and did her absolute best to secure us a deal that far outweighed our initial expectations. Her communication skills, the fact that she was always available to answer queried and her going what we thought was the “extra mile” to secure a great deal on our mortgage was exemplary. Too often nowadays we are faced with declining customer experiences and seem to be just another fact or figure but this was not the case with Laura, it is clear she is passionate in what she does and highly capable. She made what we thought would be a daunting task of finding a mortgage actually rather pleasurable, Laura has an amiable and personal style that puts you at ease and instils confidence.
Thank you Laura and we would without doubt recommend your services to anyone looking for a mortgage.

April 9, 2024
Unprompted review
The Mortgage Masters logo

Reply from The Mortgage Masters

Thank you so much for your kind words Ian. It’s been an absolute pleasure working with you and we are so pleased you’ve been happy with the service.

Rated 5 out of 5 stars

We highly recommend Laura to anyone in need of mortgage services

We came around The Mortgage Masters before needing to sort our remortgage. Laura's expertise and professionalism made the entire experience smooth and stress-free.

Laura's communication skills are exceptional. She consistently kept us informed at every stage of the process, promptly answering any questions we had and providing us with all the information we needed to make informed decisions. Her clear and concise communication style made navigating the complexities of the remortgage process a breeze.

We highly recommend Laura to anyone in need of mortgage services. Her professionalism, expertise, and dedication to her clients make her a standout mortgage advisor. We are grateful for her assistance and would not hesitate to use her services again in the future.

Many thanks Joanne

February 1, 2024
Unprompted review
The Mortgage Masters logo

Reply from The Mortgage Masters

Hi Joanne, thank you so much for taking the time to write such a fab review- it has made my day!

It’s been great working with you and we’re so pleased you’ve been happy with the service ☺️

Rated 5 out of 5 stars

Definitely recommend!

As someone who has recently jumped head first into the BTL market, I feel so relieved to have found Laura at The Mortgage Masters! Right from the initial introduction phone call, Laura understood my situation and needs and was quick to make suggestions and offer advice with her wealth of mortgage knowledge. After every interaction Laura quickly followed up on her actions and was always very accessible via email or phone whenever I had any queries or concerns. Thank you Laura, not just for helping, but for caring!

November 17, 2023
Unprompted review
The Mortgage Masters logo

Reply from The Mortgage Masters

Hi Kevin, thank you so much for taking the time to write such a lovely review! Excited to see where your property journey takes you! 🚀

Rated 5 out of 5 stars

Laura has been an absolute pleasure to…

Laura has been an absolute pleasure to deal with, from start to finish in our mortgage journey. She has been available to answer all questions, and nothing is too much trouble for her. My partner and I have been very impressed with her communication skills, response to queries, and her attention to detail. It’s rare in this day and age to find someone with such tenacity and professionalism. Laura also cares about what she does and this is evident from the offset.
We have no hesitation in recommending the Mortgage Masters. She will do her best to get you your property.
Thank you, 😊

January 11, 2024
Unprompted review
The Mortgage Masters logo

Reply from The Mortgage Masters

Hi Lindsay, thank you so much for your kind words. It’s been an absolute pleasure helping you secure your lovely home. I hope you make many happy memories living there.

Rated 5 out of 5 stars

Laura Bairstow helped us secure our re…

Laura Bairstow helped us secure our re mortgage she is really professional and very helpfull, always available when we had any questions. thank you for your help.

December 15, 2023
Unprompted review
The Mortgage Masters logo

Reply from The Mortgage Masters

You’re very welcome! So happy we could help ☺️

Rated 5 out of 5 stars

Excellent Service

An experience that has been stressful in the past was made a breeze by the team at The Mortgage Masters. They were always on hand to support and advise. An excellent service all around.
Thank you
Heidi

December 6, 2023
Unprompted review
The Mortgage Masters logo

Reply from The Mortgage Masters

Hi Heidi, thank you so much for your lovely review! We’re so pleased you found it a breeze! ☺️

Rated 5 out of 5 stars

Laura is a Mortgage Super Hero

Laura is a Mortgage Super Hero. She has done everything possible to find us the very best mortgage across three of our properties. Our Mortgage requirements were a bit different to the norm and yet she worked her magic and found us a fantastic deal. Lovely to work with. She made our application a stress free process with a very happy ending

December 6, 2023
Unprompted review
The Mortgage Masters logo

Reply from The Mortgage Masters

Hi Stephen, thank you so much! I’m so pleased you were happy with our service and look forward to working with you again in future ☺️

Rated 5 out of 5 stars

Laura was brilliant from start to…

Laura was brilliant from start to finish. She was professional with her advice and she kept us updated throughout the process. We would recommend Laura and the mortgage masters to anyone!

October 10, 2023
Unprompted review
The Mortgage Masters logo

Reply from The Mortgage Masters

Hi Gavin, thank you so much for a lovely review. I’m so pleased you were happy with the service ☺️

Rated 5 out of 5 stars

Such a great experience!

Such a great experience! We had all the hurdles of being self employed, owning another property, the bank down valuing the house we want to buy - and yet somehow getting a mortgage was the most simple process and we got a much better rate than expected.
I couldn't thank both Laura and Carly or recommend them more!!
I've never paid for a mortgage advisor before but I now understand exactly why they are worth every penny!

October 1, 2023
Unprompted review
The Mortgage Masters logo

Reply from The Mortgage Masters

Thank you so much for your lovely review. We are so pleased you’re happy with our service and hope you have many happy memories in your new home.

Rated 5 out of 5 stars

Laura was absolutely brilliant from…

Laura was absolutely brilliant from start to finish! Honestly could not recommend highly enough, she kept me informed every step of the way and went out of her way to help get any issues sorted as we was moving forward.

September 15, 2023
Unprompted review
The Mortgage Masters logo

Reply from The Mortgage Masters

Hi Gareth, thank you for taking the time to write such a great review! It was a pleaseure working with you and so pleased you’re happy ☺️

Rated 5 out of 5 stars

Would (and have) highly recommend

Laura worked tirelessly to help me escape from a long-standing mortgage deal. She found me a product that not only saved me around £300 a month but also knocked a few years off my mortgage term. I cannot thank her or recommend her enough

September 18, 2022
Unprompted review
The Mortgage Masters logo

Reply from The Mortgage Masters

Thank you so much Annabelle! I was over the moon we were able to help on this one! ☺️

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look