Wonderful products. Only issue was shipping. When I contacted the company, they got back to me quickly saying they would look into what was happening. Usually 24hrs later I had an answer of where my b... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received my new bag yesterday, and it is beautiful. The quality appears to be top-notch, and it is exactly as I expected. My only quibble with the company is that the bags are made in China, and shi... See more
Company replied
Love the wallet, want to keep it forever!The ordering process and website is great. Prices for custom items is good. Shipping took two weeks. Package went from Illinois to NY and then sat there for tw... See more
Company replied
The product is beautiful but the delivery service was horrible. I had the product shipped to my office building to prevent porch pirates from stealing it while I was at work. Delivery was made after b... See more
Company replied
Company details
Written by the company
Welcome to TheNoteBags, a haven for bookworms who love to flaunt their literary obsession with pride! Our store specializes in handcrafted leather handbags that are inspired by classic literature and can be personalized with your name, making them a unique addition to your wardrobe. Each of our handbags is carefully designed with intricate details that are inspired by popular books and their characters. Whether you're a fan of Harry Potter, Jane Austen, or The Great Gatsby, we have a bag that will transport you to the world of your favorite novel. Our bags are made with the highest quality leather, ensuring durability and longevity. They are available in a variety of sizes, shapes, and styles, so you can choose one that suits your personality and your reading preferences. At TheNoteBags, we understand the importance of personalization, and that's why we offer a free service where you can add your name or initials to your bag. This not only makes your bag unique but also helps to prevent mix-ups with your book club buddies. So, whether you're browsing through our collection online or visiting our store in person, we guarantee that you'll find a bag that speaks to your inner bookworm. Shop with us today and take your love for literature to the next level!
Contact info
400 Rella Blvd Ste. 123-298, 10901, Montebello, United States
- cs@thenotebags.com
- thenotebags.com
4.4
Excellent
702 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Received another beautiful bag today.
Received another beautiful bag today, a wallet. And a bookmark. Love them all.
February 25, 2025
Unprompted review
Reply from TheNoteBags
Thank you for sharing your continued satisfaction, Maria! We're delighted that you're enjoying your collection of TheNoteBags items.
Your appreciation of all three products - your new bag, wallet, and bookmark - means a lot to us. Returning customers like you help affirm our commitment to consistent quality across our entire product line.
We value your ongoing support and are honored to be part of your bookish accessories collection!
I love my wallet
I love my wallet. It's beautiful, and exactly what I ordered. All It's parts are good sturdy quality.
February 25, 2025
Unprompted review
Reply from TheNoteBags
Thank you for your feedback, Brittany. We're thrilled that your wallet meets your expectations for beauty and craftsmanship.
Your appreciation of both the aesthetic appeal and sturdy construction highlights exactly what we strive for in our products. We're especially pleased that it matched your specifications perfectly.
Thank you for taking the time to share your experience with our community.
Underwhelmed
I received my bag today. Was shipped in a plastic bag not the gift box I was expecting. Quite disappointed I would not order another one. I understood I was buying a bespoke item that was created in USA. Very disappointed to see it was made in China. I don't think the bag is worth the amount of money I paid. Feels very tinny.
February 24, 2025
Unprompted review
Reply from TheNoteBags
Dear Tracey,
Thank you for your feedback. We’re sorry to hear that your bag did not meet your expectations. We strive to provide high-quality, handcrafted pieces, and we regret that the packaging and overall feel of the product left you disappointed.
While our designs are created with care, production and fulfillment take place in specialized facilities to ensure craftsmanship and customization. We understand that the origin of manufacturing is important to some customers, and we will take your feedback into account for clearer communication.
We appreciate your honest review and will continue working to improve our products and service. If there’s anything we can do to make this right, please reach out to cs@thenotebags.com - we’d love to assist you.
Best regards,
Elaine M.
Founder of TheNoteBags
Great product
Great product. The shipping does take long and the wallet and handbag I ordered are being shipped separately, but customer service is quick with responses. I have ordered from them before. Great product.
February 21, 2025
Unprompted review
Reply from TheNoteBags
Thank you for your feedback as a returning customer, Joe. We're glad that you continue to find our products great and our customer service responsive.
We understand your concern about the extended shipping time and split shipment of your wallet and handbag. While we aim to consolidate orders when possible, we appreciate your patience and value your ongoing trust in our product quality.
Thank you for taking the time to share both the positives and areas where we can improve. Your experience helps us enhance our service.
I love my bag
I love my bag. It is exactly what I pictured it to be.
February 21, 2025
Unprompted review
Reply from TheNoteBags
Thank you, Danielle! We're delighted that your bag matches your vision perfectly.
Your satisfaction with how the final product aligned with your expectations means a lot to us, as we strive to deliver exactly what our customers imagine.
Thank you for taking the time to share your positive experience!
Great quality
This is my second bag, and the quality of both bags is wonderful. Customer service is very responsive as well to any questions.
February 19, 2025
Unprompted review
Reply from TheNoteBags
Thank you for your feedback as a returning customer. We're thrilled that both bags have demonstrated the consistent quality standards you've come to expect from us.
Your positive experience with our customer service team's responsiveness is particularly valuable feedback. We believe that excellent support is just as important as product quality.
Thank you for your continued trust in TheNoteBags - repeat customers like you help validate our commitment to maintaining high standards across all aspects of our service.
Bad service.
My partner ordered me a bag for Christmas in December. It's now nearly halfway through February, and all the JCW tracking has said since December 14th is that they're awaiting the item from the company, and all the tracking on The Note Bags website has said since December 20th is that the order was ready.
When my partner reached out to the customer email, all he was told is that the package had left the warehouse, and it was out of their hands.
I'm extremely disappointed by this, as I'd been dreaming of having one of these bags for years, so my partner got me one to try and make my first Christmas since my mother passed a bit more magical for me. Do better.
February 12, 2025
Unprompted review
Reply from TheNoteBags
Dear Katy,
We are truly sorry for the frustration and disappointment caused by the delay in your order, especially given the sentimental value this gift held for you. This is absolutely not the experience we want for our customers.
We understand how important it was for your bag to arrive on time, and we deeply regret the lack of tracking updates and the response you received. While shipping delays can sometimes be out of our control, it is still our responsibility to ensure that customers are kept informed and supported. We’d love to look into this further and find a resolution for you. Please reach out to cs@thenotebags.com with your order details, and we will do everything we can to help.
Again, we sincerely apologize for this experience and truly appreciate your patience.
Best regards,
Elaine M.
Founder of TheNoteBags
Reply from TheNoteBags
Thank you for your succinct feedback, Jennifer. We're delighted that you found your purchase stunning.
Your intent to place additional orders is a meaningful endorsement of our quality standards. We look forward to creating more beautiful pieces for you in the future.
Thank you for taking the time to share your positive experience with our community.
Great customer service.
Great customer service.. thank you for sending the tote bag. It is beautiful and I know my daughter will love it.
February 5, 2025
Unprompted review
Reply from TheNoteBags
Thank you for your feedback, Cathie. We're pleased that our customer service team met your expectations and that you're satisfied with the tote bag's quality.
Your confidence that your daughter will love this gift is particularly meaningful, as we strive to create pieces worthy of special gift-giving moments. We take pride in crafting bags that can create lasting joy for their recipients.
Thank you for taking the time to share your positive experience with both our service and product quality.
Scam - Did not receive item - Failed to refund
Scam, did not receive item. Ordered well over 2 months ago in November and it was meant to be a Christmas present and was very disappointed it didn't arrive as was the person it was supposed to be a gift for. Complained but they just said to ask the post office about it and haven't issued a refund. I received an email from they requesting a review which is crazy considering I received nothing but they said that those who do leave a review get $10 so reviews seem likely to be fake since they're bribing people!
January 24, 2025
Unprompted review
Reply from TheNoteBags
Dear Adrianna,
We deeply regret the negative experience you’ve had with your order and understand your frustration, especially when it involved a holiday gift.
1. Regarding your order, we sincerely apologize for the lack of resolution. If your package has been lost in transit, we take full responsibility for working with our shipping partners to investigate and provide an appropriate resolution, including issuing refunds or replacements when applicable. Please reach out to us again at cs@thenotebags.com with your order details so we can prioritize resolving this issue.
2. Concerning our review program, while we do offer incentives to customers who leave feedback (positive or negative), this is solely to encourage honest reviews. We assure you that our goal is transparency, and we value all feedback to improve our services.
We apologize once again for this disappointing experience and hope to make things right for you.
Best regards,
Elaine M.
Founder of TheNoteBags
Great product and great company
My wife loves her custom bag that I got her from you. The quality seems to be good, we just barely received it about a couple of weeks ago. I will say that it took a bit longer than expected to get to us from the date we ordered the bag. I believe it was an additional 10 days outside the maximum number of days the website calculates. But aside from that, everything is great so far.
January 15, 2025
Unprompted review
Reply from TheNoteBags
Thank you for your detailed feedback, Kevin. We're delighted that your wife loves her custom bag.
While we're pleased with your satisfaction regarding the product quality, we apologize for the delivery taking 10 days beyond our estimated timeline. We understand how this impacts the customer experience and are working to improve our shipping estimates.
Your balanced review highlighting both the positives and areas for improvement helps us serve our customers better. Thank you for your patience and for taking the time to share your experience.
Please don't hesitate to reach out if you have any questions about the bag as you continue to use it.
What a great purse
What a great purse! It is made well and sturdy and oh so cute! I love that you are able to personalize with adding a strap, phrase, and initials. It makes it even more a special handbag........ quality plus cuteness - 10 stars!
January 29, 2025
Unprompted review
Reply from TheNoteBags
Thank you for your enthusiastic feedback, Marilyn. We're delighted that our personalization options helped create a handbag that's uniquely special to you.
Your recognition of both the sturdy construction and aesthetic appeal validates our commitment to combining functionality with design. The "quality plus cuteness" you mention perfectly captures what we strive for in every piece we create.
We're particularly pleased that you appreciate the customization features - from strap options to personalized phrases and initials. These elements allow our customers to create pieces that truly reflect their individual style.
Your generous "10 stars" rating is incredibly motivating for our team. Thank you for taking the time to share such detailed feedback about your experience with TheNoteBags.
The Bags Was Great Order wasn’t right…
The Bags Was Great Order wasn’t right the first time the company went out there way to order the original product and compensated me very well really appreciated everything thing they did for me because it meant a lot some companies wouldn’t did that So my experience was great and I’ll be shopping again
December 30, 2024
Unprompted review
Reply from TheNoteBags
Thank you for your gracious feedback, Marsellus. While we regret the initial order mix-up, we're glad we could make things right for you.
Your understanding and appreciation of our efforts to correct the situation mean a lot to us. We believe in taking responsibility and ensuring customer satisfaction, no matter what it takes.
It's especially meaningful that this experience has earned your trust for future purchases. Thank you for acknowledging our commitment to customer care and for giving us the opportunity to make things right.
Looking forward to serving you again!
Love how this bag turned out
Love how this bag turned out! Such a great quality and I am one happy customer! Also loved the constant updates to my bag thru emails, making sure I knew what the status was unlike other websites! Will totally recommend and order again!
January 26, 2025
Unprompted review
Reply from TheNoteBags
Thank you for your enthusiastic feedback, Nikki Marie. We greatly appreciate your detailed response highlighting both our product quality and communication process.
Your recognition of our consistent email updates validates our commitment to keeping customers informed throughout their order journey. This level of transparency is a core part of our service standard.
We're particularly pleased that the final product met your expectations, resulting in your satisfaction as a customer. Your willingness to recommend our products and make future purchases demonstrates the success of our dedication to quality craftsmanship.
Thank you for taking the time to share your positive experience with our community.
Parcel arrived in approx 4wks
Parcel arrived in approx 4wks. Tracking info was sent regularly with good responses from customer service dept. Bag and wallet are well made and exactly as pictured. They even sent helpful hints for care. Good experience, will buy again. Thank you!!!
January 23, 2025
Unprompted review
Reply from TheNoteBags
Thank you for your comprehensive feedback, Cindy! We're pleased that our tracking updates and customer service met your needs throughout the delivery process.
It's great to hear that both your bag and wallet match their descriptions perfectly and that you found our care instructions helpful. Your intention to buy again is the best compliment we could receive.
Thank you for highlighting both our product quality and service standards. We look forward to serving you again!
Beautifully crafted piece
I just love my new, personalized handbag! The materials and craftsmanship are A+ and I am looking forward to showing it off starting tomorrow! It wasn't a very long wait, as I was kept up to date as the process of creating, reviewing, and shipping my bag helped. This is my second personalized bag from this company, and I know it won't be my last.
January 23, 2025
Unprompted review
Reply from TheNoteBags
Thank you for your wonderful review, Diane! We're delighted that your personalized handbag has met your high standards for both materials and craftsmanship.
It's particularly rewarding to hear that our progress updates helped make the waiting time feel manageable. Your return as a customer and future purchase plans mean the world to us, validating our commitment to quality and service.
Thank you for your continued trust in TheNoteBags. We look forward to creating more special pieces for you in the future!
I love
I love, love, love my bag. Everyone I show it to are very impressed.
January 23, 2025
Unprompted review
Reply from TheNoteBags
Thank you for your enthusiastic feedback, Ursula! We're thrilled that your bag is getting such a positive response from everyone.
Your excitement about sharing it with others and their impressed reactions truly make our day. It's exactly what we aim for - creating pieces that both delight our customers and catch admiring eyes.
Thank you for being such a wonderful ambassador for TheNoteBags!
I received my personalized purse and it…
I received my personalized purse and it is beautiful. I will definitely be buying another one.
January 23, 2025
Unprompted review
Reply from TheNoteBags
Thank you for your positive feedback. We're delighted that your personalized purse has met your expectations for both design and quality.
Your intention to make another purchase is particularly meaningful, as it demonstrates the strength of our craftsmanship and design approach. We look forward to creating another beautiful piece for you in the future.
Thank you for taking the time to share your experience with our community.
Notebags review
I received my personalized purse from at notebags yesterday and it’s absolutely gorgeous! I will definitely purchase from them again!
January 21, 2025
Unprompted review
Reply from TheNoteBags
Thank you for your enthusiastic feedback, Saleena! We're delighted that your personalized purse has exceeded your expectations.
Your commitment to future purchases affirms our dedication to creating pieces that resonate with our customers. We look forward to crafting more beautiful, personalized items for you.
Thank you for taking the time to share your positive experience with our community.
Great communication
Great communication! The NoteBag is wonderful. Very nice quality and I recommend to anyone considering purchasing one to do it!
January 21, 2025
Unprompted review
Reply from TheNoteBags
Thank you for your enthusiastic endorsement, Richard. We greatly appreciate your feedback regarding both our communication standards and product quality.
Your unequivocal recommendation carries significant weight, as it reflects your confidence in our TheNoteBags based on firsthand experience. We strive to maintain these high standards of both product excellence and customer service for every purchase.
Thank you for taking the time to share your positive experience with our community of potential customers.
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