Thank you so much for helping us recently, we needed a new wire belt for a snare drum last minute for a competition our daughter was taking part in and the member of staff who helped us was knowledgab... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The guitar arrived in good time, well packaged. The guitar itself had a ding just under the sound hole not massive but very noticeable. There were other cosmetic issues with the finish of the guitar... See more
We recently bought a saxophone for my daughter. The staff were so friendly and very helpful. We bought the saxophone through school and the Music Cellar made the process very simple. The saxophone w... See more
Company replied
These guys really know their field, and always give excellent advice, it’s like an Aladdin’s cave with everything you can think of when it comes to musical instruments. Much better than any web site.... See more
Company replied
Company details
Written by the company
Based in Preston, Lancashire. Musical instruments, accessories, and repairs for the North West of England. Experts in Guitars, Brass, Woodwind, and cake eating!
Contact info
The Music Cellar, 12 Fox Street, PR1 2AB, Preston, United Kingdom
- 01772251407
- info@themusiccellar.co.uk
- themusiccellar.co.uk
4.5
Excellent
53 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service and care
Excellent customer service and care. Really chuffed with the repair to my guitar and at an affordable price too.
April 15, 2023
Unprompted review
Reply from The Music Cellar
Very glad we could be of assistance, keep in touch if you need any more repairs or work done.
Amazing shop and service
Amazing shop and service. It's well stocked, and if it's not available will be ordered in for you. Staff are friendly and have a wealth of sound and reliable advice about everything musical.
March 6, 2023
Unprompted review
Reply from The Music Cellar
Thank you for your review and kind words. We always try our best.
Very friendly
Very friendly, sound advice. Prompt, reliable service too. Many thanks.
February 15, 2023
Unprompted review
Reply from The Music Cellar
You're very welcome.
Thanks for your business.
So helpful and honest
So helpful and honest, they don't try to sell you something they know isn't right for you.
I use them personally and professionally as a local music teacher and always recommend them.
They also like cake!
December 19, 2022
Unprompted review
Reply from The Music Cellar
Thank you kindly - we do our best - and we loooove cake!
Exceptional service
Exceptional service, great choice, very entertaining and talented staff.
February 2, 2023
Unprompted review
Reply from The Music Cellar
Thanks for the feedback, Adrian. We certainly do our best!
Great service
Have used the Music Cellar for a number of years, buying for brass and guitar, and all essentials needed for maintenance and care, great service both before and after and never been disappointed!
February 11, 2023
Unprompted review
Reply from The Music Cellar
Hi John, thanks for the feedback, glad we can continue to provide for you, all the best!
Phenomenal service
Phenomenal service, every single time.
Their knowledge and expertise is second to none.
Cannot recommend them enough, they deliver a service that includes recommendations based on musical knowledge and their breadth of experience in the industry… THE BEST!
February 2, 2023
Unprompted review
Reply from The Music Cellar
Hi Jen, thanks for the feedback, we always try to do our finest!
The best for local musicians.
Music Cellar is a fantastic business, friendly staff that have a great deal of respect for their customers, excellent prices and basically anything you could need as a local musician.
Staff know their stuff, and the business is far, FAR beyond other regional music stores in terms of their practice and respect for customers. Hope to see the Cellar grow further and further
January 10, 2023
Unprompted review
Reply from The Music Cellar
Thanks for the feedback, Ethan, glad we can provide for you!
Best music shop around
These guys really know their field, and always give excellent advice, it’s like an Aladdin’s cave with everything you can think of when it comes to musical instruments. Much better than any web site. I recommend a visit
January 12, 2023
Unprompted review
Reply from The Music Cellar
Thanks for the feedback, Andrew, we do our best. It's even more of an Aladdin's Cave when you work here!
The perfect music shop
The perfect music shop! Friendly, knowledgeable and very very efficient! Exactly what you need from your local musical suppliers - and if you’re not local to them, it will appear on a next day delivery! Can’t speak highly enough of the Cellar.
February 10, 2023
Unprompted review
Reply from The Music Cellar
Thank you for the feedback, Sarah, glad we can provide for you!
Take cake..
Friendly and knowledgeable. I bought my most recent cornet from them. Definitely recommended. For an even more outstanding reception take them some cake!!
December 16, 2022
Unprompted review
Reply from The Music Cellar
Cheers for the feedback, hope you're enjoying the cornet!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.