Thank you so much for helping us recently, we needed a new wire belt for a snare drum last minute for a competition our daughter was taking part in and the member of staff who helped us was knowledgab... See more
Company replied
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See what reviewers are saying
The guitar arrived in good time, well packaged. The guitar itself had a ding just under the sound hole not massive but very noticeable. There were other cosmetic issues with the finish of the guitar... See more
We recently bought a saxophone for my daughter. The staff were so friendly and very helpful. We bought the saxophone through school and the Music Cellar made the process very simple. The saxophone w... See more
Company replied
These guys really know their field, and always give excellent advice, it’s like an Aladdin’s cave with everything you can think of when it comes to musical instruments. Much better than any web site.... See more
Company replied
Company details
Written by the company
Based in Preston, Lancashire. Musical instruments, accessories, and repairs for the North West of England. Experts in Guitars, Brass, Woodwind, and cake eating!
Contact info
The Music Cellar, 12 Fox Street, PR1 2AB, Preston, United Kingdom
- 01772251407
- info@themusiccellar.co.uk
- themusiccellar.co.uk
4.5
Excellent
53 reviews
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Reply from The Music Cellar
Glad we could be of assistance, we look forward to helping you again someday!
Excellent service
As always, excellent service. The boys have a really fast turn-around rate and are always professional.
They are, of course, paying me for this excellent review! :-D
October 9, 2024
Reply from The Music Cellar
Glad we could be of assistance, the dosh is on its way, you did want all 50,000 Swiss Francs small change, right?
Great team! I have been to the store a couple of…
I have been to the store a couple of times now and the team are friendly, professional and yet still really down to earth and human. They know their stuff and are eager to help and if they say they are going to do something, they do it! No pushy sales and genuinely want to help.
September 21, 2024
Unprompted review
Reply from The Music Cellar
Thank you for the feedback, we're very glad to have been able to help, we do try our best!
Reply from The Music Cellar
Glad we could be of service, hope to see you again someday!
Reply from The Music Cellar
Glad we could be of assistance, we hope to have your custom again someday!
Highly recommend the music cellar
Two weeks ago John quickly sorted out my flute, returned yesterday to purchase new guitar in part exchange for older one. Received superb help from staff who were knowledgeable , friendly and efficient. They listened to me and provided me with a superb guitar. I’m very happy to have found this shop. Thank you John, Jake and Jason.
August 23, 2024
Unprompted review
Reply from The Music Cellar
We're all very glad we could be of assistance, and look forward to seeing you again someday!
Good communication.
Good communication.
Prompt despatch of item.
Helpful post sales advice.
July 9, 2024
Reply from The Music Cellar
Glad we could be of help, we'd be happy to see your custom again someday!
Helpful and knowledgable staff
Helpful and knowledgable staff, worth a visit if you’re in the North West.
Many thanks to Jake for his help in my purchase
June 20, 2024
Reply from The Music Cellar
We're glad to be a must-see in the NW! Thankful we could help, see you again sometime!
helpful on phone
helpful on phone, easy to order, great product. would order again prompt delivery
June 2, 2024
Reply from The Music Cellar
Glad we could be of assistance, hope to be so again sometime!
Amazing as usual
Amazing as usual. Really helpful and encouraging. Very experienced, knowledgeable staff. Thanks
June 6, 2024
Unprompted review
Reply from The Music Cellar
Very glad to be of help, hope to see you again!
Great, friendly and helpful service and advice
We recently bought a saxophone for my daughter. The staff were so friendly and very helpful. We bought the saxophone through school and the Music Cellar made the process very simple. The saxophone was delivered much more quickly than I expected.
I was also given good advice about insuring the instrument.
One very happy daughter and Mum!
April 3, 2024
Unprompted review
Reply from The Music Cellar
We're very glad to be of assistance, and look forward to seeing you again!
Very Helpful
Knowledgable, very helpful, friendly-what more could you want?
John helped me out with the purchase of an amazing Yamaha Neo BBb Tuba. He kept me informed at every stage and made sure it happened. Great experience.
Would go here again if I needed another
April 19, 2024
Unprompted review
Reply from The Music Cellar
We're very glad to be of assistance, and glad the Tuba is living up to its expectations!
Thank you!
Thank you so much for helping us recently, we needed a new wire belt for a snare drum last minute for a competition our daughter was taking part in and the member of staff who helped us was knowledgable and patient. We got exactly what was needed and our daughter was able to compete, and came third! We would definitely recommend this shop.
April 13, 2024
Unprompted review
Reply from The Music Cellar
We're very glad to see all went well, and very glad we could provide for you. All the best!
Excellent
Excellent
Quickly answered telephone query and speedy delivery following on line order
January 20, 2024
Reply from The Music Cellar
Hi Ann, thank you for your custom and the feedback, glad we could be of assistance, hope to see you again in the future!
Great product and price!
Friendly staff, great bass guitar at great price and delivered in great condition within a few days. Many Thanks..!
January 4, 2024
Reply from The Music Cellar
Very glad we could help out, we look forward to assisting you again someday!
Fantastic guitar service and set up.
Thank you so much for the expert work done on our guitar. It had been virtually unplayable, and is unputdownable!
We would be lost without you skills and knowledge.
Merry Christmas!
December 5, 2023
Unprompted review
Reply from The Music Cellar
Thank you for the feedback, and we're very much glad we could assist. Have an excellent Christmas!
Really helpful staff and prompt…
Really helpful staff and prompt service. Thing I wanted was out of stock but they found it for me quickly and kept me informed of progress
December 14, 2023
Reply from The Music Cellar
Thank you for the review, very much glad we could help!
Reply from The Music Cellar
Hi Carole, very much glad we could help, thank you for the review!
Ordered on line….great price and…
Ordered on line….great price and service but just had no idea when the parcel would arrive.
November 22, 2023
Reply from The Music Cellar
Hi Adrian, thanks for your feedback. We send out non-courier items via Royal Mail Tracked 48 Hour delivery, using the email address provided in your order.
We've double checked to make sure, and we did provide an email address to Royal Mail for your order, so its possible they've either had a system outage, or the emails have been spam filtered by mistake. I can only apologise for this, as once its been handed over to them, it is outside of our control. All the best, and we hope to assist you again soon and earn that fifth star!
Very pleased with new mouthpiece
Very pleased with my DW2 tenor horn mouthpiece. Arrived fine although did not receive an email confirming purchase. I would be happy buying from the Music Cellar again.
August 8, 2023
Reply from The Music Cellar
Hi, very glad we could sort this for you, and very glad you'd consider shopping with us again.
Thank you for bringing the lack of order confirmation to our attention, we've recently upgraded our site, and are still ironing out the odd bug, we'll look into resolving that issue.
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