Heat Pump Install. Starting from the initial inquiry, they sent out someone to asses the house and calculated the radiator requirements. We needed to replace 4. (not bad out of 16). Also hot water tan... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We visited Natural Green Energy and enquired about a new stove installation and a boiler replacement. Declan talked about the various options with us and explained everything very clearly. His product... See more
Air Source Heat Pump Installation Professional from start to finish. Installation done with minimum of fuss and disruption. Very neat job considering the tight confines of the space they had to work... See more
A one star review reflects an expensive disappointment with the Natural Energy Company. As part of a new build this company recommend and installed a 16kw Daikin Altherma h/p plus a Daikin air to a... See more
Company replied
Company details
Written by the company
We are a family firm of heat engineers focused on helping others switch their reliance on fossil fuels to renewables. We are MCS accredited for heat pumps and solar photovoltaics, enabling our clients to gain the government incentives available. As a Daikin Specialist Distributor and Installer for the past 15 years, we have many Daikin heat pump installations around Scotland and we undertake all the ongoing servicing and maintenance with our own Daikin trained FGas engineers. All the Daikin Altherma systems installed by us have a 5 year parts and labour End User Warranty with Daikin Europe, so in the unlikely event that our company ceases to trade, your warranty is secure with a large European company. Our new Sustainable Home Centre is now open to visitors in Newport on Tay where all the Daikin equipment we install is on display along with a Tesla Powerall as optional energy storage for you home.
Contact info
1 Cupar Road, DD6 8AF, Newport-on-Tay, United Kingdom
- 01382543375
- info@thenaturalenergycompany.co.uk
- thenaturalenergycompany.co.uk
4.0
Great
46 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very satisfied
The firm provided excellent workmanship and sensible advice throughout.
August 4, 2022
Unprompted review
Reply from The Natural Energy Company
Thank you for your very kind review and for choosing The Natural Energy Company. We were glad to help you!
Air source heat pump installation
We used The Natural Energy Company to design and install a new air source heat pump system to replace our oil fired boiler. The team at the company were very helpful at all stages offering advice on the best solutions and patiently explaining the technology when required. As the change of boiler also required replacements to existing radiators, the company also organised this and ensured that the equipment installed was appropriate for our needs. The heating engineer contractors Evolved Energy Services performed the installation work as instructed by The Natural Energy Company and were also excellent. The work all took place within the timescales agreed and we were kept up to date at all points in the project's progress. Huge thanks to David and the team at the company for all their hard work. We would happily recommend this company to anyone considering the switch to more eco-friendly home heating systems.
July 4, 2022
Unprompted review
Excellent renewable project with an excellent team
After searching many companies in Scotland, I opt for the Natural Energy Company. They seemed established and I got a sense of great knowledge and experience after the first phone call. David has fantastic expertise and both him, and the office, were responsive to questions. Nothing was a hassle. Guided me through the process and the grant system with Home Energy Scotland.
The installation team were brilliant. Iain, Davie and Willie were polite, efficient and really knew their stuff. No fault could be found. This type of project - heat pump and PV - was a big financial investment - I could not have picked a better company. Totally happy.
June 30, 2022
Unprompted review
Excellent Service and Installation
Amazing service, communication, quality and installation. All staff are available when you need them and are able to help you with any advise needed (even helping with Home Energy Scotland funding process). Our new heat pump system has been fitted with precision and has made a huge difference in the house. 100% would recommend.
May 26, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.