Wonderful products. Only issue was shipping. When I contacted the company, they got back to me quickly saying they would look into what was happening. Usually 24hrs later I had an answer of where my b... See more
Company replied
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Review summary
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Reviews shaping this summary
The product is beautiful but the delivery service was horrible. I had the product shipped to my office building to prevent porch pirates from stealing it while I was at work. Delivery was made after b... See more
Company replied
I received my new bag yesterday, and it is beautiful. The quality appears to be top-notch, and it is exactly as I expected. My only quibble with the company is that the bags are made in China, and shi... See more
Company replied
Love the wallet, want to keep it forever!The ordering process and website is great. Prices for custom items is good. Shipping took two weeks. Package went from Illinois to NY and then sat there for tw... See more
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Company details
Written by the company
Welcome to TheNoteBags, a haven for bookworms who love to flaunt their literary obsession with pride! Our store specializes in handcrafted leather handbags that are inspired by classic literature and can be personalized with your name, making them a unique addition to your wardrobe. Each of our handbags is carefully designed with intricate details that are inspired by popular books and their characters. Whether you're a fan of Harry Potter, Jane Austen, or The Great Gatsby, we have a bag that will transport you to the world of your favorite novel. Our bags are made with the highest quality leather, ensuring durability and longevity. They are available in a variety of sizes, shapes, and styles, so you can choose one that suits your personality and your reading preferences. At TheNoteBags, we understand the importance of personalization, and that's why we offer a free service where you can add your name or initials to your bag. This not only makes your bag unique but also helps to prevent mix-ups with your book club buddies. So, whether you're browsing through our collection online or visiting our store in person, we guarantee that you'll find a bag that speaks to your inner bookworm. Shop with us today and take your love for literature to the next level!
Contact info
400 Rella Blvd Ste. 123-298, 10901, Montebello, United States
- cs@thenotebags.com
- thenotebags.com
4.4
Excellent
698 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Cute, but not the cache or quality I expected
I like it. I am, however, surprised that it was only packed in a plastic shipping bag with a little foam batting around it. It seems okay, but for an item that is susceptible to being crushed or scratched, it seems insufficient. A box to present it would make it seem more special and elegant.
Also, her initials are not centered in the name field on the purse. Additionally, the original picture of the piece on their site shows stitching, but that stitching is not real and just a part of the graphic.
I like it, but hoped for better. 3 stars out of 5.
Lee Klinghoffer
April 17, 2025
Unprompted review
Reply from TheNoteBags
Thank you for your detailed feedback, Lee. We sincerely appreciate your honest assessment of both the strengths and areas for improvement with your purchase.
We apologize for the packaging concerns, off-center initials, and the confusion regarding the decorative stitching in our product images. Your points about presentation and quality are valid and valuable for our team.
We'd like to address these issues personally. Please contact our customer service team at cs@thenotebags.com so we can make this right for you.
Your feedback helps us identify key areas for improvement in both our product presentation and shipping methods. Thank you for taking the time to share your experience in such detail.
Large selection of unique quality handbags
Large selection of unique handbags. Quick service. Constant communication from Eileen on progress of creation. Leather handbag is gorgeous. I love being able to personalize it with my name and favorite books. Shipping time was also very timely. Best gift I ever bought myself.
April 8, 2025
Unprompted review
Reply from TheNoteBags
Thank you for your wonderful feedback, Sylvia! We're delighted that your personalized leather handbag exceeded your expectations.
Your appreciation of our selection, service, and Eileen's consistent updates throughout the creation process is truly meaningful to us. The personalization with your name and favorite books is exactly what makes these pieces special.
There's something particularly rewarding about treating yourself to a quality item that celebrates your love of literature. We're honored that you consider this the "best gift" you've ever bought yourself!
Thank you for taking the time to share your detailed and positive experience with our community.
Exactly what I ordered…
Got my wallet, just exactly what I ordered. Will go perfectly with the larger bag I previously ordered. Good website, easy checkout process, great customer service interactions.
April 7, 2025
Unprompted review
Reply from TheNoteBags
Thank you for your continued support, Cheryl! We're delighted that your wallet perfectly matches the larger bag from your previous order.
We appreciate your kind words about our website usability and checkout process. Creating a seamless shopping experience is just as important to us as crafting quality products.
Your specific feedback about both the product coordination and our customer service is incredibly valuable. Thank you for taking the time to share your experience as a returning customer!
Got my personalized bag
Got my personalized bag, it looks good, well packaged. Arrived in a reasonable amount of time.
April 5, 2025
Unprompted review
Reply from TheNoteBags
Thank you for your feedback, Vera. We're pleased that your personalized bag met your expectations in appearance, packaging, and delivery time.
We take pride in ensuring our products arrive safely and in a timely manner. Your satisfaction with all aspects of your order is important to us.
Thank you for taking the time to share your positive experience!
Bought the Introvert bag no personalization after ordering it
Bought the Introvert bag. It arrived without personalization. They say I didn't order it that way, my wife's name has an unusual spelling so I triple check anything that's going to have her name on it after decades of mistakes by various companies. I know I put her name in for the personalization. I don't know if they have a bug or what but it detracted from the gift.
March 19, 2025
Unprompted review
Reply from TheNoteBags
Dear Michael,
We're sincerely sorry for the disappointment regarding your order and the missing personalization. We understand how important personalized details are, especially for meaningful gifts, and we deeply regret this oversight.
We'd appreciate the chance to make this right for you. Could you please contact us directly at cs@thenotebags.com with your order details? We'll investigate further and ensure we find a solution that meets your expectations.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Best regards,
Elaine M.
Founder of TheNoteBags
The best bag and wallet ever!
I love my new bag. What is shown on the Website is exactly what is delivered. The quality is top notch. The bag is roomy and there are pockets for my phone and other bits. The bag is deep with room for so many things. Love it! I've had the bag and the wallet for 2 days now and I've had many lovely comments.
March 24, 2025
Unprompted review
Reply from TheNoteBags
Thank you for your enthusiastic review, Margie! We're thrilled that both your bag and wallet have exceeded your expectations.
Your feedback about the website accurately representing our products is particularly valuable, as is your appreciation of the practical design features. The spacious interior and convenient pockets are intentionally designed with book lovers' needs in mind.
It's especially rewarding to hear that you're already receiving compliments on your new accessories. Thank you for sharing such detailed feedback about your experience with our products.
Everything was perfect
Everything was perfect. I just love this bag. Thanks!
March 21, 2025
Unprompted review
Reply from TheNoteBags
Thank you for your concise and positive feedback, Nicole. We're delighted that your experience with us met all your expectations.
Your satisfaction with the bag is exactly what we strive to achieve with every order. We appreciate you taking the time to share your thoughts.
Thank you for choosing TheNoteBags!
I ordered the purse and wallet for my…
I ordered the purse and wallet for my daughter-in-law for her birthday. She loves books. They arrived and they are beautiful. It made her day. I would definitely order again.
March 22, 2025
Unprompted review
Reply from TheNoteBags
Thank you for sharing this wonderful gift experience, Karen! We're delighted that our book-themed purse and wallet made your daughter-in-law's birthday special.
It's particularly rewarding to hear that our products resonated with a fellow book lover and brought her joy on her special day. The fact that you found them beautiful enough to gift to a family member is a wonderful compliment.
Thank you for choosing TheNoteBags for such a meaningful present, and we look forward to serving you again!
"Books Helping Introverts Avoid Conversation…"
The personalized large "Books Helping Introverts Avoid Conversation Since 1454" bag has beautifully printed graphics — on vinyl, as I seriously doubt it is leather. It doesn't look, feel, or smell like leather, and the handles and interior pockets are most certainly synthetic. I have many genuine leather bags. This one is likely textured vinyl.
March 21, 2025
Unprompted review
Reply from TheNoteBags
Thank you for your detailed feedback, Janice. We appreciate your candid assessment of the bag's materials.
Your concerns about the authenticity of the leather are something we take very seriously. While we're pleased you found the graphics beautifully printed, we understand that material quality is fundamental to the value and representation of our products.
We'd like to address your specific observations about the look, feel, and smell of the materials. Please contact our customer service team at cs@thenotebags.com with details of your order so we can investigate this matter thoroughly and make appropriate amends.
Thank you for bringing this important quality concern to our attention. We value your expertise as someone with experience in genuine leather products.
The bag looks great
The bag looks great! Can’t wait to try it out. Just took a long time to get it.
March 18, 2025
Unprompted review
Reply from TheNoteBags
Thank you for your feedback, Lydia. We're glad you're pleased with your bag's appearance!
We understand your note about the extended delivery time. While we strive to create quality pieces that are worth the wait, we're continually working to improve our shipping processes.
We hope your new bag lives up to your expectations when you try it out. Thank you for your patience and for taking the time to share your thoughts.
Dragon Notebag
My daughter loves her personalized dragon notebook. She collects dragons and this was perfect for her. I would highly recommend this company. They work with you and ensure you are Hao with your purchase.
March 15, 2025
Unprompted review
Reply from TheNoteBags
Thank you for your wonderful feedback, Diane. We're thrilled that your daughter loves her personalized dragon notebook.
It's especially meaningful to hear how perfectly it fits with her dragon collection. These personal connections make our work truly rewarding.
We appreciate your recommendation and kind words about our collaborative approach. Our goal is always to ensure complete satisfaction with every purchase.
Thank you for taking the time to share this special gift experience!
Just received the bag for my wife
Just received the bag for my wife. Thank you very much. Very well packed and protected. Straps and the purse were both wrapped for shipping protection. Very pretty bag. She loves it.
March 6, 2025
Unprompted review
Reply from TheNoteBags
Thank you for your feedback, Ten! We're delighted that your wife loves her new bag.
Your appreciation of our packaging care is particularly rewarding, as we put great thought into ensuring each item arrives in perfect condition. Knowing that both the presentation and the product itself met your expectations makes our day.
There's something special about giving a gift that brings joy, and we're honored that one of our bags could be part of that experience for you and your wife.
The bag came in a timely manner and the…
The bag came in a timely manner and the company gave swift updates and was very responsive
March 7, 2025
Unprompted review
Reply from TheNoteBags
Thank you for your feedback, Samara. We're pleased that your bag arrived in a timely manner and that you found our communication process satisfactory.
We place a high priority on keeping our customers updated throughout their order journey, so your appreciation of our swift updates and responsiveness means a lot to us.
Thank you for taking the time to share your positive experience with our service.
Be careful! The owner lies and they are not in NY!!
What a fiasco this was! I saw an ad for this company on Facebook and was interested in getting a gift for someone. I know better than to click on an ad in Facebook so I went online and checked out their website. Looked fine but to be sure, I went into Trustpilot. Saw that they were legit and in New York and they had decent ratings, so I placed my order on January 19. On 1/25/25 I received an email from Elaine M who is supposed to be the founder and CEO of the company stating that my item had just passed quality control and was ready. The email also stated that tracking information would be available on 1/27/25 and the item should be received by 2/13/25. On 2/3/25 I emailed Elaine to find out why I hadn’t received a tracking number. On 2/4/25 I received a response from Jennifer stating that due to the Lunar New Year production had ceased and would start up again on 2/6/25! Now the light goes on in my head as I realize this is not made in NY but in China! So I wrote and copied and pasted Elaine’s letter that stated it was ready. To her credit, she did answer every time I contacted her where Elaine did not!! Finally on 2/18/25 I received an email stating the item was in transit! A month later!!! Finally, on 3/325 it arrived to my friend!! I’m told by my friend that it’s a nice book bag and well made and for that I’m grateful. But I don’t like being lied to and I don’t think it was right for the owner to lie and deceive as she did and then when she gets caught, have someone else be the fall guy!! For those reasons I will never do business with this company again!
January 19, 2025
Unprompted review
Reply from TheNoteBags
Dear Deb,
We sincerely appreciate your feedback and understand your frustration regarding the delays and confusion about our production process. We never intend to mislead our customers, and we apologize if our communication was unclear.
Our designs are created with great care, and while our headquarters are in the U.S., our bags are handcrafted by skilled artisans overseas to maintain the level of craftsmanship and personalization we strive for. We do our best to provide accurate shipping timelines, but we regret that the Lunar New Year holiday impacted production and caused unexpected delays in your order.
We’re truly sorry for any inconvenience this caused and appreciate your patience. We're always working to improve our communication and service. If there’s anything else we can do to assist, please don’t hesitate to reach out.
Best regards,
Elaine M.
Founder of TheNoteBags
Reply from TheNoteBags
Thank you for your feedback, Andrew. We're delighted that your wife loves her new bag.
Your appreciation of the bag's beauty and your wife's positive reaction are precisely what we aim to achieve with each of our handcrafted pieces. There's nothing more rewarding than knowing our products bring joy to their recipients.
Thank you for taking the time to share this positive experience with our community.
The Note Bags Purchase
My recent purchase from The Note Bags was great! I was skeptical after finding them advertised on Facebook but I couldn't have been more wrong! They notified me every step of the way during the production and shipping of my bespoke bag and addressed any concerns I had immediately. Elaine and her team a amazing.
February 28, 2025
Unprompted review
Reply from TheNoteBags
Thank you for your kind words, Kelly! We understand the initial skepticism when discovering brands through social media.
Your appreciation of our step-by-step notifications and responsive customer service reflects exactly what we strive for - creating not just beautiful products but a transparent, trustworthy experience from start to finish.
Elaine and the team are delighted that your bespoke bag met your expectations. Thank you for taking the leap of faith with us and for sharing your positive experience!
Unique is my go to
I was excited to receive my uniquely gorgeous handbag yesterday, the matching wallet shipped a little earlier. The craftsmanship and energy is just stunning. Thank you for producing such a gorgeous product that I was inspired to treat myself!
February 27, 2025
Unprompted review
Reply from TheNoteBags
Thank you for your wonderful feedback, Chelle. We're delighted that both your handbag and matching wallet have arrived safely and exceeded your expectations.
Your appreciation of the craftsmanship affirms our commitment to creating pieces that stand out through their quality and design. We particularly value your observation about the product's "energy" - a quality we deliberately cultivate in our work.
We believe everyone deserves beautiful items that celebrate their love of reading, and we're honored that our designs inspired you to treat yourself. Self-gifts are particularly meaningful, and we're pleased our products were worthy of that special consideration.
Thank you for taking the time to share your experience with the TheNoteBags community.
The bag is amazing
The bag is amazing! It’s very well made and the colors are so vibrant. Customer service emailed me several times to keep me updated. I would definitely recommend this company and product. Love my dragon handbag!
February 27, 2025
Unprompted review
Reply from TheNoteBags
Thank you for your enthusiastic feedback! We're thrilled that your dragon handbag's craftsmanship and vibrant colors exceeded your expectations.
Your appreciation of our regular update emails validates our commitment to keeping customers informed throughout the creation process. The dragon design is one of our favorites too!
Thank you for recommending us and for taking the time to share your positive experience in such detail. Your endorsement means a lot to our team of book-loving craftspeople.
Received another beautiful bag today.
Received another beautiful bag today, a wallet. And a bookmark. Love them all.
February 25, 2025
Unprompted review
Reply from TheNoteBags
Thank you for sharing your continued satisfaction, Maria! We're delighted that you're enjoying your collection of TheNoteBags items.
Your appreciation of all three products - your new bag, wallet, and bookmark - means a lot to us. Returning customers like you help affirm our commitment to consistent quality across our entire product line.
We value your ongoing support and are honored to be part of your bookish accessories collection!
I love my wallet
I love my wallet. It's beautiful, and exactly what I ordered. All It's parts are good sturdy quality.
February 25, 2025
Unprompted review
Reply from TheNoteBags
Thank you for your feedback, Brittany. We're thrilled that your wallet meets your expectations for beauty and craftsmanship.
Your appreciation of both the aesthetic appeal and sturdy construction highlights exactly what we strive for in our products. We're especially pleased that it matched your specifications perfectly.
Thank you for taking the time to share your experience with our community.
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