The Natural Energy Company Reviews 

Air Source Heat Pump Installation
Professional from start to finish. Installation done with minimum of fuss and disruption. Very neat job considering the tight confines of the space they had to work in. Storm Babet hit during the work and the team worked around it as best they could to progress with the install. System appears to be working well and we have a lovely warm house and hot water. I wouldn't hesitate to recommend the Natural Energy Company.

Despite all the doubts expressed in the media, the Air Source Heat Pump installed by the Natural Energy Company works well in my house (in Broughty Ferry).
A survey before any quotation established the size of the rooms, the insulation that was present, and the heat loss from each room. From this the size of the Heat Pump, and number and size of radiators required was derived. I did have to have new larger bore pipe work put in, but though this did add to the time required for installation, it was not as disruptive as I had feared. When the award of the government grant was confirmed, the Company were kind enough to fit me in almost immediately at the end of last September so that the work was done before the winter. I can adjust the heating in each room by thermostatic radiator valves. The heat pump itself is NOT noisy, and was installed at the back of my house in the position I had asked for.
When I had a warning alarm appear just before Christmas, the Company responded immediately, and came within an hour to fix a small problem that had occurred with the heating in the water cylinder - the space heating in the radiators was not affected.
Overall I am well pleased with my Heat Pump, and the Natural Energy Company!

I definitely made a great decision to work with The Natural Energy Company for installation of my solar and battery solution, I would highly recommend them without hesitation ahead of any other suppliers in this market.

As a company they are professional and passionate about what they do and why. I spoke with a number of potential suppliers and felt that all others had a standard sales pitch (akin to double glazing salesmen from the past) without listening to my requirements or providing honest and accurate answers to my questions, from the early stages The Natural Energy Company stood out as a trustworthy company that acts with integrity. The solution and products offered by The Natural Energy Company were based on listening to my requirements and providing great expert advice, leading to a superior solution meeting my needs. The communication and instillation was great from start to finish, small things make a big difference, for example any roof tiles that cracked during installation which inevitably will happen were pointed out by the installation team and replaced immediately, in contrast many friends that have used alternative suppliers and have had to argue to get such issues fixed. Similarly I have had no post installation issues and great follow up from The Natural Energy Company to ensure everything is ok and check if I have any post installation questions etc. My system simply works very well as expected, again many friends have faults with their systems from alternative suppliers and have difficulty getting these resolved post installation. I would also recommend the Tesla battery which works brilliantly, looks great externally (most battery’s have to located indoors which takes away significant space), can power our home during power cuts (alternatives need mains power to operate so don’t work during a power cut) and it has adequate capacity, a common complaint from friends is their alternative battery’s do not have sufficient capacity to meet their needs.

Very knowledgeable and friendly company. They are professional in all aspects of customer dealings and clearly genuinely concerned at delivery a first class service. I would recommend this company.

The Natural Energy company led the project to install an air source heat pump, PV and Tesla battery for my bungalow.
The Project Engineer and other staff always provided a rapid and helpful response to my calls and emails.
Demonstrated a detailed knowledge of the technology involved.
They informed us that to validate the Home Energy Scotland grant for the installation, we must meet MCS approval for the equipment and installation. Their knowledge and advice on this topic was essential.
NEC automatically provided all of the documents required for the grant application, which eased our passage through a complicated process.
The Natural Energy company organised with the network operator, to allow my solar panels to export into the grid.
The plumber and heat pump installer, were good at their job, punctual, polite and helpful, and worked very hard, with a good result.
The electricians, were very competent and sorted out my complicated Total Heat Total Control electrical supply.
We had the odd problems to solve, on the way to completing a complicated installation, but all resolved to our satisfaction.
We would definitely use them again, and would recommend them to other customers.

The Natural Energy Company from first point of contact were informative,knowledgeable and professional doing everything that was asked,keeping myself informed and managing my install to the highest standard with friendly staff and some great tradesmen.

Very professional advice and installers. Polite and competent. Would happily recommend.

Cannot recommend the Natural Energy Company highly enough. Family run firm. Sensible, practical advice on lowering energy usage and introducing renewable solutions. Very happy with the installation and quality of work. Not the lowest priced quote, but in my opinion it's worth spending a little more for the 'all round package'.

We had a very good experience with the Natural Energy Company who arranged the installation of a second battery at our home. The Natural Energy Co are a small but friendly and very knowledgeable company, perfect for a domestic installation like ours. Would recommend to other householders interested in going down the solar, battery, heat pump route.

A good company who were easy to deal with, delivered what they said when they said.

We have had all three renewable technologies (ASHP, Solar PV and Tesla battery) installed over the past couple of months by The Natural Energy Company. They have (particularly David) guided us through the process from start to finish with expert care and attention to detail. Minimum disruption was caused during all installation processes, maximum care and attention was given as to how and where the installations should be placed and great thought was given to the general aesthetic of the project. We are thoroughly delighted with the finished result and would have no hesitation whatsoever in recommending The Natural Energy Company to others.

Very pleased with the service we received from this company for the installation of our solar panels.. Communication was very good throughout the process and I would highly recommend them. Very happy with the installation team who undertook the work.

Great company to have to install air source heating system. Kept me informed and fantastic customer service.

Tesla Powerwall Battery
The team at the Natural Energy Company Ltd have delivered a first class service and very knowledgeable about renewable products and specifically the supply , installation and commissioning of my Tesla Backup Gateway and 2 x Powerwall battery packs c/w stacking kit. The communication and update on delivery after ordering kept me informed of progress. Documentation relating to ordering/ invoicing and the handover pack was spot on.

The electrical work undertaken was very professional and friendly and the cabling was finished neatly.

Overall my experience has been 5 star and the Tesla Powerwall battery system is in my opinion the best in the marketplace, with great performance and functionality that seamlessly supplies the house even when there is a grid outage.

Overall very pleased and happy.

Obviously a very experienced and knowledgeable company; installation was quick, efficient and straightforward. Detailed assessment gave us an excellent heat pump system for our house - very cosy. I would definitely recommend this company to anyone looking to install domestic renewables. (Note: I would recommend that in relation to solar installation that you always check if you are in a 'conservation area' first - Scotland, or at least Aberdeen, is still in the dark ages on this one alas)

From first contact all the staff were courteous and helpful. The technical knowledge has been very good and they communicated at each stage the decisions and the reasons behind them. Their sub-contractors for the electrical and plumbing work were well chosen and were very competant,

The team installed the air to air heat pump system efficiently and were very courteous and considerate, leaving the house as they found it. The experience has been very positive and the heaters have been working well since installation.

The Natural Energy Company team were knowledgeable, helpful and responded patiently to our many questions. The installation team were quick, polite and good at their job. They frequently checked with us before positioning any equipment to make things visually acceptable.

Heat Pump Install. Starting from the initial inquiry, they sent out someone to asses the house and calculated the radiator requirements. We needed to replace 4. (not bad out of 16). Also hot water tank was a little undersized and needed replacing too. Took four days in total and we were without heating on one night. Now up and running with a Daikin Atherma heat pump and its pretty quiet in operation. Most impressed with the professionalism shown by everyone. Good job.