The Music Bank Knaresborough Reviews 

382
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff members are exceptionally helpful, friendly, and knowledgeable during every single shop visit. Reviewers often highlight the wonderfully wide range of quality musical instruments and accessories available at very reasonable prices. Consumers also appreciate the incredibly fast delivery service and the remarkably smooth online purchasing process when acquiring gear. However, some customers also noted minor issues like missing promotional extras, delivery carrier dissatisfaction, or unexpected instrument setup flaws. Despite these occasional drawbacks, buyers remain extremely satisfied with their overall musical purchases and daily equipment performance.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items exceed expectations... See more

Staff

Reviewers highlight positive aspects of staff, describing them as consistently knowledgeable, friendly, and... See more

Service

People report positive experiences with service, consistently praising the fast, helpful, and friendly staff.... See more

Price

Clients share positive opinions on price, consistently noting that items and services are very reasonably... See more

Delivery service

Consumers find delivery_service to be positive, consistently highlighting fast and efficient shipping.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Music Bank in Knaresborough has been fantastic. They were very accommodating when we booked trial lessons for our 7-year-old daughter, and Matilda felt happy and confident from the start. By the... See more

Rated 5 out of 5 stars

I purchased a hand built acoustic guitar from an up and coming luthier based in Scotland. The guitar needed a pickup system fitting along with various tweaks and overall setup. Paul at TMBK was abso... See more

Rated 5 out of 5 stars

Lovely range of instruments, friendly staff, expert advice...the Music Bank is brilliant. We have bought a guitar, numerous music books and all kinds of accessories from the shop, and plan to keep vis... See more

Rated 5 out of 5 stars

I traded in my Martin guitar and bought a new Faith guitar through the Music Bank recently Throughout Nathan kept me informed and was very helpful for example about the packing and posting process. I... See more


Company details

  1. Musical Instrument Store

Written by the company

The Music Bank in Knaresborough sells a huge range of musical instruments.


Contact info

4.9

Excellent

TrustScore 5 out of 5

382 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(382)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

Good service

I’d just like to take this opportunity to thank everyone at The Music Bank Knaresborough for a brilliant service.
I had an issue with a Hofner left handed violin bass that had a fault on it, the bass was promptly sent back to Hofner for repair, it was all taken care of in a professional way by Nathan the store manager. On return to yourselves Paul your guitar technician kindly gave me a call to say he had tested the guitar and it and it was ready for posting back to me, we had a bit of a chat about guitars and that is always nice.
For me a company is only as good as the service they provide and that is what you all did.

Andy.

January 24, 2024
Unprompted review
Rated 5 out of 5 stars

Quality service …

I've had 3 guitars restringed and serviced recently with no complaints. Very good service, quick turnaround. Took another guitar in for 1 string and it was fixed there and then. A brilliant shop and all staff are friendly and knowledgeable and easy to chat with. Would highly recommend

January 7, 2024
Rated 5 out of 5 stars

The Music Bank

Hi.
Maurice Grumbleweed here.
A name from the past, still working and needing immediate professional service on three guitars, which is exactly what l got. Paul breathed the kiss of life into my old Matrix and brightened my two Yamaha's.
Nathan kept the ball in the air and l left happy.
Great shop. Great service. Great price.

November 14, 2023
Unprompted review
Rated 5 out of 5 stars

Great service again

Easy ordering process and speedy delivery at a reasonable price. The Music Bank is fast becoming my “place to go” for my musical equipment needs.

September 30, 2023
Rated 5 out of 5 stars

Superb guitar setup

Excellent service as always I had my epiphone wildkat booked in for a setup the guitar now plays beautifully and will no longer just stay sat in its case. I also picked up a few other bits and would 100% recommend music bank.

August 6, 2023

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