themultimetalsshop.co.uk Reviews 

88
TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

There was a software hiccup when I confirmed my order and I did not receive an email confirmation. Then only half of the order arrived. However it was resolved efficiently by the person who responde... See more

Rated 3 out of 5 stars

First buy:- good, reasonably priced, arrived in a reasonable time. Good product. This time:-order confirmed and subsequently an email saying "completed"... It hasn't arrived, I emailed them, no... See more

Rated 5 out of 5 stars

Used them 3 times now and never had a bad experience, very quick at getting your order ready and dispatched with a very quick delivery time, metal has always arrived save and not damaged unlike some p... See more

Rated 5 out of 5 stars

Only needed small amount of aluminium sheet reasonably priced and came really quick Would use again and would recommend Great communication 5*

Company details

  1. Metal Industry Suppliers

Written by the company

A Multi Metals stockist supplying to educational institutions, hobby engineers, craft users, jewellery makers and anyone with a requirement for metals. We stock all grades aluminium, brass, bronze, copper, stainless and mild steels. We stock these in round bar, flat bar, hexagon, tube, box section, sheet, plate, angles, square bar and can cut to any size.


Contact info

4.1

Great

TrustScore 4 out of 5

88 reviews

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4.1

All reviews

(88)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY
Paid for goods but no acknowledgement since. Item still not arrived weeks later. The phone number listed is dead so can only assume they have gone bust or it is a scam. Now trying to claim funds back.

December 20, 2022
Unprompted review
Rated 1 out of 5 stars

No customer service

My order says despatched but the courier says not collected. Have sent email, used their contact page and no reply. Even tried phone number but says not in use.
Will have to try charge back or something.

December 15, 2022
Rated 4 out of 5 stars

Minor hiccups but quickly resolved.

There was a software hiccup when I confirmed my order and I did not receive an email confirmation. Then only half of the order arrived. However it was resolved efficiently by the person who responded to my message. Would have been better if I could telephone and talk to someone.
Item received is exactly as described at a good price.
I will buy from them again. Hopefully their website issues will have been sorted by the time I do.

August 31, 2022
Rated 3 out of 5 stars

Ordered Copper

Ordered Copper on the website and had very poor communications no email to say the order had gone through and unable to phone as the number comes up not in service, honestly thought we had been stiched up. The first thing I new about the delivery was a date from a courier company. So it did arrive and was good quality. Just very poor customer communications. !!

September 7, 2022
Rated 2 out of 5 stars

So poor non communication

So poor non communication that I have started a Section 27 claim. Did not know that material would be sent so ordered from another supplier. Now have received more steel when the other is now in production.

August 26, 2022
Rated 2 out of 5 stars

Slow delivery

Slow delivery, no communication at at all about order from the company, leaving you to wonder if the order is ever coming. The phone number given on their web site is a disconnected service. But they are very fast to take your money! Void this company, they are are at best a shambles at worst probably crooks.

August 18, 2022
Rated 1 out of 5 stars

Potential scam

Order confirmation not received until 11 days after the order, and only after I'd tried contacting the company
Phone number is dead
No advise on delivery date
As best as I can tell right now, this company is a money-making scam and will be reported accordingly

August 15, 2022
Rated 1 out of 5 stars

DO NOT USE

Ordered once, no payment taken no confirmation email or receipt.

Thinking it had failed to process I ordered again a week later.

Payment has been taken twice now still no communication from multimetals. Phone number doesn’t work and no reply from emails. Nothing delivered or even suggested. I think I’ve been doubly ripped off.

I suggest that nobody else should risk using this company, all is not well there. At the very least try and call their disconnected number first before you decide.

August 14, 2022
Rated 1 out of 5 stars

Order somewhere else

Would be more stars if the item actually arrived. Phone number disconnected, no response to email, contact form on website or messaging feature. Will be getting money back through my bank

If you want your order to arrive try somewhere else

August 14, 2022
Rated 3 out of 5 stars

I got my order and it was fine, but...

I got my order after a few days and it was fine, but I got no confirmation email, no response from emails about not getting a confirmation and the phone number appears to be disconnected. Not sure what you would do if there was an issue with your order as they appear to be uncontactable... So not sure I'd use them again..

August 4, 2022

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